Charleston Santa Teresa Cartagena

VIP Access

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Where to?

Dates

May 2026

June 2026

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Spa
Free Wi-Fi
Restaurant
Air-conditioning

Explore the area

Carrera 3 # 31-23, Centro Plaza de Santa Teresa, Cartagena, Bolivar, 130001

Place, Walls of Cartagena
‪1 min walk‬
Place, Clock Tower
‪5 min walk‬
Place, Cartagena de Indias Convention Center
‪6 min walk‬
Airport, Cartagena (CTG-Rafael Núñez Intl.)
‪18 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Frette Italian sheets, premium bedding, down duvets, minibar

Room

Sleeps 2

Room

Sleeps 2

Room

Sleeps 2

Grand Suite

Exceptional

Bay view
70 sq m
1 bedroom
Sleeps 3
1 King Bed

Classic Room, Courtyard View

Wonderful

25 sq m
1 bedroom
Sleeps 2
1 Queen Bed

Superior Double Room, 2 Queen Beds

Exceptional

City view
30 sq m
1 bedroom
Sleeps 3
2 Queen Beds

Premium Room, Balcony

Wonderful

35 sq m
1 bedroom
Sleeps 2
1 King Bed

Premier Room

Exceptional

City view
36 sq m
1 bedroom
Sleeps 3
1 King Bed

Junior Suite

Exceptional

42 sq m
1 bedroom
Sleeps 3
1 King Bed

Romantic Suite

Exceptional

43 sq m
1 bedroom
Sleeps 2
1 King Bed

Master Suite

Sea view
58 sq m
1 bedroom
Sleeps 3
1 King Bed

Room

Sleeps 4

Room

Sleeps 2

Suite, Courtyard View

42 sq m
1 bedroom
Sleeps 3
1 King Bed

Classic Room, Sea View

Exceptional

Sea view
25 sq m
1 bedroom
Sleeps 2
1 Queen Bed

Room

Sleeps 2

Room

Sleeps 2

Similar properties

Pool
Hot tub
Spa
Parking included

14 May - 15 May

About this property

Charleston Santa Teresa Cartagena

3 restaurants, a full-service spa, and an outdoor pool are available at this hotel. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a fitness center, a bar/lounge, and a rooftop terrace are onsite. Change of towels is available on request.

Charleston Santa Teresa Cartagena offers 87 accommodations with iPads and minibars. Each accommodation is individually furnished and decorated. Beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. Satellite television is provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Cartagena hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and espresso makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Charleston Santa Teresa Cartagena. During your stay, you're just a quick walk from Clock Tower. Features include free breakfast and free WiFi in public areas, plus 3 restaurants.

Free buffet breakfast served daily
Free WiFi (speed: 25+ Mbps)
Enjoy a bite to eat at one of the 3 restaurants
Take a swim in the outdoor pool
Indulge with massages, facials, or hydrotherapy at the spa
Services include a lifeguard on site, a concierge, and tour or ticket assistance
Onsite recreation includes a gym and complimentary bicycles
Within a 15-minute walk of Clock Tower and Cartagena de Indias Convention Center
Airport pick-up shuttle service available for a fee

Charleston Santa Teresa Cartagena offers its guests a full-service spa, an outdoor pool, and a fitness center. There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and 3 meeting rooms are available. Event space at this hotel measures 2626 square feet (244 square meters) and includes a conference center. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Charleston Santa Teresa Cartagena. A shuttle from the airport to the hotel (available 24 hours) is available for a fee.

Smoking is allowed in designated areas at this Colonial Cartagena hotel.

Guests are served free buffet breakfast daily from 6:30 AM to 10:30 AM.

Charleston Santa Teresa Cartagena has 3 restaurants serving breakfast, lunch, and dinner.

La Terraza - This restaurant is located by the pool and specializes in local and international cuisine. Guests can enjoy alfresco dining (weather permitting). Open daily.

Harry`s Cartagena - Overlooking the garden, this fine-dining restaurant specializes in international cuisine and serves breakfast and lunch. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Plaza Santa Teresa - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

24-hour room service is available.

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transport

No on-site parking available
24-hour airport pick-up shuttle on request for a surcharge

Food and drink

Free buffet breakfast available daily 6:30 AM to 10:30 AM
3 restaurants
A bar/lounge
Couples/private dining

Restaurants on site

Harry`s Cartagena
La Terraza
Plaza Santa Teresa

Things to do

Bicycle tours
Designer stores
Free bicycle rentals
Full-service spa
Gym
Outdoor pool
Shopping

Family friendly

Laundry facilities
Lifeguards on site
Outdoor pool
Soundproofed rooms

Conveniences

24-hour front desk
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

24-hour business centre
3 meeting rooms
Computer station
Conference centre (2,626 square foot of space)

Outdoors

Outdoor furniture
Pool loungers
Pool umbrellas
Rooftop terrace

Full-service spa

5 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Spa open daily
Sports massages
Steam room
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa

1 building
6 floors
Ballroom
Banquet hall
Built in 1996
Colonial architecture
Designated smoking areas (fines apply)
Lifeguards
Reception hall

Room amenities

Bedroom

Blackout drapes
Down comforter
Frette Italian sheets
Hypo-allergenic bedding
Pillow menu

Bathroom

Designer toiletries
Dressing gowns
Hair dryer
Private bathroom
Rainfall showerhead
Shower
Slippers
Towels provided

Entertainment

55-inch TV with satellite channels
IPad

Food and drink

24-hour room service
Espresso maker
Free bottled water
Minibar

Air conditioning (climate-controlled)
Desk
Free daily newspapers
Individual decor
Individual furnishings
Laptop workspace
Laptop-compatible safe
Mobile key entry
Phone
Soundproofed rooms
Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Charleston Santa Teresa Cartagena

Children and extra beds

Children are welcome.

Kids stay free! Children 12 years old and younger stay free when using existing bedding.

Rollaway/extra beds are available for USD 60.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: USD 19 per vehicle (maximum occupancy 2)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: USD 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Cashless transactions are available

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Charleston Santa Teresa Cartagena offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
Pool access available from 7:00 AM to 6:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.

Property is also known as

Cartagena Charleston Santa Teresa

Charleston Santa Teresa Cartagena

Charleston Santa Teresa Cartagena Hotel

Santa Teresa Cartagena Charleston

Charleston Hotel Cartagena

Hotel Santa Teresa Cartagena

Santa Teresa Cartagena

Charleston Santa Teresa Hotel

Charleston Santa Teresa

Charleston Santa Teresa Cartagena Hotel

Charleston Santa Teresa Cartagena Cartagena

Charleston Santa Teresa Cartagena Hotel Cartagena

Charleston Santa Teresa Cartagena Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

10/10 Excellent

martha

5 Feb 2026

Stayed 3 nights in Feb 2026

6/10 Okay

YUEJIN

4 Feb 2026

Stayed 2 nights in Feb 2026

10/10 Excellent

arturo

3 Feb 2026

Liked: Cleanliness

Yes very good

Stayed 5 nights in Jan 2026

8/10 Good

Ana Vilma

2 Feb 2026

Stayed 4 nights in Jan 2026

10/10 Excellent

Phylicia

Travelled with group

31 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

The hotel is absolutely beautiful. The pictures don't do it justice. The room was clean room and housekeeping was done twice a day. The front desk staff were kind and helped in every way they could.

Stayed 4 nights in Jan 2026

10/10 Excellent

Victor

30 Jan 2026

Stayed 2 nights in Jan 2026

10/10 Excellent

Phylicia

26 Jan 2026

Stayed 3 nights in Jan 2026

10/10 Excellent

michelle

Travelled with group

26 Jan 2026

Liked: Cleanliness, staff & service, amenities

Very nice and great location. Lovely rooftop pool.

Stayed 3 nights in Jan 2026

4/10 Poor

Fadia

21 Jan 2026

We had the owners suite

Stayed 3 nights in Jan 2026

10/10 Excellent

marjaneh

Travelled with partner

20 Jan 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel, very helpful concierge, great staff and continently located close to wonderful restaurants. The room was spacious and we truly enjoyed it

Stayed 4 nights in Jan 2026

10/10 Excellent

Faranak

20 Jan 2026

Stayed 1 night in Jan 2026

10/10 Excellent

Faranak

Travelled with partner

20 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Fantastic service. Very luxurious and relaxed. I would only suggest that they put felt on the bottom of the chairs in the rooms.

Stayed 3 nights in Jan 2026

10/10 Excellent

Manolo

17 Jan 2026

Liked: Cleanliness, property conditions & facilities

Room was clean with excellent staff service. Amenities were cozy and comfortable. The location was unbeatable. If coming back to Cartagena definitely staying here again!!!

Stayed 3 nights in Jan 2026

10/10 Excellent

helmut

8 Jan 2026

Liked: Cleanliness, staff & service, amenities

Great

Stayed 1 night in Dec 2025

10/10 Excellent

Ivan

17 Dec 2025

Stayed 3 nights in Dec 2025

10/10 Excellent

Ingrid

Travelled with partner

14 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Excellent service beautiful hotel

Stayed 3 nights in Dec 2025

8/10 Good

LENER, Grand Rapids

14 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

I got mixed feelings about given it a 4 star review but the menu is not simple. The staff is super friendly. The pool view to the city is amazing. The service is great. ,

Stayed 3 nights in Dec 2025

10/10 Excellent

Charles

9 Dec 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Very nice. Great staff, perfect location, good restaurant.

Stayed 7 nights in Nov 2025

10/10 Excellent

helmut

7 Dec 2025

Stayed 3 nights in Nov 2025

10/10 Excellent

RAFAEL DOBRZYNSKI, ATLANTA

6 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great room, everything great so far

Stayed 1 night in Dec 2025

2/10 Terrible

Jesse

Travelled with partner

4 Dec 2025

Disliked: Cleanliness, property conditions & facilities

Extremely Disappointing Stay – No Water, No Warning, No Solutions I would not recommend this hotel based on our recent experience. When we returned from dinner the night before our flight, we were unexpectedly told we had to be moved to another room due to a scheduled city water maintenance. We were transferred to a lower-category room that was supposedly going to have running water, yet we were never informed of any of this at check-in. Had we known, we would have absolutely chosen to stay elsewhere. The next morning, we woke up to no running water at all—no shower, no sink, not even water to use the toilet. This was extremely stressful given that we were only there for one night and had an early flight to catch. To make matters worse, the “alternative” room we were moved to did not have water either. We eventually had to shower somewhere else just to make our flight. At no point did the hotel offer a proper solution, compensation, or even a refund for the difference in room categories. For a situation this disruptive, the hotel’s response was completely inadequate. Basic necessities like water should never be treated lightly, and guests deserve transparency so they can make informed decisions. Unfortunately, this property failed on all fronts. I will not be returning.

Stayed 1 night in Dec 2025

8/10 Good

gerald

Travelled with partner

4 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

The staff were great and the facility is really good. The pool has algae that needs to be dealt with. The breakfast was exceptional and the staff very attentive. My only beef was that we arrived early and let them know we had a 3:30AM flight departure and wondered if we could have the breakfast on our arrival day in lieu of not having the breakfast on a departure day. We really were not asking for anything extra..... Not even a consideration on their part- I got a flat out NO. Not 5 star customer relations in my view....

Stayed 2 nights in Dec 2025

10/10 Excellent

Valentina

3 Dec 2025

Stayed 4 nights in Nov 2025

10/10 Excellent

Andres

Travelled with partner

25 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

Best service you could ask for.

Stayed 4 nights in Nov 2025

8/10 Good

GOURGEN

Travelled with family

24 Nov 2025

Liked: Cleanliness

Room was too noisy and we couldn’t sleep in the night time plus staff need to speak more English because they don’t understand when you do ask something

Stayed 4 nights in Nov 2025

Charleston Santa Teresa Cartagena

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Grand Suite

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Superior Double Room, 2 Queen Beds

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Premium Room, Balcony

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Premier Room

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Junior Suite

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Romantic Suite

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Master Suite

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Suite, Courtyard View

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Classic Room, Sea View

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About this property

Charleston Santa Teresa Cartagena

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Fees

Optional extras

You need to know

We should mention

Property is also known as

Charleston Santa Teresa Cartagena Reviews