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Hotel Portofino

3.0 star property

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Photo gallery for Hotel Portofino

View from property
Restaurant
View from property
Restaurant
Seasonal outdoor pool

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Parking available

Explore the area

View in a map
Avda. Juan Carlos 1, Sector Portofino 1, C/Portofino 1, Castello d'Empuries, 17487
  • Place, Cap de Creus
    ‪1 min walk‬
  • Place, Minigolf Carmanso
    ‪2 min walk‬
  • Place, Platja d'Empuriabrava
    ‪12 min walk‬
  • Airport, Girona (GRO-Costa Brava)
    ‪50 min drive‬

Room options

View all photos for Double Room

In-room safe, desk, soundproofing, free WiFi

Double Room

10.0 out of 10
Exceptional
(1 review)
  • 22 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room, Canal View

Family Room, Canal View

Family Room, Canal View

  • Canal view
  • 38 sq m
  • Sleeps 6
  • 2 Single Beds and 2 Queen Beds
  • Free Wi-Fi

View all photos for Twin Room

Twin Room

Twin Room

  • 22 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Double Room, Canal View

In-room safe, desk, soundproofing, free WiFi

Double Room, Canal View

  • Canal view
  • 22 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room Single Use

In-room safe, desk, soundproofing, free WiFi

Double Room Single Use

  • 18 sq m
  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Quadruple Room, Sea View

Quadruple Room, Sea View

Quadruple Room, Sea View

  • 32 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Quadruple Room (2+2)

Quadruple Room (2+2)

Quadruple Room (2+2)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

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About this property

Hotel Portofino

This smoke-free hotel features a marina, a restaurant, and a nightclub. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a coffee shop/cafe are onsite.
Hotel Portofino offers 42 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels.

Bathrooms include bathtubs or showers, bidets, and complimentary toiletries. This Empuriabrava hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.
During your stay at Hotel Portofino, you're just a quick walk from Minigolf Carmanso. Free WiFi in public areas, a restaurant, and a marina are available.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Steps from Cap de Creus and Minigolf Carmanso
Hotel Portofino offers its guests a marina and a seasonal outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

A nightclub, a terrace, and a vending machine are also featured at Hotel Portofino. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Mediterranean Empuriabrava hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 8 AM to 10:30 AM.
Hotel Portofino has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (EUR 15 per night)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 8 AM to 10:30 AM for a fee: EUR 9.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Nightclub
  • Seasonal outdoor pool

Family friendly

  • In-room refrigerator
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Marina
  • On a river
  • Terrace

Accessibility

  • Lift

More

  • 2 buildings
  • 3 floors
  • Built in 2005
  • Mediterranean architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 1 PM; Check-in end time: 8 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 8 AM - 3 AM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 0.99 per person, per night, up to 7 nights. This tax does not apply to children under 17 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 9.95 per person
  • Self parking fee: EUR 15.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk at this property is open daily from 8 AM - 3 AM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Property Registration Number HG-002099
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in March and close in October.

Property is also known as

Hotel Portofino Castello D'empuries
Portofino Castello D'empuries
Hotel Portofino Hotel
Hotel Portofino Castello d'Empuries
Hotel Portofino Hotel Castello d'Empuries

Hotel Portofino Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 44 out of 136 reviews
Rating 8 - Good. 51 out of 136 reviews
Rating 6 - Okay. 16 out of 136 reviews
Rating 4 - Poor. 11 out of 136 reviews
Rating 2 - Terrible. 14 out of 136 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Karina

Liked: Staff & service
Disliked: Property conditions & facilities
Great location for the beach. Room was pretty run down but had a view of the canal. Pool was great. AC only came on at certain times.
Stayed 2 nights in Jul 2023
Verified

8/10 Good

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bon compromis
Stayed 9 nights in Aug 2023
Verified

4/10 Poor

Charlotte

Disliked: Cleanliness, property conditions & facilities
Stayed in room 506 overall seemed nice to begin with. There was a mistery stain on one of the sheets but the reception which is located over the road was shut so couldnt alert staff till the morning. The rooms were 'cleaned' daily and all seemed fine untill we checked out and realsied we had bed bugs, we'd noticed bites but thought they were mosquitoes but upon opening luggage on return home our bags were filled with them.
Verified

2/10 Terrible

Steven de

Disliked: Cleanliness, staff & service, property conditions & facilities
The room is dated and requires a lot of maintenance. The fridge was not working, one of the light fittings was hanging off the wall and not all of the lights were working. Just before going to sleep there was a drip from the roof. I advised reception and they sent someone up. Unfortunately it could not be repaired and a bucket had to be placed under the drip. The hotel was full so they advised we could not be moved. This drip went on through the night. Very uncomfortable stay
Stayed 1 night in Aug 2023
Verified

2/10 Terrible

JOSE

Disliked: Cleanliness, property conditions & facilities
There were many things broken or not in good condition. There was a leak in the ceiling of the bathroom, the vanity would not drain well, a light in the bathroom and another one in the room need to be replaced, a pillowcase was stained, the curtain was broken, the hair dryer was installed incorrectly so we could not use it, there was mold in the shower corners, the shower head was taped to the rod so it could not be raised or lowered. Light bulbs in a couple of corridors were blinking. There is an obvious disregard to maintain/repair the property. I have pictures of all this in case management wants to look at them.
Stayed 1 night in Jul 2022
Verified

2/10 Terrible

dominique

Disliked: Cleanliness, staff & service
Hôtel fermer à notre arrivée le soir à 18 heures problème dans cette hôtel nous avons été obligés de trouver un autre hôtel pas sérieux
Stayed 4 nights in Sep 2023
Verified

8/10 Good

Garcia

Liked: Cleanliness, property conditions & facilities, room comfort

Bon sejour

Hotel propre chambre propre petit déjeuner correct la piscine est excellente avec balneo des jets de partout tres bien pour la rééducation mais juste un petit bemol pour l'acceuil les receptionniste sont froid il reponde juste a vos question c'est tres froid
Stayed 2 nights in Sep 2023
Verified

8/10 Good

Yolanda

Liked: Cleanliness, staff & service, amenities
Hemos estado muy agusto,la habitación era con vistas al canal y era muy bonita, el hotel pequeñito y tranquilo,y la piscina con chorros por todas partes. La habitación era grande con cama de 1:50 y la bañera era bastante grande también la verdad que me ha gustado mucho repetiré.
Stayed 1 night in Sep 2023
Verified

2/10 Terrible

Pilar

Liked: Staff & service
Disliked: Property conditions & facilities
Ruido toda la noche, no se ha podido dormir, otros usuarios protestando del ruido en los pasillos. Personal amable y buen desayuno, nos lo han ofrecido por las molestias. Sitio bonito, buena piscina, comodo, cercano a restaurantes, una pena de gente maleducada en el mismo pasillo.
Stayed 1 night in Aug 2023
Verified

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bon accueil, bien placé. Manque de place gratuite
Stayed 1 night in Aug 2023
Verified

4/10 Poor

Yassine

Liked: Staff & service
Disliked: Cleanliness

Dommage sinon belle hôtel bon rapport qualité prix

Bonne laceuil malgré notre arrive tardive Piscine froide pas du tout chauffe malgré un soleil radieux Je pense que c'est dû aux feuille tombe des arbres de la rue à coter et qui une fois dans l eau elles bouchent les filtres de la piscine Feuille visible dans les filtres lorsque vous êtes dans la piscine Le pire nous avions la chambre 506 Ma femme et moi avons été pris de mangaisons les deux matins lors de notre revil Soit punaise de lit je n'espère pas soit la lessive utilisé mais bon séjour désagréable vis à vis de la piscine froide et de ces démangeaisons qui partais âpre sune bonne douche au reveil
Stayed 2 nights in Aug 2023
Verified

2/10 Terrible

Roberto

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Llegamos y las toallas estaban humedas y con manchas, la nevera apagada, pero lo peor de todo, fue que el aire acondicionado estaba roto, nos quejamos a las 14:00 (nada más hacer el check in), nos dijeron que lo iban a revisar, pero después de quejarnos varias veces en la recepción del hotel, nos informó el responsable de mantenimiento a las 21:00 que estaban intentando repararlo, y a las 23:00 nos dijeron que no lo habían podido reparar, la solución fue darnos un ventilador malo. La dirección del hotel no se puso en contacto con nosotros en ningún momento, nos sentimos ignorados por la recepcionista que nos atendió al llegar y estafados ya que nos daban largas y estaba claro que no iban a solucionar nada. Queremos dar las Gracias a Expedia, que nos pudieron reubicar, aunque eran cerca de las 24:00, nos lo solucionaron rápidamente. En resumen, no volveríamos al Hotel Portofino aunque nos regalasen la estancia.
Stayed 1 night in Aug 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

Mysig stad, promenadavstånd från hotellet

Hotellet låg bra till med promenadavstånd till allt och Empuriabrava är fint med alla kanaler. Men själva hotellet luktade inte bra av fukt dessvärre. Men ändå prisvärt.
Stayed 1 night in Jul 2023
Verified

2/10 Terrible

Felipe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accueil pas du tout sympathique Voisins très bruyants toutes les nuits Piscine de l’autre côté de la route
Stayed 3 nights in Jul 2023
Verified

4/10 Poor

Cristina

Disliked: Staff & service, property conditions & facilities
Necesita una remodelacion
Stayed 2 nights in Jun 2023
Verified

8/10 Good

Jean Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Satisfait

A l'arrivée nous avons eu un problème avec notre lit. Un pied s'est détaché. Nous l'avons signalé et immédiatement l'hôtel nous a affecté une autre chambre. Donc nous étions très satisfait. Pour le teste tout s'est bien passé même si l'activité "pub" en soirée se déroule jusque vers minuit...Nous étions au 3ème étage, cela ne nous a pas dérangé.
Stayed 3 nights in Jun 2023
Verified

10/10 Excellent

christian

Bien
Stayed 1 night in Mar 2023
Verified

10/10 Excellent

Emilie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Parfait

Bien placé confortable personnel agréable
Stayed 1 night in Feb 2023
Verified

4/10 Poor

Christophe

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Ne le conseil pas

Accueil décevant. Bruyant la nuit.petit déjeuner demandé, attente 30mn sans aucun service.
Stayed 1 night in Jan 2023
Verified

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LA PROPRETE
Stayed 1 night in Nov 2022
Verified

8/10 Good

Gwladys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hôtel Super agréables avec personnels souriant bien situé pas loin du centre petit plus le bars agréable atypique
Stayed 2 nights in Oct 2022
Verified

6/10 Okay

Miguel Angel

Disliked: Property conditions & facilities, room comfort
La gente del hotel super atentos la piscina genial pero a las habitaciones le faltan unos arreglos
Stayed 1 night in Aug 2022
Verified

8/10 Good

anouck

Liked: Staff & service
dommage que nous soyons venus pendant le rassemblement des bandidos beaucoup trop de bruit avec leurs pots d'échappement
Stayed 2 nights in Jul 2022
Verified

10/10 Excellent

Julien SCHLEGEL

Liked: Property conditions & facilities, room comfort

moyen

CHAMBRE CONFORTABLE EXCELLENT ACCUEIL. PETIT DEJEUNER PLUS QUE MOYEN. LAVABO DE LA CHAMBRE BOUCHE, volet cassé laissant passer la lumière du jour.
Stayed 2 nights in Jul 2022
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Hôtel. Facilités pour se garer. Belle chambre spacieuse. Personnel à l'accueil très agréable. Très bien situé.
Stayed 1 night in Jul 2022