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Hotel Balcones de Venecia

2.5 star property

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Photo gallery for Hotel Balcones de Venecia

Terrace/patio
Front of property
Lobby lounge
Living area
Family Quadruple Room

Reviews

6.8 out of 10

Popular amenities

  • Pet-friendly
  • 24/7 front desk
  • Laundry
  • Housekeeping
  • Free WiFi

Explore the area

Map
Calle Tripita y Media N° 31-52, Getsemani, Cartagena, Bolivar, 130001
  • Walls of Cartagena
    ‪5 min walk‬
  • Clock Tower
    ‪5 min walk‬
  • Cartagena de Indias Convention Center
    ‪6 min walk‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪7 min drive‬

Room options

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

  • 10 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

  • 12 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

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About this property

Hotel Balcones de Venecia

Colonial hotel in Cartagena with a 24-hour front desk
Along with laundry facilities, this hotel has a 24-hour front desk and a library. WiFi in public areas is free. Other amenities include tour/ticket assistance and a hair salon.
Hotel Balcones de Venecia offers 4 accommodations with safes. This Cartagena hotel provides complimentary wired and wireless Internet access. Housekeeping is provided daily.
During your stay at Hotel Balcones de Venecia, you're just a quick walk from Clock Tower. Enjoy features like free WiFi in public areas, plus laundry facilities and a library.
  • Free WiFi
  • Services include tour or ticket assistance and luggage storage
  • Within a 15-minute walk of Cartagena de Indias Convention Center and Clock Tower
  • Pets welcome for free
Hotel Balcones de Venecia offers its guests a library, tour/ticket assistance, and laundry facilities. Public spaces have free WiFi.

Smoking is allowed in designated areas at this Colonial Cartagena hotel.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • Library

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • No lift

More

  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

More

  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 12:30 PM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.

Property is also known as

Hotel Balcones Venecia Cartagena
Hotel Balcones Venecia
Balcones Venecia Cartagena
Balcones Venecia
Balcones De Venecia Cartagena
Hotel Balcones de Venecia Hotel
Hotel Balcones de Venecia Cartagena
Hotel Balcones de Venecia Hotel Cartagena

Hotel Balcones de Venecia Reviews

Reviews

6.8
Rating 10 - Excellent. 10 out of 55 reviews
Rating 8 - Good. 17 out of 55 reviews
Rating 6 - Okay. 15 out of 55 reviews
Rating 4 - Poor. 7 out of 55 reviews
Rating 2 - Terrible. 6 out of 55 reviews

7.0/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

6/10 Okay

Alex, nokesville

Stayed 2 nights in Aug 2024

10/10 Excellent

Lidija

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for us

This place exceeded our expectations. Conveniently located with restaurants, cafes, shops and attractions just metres away. A beautiful old building with a friendly feel, we enjoyed the balcony overlooking the main street where everything happens. Special mention goes to staff at reception and ladies preparing fresh breakfast. Highly recommended.
Stayed 5 nights in Dec 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Accomadated me for a day just fine. Thank you.
Stayed 1 night in Dec 2018

6/10 Okay

JeanoN

The staff was great and the hotel is close to everything
Stayed 6 nights in Jul 2018

8/10 Good

Kate, Los Angeles

Liked: Property conditions & facilities
Disliked: Staff & service
Pros: Excellent location and great price. Cute decor. Cons: No hot water — though the lukewarm water was sufficient in the hot weather. The room did include AC, but they don’t give you the remote to control it. Also, I stayed for 3 nights, and my room was never cleaned and I was never given any new towels. Also, the windows in my room did not fully close, allowing mosquitos to get in and I got a ton of mosquito bites.
Stayed 3 nights in May 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nasty and dangerous!

Nasty horrible place and dangerous. Is horrible in all sence, the place is absolutly nothing like the pictures and bugs are everywhere. Worms and cockroaches. A lot!
Stayed 1 night in Apr 2018

6/10 Okay

Verified traveller

Disliked: Room comfort

Odd vibes.

This place was fine. Nothing overly exciting or pleasant but nothing terribly wrong either. It had a weird vibe though and the lobby was very uncomfortable to be in.
Stayed 1 night in Mar 2018

6/10 Okay

Ralph, LA

Liked: Staff & service

In a jam it will do

The room was small. The staff was good except for the fact they have a company charge which I don't think is on the books.
Stayed 1 night in Mar 2018

8/10 Good

Nisar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with character, well-located, nice roof-top terrace bar. Could do with better light and noise-proofing as the rooms overlook a very noisy square with nocturnal goings on until very late.
Stayed 1 night in Nov 2017

8/10 Good

Oshia

Liked: Cleanliness, property conditions & facilities, room comfort

Very nice rooms

Nice place, good location close to center, nice staff, trying to help as much as they can. No hot water at bathrooms. There are too many staff members that are involved in everything you need, we got a very weird feeling after paying for 3 nights and the day after we got a receipt for 2 nights and different amount...
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simple clean room in great location!

Good clean room. Friendly staff. Upgraded to a bigger room after my first night but no complaints obviously! Staff are very lovely and approachable and happy to book tours etc or give you local info. Only thing they could improve on is daily housekeeping wasn't always the case (they aim to be environmentally friendly with towel/sheet changes). They provide a laundry service for a small fee. Breakfast was simple but included which was nice. If you want a clean room in a good location this is the place for you! I decided to stay a couple extra nights here which was great!

6/10 Okay

mayra

Liked: Cleanliness, room comfort
When I got there, they didn't have my reservation. I waited and after like 40 mins i was finally able to get a room. The next morning I requested another room because some birds didn't let me sleep. They were willing to move me to another one but that one was close to the kitchen. The hairdryer didn't work and they didn't have another one for me to use. overall it was an ok experience. The hotel is close to a few fun places to hangout and walking distance to the centro.

4/10 Poor

richard

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Average

Room nothing like the pictures.

8/10 Good

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charming place with a good location

This is a small hotel. We found our room charming and the balcony was nice to watch people in the streets. The location was within walking distance of the main walled city and only a few blocks away from the local area square that had nightly activities. There are a lot of good affordable restaurants nearby.

10/10 Excellent

Raphael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great budget hotel near the old city

This is a wonderful, cozy budget hotel within 10 minutes walk to the old city. It has a few rooms and feels more like a bed and breakfast than a hotel. In its category, I will rate it 5 stars for cleanliness, safety, comfort and friendliness of the staff.

4/10 Poor

George, Denver

Disliked: Cleanliness, property conditions & facilities, room comfort

This place is for locals. BocaGrande might be bet

6/10 Okay

Awilda, Florida/Puerto Rico/ Miami

Disliked: Cleanliness, property conditions & facilities, room comfort

They could do better

Don't become to friendly with the staff, I did and paid the consequences they will wait until we leave the hotel and they will turn off the AC and Cartagena is too hot so when we come back the room is hotter than outside, the water pressure is horrible, the breakfast is ok and going back to be friendly one morning I was the first in the kitchen and Mary ignored me and gave breakfast to the other guest , the wifi half of the time doesn't work and more little things that at least if I ever go back I would not stay there. This is not that I'm mad is just they should paid attention to this details to make the place better. The good thing is right in the center and you could walk every where you are close to everything. It was our first time there and we love Cartagena but the owner should paid attention to the cleaning of the room.

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service

An oddball hotel

This is an odd hotel. The location is excellent for access to the historical centre and local restaurants. The rooms back directly onto reception and the breakfast room so you are always woken by the morning breakfast preparations. The bathrooms also back onto the breakfast area but with only a wall and no ceiling separating them! As you might expect parties on both sides of the wall can hear each other whether they want to or not. The hotel reception is very disorganised. Nobody speaks a word of English and we spent nearly one hour using Google translate to decipher a simple credit card rejection without success. Breakfast is fresh fruit, omlete, toast, coffee and juice, the same every day. The room is clean and comfy.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

Good

Staff nice, breakfasts ok Enough with questions. Other things to do

8/10 Good

Mayumi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Good for a budget option

The hotel is in a good location for tourist just a short Wally front the Wallis city an in a neighborhood with lively locals. The hotel was good for The price but not spotlessly clean and The tv reception in the room was poor. The bed was quite firm but i found It comfy. Also Fyi The owners were nice but do not speak any english so brush up on your spanish if you stay

6/10 Okay

ELIAS, DC

Liked: Cleanliness
Disliked: Room comfort
oakay

4/10 Poor

LCM, St Petersburg, FL

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Convenient - Central Location

I needed a place to stay for the night since I missed my flight..!!

8/10 Good

Kilsis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2025