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Hotel Puertas De Cartagena

3.0 star property

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Photo gallery for Hotel Puertas De Cartagena

Interior entrance
Quadruple Room | Bathroom
Reception
Triple Room
Hallway

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Laundry room
  • Room service

Explore the area

View in a map
Centro Calle Sargento Mayor Calle 38 6-5, Cartagena, Bolivar, 130001
  • Place, Walls of Cartagena
    ‪3 min walk‬
  • Place, Clock Tower
    ‪5 min walk‬
  • Place, Cartagena de Indias Convention Center
    ‪8 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

Triple Room

Triple Room

  • 27 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

  • 27 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

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About this property

Hotel Puertas De Cartagena

This smoke-free hotel features laundry facilities, a 24-hour front desk, and free newspapers. Free cooked-to-order breakfast, free WiFi in public areas, and a free manager's reception are also provided. Additionally, tour/ticket assistance, a garden, and multilingual staff assistance are onsite.
Hotel Puertas De Cartagena offers 12 air-conditioned accommodations with minibars and safes. Cable television is provided.

Bathrooms include showers and hair dryers. This Cartagena hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

During your stay at Hotel Puertas De Cartagena, you're just a quick walk from Clock Tower. Enjoy features like free breakfast, free WiFi in public areas, and a free manager's reception.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Enjoy a bite to eat at the café
  • Amenities include free lobby newspapers, laundry facilities, and a multilingual staff
  • Within a 15-minute walk of Clock Tower and Cartagena de Indias Convention Center
  • Cruise terminal and shopping center shuttle service available for a fee
Free breakfast is served daily, and guests can also enjoy a free manager's reception. WiFi is free in public spaces. Multilingual staff, tour/ticket assistance, and a garden are also featured at Hotel Puertas De Cartagena.

This 3-star Cartagena hotel is smoke free.

Guests are served free cooked-to-order breakfast daily from 7 AM to 10 AM. The hotel hosts a free manager's reception on select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Area shuttle up to 1 km
  • Cruise terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)

Food and drink

  • Free cooked-to-order breakfast available daily 7 AM to 10 AM
  • Free manager's reception

Family friendly

  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)

More

  • 2 floors
  • Built in 2006
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 43-inch TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Puertas De Cartagena

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for COP 80000 per stay.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: COP 80000 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Puertas
Hotel Puertas De Cartagena
Puertas De Cartagena
Hotel Puertas Cartagena
Puertas Cartagena
Puertas De Cartagena Cartagena
Hotel Puertas De Cartagena Hotel
Hotel Puertas De Cartagena Cartagena
Hotel Puertas De Cartagena Hotel Cartagena

Hotel Puertas De Cartagena Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 30 out of 104 reviews
Rating 8 - Good. 51 out of 104 reviews
Rating 6 - Okay. 15 out of 104 reviews
Rating 4 - Poor. 6 out of 104 reviews
Rating 2 - Terrible. 2 out of 104 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Katherine s

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location right in the middle of town. Staff was very helpful and supportive
Stayed 5 nights in Oct 2019

4/10 Poor

Stephen, Uk

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Well located.. No hot water and lack of storage. Lady at reception demanded 20,000 COP for a broken cup. The taxi from the airport costs 15,000 COP. Given the lack of integrity of staff, I suggest you look elsewhere.
Stayed 4 nights in Jan 2020

8/10 Good

shelley

Liked: Staff & service, room comfort

Central Historic Cartagena

Overall this colonial in the centre of historic Cartagena does the job. The breakfast is great and there is 24hr reception. The hotel could do with a deep clean and better lighting in the rooms. Room size was typical for hotels from this era. For the price in the center it is a solid option.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Very celan, confortable bed, Great location, the breakfast was good
Stayed 4 nights in Aug 2019

8/10 Good

grecia

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here. We were moved to their second location but it worked out fine. The breakfast was delicious and everyone was accommodating and helpful.
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Room with no window, had to have the lights on during the day, small bathroom, no closet, old furtinure,
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Everything was fine. Nice staff good location..........
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
This property has a good location in the walled city, though the property itself is a bit disappointing. The rooms are really small and difficult to navigate the room if more than a couple of days. I traveled as a Solo and found difficult time with room, and can imagine two persons would be a relationship test. Staff are very nice and cleanliness is OK
Stayed 5 nights in Feb 2019

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quaint

Excellent customer service for late night check in.
Stayed 1 night in Jan 2019

8/10 Good

Dean, Panama

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great location inside the old city in a historic building. Very good breakfast. The desk staff always seemed to be in a bad mood and bothered by any inquiry. that was the only shortfall of an otherwise nice place to stay.
Stayed 4 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Convenient location a plus but more minuses

This very old structure converted to a hotel is located walking distance to many old city attractions. We had to pay for our entire stay before given our room so I guess the day lady at the desk didn't feel the need to be friendly after that (not even a goodbye when we left). Our small groundfloor room had a huge window (some may think as a plus but we kept curtain closed 24hr) overlooking the patio area where free breakfast is served. Breakfast choices are minimal but we enjoyed the daily fresh fruit & banana? bread. One night there was a long heavy downpour and raindrops came falling onto our pillows - we thought it was funny but some may not. We've stayed at the Ritz & other top brand hotels but we're also tent campers. If you're a camper you'll do fine if you're a Ritz kind of person stay away.
Stayed 5 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place down town

Very nice set up great. Close to everything ..................,,,,,,,,,,,,,
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 5 nights in May 2018

10/10 Excellent

Luz, EEUU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The shower is with mod
Stayed 7 nights in May 2018

10/10 Excellent

Pedro, Miami, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location to Walk the Old City

My wife and I had a great experience. The hotel offers a great breakfast with fresh cut fruit, traditional home-made arepas and delicious Colombian coffee. The hotel is located half a block from a supermarket if you want to keep get some quick snack or even for a cheap dinner, it is very convenient. Also, it is located walking distance from many historic places such as churches. museums, nice restaurants, plazas, pubs, etc. Everything of the old city is walking distance. The bed is very comfortable and the hotel is also very quiet so you can rest well.
Stayed 3 nights in Dec 2017

6/10 Okay

Verified traveller

Liked: Staff & service
The hotel was comfortable. They were very nice to let me check-in before the usual check-in time. The staff were friendly and accommodating. I just feel that it was a little too pricey for what I got.
Stayed 2 nights in Dec 2017

6/10 Okay

Warren G, San Francisco

Liked: Cleanliness
Disliked: Room comfort

Great location, basic clean rooms,

Simple, basic guesthouse in a great location in the walled city. Friendly staff speaks no English. Room was clean but uncomfortable. WiFi worked great. Shower not so good. Room very small - not even a chair to sit in. Staff was very helpful when I lost key to the safe. Hotel is OK for the price.

10/10 Excellent

Carol, Auckland, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Character hotel in old Cartagena

We had 4 days here and really enjoyed it. The only difficulty was the lack of English but, after all, this is a Spanish-speaking country. Sign language and Google go a long way!

2/10 Terrible

Michael, Texas

Disliked: Cleanliness, property conditions & facilities, room comfort

Messed up the reservation

We were supposed to stay at this hotel in Centro. However they messed up the reservation and did not have our 2 rooms available. So they pawned us off to a sister hotel. A sister hotel on the outskrits of Getsamani. A sister hotel with a room right on the street. A sister hotel with a 24 hour marching band. I felt like I was a character in the movie Hostel. We also lost 2 hours of our final day in CTG due to the fiasco.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a nice, clean customer friendly hotel located near shops, supermarket, restaurants and money exchange posibilities.

10/10 Excellent

Ricardo, Hayward,CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel in colonial Cartagena

The hotel itself was beautiful,I really got the old Cartagena feel.The food was delicious.The only thing I would complain about is that some of the staff was a bit rude except the boy who took our bags to our rooms he was excellent.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Excellent location! Staff was friendly and helpful!