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Enjoy Chiloé

4.5 star property

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Lobby
Café
Spa
Presidential Room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

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Ruta 5 Sur, 2053, Castro, Los Lagos, 5700000
  • Place, Plaza de Armas
    ‪3 min drive‬
  • Place, Church of San Francisco
    ‪3 min drive‬
  • Place, Costanera Castro
    ‪4 min drive‬
  • Airport, Dalcahue (MHC-Mocopulli)
    ‪37 min drive‬

Room options

View all photos for Room

In-room safe, desk, free WiFi, bed sheets

Room

  • 34 sq m
  • Sleeps 3
  • Free Wi-Fi

View all photos for Superior Room, Non Smoking

In-room safe, desk, free WiFi, bed sheets

Superior Room, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, Non Smoking

In-room safe, desk, free WiFi, bed sheets

Standard Room, Non Smoking

  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Suite, Non Smoking

In-room safe, desk, free WiFi, bed sheets

Suite, Non Smoking

  • Sea view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Presidential Room

Presidential Room

Presidential Room

  • 65 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Studio

Studio

Studio

7.0 out of 10
Good
(8 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 1 Single Bed
  • Free Wi-Fi

View all photos for Room

In-room safe, desk, free WiFi, bed sheets

Room

8.0 out of 10
Very good
(1 review)
  • 64 sq m
  • Sleeps 3
  • Free Wi-Fi

View all photos for Junior Studio

Junior Studio

Junior Studio

  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 1 Large Single Bed
  • Free Wi-Fi

View all photos for Room

In-room safe, desk, free WiFi, bed sheets

Room

  • 20 sq m
  • Sleeps 3
  • Free Wi-Fi

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About this property

Enjoy Chiloé

Guests of this beach hotel will appreciate convenient onsite amenities such as a sauna and spa services.
Enjoy Chiloé offers 72 accommodations with laptop-compatible safes and complimentary bottled water. LCD televisions come with cable channels.

Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. This Castro hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and portable fans. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Natura Vitale Wellness.

The spa is open daily. Guests under 10 years old are not allowed in the spa.

During your stay at Enjoy Chiloé, you'll be within walking distance of Museo Regional de Castro. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy Argentinean cuisine while dining at LA BARQUERA
  • Take a swim in the indoor pool
  • Indulge in a treatment at the full-service spa
  • Services include a concierge, tour or ticket assistance, and a porter
  • Onsite recreation includes a sauna
  • Just a 2-minute drive from Church of San Francisco and a few minutes from Museo Regional de Castro
Enjoy Chiloé offers its guests a full-service spa, an indoor pool, and a sauna. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

You'll find a 24-hour business center on site. A casino, a nightclub, and spa services are also featured at the luxury Enjoy Chiloé. Free self parking is available.

This 4.5-star Castro hotel is smoke free.

Guests are served free continental breakfast daily from 8:00 AM to 11:00 AM.
LA BARQUERA - This restaurant specializes in Argentinean cuisine.
SOE - This bar specializes in international cuisine and serves light fare only. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 8:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • LA BARQUERA
  • SOE

Things to do

  • 30 slot machines
  • 4 gaming tables
  • Casino (1,076 square foot of space)
  • Full-service spa
  • Indoor pool
  • Nightclub
  • Sauna

Family friendly

  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Laptop-compatible safe
  • Portable fan

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 4 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Enjoy Chiloé

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 8 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pool fee: USD 5 per person per stay
  • Spa fee: USD 5 per person per stay
  • Hot tub fee: USD 55 per accommodation per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 8 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Enjoy Chiloé
Enjoy Chiloé Castro
Enjoy Chiloé Hotel
Enjoy Chiloé Hotel Castro
Enjoy Chiloe Hotel De La Isla Castro, Chile - Isla Chiloe
Enjoy Chiloé Hotel
Enjoy Chiloé Castro
Enjoy Chiloé Hotel Castro

Enjoy Chiloé Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 151 out of 289 reviews
Rating 8 - Good. 79 out of 289 reviews
Rating 6 - Okay. 27 out of 289 reviews
Rating 4 - Poor. 14 out of 289 reviews
Rating 2 - Terrible. 18 out of 289 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

JING LEI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Taner

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest hotels in that area. Very friendly staff. There was a construction going on upstairs and they started working on 7.10AM , that was the only negative thing for this hotel!
Verified

10/10 Excellent

Gaston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great views from the hot tub!

Everything was nice. Clean rooms and helpful staff. The spa is one of the reasons i stay at this property- although the steam was was not operational. I stayed there again a week afyer and it still was not functional. Overall a great stay.
Stayed 1 night in Mar 2023
Verified

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great. Booked a suite and they upgraded us no extra charge. We asked to stay another night - to which they happily let us and we stayed in our upgraded suite. Amazing pool.. amazing hot tub. If we are ever back in Chile we will come here again. 10/10. Breakfast was amazing. View was amazing. Great hotel!
Stayed 1 night in Oct 2024
Verified

8/10 Good

Hanna

Liked: Cleanliness, staff & service, amenities
Amazing view, great food, friendly staff. Unfortunately the path to the grounds below the hotel was in disrepair and not accessible, and a few things seemed like they hadn't been updated or repaired recently. Overall a great experience, but a bit rough around the edges.
Verified

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Maybe i came off season, little or no staff, installations looked worn. Not a place where you feel welcome.
Stayed 1 night in Apr 2023
Verified

6/10 Okay

Raquel

Liked: Staff & service
Disliked: Property conditions & facilities
I loved the view I hate de bad condition of the property. The hotel is in a bad condition and requires an adequate maintenance
Stayed 4 nights in Feb 2023
Verified

8/10 Good

Marion

Liked: Cleanliness, staff & service, property conditions & facilities
Did not like ground floor rooms, no view, no air, no paint on walls or carpet on floor, thin walls, very noisy 😞 Higher floor had better views and were more spacious. Restaurants had little choice, having run out of most choices we made.
Stayed 3 nights in Feb 2025
Verified

8/10 Good

FERNANDO

Liked: Cleanliness, staff & service, amenities
Our assigned room 210 had a problem with the spa pipes and made it unbearably hot. In addition the window was sealed so it could not be opened. This should have been fixed before assigning this room to any guest. In general it somehow represents a certain malaise in maintenance throughout the hotel. It seems a bit tired and needs upkeep. However, the location is wonderful and service is very good.
Stayed 3 nights in Mar 2023
Verified

6/10 Okay

Veronica

Liked: Staff & service
Disliked: Amenities
Edificio sin mantenimiento, nos tuvimos que cambiar de habitación por que se puso a llover y empezó a salir agua del suelo, la habitación completa se inundó, desayuno muy básico, falta de personal
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

gaston

Liked: Cleanliness, staff & service, amenities
Además de estos.buenos servicios, el personsl de recepcion muy amables y dispuestos a solucionar los requerimientos nuestros
Stayed 7 nights in Jan 2026
Verified

4/10 Poor

FUMIAKI

Buena paisajes.pero casi no hay visitas y menos servicio .es obvio.
Stayed 1 night in Sep 2025
Verified

8/10 Good

marie odile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Halte sympa

détente après randonnées. Hôtel situé à l'arrière d'une salle de jeux, Casino. "ENJOY Chiloé" conception architecturale originale. Les couloirs d'accès aux chambres sont peints en gris anthracite, trés sombre et le sol peinture noire laquée, donnent l'aspect d'un parking. chambre confortable avec des rideaux noires petite fenêtre pour la notre ( chambre standard) au niveau zéro. restaurant avec vue sur le canal, au plein mer. Piscine agréable. Cause de pluie , nous n'avons pas profité des Jaccuzzi . Avec le soleil, cela doit être encore plus agréable. Salons trés séduisants.
Stayed 1 night in Mar 2025
Verified

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Nos quedamos una noche junto a nuestro hijo de un año… disfruto de las piscinas, jacuzzi y tinajas. Desayuno muy variado. La calefacción o aire acondicionado sonaba extraño y pasamos frío. Mejoraría la limpieza más profunda, pudimos encontrar algunas telarañas en rincones. Las tinajas deben ser reservadas y las personas no respetan el horario y el personal tampoco se preocupa de que las personas se retiren cuando ya es la hora. Además, personas se metian sin reservar. El segundo día quedamos sin tinaja a pesar de haber reservado y no había nadie en recepción.
Stayed 1 night in Sep 2024
Verified

2/10 Terrible

Veronica

Disliked: Staff & service
No quisieron cambiar la fecha de mi reserva Y cobraron el dinero Segun los términos y condiciones no hay reembolso no cambio de fecha Pero hay muchos Hoteles que tienen las mismas condiciones y cuando uno les pide que hagan una esepcion lo han echo . Les interesa más el dinero que los clientes
Stayed 1 night in Sep 2024
Verified

4/10 Poor

miguel

Disliked: Cleanliness, staff & service, property conditions & facilities
En malas condiciones
Stayed 3 nights in Jul 2024
Verified

2/10 Terrible

barbara

Disliked: Property conditions & facilities
Muy mala experiencia en Enjoy castro. Primero llegué a una habitación extremadamente oscura ( ni con todas las lámparas encendidas subía la luz ) Pedí cambio de habitación( pagando la diferencia que no era menor ) Al lllegar a la segunda habitación, me doy cuenta que el frigobar no funciona, el teléfono para llamar a la recepción tampoco. En la pieza hacía mucho calor, cuando intento abrir la ventana, me doy cuenta que está bloqueada. Yo fui con mi mamá de 71 años para que descansara. Habían puesto una máquina de aire acondicionado, que sonaba muchísimo y era imposible dormir con ella encendida por el ruido. A la mañana siguiente el termómetro de la habitación, marcaba 29.6. Pedí retirarme una noche antes y no me autorizaron la devolución de mi dinero ( por haber hecho la transacción por acá ) lo único q me daban era un nuevo cambio de pieza ( mi mamá haciendo maletas una vez más. Y acarreando cosas por los pasillos ) Una muy mala experiencia, cero descanso.
Stayed 5 nights in Feb 2024
Verified

6/10 Okay

Griselda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
La atención es buena. Me acomodaron en otra habitación, porque la que había reservado no estaba en buen estado. Pasillo frío, no funcionaba equipo de calefacción central, sólo aire acondicionado, el frío se colaba por la puerta. La nueva habitación tenía la temperatura ideal y muy buena vista. Pero se puede observar que no hay una buena mantención, ducha con sellos rotos y de diferentes tipos, con hongos y un sector cerca de la ventana con gotera. Las habitaciones no están aisladas y se escuchan los ruidos de los vecinos.
Stayed 3 nights in Sep 2023
Verified

8/10 Good

Maria Pia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sugerencias para mejorar

Muy buen ubicado, poco cuidado de huéspedes por ingreso o en las noches o madrugada muy ruidosos Falta incluir hervidor en todas las piezas y frigobar equipado
Stayed 3 nights in Jul 2023
Verified

2/10 Terrible

juan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mala mantencion y todo cerrado

muy mal el hotel calefaccion mala goteras en general restaurant cerrados , imposible volver un desastre
Stayed 4 nights in Jun 2023
Verified

6/10 Okay

Daniel

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Un poco descuidado el Hotel, en la parte del part hotel, la calefaccion no funciona bien. Tuvimos un problema con pagar con dolares inicialmente.
Stayed 2 nights in Jun 2023
Verified

8/10 Good

nathalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La habitación y el personal del hotel muy bien! El desayuno pocas alternativas y para personas con formas de alimentación tipo vegana y vegetariana sin posibilidades más allá de comer fruta
Stayed 2 nights in Jun 2023
Verified

2/10 Terrible

Constanza

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exigo reembolso. pésima experiencia pieza infima

Pésima experiencia, impresentable todo lo que nos ocurrió para pagar más de 300 US por 1 habitación de 18 m2 en un hotel de 5 estrellas. Muy por debajo de las expectativas. La pieza muy chica para el alto valor. tv mala. me cambiaron a una pieza igual de pequeña y el aire acondicionado no funcionaba. De 3 tinajas solo 1 funcionaba, tuvimos que esperar 2 horas para que se desocupara. El desayuno pésimo, no había ninguna bollería o pastelería a la altura, solo galletas de champaña ordinarias y duras, por lo que no comi nada ya que no como nada salado al desayuno. Los baños del hotel sucios y con papel toilette en wc. Las paredes de los pasillos con baldes por las goteras.
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Beatriz Dolores

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

E X C E L E N T E

Excelente. Muy amables, muy biennubicado, 0muy completo, hermoso.
Stayed 4 nights in Mar 2023
Verified

6/10 Okay

Christian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Al Hotel le hace falta un re acondicionamiento Profundo
Stayed 3 nights in Mar 2023