Along with concierge services, this smoke-free hotel has a 24-hour front desk and tour/ticket assistance. WiFi in public areas is free. Other amenities include a front-desk safe.
HOTEL CASA AGUSTINA offers 18 air-conditioned accommodations with safes and hair dryers. Beds feature down comforters. 40-inch LED televisions come with digital channels and Netflix. Bathrooms include showers with rainfall showerheads, and bidets. Housekeeping is provided daily.
During your stay at HOTEL CASA AGUSTINA, you're just a quick walk from Clock Tower. You'll find features like free WiFi in public areas, plus breakfast (surcharge) and a roundtrip airport shuttle (surcharge).
Free WiFi in some public areas
Continental breakfast served daily for a fee
Services include babysitting, a concierge, and tour or ticket assistance
Just a 3-minute walk from Clock Tower and 6 minutes by foot from Walls of Cartagena
Airport shuttle service available for a fee
As a guest of HOTEL CASA AGUSTINA, you'll find tour/ticket assistance, concierge services, and a front-desk safe. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee.
This 3-star Cartagena hotel is smoke free.
For a fee, guests can enjoy continental breakfast daily from 7:30 AM to 10:00 AM.
Property amenities
Internet
Available in all rooms: Internet access
Available in some public areas: Free WiFi
Parking and transport
No on-site parking available
24-hour return airport shuttle on request for a surcharge
Food and drink
Daily continental breakfast available 7:30 AM to 10:00 AM for a fee: COP 25,000 per person
Family friendly
In-room babysitting
Soundproofed rooms
Conveniences
24-hour front desk
Luggage storage
Safe at front desk
Guest services
Concierge services
Housekeeping (daily)
Proposal/romance packages
Tour and ticket assistance
Accessibility
No lift
Smooth flooring in room
More
Smoking not allowed
Room amenities
Bedroom
Bedsheets provided
Down comforter
Bathroom
Bidet
Hair dryer
Private bathroom
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Towels provided
Entertainment
40-inch LED TV with digital channels
Netflix
Streaming services
More
Air conditioning
Safe
Soundproofed rooms
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
No pets allowed
Children and extra beds
Children are welcome.
Payment types at the property
Important information
Fees
Guests will be asked to pay the following charges at the property:
You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for continental breakfast: approximately COP 25000 per person
Airport shuttle fee: COP 70000 per vehicle (one-way, maximum occupancy 4)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
HOTEL CASA AGUSTINA offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.
We should mention
Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
Property is also known as
HOTEL CASA AGUSTINA Hotel
HOTEL CASA AGUSTINA Cartagena
HOTEL CASA AGUSTINA Hotel Cartagena
HOTEL CASA AGUSTINA Reviews
Reviews
8.2
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Sweet little hotel in a very convenient location. Rooms are small but clean and at a great price. Staff are very friendly and attentive. Definitely would return!
The hotel was quaint but my room was tiny and the bathroom was small. The noise in the lobby in the early morning was annoying but the hotel staff were friendly.
Lovely little hotel with its own mascot cat, Augustina! Basic, but impeccably clean, and ideally located inside the old city. Close to everything, including a grocery store. A great budget option.
Our 2 bedroom smelled extremely bad. Mildew. Humidity
They sale nice pictures with bedroom with windows but in reality there was a kind of corridor with no bedroom and a strong odours of mildew
Only the woman at the check-in and the checkout was kind that’s it the personnal is sad and 0 service. Definitely not a good place. At least we pay our bedroom like 90$ each Honestly no more than 30$ for this kind of sort of bedroom
On hotel.com you could see pictures with bedroom with window but it’s a lie.
Very nice , the housekeeper was excellent ,William from front desk very good ,and help me with everything overall I recommend this hotel to everybody ,.
Good morning ! Unfortunately I was not pleased with my stay at your hotel due to some issues with the room and staff lack of hospitality and services. 1. I booked double room queen bed with balcony however I was given a smaller room.
1. The shower drain is very slow and the water rises creating a huge pool of standing water in the shower which is gross can cause bacteria infection.
2. The shower door doesn’t close properly which makes water coming out on to the floor causing a leak and slip hazard.
3. I would like the manager to contact me personally so that we can resolve all issues because I booked this hotel again in advance.
Thank you for understanding!
The best thing going for this hotel is it’s central location.
The room overall was great. The bathroom and towels are nice and the area is safe. The first staff member I had was great and had customer service. The next two, one female staff member laughed at me. The next, gave me a different type of experience when I tried to check my visitor/ guest in. He then informed me it would an additional amount I’d have to pay per guest I had. Therefore, I only stayed one night and didn’t return.
Teddy
Stayed 1 night in Jun 2025
Verified review
6/10 Okay
Sanya
9 Jun 2023
Liked: Cleanliness, staff & service
Pros:
1. Super clean
2. Very friendly and helpful staff
3. We had issue with AC and light and they fixed it right away
Cons:
1. Do not stay here if you are a light sleeper. It is very very very loud and noisy all night. You can hear the whole street from the bedroom
2. Breakfast is not in the hotel but around the corner