Sonesta Hotel Cartagena

4.0 star property

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Photo gallery for Sonesta Hotel Cartagena

3 outdoor pools, open 9 AM to 8 PM, pool umbrellas, pool loungers
Standard Twin Room, 2 Double Beds | Room amenity
Exterior
Free daily buffet breakfast
Standard Twin Room, 2 Double Beds

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Parking included
  • Gym
  • Housekeeping

Explore the area

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Carrera 9 No 35 104, Anillo Vial - Zona Norte, Cartagena, Bolivar, 130002
  • Place, La Boquilla Beach
    ‪3 min walk‬
  • Place, Las Americas International Convention Center
    ‪17 min walk‬
  • Place, Clock Tower
    ‪13 min drive‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪5 min drive‬

Room options

Standard Double Room, 1 King Bed

8.4 out of 10
Very good
(38 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Standard Twin Room, 2 Double Beds

8.4 out of 10
Very good
(20 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Twin Room Superior

  • 35 sq m
  • Sleeps 4

Superior Double Room, 1 King Bed

8.4 out of 10
Very good
(6 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Superior Twin Room, 2 Double Beds

8.0 out of 10
Very good
(7 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 Queen Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 Queen Bed

Room Standard

8.0 out of 10
Very good
(2 reviews)
  • 40 sq m
  • Sleeps 2

Room Standard

10.0 out of 10
Exceptional
(2 reviews)
  • 40 sq m
  • Sleeps 4

Similar properties

About this property

Sonesta Hotel Cartagena

Beach hotel with 2 restaurants and 3 outdoor pools
Guests of this beach hotel will appreciate convenient onsite amenities such as a 24-hour fitness center and a children's pool. Change of towels is available on request.
Sonesta Hotel Cartagena offers 152 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Cartagena hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court and a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Sonesta Hotel Cartagena. During your stay, you're just a quick walk from La Boquilla Beach. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free buffet breakfast served daily
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free self parking
  • The 2 restaurants, 2 poolside bars, and 2 bars/lounges offer choices for drinking and dining
  • Take a swim in the 3 outdoor pools
  • Services include a lifeguard on site, dry cleaning/laundry, and a concierge
  • Onsite recreation includes an outdoor tennis court and a 24-hour gym
  • 13 minutes by car from Clock Tower and 13 minutes from Cartagena de Indias Convention Center
  • Airport shuttle service available for a fee
Sonesta Hotel Cartagena offers its guests 3 outdoor swimming pools, an outdoor tennis court, a 24-hour fitness center, and a children's pool. There are 2 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 2 bars/lounges. Free breakfast is served daily. WiFi is free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 2293 square feet (213 square meters) and includes a conference center. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Sonesta Hotel Cartagena. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. A complete renovation of Sonesta Hotel Cartagena was completed in June 2022.

This 4-star Cartagena hotel is smoke free.

Guests are served free buffet breakfast daily from 6:00 AM to 10:00 AM.
Restaurante Palenke - This restaurant serves breakfast, lunch, and dinner.
Restaurante Enso - Onsite restaurant. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Onsite parking available only on request
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • 2 bars/lounges
  • 2 poolside bars
  • 2 restaurants
  • Snack bar/deli

Restaurants on site

  • Restaurante Enso
  • Restaurante Palenke

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Children's pool
  • Outdoor tennis court

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (2,293 square foot of space)
  • Meeting rooms

Outdoors

  • Direct access to the beach
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • 2 buildings
  • Banquet hall
  • Lifeguards
  • Renovated entire property - June 2022
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out fee: COP 450000

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
The lobby outdoor pool at this property will be undergoing maintenance every Tuesday or Wednesday following a holiday weekend; the beach access at this property will be undergoing maintenance every Monday or Tuesday following a holiday weekend; and the Spa and wet zones are closed every Monday or Tuesday following a holiday weekend.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are available for COP 90000.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 40 per room (roundtrip)
  • Late check-out fee: COP 450000
  • Rollaway bed fee: COP 90000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This property's beach access, spa, and wet zones will be closed for maintenance every Monday or Tuesday after a holiday weekend. The outdoor pool will be closed for maintenance every Tuesday or Wednesday after a holiday weekend.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 9 AM to 8 PM.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children might not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Sonesta Cartagena
Sonesta Hotel Cartagena
Sonesta Hotel Cartagena Hotel
Sonesta Hotel Cartagena Cartagena
Sonesta Hotel Cartagena Hotel Cartagena

Reviews

Sonesta Hotel Cartagena Reviews

8.0

Very good

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 422 out of 1001 reviews
Rating 8 - Good. 275 out of 1001 reviews
Rating 6 - Okay. 162 out of 1001 reviews
Rating 4 - Poor. 67 out of 1001 reviews
Rating 2 - Terrible. 75 out of 1001 reviews

Reviews

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Manon

Travelled with family
Liked: Amenities
Ambiance was great!
Stayed 8 nights in Jul 2025

10/10 Excellent

Lillybeth M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved our stay there. Food is outstanding and the staff is really nice. Rooms very clean
Stayed 7 nights in Apr 2025

8/10 Good

GLORIA, fremont

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at check inn was very friendly and we got our room very quickly.
Stayed 3 nights in Jul 2025

10/10 Excellent

Karla

Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitivamente lo recomiendo
Stayed 2 nights in Jul 2025

10/10 Excellent

Edgardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2025

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and clean Hotel
Stayed 4 nights in Jul 2025

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

David

Liked: Cleanliness, room comfort

Improve service

Worst check in process ever
Stayed 1 night in Jul 2025

10/10 Excellent

Harold

Stayed 2 nights in Jul 2025

10/10 Excellent

Irene

Stayed 3 nights in Jul 2025

10/10 Excellent

Luis A

Travelled with family, Travelled with group
Beautiful hotel fill with very lovely and kind people to make your experience the best.
Stayed 4 nights in Jun 2025

8/10 Good

John

Travelled with partner
Liked: Staff & service, amenities
We chose this hotel to stay during a layover. Its proximity to the airport is a major bonus, but if you’re making Cartagena your destination, this area of town is really not the place to stay. There are much trendier and historic neighborhoods and there are other beaches that are prettier but overall for what it was the hotel had great staff, clean rooms and nice pools.
Stayed 1 night in Jul 2025

8/10 Good

Bart

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Regine

Stayed 3 nights in Jun 2025

6/10 Okay

Vish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Basic amenities like hair dryer wasnt in the room, ac remote not working and the room phone wasnt working
Stayed 1 night in Jul 2025

10/10 Excellent

LINA MARIA

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Simone

Stayed 3 nights in Jun 2025

8/10 Good

ALVARO

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Room was OK but Air Conditioning can not be setting correctly. On the other hand, In the Gym the running belt was not working.
Stayed 4 nights in Jun 2025

10/10 Excellent

RICARDO

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was great overall. Proximity to airport was a positive with the ONE exception that on one of the mornings we had a plane so close, it felt as if right over our heads at 6:30am. BUT - all in all, the food for breakfast was great, staff was amazing and pools were nice and clean, so would definitely recommend anyone to stay here.
Stayed 1 night in May 2025

2/10 Terrible

Martha

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is old and very bad maintenance, does not have any room sea views. Rooms old and bad maintenance the bathroom with the shower and faucet in bad shape. Very expensive the price in comparison with the quality of the hotel.
Stayed 3 nights in May 2025

6/10 Okay

Robyn

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness
I recently stayed at Sonesta with my husband and family. When we first arrived. Check in was ok. The hotel appears to be well maintained and clean. However, the free breakfast was a big let down. Not much selection and not very good. I get that it’s free, but if you spend your money to include free breakfast. I would hope to enjoy it. However, the menu that you have to pay for lunch and dinner was better. Now the other big problem was my room 624 was covered in these little ants. I mean everywhere. Bathroom completely over ran by them as well as the room. Like guaranteed to have a few sleeping with you or on your during your stay. Pools were nice and clean. Would I stay again? Probably not.
Stayed 5 nights in May 2025

8/10 Good

Rashid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast should be hot, not cold
Stayed 1 night in May 2025

10/10 Excellent

julio

Stayed 1 night in May 2025