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Hotel Boutique Casa Serrezuela

3.0 star property

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Photo gallery for Hotel Boutique Casa Serrezuela

Exterior
Sun deck
Full-sized fridge, dishwasher, blender, cookware/dishes/utensils
Premium bedding, in-room safe, individually decorated
Front of property – evening/night

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Room service
  • Kitchen
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

Map
Carrera 10 No. 39-124, Calle de Jardin, Cartagena, 130001
  • Walls of Cartagena
    ‪3 min walk‬
  • Clock Tower
    ‪9 min walk‬
  • Cartagena de Indias Convention Center
    ‪11 min walk‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪6 min drive‬

Room options

View all photos for Classic Room

Premium bedding, in-room safe, individually decorated

Classic Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard House

Premium bedding, in-room safe, individually decorated

Standard House

  • 2 sq m
  • Sleeps 11
  • 2 Queen Beds, 2 King Beds and 2 Twin Beds

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About this property

Hotel Boutique Casa Serrezuela

Central guesthouse with a rooftop terrace connected to the convention center in Cartagena
A rooftop terrace, a hot tub, and coffee/tea in a common area are available at this guesthouse. WiFi in public areas is free. Other amenities include tour/ticket assistance and a TV in a common area.
Hotel Boutique Casa Serrezuela offers 5 accommodations with safes and complimentary newspapers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with cable channels, first-run movies, and pay movies. Guests can make use of the shared/communal kitchen. Bathrooms include bidets and complimentary toiletries.

This Cartagena guesthouse provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Recreational amenities at the guesthouse include a hot tub.
Our customers tell us they enjoy the overall property condition at Hotel Boutique Casa Serrezuela. During your stay, you'll be connected to the convention center, and just a quick walk from Centro Comercial La Serrezuela. Free WiFi in public areas, a rooftop terrace, and a hot tub are available.
  • Free WiFi
  • Amenities include a rooftop deck, a terrace, and coffee/tea in a common area
  • 10 minutes by foot from Clock Tower and a 3-minute drive from Cartagena de Indias Convention Center
  • Airport drop-off shuttle service available for a fee
As a guest of Hotel Boutique Casa Serrezuela, you'll find a hot tub, a rooftop terrace, and tour/ticket assistance. WiFi is free in public spaces. A shuttle from the hotel to the airport (available on request) is available for a fee. The business-friendly Hotel Boutique Casa Serrezuela also features coffee/tea in a common area and a television in a common area.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (COP 5,000 per stay)
  • Street parking available
  • Airport drop-off shuttle (surcharge) from 8:00 AM to 11:00 PM on request
  • Onsite parking options include a carport

Food and drink

  • Coffee and tea in common areas

Things to do

  • Hot tub
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Handrails in stairways
  • Low-height bed
  • Low-height counter and sink
  • Low-height view port in door
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Built in 1965
  • Colonial architecture

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • First-run films
  • Pay films

Food and drink

  • Blender
  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Restaurant dining guides
  • Room service
  • Shared kitchen access

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Heated floor
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), key retrieval

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 20000 per vehicle (maximum occupancy 4)
  • Nearby parking fee: COP 5000 per stay (328 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
The front desk at this property is open daily from 7:00 AM - 10:00 PM.
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive key retrieval information.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.

Property is also known as

Casa Serrezuela B&B Cartagena
Casa Serrezuela B&B
Casa Serrezuela Cartagena
Hotel Boutique Casa Serrezuela Cartagena
Casa Serrezuela Cartagena
Hotel Boutique Casa Serrezuela Cartagena
Hotel Boutique Casa Serrezuela Guesthouse
Hotel Boutique Casa Serrezuela Guesthouse Cartagena

Hotel Boutique Casa Serrezuela Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 19 out of 49 reviews
Rating 8 - Good. 17 out of 49 reviews
Rating 6 - Okay. 10 out of 49 reviews
Rating 4 - Poor. 2 out of 49 reviews
Rating 2 - Terrible. 1 out of 49 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

2.0/10

Amenities

8.6/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel doesnt exist
Stayed 3 nights in Jul 2021

8/10 Good

EOA, Ontario Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This B&B is in walking distance of everything you want to see in the walled city. Within several blocks there are 3 plazas to relax ,eat and party. Our command of the Spanish language was limited but Rosario and Samir treated us like family and helped us as much as they could. The rooms were cleaned daily and supplied with fresh towels .This B&B has air conditioning, hot water. The rooms are small but lets face it, you are only there to sleep. I recommend this B&B if you are looking for a safe clean place to rest after a long day of exploring all the sites of Cartagena .
Stayed 14 nights in Oct 2018

8/10 Good

Annettemarthasc, Cartagena colombia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was perfect. There was not enough soap in the bathroom. Only one bar in the shower. None for handwashimg. The hangers for clothes were for children not for adults, Warm water was somewhat scarce
Stayed 2 nights in Aug 2018

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great little spot

Lovely little spot in the walled city. Staff are very nice and helpful (... they don’t speak a lot of English but it was never an issue). Breakfast every morning was tasty and fresh. Highly recommend this place!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place

Nice Small cozy place located in the heart Of the historic district. Rooms are small but cozy.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good location and service. Very clean.

Great stay. Good location inside the ciudad amurallada. Fantastic service provided by Yeseira and Samir. Excellent breakfast cooked by charming Yeseira. I will be back!
Stayed 1 night in Jan 2018

8/10 Good

SouthAmericanVagabond, Cartagena

Liked: Staff & service, property conditions & facilities, room comfort

Cosy boutique hotel with a spa tub!

Overall, this hotel is not as cheap as some of the others you can find here such as El Viajero but it has the added benefit of hot water, a much nicer bathroom and bedroom area and a spa tub on a rooftop terrace(Which was very relaxing). The service was very good and the free breakfast was delicious. The only downside for us was the skirting boards in our bathroom weren't sealed properly so after the first night we found 3 or 4 small cockroaches hovering around the cracks in the bathroom. Thankfully, the staff came up and sprayed the area which kept them away for 2 days until the last day when we found one in the face towel. (Not ideal). Thankfully, they never came into the bedroom where the aircon is a major plus.
Stayed 3 nights in Sep 2017

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

YES.

Excellent! Your room is cleaned well daily, the free Colombian style breakfast adds to the already good value of this cozy establishment, the location is safe and you can walk to basically anywhere in the walled city. The sink and the shower have hot water, it just needs to be adjusted during usage. The rooms' air conditioning is excellent and you can set it to your liking.
Stayed 4 nights in Aug 2017

10/10 Excellent

momo , canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great staff! hotel is very modern and in a great location was worth every penny highly recommend it

6/10 Okay

AUGUSTO

Liked: Staff & service

day great, night is a nightmare

the room was ok, very clean, the day administrator is a great person. she cleans, cook and manage the place with love, sadly in the night there is another person that is young. he was drinking a outing loud music until late in the night with another young customer. that destroy the good thinks of the place

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice small hotel conviniently located

Cartagena is a magic place. I expend magnificent time

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Safe clean and quiet hotel!

The hotel is small - more of a bed and breakfast - located inside the walls in a safe area. The rooms are very clean and the fixtures in the bathrooms are modern. Personalized homemade breakfast is served when you wake up in the morning! The hotel owner was obviously very invested in the property and he stays up to make sure everyone gets home ok. He does not speak English but we were able to communicate in broken Spanish. We enjoyed our stay!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

Good a great experience. The experiencias the service great

8/10 Good

Armando, Caracas vzla

Liked: Cleanliness, staff & service, property conditions & facilities

Nice cozy hotel inside city walled

Nice and clean hotel, staff was perfect. Room's size wasnt good but It was extra clean. Good location, everything was walking distance

10/10 Excellent

Troy, Brisbane, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful boutique hotel

The hotel is situated in a nice quite street within the walled city. Well positioned to walk to all things in the old city. The hotel is very clean and well appointed. The lady who was preparing breakfast was very friendly and welcoming. The breakfast included is delicious , I would stay here again on my next trip to Cartagena.

6/10 Okay

Richard, santa marta

Liked: Cleanliness, staff & service, property conditions & facilities

not a bad hotel a bit disorganised

nice rooms with air conditioning at a good price but a lot of of confusion with the booking as they seem to have lost hotels.com reservation and then with paying they were not sure if it was possible to.pay with a foreign credit card ..which of course was possible .Breakfast was very nice with a.friendly cook

8/10 Good

Maria, EEUU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy Vacations

Good attention and service. Walking distance to historic places. Delicious home made breakfast.

8/10 Good

Vivianne, Puerto Rico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We loved our stay in Casa Serrezuela!

In Hotel Boutique Casa Serrezuela they took good care of us! Nora made us a delish daily breakfast but also made us laugh! We also loved the colorful streets, nightlife and restaurants of the walled city!

4/10 Poor

Gavin, London

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Give this place a miss - shambles

Utterly disappointed. Hotel was still be rennovated - electrical cables hanging out, ladders out, drilling... you name it! Told by surly receptionist that we could only stay for 2 nights of 3 nights we had booked. No reason given (overbooked?)Spoke with manager on phone, again no reason given. They offered us rom at their sister hotel, with upgrade. no early check in on the day at other hotel - so waiting around for hours with no room. No compensation for this. If it wasn't due to overbooking, they should have alerted us in advance, if it was then that it totaly unacceptable. Only nice thing was lovely lady who made us breakfast and cleaned. Other staff didn't seem to care. Give this place a wide berth!

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We checked in last minute after struggling to find accomodation having just arrived from the San Blas islands. Hotel was very helpful despite the late night check-in, and the room was comfortable and air-conditioned. Great shower too. Breakfast was delicious. Staff very helpful, even with our limited Spanish.

8/10 Good

Fran, Tampa, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly staff and great location!

Nora and Lina were helpful, friendly and made sure that all my needs were met .The location is near major attractions and in a safe area.

6/10 Okay

Yanina

Liked: Cleanliness, staff & service
Disliked: Room comfort

Regular

Solicitamos una habitación con dos camas, ya que al hacer la reserva decía con dos camas individuales y al llegar no habían disponibles habitaciones con dos camas y nos dieron una habitación con una cama matrimonial, sumado a esto el segundo día nos querían subir el costo del alojo por alargar nuestra estadía. Lo positivo es la amabilidad de los trabajadores y la limpieza.
Stayed 1 night in Aug 2018

8/10 Good

Björn

Liked: Cleanliness, staff & service

Good hotel but small rooms

Nice people run this place. Small rooms but clean and new bathrooms. Breakfast is also served for you when you are sittning at the table.
Stayed 3 nights in Aug 2018

8/10 Good

Simone

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2018