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NH Collection Royal La Merced

3.0 star property

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Photo gallery for NH Collection Royal La Merced

Sun deck
Outdoor pool
Lobby sitting area
Lobby
Interior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Business services

Explore the area

View in a map
Calle Don Sancho No 36- 165, Cartagena, Bolivar
  • Place, Walls of Cartagena
    ‪1 min walk‬
  • Place, Clock Tower
    ‪6 min walk‬
  • Place, Cartagena de Indias Convention Center
    ‪9 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪15 min drive‬

Room options

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  • Pool
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
4.8 out of 5, Exceptional, 924 reviews
The price is €211
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About this property

NH Collection Royal La Merced

Along with an outdoor pool, this hotel has a restaurant and a conference center. Other amenities include concierge services, free newspapers, and a front-desk safe.
NH Collection Royal La Merced offers 9 accommodations with minibars and espresso makers. LCD televisions come with satellite channels.

Bathrooms include showers and complimentary toiletries. This Cartagena hotel provides complimentary wireless Internet access. A nightly turndown service is provided.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at NH Collection Royal La Merced, you're just a quick walk from Clock Tower. You'll find features like an outdoor pool, a restaurant, and a conference center.
  • Free WiFi
  • Enjoy international cuisine while dining at Dona Carmen
  • Take a swim in the outdoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and a conference center
  • Within a 15-minute walk of Clock Tower and Cartagena de Indias Convention Center
  • Airport shuttle service available for a fee
There's a restaurant on site. An airport shuttle (available 24 hours) is available for a fee. The boutique NH Collection Royal La Merced also features an outdoor pool, concierge services, and complimentary newspapers in the lobby.
For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11:30 AM.
Dona Carmen - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • A restaurant

Restaurants on site

  • Dona Carmen

Things to do

  • Outdoor pool

Family friendly

  • In-room cot
  • Outdoor pool

Conveniences

  • Free newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Turndown service

Business services

  • Conference centre

More

  • 1 building

Room amenities

Bedroom

  • Free cot

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • Espresso maker
  • Minibar

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 50000 per vehicle (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
NH Collection Royal La Merced offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Merced Royal
Merced Royal Cartagena
Merced Royal Hotel
Merced Royal Hotel Cartagena
NH Collection Cartagena Merced Royal Hotel
Collection Merced Royal Hotel
NH Collection Cartagena Merced Royal
Collection Merced Royal
La Merced Royal
NH Collection Royal Merced Hotel Cartagena
NH Collection Royal Merced Hotel
NH Collection Royal Merced Cartagena
NH Collection Royal Merced
NH Collection Cartagena La Merced Royal
NH Collection Royal La Merced Hotel
NH Collection Royal La Merced Cartagena
NH Collection Royal La Merced Hotel Cartagena

NH Collection Royal La Merced Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 30 out of 57 reviews
Rating 8 - Good. 21 out of 57 reviews
Rating 6 - Okay. 4 out of 57 reviews
Rating 4 - Poor. 0 out of 57 reviews
Rating 2 - Terrible. 2 out of 57 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location, perfect stay

Right in centro of the walled city. Staff was incredibly nice and helpful. We were on our honeymoon, so the staff decorated our new one night with roses shaped in a heart. Would highly recommend
Stayed 6 nights in Aug 2017

8/10 Good

Rafael

Liked: Cleanliness, staff & service, room comfort
Excellent location. Charming little hotel with great service. Our room was not the best in it, on the small side and condition could be better, but deficiencies made up with common areas, including the top floor terrace and the swimming pool in the lobby.
Stayed 3 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Staff & service, room comfort

Amazona staff, great location.

I went for a wedding and Leonel and Karen went out of their way to help us in every possible way. I needed a hair dresser and make up artist and Leonel made it happen with no hesitation at all. I also needed 4 gigantic balloons to be blown with helium and between Karen and Leonel they made it happen. Lovely small hotel in an excellent location. It's all about the sercive and everyone was so nice and readily available to help. Fernando at the "restaurant" also was friendly and spoiled us with a delicious breakfast.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Nice. But looks more better in pictures that in reality. Theyou say it has pool and what they have is not a pool. Location is great. Thare are so many things near

10/10 Excellent

jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Was was perfect for our needs

Located in the old town, close to museums, transportation at our doorstep Did a tour of city with a guide, which was great

10/10 Excellent

karime Omar !

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing !!!!

Just returned from our 7 day Cartagena trip! We booked 4 rooms from the boutique hotel! Staff was amazing !!!breakfast amazing!! Everything was fabulous! The staff seriously went out of their way to make sure we were always taken care of! By the end of our trip, we felt like we were saying bye to our family .. Very emotional leaving this place! Would defiantly return! Amazing experience ! while in Cartagena check out. Havana club!!!!! Also visit the arepa guy outside the hotel! Best cheese arepas!

2/10 Terrible

David, montreal

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Hotel falling into disrepair - doors don't lock

when I booked this hotel, I was excited, because the photos and reviews said such positive things. Having now stayed there, I feel that this property is being left to fall into ruin and disuse. The staff was really nice and tried hard to fix the problems, but it was obvious that this was beyond their power. The room we stayed in could not be locked! the battery for the automatic card lock had died, and no one could fix it. So, we spent one night in a room that could only be locked from the inside with the chain lock. There were no more free rooms that night to move us. The second day, we were upgraded to a very nice suite, BUT the room safe could not be locked, and the shower head was broken, and held in place with nails and screws. Plus, the water was cold. The hotel pool had a broken underwater light with loose wires hanging in the water. The jacuzzi upstairs was filled with green coloured smelly water. When we checked out, the front staff could not get the credit card machine to work and we spent 40 minutes waiting for them to get it to work. We almost missed our plane. The staff tried hard to make things work, but it was obvious that they were told to just try their best. I felt sorry for them, but I was very angry. the breakfast food was very good I have to say - super tasty. But, overall I have to say that you should not stay in this hotel - you can get better value at other places.

8/10 Good

Blanca, Shelton, CT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel!

We had a short stay but it was pleasant and very comfortable. There was a problem with the Direct TV in our room, so no channels available but we didn't care becuase we were out most of the time visiting the beautiful walled city. Highly recommended!

8/10 Good

Miss Njeri, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great vibes = great times

The room was lovely and air conditioned. We were only really there for sleeping. Excellent selection of TV channels in Spanish, English, Portuguese and a few other languages for background noise. The staff was wonderful and helpful (food recommendations, walking directions, taxis, etc). I speak Spanish so I can't comment on level of English spoken at the hotel. We were right across the street from the wall and the walk to anywhere we wanted to go was easy and seemed short. We walked to and from Gestamaní one night which looked far on a map but wasn't. Even with the constant flow of "greetings" on the streets from men, we (2 women) felt safe all the time.

10/10 Excellent

Mark S.

Liked: Cleanliness, staff & service, room comfort

Special boutique hotel

La Merced Royale is a lovely, boutique hotel in the heart of Cartagena's historical district. The location could not be better as it was central but around a quiet courtyard with views of the bay. The rooms range in size from fairly cozy (with a king-size bed) to quite large (with a king-size bed and comfortable sofa bed). They are nicely appointed but not luxurious. The court-yard pool is small but fresh and attractive. The roof-top jacuzzi has views of the city wall and the bay. The delicious and varied breakfast is served in an elegant old hall by an attentive and gracious wait staff (who double as porters and pool attendants). Everyone speaks some English. One concern: websites say rooms have two beds, but only a couple do. This mattered to us as we were 6 guys (not couples) in three rooms, so we were less than thrilled to share beds. The hotel worked it out after a day, but when it says two beds per room, the second bed is more suitable for kids.

10/10 Excellent

Tessa, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charming hotel inside the walled city of Cartagena

We couldn't ask for anything more. This charming hotel located inside the walled city of Cartagena, Colombia. The hotel staff were extremely helpful and pleasant to the entire family. We would definitely stay there again.

10/10 Excellent

Roy, Israel

Liked: Cleanliness, staff & service, property conditions & facilities

Great location

Great The AC a little problematic

10/10 Excellent

diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome hotel good location a little expensive

Great service. Would stay again. No elevator. Nice view. Nice terrace. Ocean view. Awesome breakfast. XxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxXxxxxxxxxxxxxxxxxxxxxccxxxxXxxxxxxxccccccc

8/10 Good

Nadia Koepp, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

This hotel is very cozy and has the perfect location in the old city of Cartagena

8/10 Good

Julie Speaks Spanish

Liked: Cleanliness, staff & service, room comfort

Personalized and Pleasant Service

I enjoyed my 3 nights at the Merced Royal. The bed was very comfortable and the staff were super helpful, always with a smile.

8/10 Good

Ad the world traveler

Liked: Cleanliness, staff & service, room comfort

Awesome Stay

I would recommend this hotel to anyone looking to stay in Cartagena.

8/10 Good

Ad the world traveler

Liked: Staff & service

One week stay

The hotel is located in a good area in the center of the walled city. We had our room upgraded to the fourth floor where the room was alot nicer and had great views of the ocean with a private sun deck (recommend that room). For breakfast the food was made to order from their menu and was very good! The bread was baked fresh, the jam was made in house fresh and even orange juice was freshly squeezed. They have two bikes you can use for free, so if your looking to bike around the city dont rent them from the place next door. All in all would stay again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quick business trip.

Clean and efficient hotel close to many old city sites. Good food and overall service was adequate.

10/10 Excellent

Diana, Cali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect hotel to enjoy the historic city.

Friendly and helpful staff. Delicious Breakfast. Confortable room. Excellent location.

8/10 Good

richard, san francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff. It was close to everything. However a bit expensive, and not really a 4 star hotel.

10/10 Excellent

Mark, Boulder, CO, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel with a friendly and helpful staff

La Merced is a great boutique hotel. As good or better then you would normally find in New York or San Francisco. The staff was very attentive, especially Natalia at the front desk. They will arrange transportation, reservations, and whatever you need. Highly recommended if you would like to stay in the old city in Cartagena.

10/10 Excellent

frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel staff were sweet and attentive, the hotel was well situated, the rooms were comfortable, they served a very good breakfast--we would stay there again

10/10 Excellent

Andreina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

JUSTO LO QUE NECESITABA

Excelente atención, muy tranquilo y buena ubicación
Stayed 2 nights in May 2018

10/10 Excellent

Heidi Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Felicidad y alegría en nuestra estancia!

Stayed 5 nights in Feb 2018

8/10 Good

Maria Adelia

Liked: Cleanliness, room comfort

Local excelente pirém o serviço deve melhirar

O ar condicionado estava quebrado e tive que trocar de apt
Stayed 4 nights in Feb 2018