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Casa Franco Hotel

3.0 star property

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Photo gallery for Casa Franco Hotel

Terrace/patio
Family Room
Interior
Free daily continental breakfast
Lobby sitting area

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping

Explore the area

View in a map
6-75 Cra. 5, Cartagena, Bolívar, 130001
  • Place, Bocagrande Beach
    ‪6 min walk‬
  • Place, Rio Cartagena Casino
    ‪6 min walk‬
  • Place, Castillo Grande Beach
    ‪11 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room

Triple Room

Triple Room

  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Family Room

Family Room

Family Room

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double or Twin Room

Superior Double or Twin Room

Superior Double or Twin Room

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

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Interior detail
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  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.1 out of 5, Very good, 199 reviews
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About this property

Casa Franco Hotel

This hotel features concierge services, laundry facilities, and a 24-hour front desk. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include tour/ticket assistance and a garden.
Casa Franco Hotel offers 11 accommodations with air conditioning. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with cable channels and pay movies.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

During your stay at Casa Franco Hotel, you're just a quick walk from Bocagrande Beach. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Services include a concierge and tour or ticket assistance
  • Within a 10-minute walk of Bocagrande Beach and Castillo Grande Beach
Free breakfast is served daily. Public spaces have free WiFi. A terrace, tour/ticket assistance, and a garden are also featured at Casa Franco Hotel. Self parking is free.

Smoking is allowed in designated areas at this 3-star Cartagena hotel.

Guests are served free continental breakfast daily from 7:30 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Street parking available
  • Free self parking on site
  • Limited on-site self parking
  • Onsite parking options include a carport

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:00 AM

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bathroom

  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • Pay films

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Casa Franco Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Palma Bahia
HOTEL CARTAGENA D' LuX
Casa Franco Hotel Hotel
Ayenda Casa Franco 1809
Casa Franco Hotel Cartagena
Casa Franco Hotel Hotel Cartagena

Casa Franco Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 31 out of 65 reviews
Rating 8 - Good. 8 out of 65 reviews
Rating 6 - Okay. 17 out of 65 reviews
Rating 4 - Poor. 2 out of 65 reviews
Rating 2 - Terrible. 7 out of 65 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Johely

Stayed 2 nights in Oct 2025

2/10 Terrible

Johely

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trate de hacer una reservación y cancelar el mismo día y fue malo el servicio para comunicarme con el hotel y pésimo en resolver soluciones Olor a humedad, no lo recomiendo
Stayed 1 night in Oct 2025

8/10 Good

ARTIS

Liked: Cleanliness, staff & service
Staff was extremely helpful
Stayed 17 nights in Aug 2025

6/10 Okay

Julie

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was exceptional ! They cleaned and mopped everywhere in our room and around the building Also they Very nice and attentive They deserve 10 stars The property itself is falling apart the drain smelled horrible the towles were old and fallng apart they looked am but smelled very musty We could only get 2 We eventually got another one for the floor because the water came far out close to the bathroom door No hot water only lukewarm the entire stay The desk in our room colapsed with just 2 bottles of water and paper plates .on it on the 3rd day The air conditioning unit was old and really didnt cool the room unless it was after 11 pm If there was a little bit of renovations this place could be great ! but its very out dated and falling apart
Stayed 4 nights in Aug 2025

6/10 Okay

Jackeline

Travelled with family
Liked: Staff & service, amenities
It was ok. The beds are supper sturdy and hard. The bathroom area, specifically the curtains were full of mold. It smelled like old and moldy house. Under the beds was full of dust. The water was cold.
Stayed 8 nights in Jul 2025

10/10 Excellent

Oscar Heriberto Martinez

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Only complaint I got is that the first room they gave me smelt like mold and the pillow cases and towels seem very old and stained. They should really invest in buying new ones. Other than that everything was good. I would consider staying there again.
Stayed 7 nights in May 2025

6/10 Okay

Carlos

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2025

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Casa Franco. Carrera 5 #6-75Boca Boca Grande-Cartagena de India-Colombia. Expreso mi sincero agradecimiento por la excepcional hospitalidad y servicio de su hotel durante mi reciente estadía. La atención al detalle y el compromiso con la satisfacción del cliente realmente hicieron que mi experiencia fuera memorable. Desde el momento en que llegué, el personal de Casa franco, garantizó un ambiente cálido y acogedor. Las cómodas habitaciones, las deliciosas opciones gastronómicas y el impecable servicio de limpieza superaron mis expectativas. Me impresionó especialmente la fluidez con la que todo estuvo organizado y el comportamiento amistoso de los miembros de su equipo. Una vez más, gracias por brindarnos una estadía tan placentera. Recomendaré su hotel a amigos y colegas y espero tener la oportunidad de regresar en el futuro Un afectuoso saludo. Soledad de Elorriaga.
Stayed 1 night in Aug 2024

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities
Close enough to beach. Quiet enough for intimacy evenings
Stayed 1 night in Sep 2024

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and accommodating
Stayed 1 night in Aug 2024

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and convenient
Stayed 1 night in Sep 2024

10/10 Excellent

MICHAEL, Jacksonville

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 3 nights in Jul 2024

10/10 Excellent

Edi

Stayed 1 night in Jul 2024

10/10 Excellent

Karla, Coconut Creek Que

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2024

6/10 Okay

Gary

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Too loud

Maybe if i where in a different room it would have been better i was on the bottom right next to the reception desk. I could hear everything outside my room and they where doing repairs all day so i could hear it all. And there where crickets and huge water bugs in the room. The bed came with only a sheet and no blanket
Stayed 6 nights in Feb 2024

8/10 Good

Patricia

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2024

10/10 Excellent

Eva

Stayed 2 nights in Feb 2024

6/10 Okay

Slaven

Stayed 4 nights in Dec 2023

6/10 Okay

Andres

Stayed 1 night in Jan 2024

10/10 Excellent

August

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024

4/10 Poor

Richard

Disliked: Property conditions & facilities, room comfort

Not a great hotel

Day 1: Arrived early for check in and was told an additional charge would need to be made as a result so had to walk around for 4 hours. Check-in: Had to switch rooms 3 times (first room was right next to car park when I asked for a quiet room, second room had no hot water). WiFi was poor and dropped out frequently. In third room there was barely any water to shower with (still no hot water) so checked out early and went to airbnb
Stayed 7 nights in Dec 2023

6/10 Okay

Sharif

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
It would have been fine if there was hot water to shower in.
Stayed 5 nights in Dec 2023

8/10 Good

Oscar

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

4/10 Poor

Callun

Disliked: Cleanliness, amenities, property conditions & facilities
No towels were provided for guests. No blankets are provided for the rooms. There were insects in my room when I first arrived. No hot water in the rooms. There are other hotels nearby for the same price point that have much better facilities

2/10 Terrible

Omar

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They oversold the rooms and their answer was to find a hotel that was terrible, not what I paid for.
Stayed 1 night in Aug 2022