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Pillows Hotel

3.5 star property

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Photo gallery for Pillows Hotel

Deluxe Room
Premier Suite | Private kitchenette
Front of property
Gym
Breakfast, lunch and dinner served

Reviews

8.0 out of 10
Very good

Popular amenities

  • Gym
  • Breakfast available
  • Room service
  • Laundry
  • Parking included
  • Housekeeping

Explore the area

View in a map
Gov. M. Roa Street, (Previously Kamuning St.), Cebu City, Cebu, 6000
  • Osmeña Fountain Circle
    ‪3 min walk‬
  • Ayala Center
    ‪3 min drive‬
  • Waterfront Cebu City Casino
    ‪4 min drive‬
  • Cebu (CEB-Mactan - Cebu Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

7.4 out of 10
Good
(3 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room

Superior Room

8.0 out of 10
Very good
(2 reviews)
  • 21 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 30 sq m
  • Sleeps 3
  • 2 Twin Beds OR 1 King Bed

View all photos for Premier Suite

Premier Suite

Premier Suite

  • 36 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

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About this property

Pillows Hotel

Hotel with free parking, near Ayala Center
A restaurant, a fitness center, and a coffee shop/cafe are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a meeting room, concierge services, and dry cleaning.
Pillows Hotel offers 43 air-conditioned accommodations with safes and complimentary bottled water. LCD televisions come with cable channels. Rooms have partially open bathrooms. Bathrooms include showers.

This Cebu City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and in-room massages can be requested.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they enjoy the overall property condition at Pillows Hotel. During your stay, you're just a quick walk from Jose Rizal Memorial Library. Features include free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking
  • Dining options include a coffee shop and a restaurant
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym
  • Just a 4-minute drive from Magellan's Cross and a few minutes from Ayala Center
  • Airport shuttle service available for a fee
Along with a restaurant, there's a coffee shop/cafe on site. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. The business-friendly Pillows Hotel also features a fitness center, concierge services, and laundry facilities. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Cebu City hotel.

For a fee, guests can enjoy full breakfast daily from 6:00 AM to 1:00 PM.
Pillows Hotel Cafe - This café serves breakfast, brunch, lunch, and dinner.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 1:00 PM for a fee: PHP 250 for adults and PHP 250 for children
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Pillows Hotel Cafe

Things to do

  • Gym

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting room

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 8 floors
  • Built in 2014
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Free bottled water
  • Room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: PHP 500

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Pillows Hotel

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: PHP 1000.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately PHP 250.00 for adults and PHP 250.00 for children
  • Airport shuttle fee: PHP 1250 per vehicle (one-way, maximum occupancy 2)
  • Late check-out fee: PHP 500 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Pillows Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Pillows Hotel Cebu
Pillows Cebu
Pillows Hotel Cebu Island/Cebu City
Pillows Hotel Hotel
Pillows Hotel Cebu City
Pillows Hotel Hotel Cebu City

Pillows Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 82 out of 229 reviews
Rating 8 - Good. 101 out of 229 reviews
Rating 6 - Okay. 20 out of 229 reviews
Rating 4 - Poor. 16 out of 229 reviews
Rating 2 - Terrible. 10 out of 229 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Wayne

Liked: Cleanliness, amenities
Hospitality was Great,Room was Great,heaps of Space Restaurant was cosy, and Sweet
Stayed 1 night in May 2025

6/10 Okay

Roshan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Honest review

Check in was good, 1 hour ahead of time. The room was ok, but there was and still is an issue with the AC unit outside the room. At night, the condensate from the units above my room drip onto the unit outside my room and onto the roof below, causing a loud noise during the night. This was reported several times to Reception; maintenance attempted to rectify the issue, however the problem was reoccurring. The breakfast service is outstanding, very prompt and efficient, the hotel really excelled in this area! The room itself is a little outdated, showing signs of wear and tear, the side lampshades were mouldy, the shroud around the internal AC unit was showing signs of rust, the fins appear to be dirty, again another maintenance issue that needs to be addressed.
Stayed 3 nights in May 2025

10/10 Excellent

Iwan

Stayed 1 night in Feb 2025

10/10 Excellent

Jerica

Stayed 2 nights in Dec 2024

10/10 Excellent

Jerica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Ninfa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Merrick

Liked: Cleanliness, staff & service
No coffee not tea spoon but good
Stayed 3 nights in Oct 2024

10/10 Excellent

Kathryn

Stayed 2 nights in Mar 2024

2/10 Terrible

Verified traveller

Business traveller, Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

This Hotel Wants All Your Money With Little Return

Pros: Staff Customer Service 100% Cons: The hotel policy is to charge you for early check-in ($500), lost room card ($500), extra toilet paper, shampoo, conditioner and bring your own trash liner because there are none for the trash dispensers. While the staff is very kind, when you give pushback on these additional charges, they kindly quote company policy, and that there is no wiggle room. The location of the hotel is questionable at best. Do not allow the low price to fool you. We recommend that you pay a little extra and seek elsewhere, buyer beware. Again the staff was very kind. That is the only positive thing about this location.
Stayed 4 nights in Jun 2024

4/10 Poor

Troy, Philadelphia

Liked: Staff & service
Disliked: Amenities
Air conditioner wasn't working and wifi is on and off although the hotel staff was very helpful but they have limits of what they can do in their logistics. Owner should upgrade those facilities. Disappointed that it was rate 8 in Agoda but has not uphold it in reality
Stayed 4 nights in May 2024

8/10 Good

Rhyan King

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So far i enjoyed our stay, staffs were friendly and accomodating. Easy to deal with. Though the cr was small but overall, we enjoyed our short stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jehanna Lou

Stayed 1 night in Apr 2024

10/10 Excellent

Marie Car

Stayed 3 nights in Mar 2024

10/10 Excellent

Kasper

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Trezzalyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Trezzalyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Jehanna Lou

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Jamien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023

10/10 Excellent

Dan

Stayed 4 nights in Aug 2023

10/10 Excellent

Trezzalyn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and accomodating staffs
Stayed 3 nights in Jul 2023

4/10 Poor

Robert

Liked: Staff & service
Disliked: Cleanliness
The WIFI was very slow during the Day and not available at all in the evening. This was important to me.
Stayed 2 nights in May 2023

10/10 Excellent

Jan-Olof

Stayed 3 nights in Apr 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel has the bare minimum. The facilities and amenities are super old and degraded. The towels are very used. The shower drying towel was in shreds and dirty. The AC was super old. The sheets were clean but very old. The room smelled. They didn’t have sink soap, as they directed me to use the shower get that was fixed in the wall in the shower. Constant smell from the kitchen downstairs. And the area is terrible.
Stayed 3 nights in Mar 2023

10/10 Excellent

Malou

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022