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Neos Hotel Cartagena

3.0 star property

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Photo gallery for Neos Hotel Cartagena

Terrace/patio
Reception
Cuadruple Superior
Property entrance
Front of property

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Laundry room

Explore the area

View in a map
Manga carrera 30 #28-85, Cartagena
  • Place, Port of Cartagena
    ‪3 min walk‬
  • Place, Cartagena de Indias Cruise Terminal
    ‪6 min walk‬
  • Place, San Felipe de Barajas Castle
    ‪4 min drive‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪10 min drive‬

Room options

View all photos for Superior Triple

Superior Triple

Superior Triple

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Cuadruple Superior

Cuadruple Superior

Cuadruple Superior

  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed

View all photos for Cuadruple

Cuadruple

Cuadruple

  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed OR 1 Queen Bed and 2 Single Beds

View all photos for Familiar

Familiar

Familiar

  • Sleeps 5
  • 1 Double Bed, 1 Single Bed and 1 Single Bunk Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Room, 1 Double Bed (Room with Fan)

Economy Room, 1 Double Bed (Room with Fan)

Economy Room, 1 Double Bed (Room with Fan)

  • Sleeps 2
  • 1 Double Bed

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About this property

Neos Hotel Cartagena

Hotel with a rooftop terrace, steps from Port of Cartagena
Along with a restaurant, this hotel has a snack bar/deli and a rooftop terrace. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and spa services.
Neos Hotel Cartagena offers 23 accommodations with ceiling fans. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.
During your stay at Neos Hotel Cartagena, you're just a quick walk from Port of Cartagena. Free WiFi in public areas, a restaurant, and a coffee shop/cafe are available.
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Options for a bite to eat include a coffee shop and a restaurant
  • Cooked-to-order breakfast served daily for a fee
  • Amenities include laundry facilities, a rooftop deck, and coffee/tea in a common area
  • Steps from Port of Cartagena and a 5-minute drive from San Felipe de Barajas Castle
  • Pets welcome for a fee (restrictions apply)
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. Public spaces have free WiFi. A rooftop terrace, spa services, and tour/ticket assistance are also featured at Neos Hotel Cartagena.

Smoking is allowed in designated areas at this 3-star Cartagena hotel.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.
Neos Hotel Cartagena has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 3 metres
  • Street parking available
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: COP 20,000 to 25,000 for adults and COP 15,000 to 18,000 for children
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • 4 accessible parking spaces
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

More

  • Ceiling fan
  • Fan
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: COP 50000 per pet (varies based on length of stay), plus a one-time cleaning fee of COP 30000
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately COP 20000 to 25000 for adults, and COP 15000 to 18000 for children
  • Pet fee: COP 50000 per pet (varies based on length of stay) plus COP 30000 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

NEOS Hotel SAS
Neos Hotel Cartagena Hotel
Neos Hotel Cartagena Cartagena
Neos Hotel Cartagena Hotel Cartagena

Neos Hotel Cartagena Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 25 out of 43 reviews
Rating 8 - Good. 2 out of 43 reviews
Rating 6 - Okay. 8 out of 43 reviews
Rating 4 - Poor. 2 out of 43 reviews
Rating 2 - Terrible. 6 out of 43 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

richard

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was nothing like the description. My fiance and i decided to stay in boca grande. On the beach, it's for the same price
Stayed 2 nights in May 2025

4/10 Poor

federica

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The photo did not really look like in the picture.. the room was without windows and it was really really hot even with the fan
Stayed 4 nights in May 2025

10/10 Excellent

JANE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service
Stayed 8 nights in Mar 2025

10/10 Excellent

Hilde

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was working in the area so only needed to sleep there.
Stayed 3 nights in Mar 2025

10/10 Excellent

Frederich Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 8 nights in Jan 2025

10/10 Excellent

Edgardo Jr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel aunque está en remodelación de algunos dormitorios, lo encontré un lugar seguro y servicial.
Stayed 14 nights in Dec 2024

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Its expedias fault The rooms you showed are nothing like the property
Stayed 1 night in Dec 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was safe and staff and management treated me good. Overall i had a great vacation.
Stayed 27 nights in Oct 2024

10/10 Excellent

Ismael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is ok,well located from the historic city.
Stayed 1 night in Aug 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay once you decide to get rest.
Stayed 3 nights in Jun 2024

6/10 Okay

Javier

Business traveller
Liked: Staff & service
No hay agua caliente, dice que incluye desayuno, pero luego no es asi. Muy alejado de todo.
Stayed 4 nights in Apr 2024

8/10 Good

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Little bit from walled city but still worth it for price. Good hotel
Stayed 5 nights in Jan 2024

6/10 Okay

Mario

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023

2/10 Terrible

Joseph

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I give this hotel a poor rating because the customer service is very bad. I needed to switch my room because it was very hot in the room they placed me in. The ceiling fan in the room only circulated the hot air around the room.The staff told me if I wanted to switch rooms, I would have to pay for an additional room and there is nothing they can do about it. It’s very disappointing how they lack accommodating their guests., They could have told us that the room gets very hot at night before putting us in the room. I will not recommend people to stay here if visiting Manga or Cartagena. This is not the ideal hotel you should stay if your looking to be comfortable., Also, the cable on the tv did not work or there probably wasn’t any cable.

10/10 Excellent

Wendell

Liked: Cleanliness, staff & service
Unica coisa contra que depois foi descobrir era longe do locais gostei muito com uber e taxi fora isso muito bom
Stayed 1 night in Sep 2025

10/10 Excellent

Venessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Wendell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bom

Stayed 1 night in Sep 2025

8/10 Good

evelin

Liked: Cleanliness, staff & service, amenities
Personnel très accueillant et serviable, proche du centre
Stayed 3 nights in Aug 2025

6/10 Okay

mara

Travelled with family
Disliked: Staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

marlon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me gustó buen servicio , súper atentos
Stayed 4 nights in May 2025

10/10 Excellent

Victoriano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena atención, te proponen solución y apoyo a cualquier solicitud que les hagas.
Stayed 2 nights in Apr 2025

6/10 Okay

MAY

Stayed 2 nights in Mar 2025

6/10 Okay

GINNA M.

Stayed 1 night in Mar 2025

6/10 Okay

Cristian

Liked: Cleanliness, staff & service
N/A
Stayed 2 nights in Mar 2025

6/10 Okay

Carmela

Liked: Staff & service, amenities, property conditions & facilities
La limpieza no era la mejor, pero se puede estar. Lo que no me gustó fueron los ruidos, en la mañana ponen música sin pensar en el descanso de los clientes. Se oyen los pasos de las escaleras. El 31 de diciembre estuvieron de fiesta en la azotea hasta las 7 de la mañana, y uno va a un hotel para poder descansar, pienso que estaría bien que avisaran de esto a los huéspedes. El personal fue muy amable.
Stayed 3 nights in Dec 2024