Hilton Tulum Riviera Maya All-Inclusive Resort

4.5 star property

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Photo gallery for Hilton Tulum Riviera Maya All-Inclusive Resort

9 restaurants, lunch, dinner served; Asian cuisine
Property video
Meeting facility
Presidential Suite, 1 King Bed | Living area
8 outdoor pools, pool cabanas (surcharge), pool umbrellas

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service

Explore the area

View in a map
Carretera Cancun Tulum 307, Tulum, QROO, 77774
  • Place, Xcacel Beach
    ‪6 min drive‬
  • Place, Xel-Há Park
    ‪8 min drive‬
  • Place, Akumal Beach
    ‪9 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Room, 1 King Bed, Nature View

8.8 out of 10
Excellent
(50 reviews)
  • 42 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Ocean View (Governors Suite)

  • 130 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Club Room, 1 King Bed, Nature View

  • 42 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Club Room, 1 King Bed, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 King Bed, Partial Ocean View

  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 King Bed, Ocean View

  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Family Room, 1 King Bed, Ocean View

7.4 out of 10
Good
(3 reviews)
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Family Room, 1 King Bed, Ground Floor

10.0 out of 10
Exceptional
(4 reviews)
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Family Suite, 1 King Bed, Ground Floor

10.0 out of 10
Exceptional
(1 review)
  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Ocean View

8.4 out of 10
Very good
(28 reviews)
  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Ocean View

  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(14 reviews)
  • 42 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Presidential Suite, 1 King Bed

  • 159 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Nature View

8.8 out of 10
Excellent
(76 reviews)
  • Sleeps 4
  • 2 Queen Beds

Club Room, 2 Queen Beds, Nature View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

Club Room, 2 Queen Beds, Resort View, Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Family Room, 2 Queen Beds, Ocean View

7.2 out of 10
Good
(5 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Family Room, 2 Queen Beds, Ground Floor

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Ocean View, Oceanfront

9.2 out of 10
Wonderful
(21 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room Standard with Garden View

  • 42 sq m
  • Sleeps 4

Room Standard with Sea View

  • 42 sq m
  • Sleeps 4

Room Premium with Garden View

  • 42 sq m
  • Sleeps 4

Room Premium with Sea View

  • 42 sq m
  • Sleeps 4

Room Luxury with Garden View

  • 42 sq m
  • Sleeps 4

Room Luxury with Garden View

  • 42 sq m
  • Sleeps 3

Similar properties

About this property

Hilton Tulum Riviera Maya All-Inclusive Resort

Beachfront property with 9 restaurants and 8 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hilton Tulum Riviera Maya All-Inclusive Resort's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. Housekeeping is available on request.
Hilton Tulum Riviera Maya All-Inclusive Resort offers 735 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 65-inch Smart televisions come with premium digital channels.

Bathrooms include hair dryers and children's robes. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottled water. Housekeeping is provided daily.

8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a 24-hour fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.
Our customers tell us they can't get enough of Hilton Tulum Riviera Maya All-Inclusive Resort's great location. During your stay, you'll be within walking distance of Riviera Maya Golf Club. Free WiFi in public areas, free valet parking, and a free manager's reception are available.
  • Free WiFi in some public areas
  • Free valet parking
  • Enjoy Asian cuisine with ocean views at Noriku, one of the property's 9 restaurants and 3 bars/lounges
  • Splash around at the waterslide or swim in the 8 outdoor pools
  • Indulge with body wraps, body scrubs, or deep-tissue massages at the spa
  • Services include a free kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a 24-hour gym, complimentary bicycles, and fitness classes
  • Guests have great things to say about the family-friendly amenities and the helpful staff
  • 11 minutes by car from Xel-Há Park and 8 minutes from Akumal Beach
Some rates at Hilton Tulum Riviera Maya All-Inclusive Resort are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Hilton Tulum Riviera Maya All-Inclusive Resort you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 3 poolside bars, and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury property also offers a complimentary children's club, a children's pool, and a 24-hour fitness center. Free valet parking is available.

This 4.5-star Tulum property is smoke free.

The property hosts a free manager's reception daily.
Noriku - Overlooking the ocean, this fine-dining restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Auma - Overlooking the ocean, this steakhouse specializes in Regional cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Maxal - Overlooking the ocean, this family restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Luce - Overlooking the ocean, this family restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Chiringuito Sea Salt - This beachfront seafood restaurant specializes in Mexican cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

All-inclusive details

All-inclusive room rates at Hilton Tulum Riviera Maya All-Inclusive Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Kids club

Entertainment

Onsite entertainment and activities

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site

Food and drink

  • 3 bars/lounges
  • 3 beach bars
  • 3 poolside bars
  • 9 restaurants
  • A coffee shop/cafe
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Auma
  • Chiringuito Sea Salt
  • La Luce
  • Maxal
  • Noriku

Things to do

  • 24-hour gym
  • 8 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Hiking/biking trails
  • Playground
  • Shopping
  • Splash pad
  • Waterslide
  • Yoga classes

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Business centre
  • Computer station
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 13 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Handrails in hallways (61 centimetre high)
  • Lift (79 centimetre wide door)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 12 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 2022
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Children's robes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch smart TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Reviews

Hilton Tulum Riviera Maya All-Inclusive Resort Reviews

8.4

Very good

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 1077 out of 1953 reviews
Rating 8 - Good. 400 out of 1953 reviews
Rating 6 - Okay. 251 out of 1953 reviews
Rating 4 - Poor. 111 out of 1953 reviews
Rating 2 - Terrible. 114 out of 1953 reviews

Reviews

8/10 Good

Varsha R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Tashanda L, roxboro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

8/10 Good

shaoqing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Opción de bufet es muy poco ,y la transportación al hotel de complica ,fuera de ahí todo bien
Stayed 4 nights in Aug 2025

8/10 Good

Rodolfo Farias

Liked: Staff & service
Stayed 4 nights in Aug 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

6/10 Okay

Andrew

Travelled with family
Liked: Cleanliness, property conditions & facilities
The Hilton Tulum Resort seems to focus on producing a product, i.e., providing guests what they need. Apart from that, staff need lessons in the hospitality industry. This goes across all positions. Front desk clerks don't know how to address guests with genuine concern. They may as well be security officers. Very dissatisfied with service, will not recommend to anyone.
Stayed 4 nights in Aug 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, and food! Javier at the enclave pool went above and beyond with the service! He remembered our names, and my sons birthday surprised him with a cake on his birthday! 10 out of 10!
Stayed 4 nights in Aug 2025

2/10 Terrible

Candi

Stayed 5 nights in Jul 2025

4/10 Poor

Donna

Travelled with family
Disliked: Staff & service
Food mediocre at best, service below average.
Stayed 4 nights in Aug 2025

10/10 Excellent

SEAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience and lovely property.
Stayed 5 nights in Jul 2025

8/10 Good

Donna Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiles in pools broken. Fair bit of wear n tear after only 3 years.
Stayed 10 nights in Jul 2025

10/10 Excellent

Emily M

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall amazing
Stayed 5 nights in Jul 2025

10/10 Excellent

Ronald C

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I absolutely loved my stay on the resort. Don’t be cheap get the enclave upgraded suites it’s totally worth it. We had a regular king suite jungle view & switch immediately the next day to a king suite that came with 2 bathrooms, a tub & 2 balcony. It also comes with butler service which made everything so convenient. He took care of everything, ask for Rapheal he was the best. The food is also really good, do not believe ppl who say the food is nasty, they’re just not use fresh food without all the junk in it. Also when you get the suite you have access to a private pool & restaurants as well as the enclave suite where you can catch some AC, relax, get a drink & eat and snack in. The property is so beautiful & so many amazing places to take pictures. You can also book excursions right on the resort & it wasn’t expensive. We did ATV, Swam in the cenote & ziplining for $250 a person. They even pick you up & drop you all. And for all my wellness ppl they have fitness classes for free. I caught a 7:30am yoga class on the beach right in front of the ocean. It was nice. It’s so much I can say but you can look up my ig @shytown1988 I’ll be showing videos & breaking down everything I did on this property. And
Stayed 4 nights in Jul 2025

6/10 Okay

Alice Tawadros Ghaly

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff at this resort were truly the best part—genuine, kind, and always going above and beyond to make guests feel welcome. The scenery is also beautiful and relaxing. That said, many aspects of the resort fell short. The beach was falsely advertised as sandy; it’s mostly rocky with only one small area suitable for swimming. Check-in was rushed with little explanation about schedules or amenities. The resort provides a link with information, but it’s often outdated and inaccurate—like listing pools and beaches as open from 7 AM, when services and bars don’t start until around 10 AM. Food options were disappointing. Buffets often had empty trays and limited variety, especially for non-vegans. The snack bar offered little more than leftover pastries and coffee. Our room had a broken mini-fridge that was never fixed, and the TV had only two working channels. Worst of all, the resort was full of mosquitoes and ants—we left with allergic reactions. Entertainment was nearly nonexistent. There was only one short, low-energy show each night, ending early, with a small stage and limited space. No real nightlife or events. In short, great staff and views can’t make up for poor food, inaccurate info, lack of entertainment, pests, and maintenance issues.
Stayed 4 nights in Jul 2025

8/10 Good

A. Jehanie

Liked: Cleanliness, staff & service
The food options definitely could be better. T
Stayed 6 nights in Jul 2025

8/10 Good

Chryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, extremely clean and staff was amazing. I would definitely stay here again just because of that. The food would be my only complaint. Except for the breakfast and the Italian restaurant . The other options were lacking seasoning and the traditional Mexican flavors that we all come to love . Late night transportation station to each casa after main performances could have also been much better . Having carts waiting after all main stage activities could have prevented the wait times.
Stayed 5 nights in Jul 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Jeannie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, fast help services, convenient room service for breakfast was great and easy to order by phone. I like to take it easy in the morning and not rush to restaurant for breakfast. All inclusive, why not enjoy anyway you like.
Stayed 4 nights in Jul 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Family trip

The beach area is not good A lot of rocks and dark
Stayed 4 nights in Jul 2025

10/10 Excellent

Milton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 6 nights in Jul 2025

4/10 Poor

samar

Food is really bad. The service was bad.
Stayed 3 nights in Aug 2025

10/10 Excellent

kaylah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here everyone was lovey and kind this was a great trip
Stayed 5 nights in Jul 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

4/10 Poor

Michael

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Every day there was a different issue. Between no restaurant reservation and all the food that was available being just plain not good, being ignored by staff no adult events ripped sheets on beds stains in the public restaurants for days, no access to basic services for an all inclusive like ice or room service. It was substandard in basically every way except the views. Go somewhere else.
Stayed 3 nights in Jul 2025

8/10 Good

Anushka

Liked: Property conditions & facilities
Stayed 6 nights in Jul 2025