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Hotel Casa Los Puntales

3.5 star property

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Photo gallery for Hotel Casa Los Puntales

Reception
Lobby
Exterior
Triple Room
Sports facility

Reviews

7.0 out of 10
Good

Popular amenities

  • Hot tub
  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services

Explore the area

View in a map
Calle de Los Puntales, Carrera 9 #37-36, Ciudad Amurallada, San Diego, Cartagena, Bolivar, 78596
  • Place, Walls of Cartagena
    ‪3 min walk‬
  • Place, Clock Tower
    ‪6 min walk‬
  • Place, Cartagena de Indias Convention Center
    ‪8 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪14 min drive‬

Room options

View all photos for Double Room

Double Room

Double Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Triple Room

Triple Room

Triple Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds
  • Free Wi-Fi

View all photos for Standard Double Room Single Use, 1 Double Bed

Standard Double Room Single Use, 1 Double Bed

Standard Double Room Single Use, 1 Double Bed

  • 25 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About this property

Hotel Casa Los Puntales

This hotel features a restaurant, a bar/lounge, and a snack bar/deli. Free continental breakfast, free WiFi in public areas, and a free manager's reception are also provided. Other amenities include a rooftop terrace, a hot tub, and a business center.
Hotel Casa Los Puntales offers 6 air-conditioned accommodations with safes and hair dryers. Beds feature Select Comfort mattresses. 32-inch LCD televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a hot tub.
During your stay at Hotel Casa Los Puntales, you're just a quick walk from Clock Tower. Enjoy features like free breakfast, free WiFi in public areas, and a free manager's reception.
  • Free continental breakfast served daily
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes tennis courts
  • Within a 15-minute walk of Clock Tower and Cartagena de Indias Convention Center
  • Airport, shopping center, and local-area shuttle service available for a fee
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi.

Business amenities include a business center and limo/town car service. A hot tub, a rooftop terrace, and multilingual staff are also featured at Hotel Casa Los Puntales. An airport shuttle (available 24 hours) and a cruise ship terminal shuttle are available for a fee.

Smoking is allowed in designated areas at this 3.5-star Cartagena hotel.

Guests are served free continental breakfast daily from 7:00 AM to 9:30 AM. The hotel hosts a free manager's reception daily.
Hotel Casa Los Puntales has a restaurant on site.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Area shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:30 AM
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Hot tub
  • Tennis
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Garden
  • Pool loungers
  • Rooftop terrace

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only

More

  • 1 building
  • 3 floors
  • Built in 1808
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Contactless check-out available

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Casa Los Puntales

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 26.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 30 per vehicle (roundtrip, maximum occupancy 3)
  • Rollaway bed fee: USD 26.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Hotel Casa Los Puntales offers transfers from the cruise terminal and airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Children 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Casa Los Puntales
Casa Los Puntales Cartagena
Hotel Casa Los Puntales
Hotel Casa Los Puntales Cartagena
Los Puntales
Puntales
Casa Los Puntales
Jadi Hotel Los Puntales
Hotel Casa Los Puntales Hotel
Hotel Casa Los Puntales Cartagena
Hotel Casa Los Puntales Hotel Cartagena

Hotel Casa Los Puntales Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 13 out of 46 reviews
Rating 8 - Good. 12 out of 46 reviews
Rating 6 - Okay. 10 out of 46 reviews
Rating 4 - Poor. 4 out of 46 reviews
Rating 2 - Terrible. 7 out of 46 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

Gustav

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
1. poor reservation system forcing me to move; inflexible staff 2. inadequate room assignment policy. I wanted a room upstairs, but there was apparently no availability. Early next moring I saw two open unused rooms 3. poor bathroom: shower works hardly 4. low cost facility with low standards. This could be made very nice with some investment 5. Second night at Casa Quero. Just a bit more expensive, but miles nicer
Stayed 1 night in May 2022
Verified

2/10 Terrible

Paola

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El Gerente es la persona más incompetente y grosera con la que he tratado. Pésimo trato al huésped. Cero conocimiento del ramo hotelero y de servicio al cliente. No reserven aquí, una experiencia lamentable.
Stayed 1 night in Apr 2022
Verified

6/10 Okay

Maria Alice

Liked: Cleanliness, staff & service

Se fosse avaliar só os funcionários, seria nota 10

Os funcionários são muito prestativos e educados. O café da manhã é simples, mas muito gostoso. Atendimento nota 10. Mas as condições do hotel são um pouco precárias, a escada de acesso aos quartos é irregular. E tem mais escada pra chegar no café da manhã. O banheiro do quarto é muito pequeno. Mas a localização é otima
Stayed 2 nights in Feb 2022
Verified

8/10 Good

Lina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for a night!
Stayed 2 nights in Jan 2022
Verified

10/10 Excellent

Jean

Liked: Staff & service, amenities, property conditions & facilities
Great location great balcony great staff great food I give them a great rating felt very safe and free to do anything with access to the whole walled city
Stayed 3 nights in Sep 2021
Verified

2/10 Terrible

Harry

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To begin with they probably don’t have the Hotel enviame in front they use a different name and it’s not in the ad address it is located on the map so when I finally found a place it was close it was nobody in the lobby I called the number and the guy told me that they have oversold all the rooms and they don’t have any room available and I was not going to get my money back because he said that I was too late doing check-in. Something that it was not true because of the page Expedia it doesn’t say that you have to check in at any certain time also he said that this is not the first time he hast to send people away because this is Hotel with overbook the owner of the hotel did not wanna face the customers he sent somebody over what’s on information that it was not accurate regarding the reservations.Arrived at the hotel 11:30 PM and it was not all the hotels close to this one so I have to look for hotels in the middle of the night in a city that we don’t know any country that we don’t know any language that we don’t speak speak
Stayed 1 night in Sep 2021
Verified

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family environment. The staff are great. The breakfast was wonderful and fresh everyday
Stayed 18 nights in Jul 2021
Verified

8/10 Good

Mónica

Liked: Staff & service, property conditions & facilities, room comfort

Engaño

La experiencia con el hotel buena, con la página mala porque ofertaron una tarifa que no era real, pague casi 20 mil pesos de más por noche. Quien me reembolsa ese dinero?? Eso se llama publicidad engañosa.
Stayed 11 nights in Jun 2021
Verified

6/10 Okay

Ezequiel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room given the first day was really small, it was impossible to move around. Fortunately, the receptionist was able to upgrade my room. Breakfast was good, the service was fine overall.
Stayed 5 nights in Jan 2020
Verified

8/10 Good

Franklin

Liked: Cleanliness, staff & service, room comfort

Hotel Puntales in Old City

This hotel was amazing as far as accommodations and location for the price. However I had to check in almost 3 hours later as my room “wasn’t ready” due to some plumbing problem, which left my shower barely working. Extremely low water pressure. Other than that. The room was comfortable, staff very friendly!
Stayed 4 nights in Jan 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, wonderful staff, rooms, charm, rooftop terrace.
Stayed 2 nights in Jan 2020
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Two locked doors to go in and out. Must ring bell and wait for someone to let you in or out, day or night. Hotel policy is they will enter your room and turn your airconditioning off when you leave room. Very loud music near by. Must be totally out of soap or toilet paper before they issue more. Breakfast isnt much and your gonna wait. Always being nickled and dimed. But the staff is extreamly nice. The policy maker needs a reality check.
Stayed 15 nights in Dec 2019
Verified

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dias coloridos!

Hotel bem localizado dentro da cidade amuralhada, equipe sempre pronta a dar informações , café da manhã com frutas, ovos mexidos e pão, manteiga e geleia. Ótimo custo beneficio. Os quartos ficam no andar de cima tendo que subir escadas e ainda há mais um lance de escadas para o café da manhã que é servido no terraço.O que para mim não representou problema, mas para pessoas com dificuldade de mobilidade a informação pode ser relevante.
Stayed 1 night in Aug 2019
Verified

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly place in great location

The hotel is in a great location, a few minutes walk from all the sights. The rooms are quite spacious, not luxurious, but with character as they within one of the old buildings of Cartagena. Breakfast was a treat, with attentive staff, served on the roof terrace.
Stayed 2 nights in Aug 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendo

Localização fantástica! Café da manhã continental preparado na hora e delicioso. Recomendo!
Stayed 6 nights in Mar 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pleasant!! I do recommend it, for the prices is great! The recepcion staff very helpful and lovely.
Stayed 2 nights in Feb 2019
Verified

10/10 Excellent

Stu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is perfect, on the outskirt of the walled city, but still in the walled city. It is nice because it is not right in the middle where all the tourist traffic is at. Perfect walking distance to everything, literally everything. the hotel staff was very helpful with questions and anything i needed. I would stay here again.
Stayed 4 nights in Jan 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was Checked into a dirty, noisy room with no window, next to reception very noisy Asked to change - not possible - until I filled in my Expedia feedback when a new room was suddenly available Much better - bigger brighter, away from noise although with a huge cockroach The next day the room I had complained about that they had denied was dirty is now being completely redecorated !
Stayed 3 nights in Sep 2018
Verified

6/10 Okay

ROSANA CRISTINA

Liked: Cleanliness

Razoável

O hotel fica bem localizado e tem funcionários muito prestativos, também é limpo(apesar de estarem em obras na recepção)! Mas tem muitos pontos negativos como: -escadas e muitos ressaltos no piso, para ir ao café da manhã, no terraço, sobe uma escada em caracol.Entre quarto e banheiro também tem degrau. - O wi-fi tem sinal fraco em muitos momentos. - O quarto de frente é muito barulhento até madrugada, por ter uma casa noturna ao redor. - Café da manhã servido na mesa com: suco/ café, leite, chá ou achocolatado, fruta(mamão, banana e melancia no pratinho)e pode optar por omelete ou sanduíche de queijo e presunto ou torradas. - Alguns objetos que estavam na cestinha do banheiro, aparentemente cortesia, na verdade não o eram e estavam na listagem do frigobar (escova dentes, pasta dente, lenço descartável)O que era cortesia apenas sabonete e shampoo(2 em 1).
Stayed 3 nights in Jul 2018
Verified

8/10 Good

Lauren

Liked: Cleanliness, staff & service, room comfort

Great value for your money

Great value for your money. Beds are comfortable and AC works great. The hotel is in close walking distance to several restaurants and shops within the walled city. Front desk staff was very friendly. I’d stay here again.
Stayed 2 nights in May 2018
Verified

10/10 Excellent

Maria Penha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente escolha.

Localização excelente. Café da manha bom. Funcionarios simpaticos e eficientes. Recomendo.
Verified

6/10 Okay

Verified traveller

Liked: Staff & service

Central to the old town, pwrfect location.

A great central spot and very quiet at night. Restaurants and lively nightlife very close, safe and easy to get around the town.
Stayed 1 night in Jan 2018
Verified

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely room, staff, rooftop, and location!

Good A/C, Hot Water, big comfy bed in a cozy room with lots of character. Wifi could be better, but it wasn't "bad"
Stayed 3 nights in Jan 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Very convenient location in the Old City. Quiet street, yet easy walking everywhere. Very helpful reception staff. Simple, but good breakfast on roof terrace. Room safe needed to be replaced. Challenging for those with difficulties climbing stairs.
Stayed 2 nights in Jul 2017
Verified

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff very friendly. Room was nice, but there were ants coming in from flowers outside of window. There was a leak in bathroom sink and we were told to put a towel down. Other than that. Great visit.