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Upper House

2.5 star property

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Photo gallery for Upper House

Premium House | Dining room
Exterior
Deluxe Room
45-inch flat-screen TV with cable channels
Staircase

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping

Explore the area

View in a map
7-76 Cl. 37, Cartagena, Bolívar, 130001
  • Place, Walls of Cartagena
    ‪3 min walk‬
  • Place, Clock Tower
    ‪5 min walk‬
  • Place, Cartagena de Indias Convention Center
    ‪8 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room, Balcony, Courtyard View

Premium bedding, in-room safe, free WiFi, bed sheets

Junior Room, Balcony, Courtyard View

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Balcony, Courtyard View

Premium Room, Balcony, Courtyard View

Premium Room, Balcony, Courtyard View

  • Sleeps 2
  • 1 King Bed

View all photos for Premium House

Premium House

Premium House

  • 700 sq m
  • 9 bedrooms
  • Sleeps 18
  • 9 King Beds

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About this property

Upper House

Hotel with 2 outdoor pools, 5-minute walk to Clock Tower
2 outdoor pools, a rooftop terrace, and concierge services are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include a garden. Change of towels is available on request.
Upper House offers 9 accommodations with safes and bathrobes. Beds feature premium bedding. 45-inch flat-screen televisions come with cable channels.

Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site.
During your stay at Upper House, you're just a quick walk from Clock Tower. Free breakfast, free WiFi in public areas, and 2 outdoor pools are available.
  • Free continental breakfast served daily
  • Free WiFi (speed: 50+ Mbps)
  • Take a swim in the 2 outdoor pools
  • Services include a concierge
  • Within a 15-minute walk of Clock Tower and Cartagena de Indias Convention Center
Upper House offers its guests 2 outdoor swimming pools. WiFi is free in public spaces. Free breakfast is served daily. Upper House also features a rooftop terrace, a garden, and concierge services.

This Cartagena hotel is smoke free.

Guests are served free continental breakfast daily from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • 2 outdoor pools

Family friendly

  • 2 outdoor pools

Conveniences

  • Limited-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Garden
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 45-inch flat-screen TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 8:00 AM - 9:30 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk at this property is open daily from 8:00 AM - 9:30 PM.
Front desk staff will greet guests on arrival at the property.
Property Registration Number 99135
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.

Property is also known as

Upper House Hotel
Upper House Cartagena
Upper House Hotel Cartagena

Upper House Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 37 out of 50 reviews
Rating 8 - Good. 8 out of 50 reviews
Rating 6 - Okay. 5 out of 50 reviews
Rating 4 - Poor. 0 out of 50 reviews
Rating 2 - Terrible. 0 out of 50 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Kodi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were fantastic. The only reason for a 4 star on the property condition is that they were presently doing some maintenance on the property but that didn't get in our way. The staff was excellent and friendly, gave us tips on where to go and provided a laundry service for us. The breakfast was great. I would definitely stay there again.
Stayed 2 nights in Sep 2025

10/10 Excellent

Yessica

Liked: Cleanliness, staff & service, property conditions & facilities
The place is very beautiful, Angel was a very helpful person he was very kind and very helpful in everything
Stayed 2 nights in Sep 2025

8/10 Good

Santiago, Huixquilucan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

6/10 Okay

John

Liked: Cleanliness, amenities, property conditions & facilities
I liked the location. But wifi did not work and there was no hot water.
Stayed 3 nights in Aug 2025

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pros! Dining everywhere. Safe walking around at night. Property had two pools and a large jacuzzi pool on the rooftop. Very attentive on supplied wonderful breakfast. Con's! Stairs felt unsafe every time I walked on them..
Stayed 7 nights in May 2025

10/10 Excellent

Sophia

Stayed 2 nights in Aug 2025

10/10 Excellent

Bjarne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was recently renovated. It looks absolutely beautiful. The pool area is very nice beautiful lounges very nice area. Perfect for families to stay perfect for honeymooners. Area surrounding it is very walkable very nice.
Stayed 3 nights in Jul 2025

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super nice place :)
Stayed 4 nights in Jul 2025

8/10 Good

Albert

Stayed 7 nights in Jul 2025

10/10 Excellent

Tristan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were exceptional and the bed is beyond comfortable.
Stayed 2 nights in Jun 2025

10/10 Excellent

Awilda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything perfect
Stayed 2 nights in Apr 2025

8/10 Good

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly, the administrator Angel went out of his way to make us feel comfortable. Carmen prepared a lovely breakfast. My only disappointment was that I reserved a deluxe room with a king size bed and upon arrival was given a small room with a queen bed. I had to sleep in the small room the first night. The following day I found out that their was a suit available with a king size bed and I was not offered it the first night. They preferred compromising my comfort instead of having a happy guest. Most unfortunate.

10/10 Excellent

Alfonso

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen lugar para pasar unos días

El personal fue genial. Nos ayudaron con todas nuestras inquietudes y siempre hicieron todo lo posible por hacernos sentir como en casa. La piscina y el area de la terraza si estaba un poco descuidada. Las habitaciones están un poco pequeñas pero el resto el hotel es un lujo. El desayuno fue de lo mejor.
Stayed 3 nights in Mar 2025

10/10 Excellent

josefina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent area and the staff was amazing
Stayed 3 nights in Mar 2025

10/10 Excellent

aaron

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2025

6/10 Okay

Robert

Liked: Staff & service
Bad breakfast. Door knob to my room was super loose. Shower was dirty
Stayed 5 nights in Mar 2025

8/10 Good

Jezreel Gaius, Lake Elsinore

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hard to find on the street. No signage. It’s Nice. Clean. Great bed and sheets. Love the L’Occitane toiletries. TV did not work. Breakfast was just basic toast and egg. Pool on rooftop was dirty and swarmed with birds using it as their pool. If you’re coming back to Upper House after a night of partying, it’s hard to enter the place, they don’t wake up to open the door right away. Nice and helpful staff.
Stayed 2 nights in Mar 2025

8/10 Good

Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good rooms, great shower and water pressure. Walls a bit thin, noisy but good value at price
Stayed 4 nights in Feb 2025

10/10 Excellent

Agatha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Mojdeh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience
Stayed 4 nights in Jan 2025

10/10 Excellent

Bibiana

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Good just need Check the rooms smells like old place all my dress smells like a old house and humedity
Stayed 2 nights in Jan 2025

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Boutique hotel right in the heart of the walled City. Staff were wonderful, always smiling and nothing was too much trouble. While some were more fluent in English than others communication was never an issue, and their English was alway a great deal better than my Spanish. We particularly enjoyed the breakfast, it wasn't a large buffet but an option of a North American or Colombian option. Always served with fresh fruit and a large glass of fresh squeezed Orange juice. Breakfast was always served around a large communal dining table. It gave an opportunity to interact with other guests. This was nice and intimate given the small number of rooms in the hotel. We enjoyed our week and would not hesitate to return to the Upper House.
Stayed 7 nights in Jan 2025