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Tru by Hilton Chapecó

2.5 star property

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Photo gallery for Tru by Hilton Chapecó

Reception
Front of property
Dining
Lounge
In-room safe, individually furnished, desk, laptop workspace

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View in a map
Avenida Porto Alegre 837, Chapecó, SC, 89802-131
  • Place, Hospital Unimed
    ‪10 min walk‬
  • Place, Colonel Bertaso Square
    ‪12 min walk‬
  • Place, Condá Arena
    ‪19 min walk‬
  • Airport, Chapeco (XAP)
    ‪13 min drive‬

Room options

View all photos for Standard Casal - 1 Cama Queen

Standard Casal - 1 Cama Queen

Standard Casal - 1 Cama Queen

9.8 out of 10
Exceptional
(12 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin - 2 Camas Solteiro

Standard Twin - 2 Camas Solteiro

Standard Twin - 2 Camas Solteiro

  • 16 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard PcD - 1 Cama Queen

In-room safe, individually furnished, desk, laptop workspace

Standard PcD - 1 Cama Queen

8.0 out of 10
Very good
(1 review)
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard PcD Triplo - 1 Cama Queen e 1 Cama Solteiro

In-room safe, individually furnished, desk, laptop workspace

Standard PcD Triplo - 1 Cama Queen e 1 Cama Solteiro

10.0 out of 10
Exceptional
(1 review)
  • 22 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

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About this property

Tru by Hilton Chapecó

Hotel with free breakfast, 10-minute walk to Hospital Unimed
A 24-hour fitness center, self parking, and a 24-hour front desk are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Change of towels is available on request.
Tru by Hilton Chapecó offers 137 air-conditioned accommodations with safes and hair dryers. Each accommodation is individually furnished. 43-inch Smart televisions come with cable channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
During your stay at Tru by Hilton Chapecó, you're just a quick walk from Hospital Unimed. Enjoy features like free breakfast and free WiFi in public areas, plus a 24-hour gym. This property offers pet-friendly amenities like food and water bowls.
  • Free buffet breakfast served daily
  • Free WiFi (speed: 25+ Mbps)
  • Self parking available for a fee
  • Amenities include meeting rooms and an elevator
  • Onsite recreation includes a 24-hour gym
  • Within a 15-minute walk of Hospital Unimed and Colonel Bertaso Square
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Free breakfast is available daily. WiFi is free in public spaces. The business-friendly Tru by Hilton Chapecó also features a 24-hour fitness center and an elevator. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Tru by Hilton Chapecó was completed in April 2025.

This Chapecó hotel is smoke free.

Guests are served free buffet breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Parking on site (BRL 10 per day)
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available 6:00 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends

Things to do

  • 24-hour gym

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (109 centimetre wide door)
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 10 floors
  • Renovated entire property - April 2025
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with cable channels

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests are required to download the property's Orange mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: BRL 70 per pet, per night
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 7 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: BRL 10 per day
  • Pet fee: BRL 70 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Front desk staff will greet guests on arrival at the property. Guests are required to download the property's Orange mobile app before check-in.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • One child 7 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Tru by Hilton Chapecó Hotel
Tru by Hilton Chapecó Chapecó
Tru by Hilton Chapecó Hotel Chapecó

Tru by Hilton Chapecó Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 95 out of 117 reviews
Rating 8 - Good. 14 out of 117 reviews
Rating 6 - Okay. 4 out of 117 reviews
Rating 4 - Poor. 1 out of 117 reviews
Rating 2 - Terrible. 3 out of 117 reviews

10/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Saumya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jul 2025

10/10 Excellent

Claudia

Stayed 1 night in Oct 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities
Excelente localização
Stayed 1 night in Oct 2025

6/10 Okay

Aloisio

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Quarto limpo, pia do banheiro parece que estava entupindo. Café da manhã nao tinha nenhum pão ou biscoito sem glúten, solicitei porém não recebi
Stayed 3 nights in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Espetácular, novo tudo perfeito
Stayed 3 nights in Oct 2025

10/10 Excellent

Josiane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo
Stayed 2 nights in Oct 2025

10/10 Excellent

Pamela J

Stayed 1 night in Oct 2025

10/10 Excellent

Ricieri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O café da manhã foi muito bom, com horário amplo. Quarto confortável e equipe muito atenciosa
Stayed 1 night in Oct 2025

10/10 Excellent

Josiane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ambiente moderno, limpo, café da manhã excelente.
Stayed 1 night in Oct 2025

4/10 Poor

Ligia

Business traveller
Disliked: Staff & service
O atendentes muito mal preparados.
Stayed 4 nights in Oct 2025

10/10 Excellent

Lucas

Stayed 1 night in Oct 2025

10/10 Excellent

Daniela

Stayed 1 night in Oct 2025

10/10 Excellent

Géssica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O café da manhã com variedades é ótima hospedagem
Stayed 3 nights in Oct 2025

10/10 Excellent

Pedro

Stayed 3 nights in Oct 2025

10/10 Excellent

Newton

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo hotel para o que se propõe em viagens de negócios
Stayed 1 night in Oct 2025

10/10 Excellent

Cintia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom!! Tudo muito organizado!! Quarto confortável!!
Stayed 1 night in Oct 2025

8/10 Good

Santiago

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Se aceptan mascotas, pero hay un costo por día de mascota que no estaba informado en ningún lugar, deberían comunicar claramente eso (aprox 12 usd por día). Lo mismo con el estacionamiento, cobran por día (aprox 2 usd por día) que tampoco está bien comunicado
Stayed 1 night in Oct 2025

10/10 Excellent

Thiago L

Stayed 1 night in Oct 2025

2/10 Terrible

Rogerio

Business traveller
Liked: Cleanliness, staff & service

Desrespeito com o consumidor

Reservei um quarto de casal através do site, com opção de escolha do tipo de quarto no momento da reserva. Porém, fui alocado em um quarto adaptado para cadeirantes sem meu consentimento prévio. O quarto apresenta problemas graves de infraestrutura: o banheiro não possui box por ser para cadeirante e o ralo é inadequado, causando alagamento que se espalha para o quarto. Precisamos secar constantemente o piso e usar várias toalhas no chão para conter a água. Ao reclamar na recepção, a única solução oferecida foi o fornecimento de mais toalhas (somente duas). Fomos obrigados a tomar banhos rápidos para minimizar o transtorno, o que comprometeu significativamente nossa estadia. Problemas identificados: Alteração unilateral do tipo de quarto reservado Falta de informação prévia sobre a mudança Problema estrutural no banheiro (alagamento) Ausência de solução efetiva por parte do hotel Se não havia disponibilidade do quarto reservado, o hotel deveria ter me informado previamente ou mantido disponível apenas os quartos realmente ofertáveis, permitindo que eu decidisse se aceitaria a alternativa ou procuraria outra hospedagem. Considero essa prática desrespeitosa e uma falha na prestação do serviço contratado.
Stayed 1 night in Oct 2025

10/10 Excellent

Otto

Stayed 1 night in Oct 2025

8/10 Good

Isabela

Stayed 1 night in Sep 2025

10/10 Excellent

Cristina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cafe da manha maravilhoso , tem tudo , para quem e saudavel tb tinha tudo .. hotel novinho , limpo , localizado
Stayed 5 nights in Oct 2025

8/10 Good

FLAVIENE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cafe da manhã otimo
Stayed 2 nights in Sep 2025

8/10 Good

Aury

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Quarto limpo.
Stayed 1 night in Oct 2025