Palacio del Agua by Faranda Boutique

4.0 star property
VIP Access

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Photo gallery for Palacio del Agua by Faranda Boutique

Outdoor pool
Premium Room, 2 Queen Beds | Bathroom
Junior Room, 1 King Bed
Handrails in hallways
Terrace/patio

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
393 Cl. de San Juan de Dios, Cartagena, Bolívar, 130001
  • Place, Walls of Cartagena
    ‪2 min walk‬
  • Place, Clock Tower
    ‪3 min walk‬
  • Place, Cartagena de Indias Convention Center
    ‪3 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪16 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Double Room, 1 King Bed

  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Room, 2 Queen Beds

10.0 out of 10
Exceptional
(1 review)
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

Junior Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Suite, 1 King Bed

  • 72 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Premium Room, 2 Queen Beds

9.4 out of 10
Exceptional
(6 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

Premium Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Similar properties

About this property

Palacio del Agua by Faranda Boutique

This smoke-free hotel features an outdoor pool, concierge services, and a 24-hour front desk. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a porter/bellhop and multilingual staff assistance. Change of towels is available on request.
Palacio del Agua by Faranda Boutique offers 18 accommodations with minibars and safes. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Additionally, rooms include hair dryers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.
During your stay at Palacio del Agua by Faranda Boutique, you're just a quick walk from Clock Tower. You'll find features like free breakfast and free WiFi in public areas, plus an outdoor pool.
  • Free buffet breakfast served daily
  • Free WiFi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Take a swim in the outdoor pool
  • Services include a concierge and a porter
  • Just a 5-minute walk from Clock Tower and 8 minutes by foot from Cartagena de Indias Convention Center
  • Airport drop-off shuttle service available for a fee
Free breakfast is served daily. WiFi is free in public spaces. A shuttle from the hotel to the airport (available on request) is available for a fee. An outdoor pool, multilingual staff, and concierge services are also featured at Palacio del Agua by Faranda Boutique.

This 4-star Cartagena hotel is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Airport drop-off shuttle (surcharge) from 6:00 AM to 10:00 PM at scheduled times and on request

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Minibar

More

  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 150000 per vehicle (maximum occupancy 4)
  • Airport shuttle fee per child: COP 150000 (from 17 to 18 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Palacio del Agua by Faranda Boutique offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Property Registration Number 263349
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.

Palacio del Agua by Faranda Boutique Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 64 out of 70 reviews
Rating 8 - Good. 5 out of 70 reviews
Rating 6 - Okay. 1 out of 70 reviews
Rating 4 - Poor. 0 out of 70 reviews
Rating 2 - Terrible. 0 out of 70 reviews

9.8/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Catrina Hai My

Liked: Staff & service, amenities
Incredibly good location, amazing breakfast and super friendly staff.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Quiet but close to everything. Staff fantastic. Will definitely stay again!
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Karen

Liked: Cleanliness, property conditions & facilities
Amazing staff! I really enjoyed my stay there. Location was so convenient.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Leela

Liked: Cleanliness, staff & service, amenities
Super kind staff. The breakfast was great, property was beautiful and rooms were very clean. The mattresses were amazing! Best sleep of our entire trip. Great location too.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, amenities
Everything about this hotel was incredible! We stayed for four nights and enjoyed every second of it. The pool is a little small but it was perfect in our opinion. The staff was insanely kind and very responsive to any questions or requests. Would definitely recommend and can’t wait to go back!
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Rickey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and it offered a great view. Having multiple pools is always a bonus and you're staying in the heart of Walled City.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Autumn

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful architecture, the beds are perfect and the service is impeccable. Absolute best staff and one of the loveliest hotels I’ve ever stayed at. I travel for a living and it’s rare to find these precious gems that show that hotelaria is alive and well.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Radu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel for one week in February 2026 and were very pleased with our experience. The staff were very polite (we would like to mention Any, Brian, and Omar) and provided excellent service. We especially noticed the cleanliness of the hotel; the room and bathroom are very large. The breakfast was very good and varied. It is also worth noting the rooftop terrace, which offers a magnificent view of the city and the ocean. We would gladly return to this hotel anytime and highly recommend it.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Frank C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, excellent services everyone from the staff reception to the kitchen and the cleaning team everyone is so friendly and service is great! The hotel is gorgeous great taste and the atmosphere is there for a great time super convenient location we look forward to be back soon! Thank you!
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Diona

Liked: Cleanliness, staff & service, property conditions & facilities
This day was wonderful. Hotel is new, beds were comfortable and staff did an excellent job cleaning daily. Breakfast was not substantial and pool was shallow for small children only. Otherwise, an excellent stay!!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

veronica

Liked: Cleanliness, staff & service, amenities
This was the most beautiful hotel in town! We were the first ones to stay here. The service was excellent and the room was incredible. Super clean, spacious and close to everything in old town Cartagena. We walked everywhere. The staff was amazing! We will definitely come back and stay here again!
Stayed 1 night in Dec 2025
Verified

8/10 Good

Virginia

Liked: Cleanliness, staff & service
Excellent except no elevator
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

pamela

Liked: Cleanliness, amenities, property conditions & facilities
The front desk staff and the breakfast attendant were absolutely amazing — very courteous and professional. Communication was excellent; they responded quickly to every request. Breakfast was outstanding, with great quality and a wide variety of options. The pools were beautiful, and you absolutely must watch the sunset from the rooftop pool — it’s breathtaking! Everything was clean, well organized, and even the public restrooms were spotless. Our room was huge, featuring two balconies, a bathtub, and a rain shower. The bed was super comfortable, and the amenities were fantastic. Honestly, everything was just perfect! Just keep in mind there are no elevators, but the staff gladly assists with luggage. Thank you for such a wonderful stay!
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Yuri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at Hotel Palacio del Agua by Faranda Hotels. From check-in to check-out, everything exceeded my expectations. The hotel has a beautiful atmosphere that blends modern elegance with Cartagena’s historic charm. The room was spacious, very clean, and extremely comfortable. The bed was great, and the design details made the stay feel special and relaxing. One of the highlights was the view—absolutely beautiful and very peaceful, perfect for enjoying the mornings and sunsets while taking in the charm of Cartagena. What truly stood out was the staff—friendly, attentive, and always willing to help with recommendations or any requests. They made us feel genuinely welcome throughout our stay. The location is another big plus: close to main attractions, restaurants, and points of interest, yet quiet enough to rest and unwind after a full day exploring the city. Overall, this hotel offers comfort, great service, stunning views, and a lovely ambiance. I would definitely stay here again and highly recommend it to anyone visiting Cartagena.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Myriem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This beautiful and freshly opened hotel is perfectly located in the historic center of Cartagena, with everything within easy walking distance. The building and rooms are gorgeous, full of charm and character, and the atmosphere is both relaxing and elegant. Breakfast was lovely, with a great selection to start the day in the best way. A very special mention goes to Dylan, who truly made our stay unforgettable. His kindness, professionalism, and attention to detail went above and beyond This beautiful hotel is perfectly located in the historic center of Cartagena, with everything within easy walking distance. The building and rooms are gorgeous, full of charm and character, and the atmosphere is both relaxing and elegant. Breakfast was lovely, with a great selection to start the day in the best way. A very special mention goes to Dylan, who truly made our stay unforgettable. His kindness, professionalism, and attention to detail went above and beyond he made us feel genuinely welcome and cared for throughout our stay. We couldn’t have asked for a better experience and would absolutely stay here again. Highly recommended! he made us feel genuinely welcome and cared for throughout our stay.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es genial, cuanta con una adaptación de un viejo edificio con lo moderno y excepcional para una experiencia inolvidable el rooftop es bellísimo. Por otro lado las camas son muy incómodas para el descanso.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Tarciano

Liked: Cleanliness, staff & service, property conditions & facilities
Piscina ótima. Tudo perfeito
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maravilhoso
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel boutique es precioso, acogedor y súper bien ubicado!! Nos atendieron de maravilla, todos fueron super amables y dispuestos ayudarnos en todo!! Los atardeceres en el roof top son espectaculares 😍😍
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities
Hotel novo, em implantação, mas muito confortável e com uma equipe muito prestativa e atenciosa. Ideal a localização, terraço com uma vista linda e café da manhã excelente. Foi uma experiência muito boa.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Exelentes Habitaciones, todo esta impecable!!!
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Sandra Marcela

Stayed 3 nights in Mar 2026
Verified

6/10 Okay

James

Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Juan

Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2026