Palacio del Agua by Faranda Boutique

4.0 star property

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Photo gallery for Palacio del Agua by Faranda Boutique

Outdoor pool
Handrails in hallways
Rooftop terrace
Junior Room, 1 King Bed
Free daily buffet breakfast

Reviews

10 out of 10
Exceptional

Popular amenities

  • Pool
  • Free Wi-Fi
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
393 Cl. de San Juan de Dios, Cartagena, Bolívar, 130001
  • Place, Walls of Cartagena
    ‪2 min walk‬
  • Place, Clock Tower
    ‪3 min walk‬
  • Place, Cartagena de Indias Convention Center
    ‪3 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪12 min drive‬

Room options

Double Room, 1 King Bed

  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds

10.0 out of 10
Exceptional
(1 review)
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Junior Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed

  • 72 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Premium Room, 2 Queen Beds

9.2 out of 10
Wonderful
(5 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Premium Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Similar properties

About this property

Palacio del Agua by Faranda Boutique

This smoke-free hotel features an outdoor pool, concierge services, and a 24-hour front desk. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a porter/bellhop and multilingual staff assistance. Change of towels is available on request.
Palacio del Agua by Faranda Boutique offers 18 accommodations with minibars and safes. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Additionally, rooms include hair dryers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.
During your stay at Palacio del Agua by Faranda Boutique, you're just a quick walk from Clock Tower. You'll find features like free breakfast and free WiFi in public areas, plus an outdoor pool.
  • Free buffet breakfast served daily
  • Free WiFi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Take a swim in the outdoor pool
  • Services include a concierge and a porter
  • Just a 5-minute walk from Clock Tower and 8 minutes by foot from Cartagena de Indias Convention Center
  • Airport drop-off shuttle service available for a fee
Free breakfast is served daily. WiFi is free in public spaces. A shuttle from the hotel to the airport (available on request) is available for a fee. An outdoor pool, multilingual staff, and concierge services are also featured at Palacio del Agua by Faranda Boutique.

This 4-star Cartagena hotel is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Airport drop-off shuttle (surcharge) from 6:00 AM to 10:00 PM at scheduled times and on request

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Minibar

More

  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 150000 per vehicle (maximum occupancy 4)
  • Airport shuttle fee per child: COP 150000 (from 17 to 18 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Palacio del Agua by Faranda Boutique offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Property Registration Number 263349
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.

Palacio del Agua by Faranda Boutique Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 39 out of 42 reviews
Rating 8 - Good. 2 out of 42 reviews
Rating 6 - Okay. 1 out of 42 reviews
Rating 4 - Poor. 0 out of 42 reviews
Rating 2 - Terrible. 0 out of 42 reviews

9.8/10

Cleanliness

10/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

Reviews

10/10 Excellent

ALEXANDER

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The new modern rooms are great, the pools are clean, and the staff is very friendly and helpful.
Stayed 7 nights in Mar 2026

10/10 Excellent

Theresa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this boutique hotel. The staff were amazing and the breakfast was fantastic. The location couldn’t be better!
Stayed 4 nights in Mar 2026

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Palacio del Agua in Cartagena was superior in every way. From the moment we arrived, the experience felt personal, warm, and truly boutique. The hotel itself is beautiful — elegant design, intimate atmosphere, and perfectly located for enjoying Cartagena. The service was exceptional, and Bryan in particular made the stay unforgettable. Every need was met before we even had to ask. Attentive, professional, and genuinely caring — exactly what you hope for in a boutique hotel experience. We were in Cartagena for a destination wedding, and Palacio del Agua made the entire trip even more special. The staff went above and beyond to ensure everything was seamless and enjoyable. If you’re looking for a beautiful boutique hotel with outstanding service in Cartagena, this is it. We would absolutely stay here again.
Stayed 4 nights in Mar 2026

10/10 Excellent

Loida

Travelled with family and small children
It was excellent. Very clean and the staff was very friendly
Stayed 5 nights in Mar 2026

10/10 Excellent

Alex

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was spotless clean! The staff were amazing and understanding and willing to do anything for our stay to be wonderful. The location is beautiful and close to all the great things in Cartagena!
Stayed 4 nights in Mar 2026

10/10 Excellent

Sandra Marcela

Stayed 3 nights in Mar 2026

6/10 Okay

James

Stayed 3 nights in Mar 2026

10/10 Excellent

Radu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel for one week in February 2026 and were very pleased with our experience. The staff were very polite (we would like to mention Any, Brian, and Omar) and provided excellent service. We especially noticed the cleanliness of the hotel; the room and bathroom are very large. The breakfast was very good and varied. It is also worth noting the rooftop terrace, which offers a magnificent view of the city and the ocean. We would gladly return to this hotel anytime and highly recommend it.
Stayed 7 nights in Feb 2026

10/10 Excellent

Lorena

Travelled with group
Liked: Cleanliness, staff & service, amenities
Everything about this hotel was incredible! We stayed for four nights and enjoyed every second of it. The pool is a little small but it was perfect in our opinion. The staff was insanely kind and very responsive to any questions or requests. Would definitely recommend and can’t wait to go back!
Stayed 4 nights in Feb 2026

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel boutique es precioso, acogedor y súper bien ubicado!! Nos atendieron de maravilla, todos fueron super amables y dispuestos ayudarnos en todo!! Los atardeceres en el roof top son espectaculares 😍😍
Stayed 1 night in Mar 2026

10/10 Excellent

Juan

Stayed 2 nights in Mar 2026

10/10 Excellent

jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Quiet but close to everything. Staff fantastic. Will definitely stay again!
Stayed 3 nights in Mar 2026

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2026

10/10 Excellent

Luis Andres

Stayed 3 nights in Jan 2026

10/10 Excellent

Leela

Travelled with group
Liked: Cleanliness, staff & service, amenities
Super kind staff. The breakfast was great, property was beautiful and rooms were very clean. The mattresses were amazing! Best sleep of our entire trip. Great location too.
Stayed 3 nights in Feb 2026

10/10 Excellent

Randall

Stayed 3 nights in Feb 2026

8/10 Good

Virginia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Excellent except no elevator
Stayed 1 night in Feb 2026

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, property conditions & facilities
Amazing staff! I really enjoyed my stay there. Location was so convenient.
Stayed 5 nights in Jan 2026

10/10 Excellent

William

Stayed 2 nights in Jan 2026

8/10 Good

Ole Martin

Stayed 3 nights in Jan 2026

10/10 Excellent

GUSTAVO, houston

Stayed 3 nights in Jan 2026

10/10 Excellent

Myriem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This beautiful and freshly opened hotel is perfectly located in the historic center of Cartagena, with everything within easy walking distance. The building and rooms are gorgeous, full of charm and character, and the atmosphere is both relaxing and elegant. Breakfast was lovely, with a great selection to start the day in the best way. A very special mention goes to Dylan, who truly made our stay unforgettable. His kindness, professionalism, and attention to detail went above and beyond This beautiful hotel is perfectly located in the historic center of Cartagena, with everything within easy walking distance. The building and rooms are gorgeous, full of charm and character, and the atmosphere is both relaxing and elegant. Breakfast was lovely, with a great selection to start the day in the best way. A very special mention goes to Dylan, who truly made our stay unforgettable. His kindness, professionalism, and attention to detail went above and beyond he made us feel genuinely welcome and cared for throughout our stay. We couldn’t have asked for a better experience and would absolutely stay here again. Highly recommended! he made us feel genuinely welcome and cared for throughout our stay.
Stayed 2 nights in Jan 2026

10/10 Excellent

Rickey, Conyers

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and it offered a great view. Having multiple pools is always a bonus and you're staying in the heart of Walled City.
Stayed 2 nights in Jan 2026

10/10 Excellent

Autumn

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful architecture, the beds are perfect and the service is impeccable. Absolute best staff and one of the loveliest hotels I’ve ever stayed at. I travel for a living and it’s rare to find these precious gems that show that hotelaria is alive and well.
Stayed 1 night in Jan 2026

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Exelentes Habitaciones, todo esta impecable!!!
Stayed 4 nights in Jan 2026