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Holiday Inn Express Hotel & Suites Cross Lanes by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Cross Lanes by IHG

Lobby sitting area
Exterior
Free daily buffet breakfast
Indoor pool
Egyptian cotton sheets, premium bedding, pillow-top beds, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
410 New Goff Mountain Road, Cross Lanes, WV, 25313
  • Place, Regal Nitro
    ‪3 min drive‬
  • Place, Mardi Gras Casino
    ‪3 min drive‬
  • Place, Charleston Coliseum & Convention Center
    ‪12 min drive‬
  • Airport, Charleston, WV (CRW-Yeager)
    ‪20 min drive‬

Room options

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(21 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillow-top beds, desk

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(30 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room

  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 2 Queen Beds

Egyptian cotton sheets, premium bedding, pillow-top beds, desk

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(30 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed

Egyptian cotton sheets, premium bedding, pillow-top beds, desk

Suite, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Egyptian cotton sheets, premium bedding, pillow-top beds, desk

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Communications, Accessible Tub)

Egyptian cotton sheets, premium bedding, pillow-top beds, desk

Suite, 1 King Bed, Accessible (Communications, Accessible Tub)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Egyptian cotton sheets, premium bedding, pillow-top beds, desk

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Egyptian cotton sheets, premium bedding, pillow-top beds, desk

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Egyptian cotton sheets, premium bedding, pillow-top beds, desk

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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    About this property

    Holiday Inn Express Hotel & Suites Cross Lanes by IHG

    This hotel features an indoor pool, a 24-hour fitness center, and a snack bar/deli. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Other amenities include a 24-hour business center, coffee/tea in a common area, and a business center. Weekly housekeeping is available.
    Holiday Inn Express Hotel & Suites Cross Lanes by IHG offers 89 air-conditioned accommodations with complimentary newspapers and complimentary bottled water. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

    This Cross Lanes hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered weekly and change of towels can be requested. Housekeeping is provided on a limited basis.

    Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

    Guests under 16 years old are not allowed in the fitness facility.

    The free breakfast at Holiday Inn Express Hotel & Suites Cross Lanes by IHG gets good marks from our customers. During your stay, you'll be within walking distance of Regal Nitro. You'll find features like free WiFi in public areas, free self parking, and a free manager's reception.
    • Free buffet breakfast served daily
    • Free WiFi
    • Free self parking
    • Take a swim in the indoor pool
    • Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
    • Onsite recreation includes a 24-hour gym
    • Guests have great things to say about the clean accommodations and the helpful staff
    • Just a 4-minute drive from Mardi Gras Casino and 8 minutes from Nitro City Park
    Holiday Inn Express Hotel & Suites Cross Lanes by IHG offers its guests an indoor pool and a 24-hour fitness center. There's a snack bar/deli on site. Free breakfast is served daily, and guests can also enjoy a free manager's reception. A computer station is on site and WiFi is free in public spaces.

    Business amenities include a 24-hour business center and a meeting room. A vending machine, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Holiday Inn Express Hotel & Suites Cross Lanes by IHG. Free self parking is available.

    Smoking is allowed in designated areas at this Cross Lanes hotel.

    Guests are served free buffet breakfast daily from 6:00 AM to 10:00 AM. The hotel hosts a free manager's reception on select days.

    Property amenities

    Internet

    • Available in all rooms: Free WiFi and wired internet
    • Available in some public areas: Free WiFi

    Parking and transport

    • Free offsite parking
    • Free self parking on site
    • Limited on-site self parking

    Food and drink

    • Free buffet breakfast available daily 6:00 AM to 10:00 AM
    • Coffee and tea in common areas
    • Free manager's reception (select days)
    • Snack bar/deli

    Things to do

    • 24-hour gym
    • Indoor pool
    • TV in common areas

    Family friendly

    • Grocery/convenience store
    • In-room microwave
    • In-room refrigerator
    • Indoor pool
    • Laundry facilities
    • Snack bar/deli

    Conveniences

    • 24-hour front desk
    • ATM
    • Free newspapers in lobby
    • Gift shop/newsstand
    • Grocery/convenience store
    • Laundry facilities
    • Safe at front desk
    • Vending machine

    Guest services

    • Change of towels on request
    • Dry cleaning/laundry service
    • Housekeeping (weekly)
    • Wedding services

    Business services

    • 24-hour business centre
    • Computer station
    • Meeting room

    Outdoors

    • In the mountains

    Accessibility

    • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
    • Assistive listening devices
    • Braille/raised signage
    • Lift (107 centimetre wide door)
    • Stair-free path to entrance
    • Wheelchair accessible (may have limitations)
    • Wheelchair-accessible path to lift

    More

    • 4 floors
    • Banquet hall
    • Built in 2013
    • Designated smoking areas
    • Fireplace in lobby

    Room amenities

    Bedroom

    • Blackout drapes
    • Egyptian cotton sheets
    • Pillow menu
    • Pillowtop mattress

    Bathroom

    • Free toiletries
    • Hair dryer
    • Private bathroom
    • Shower/bathtub combination
    • Toothbrush and toothpaste (on request)
    • Towels provided

    Entertainment

    • 37-inch TV with premium cable channels

    Food and drink

    • Coffee/tea maker
    • Free bottled water
    • Microwave
    • Refrigerator

    More

    • Air conditioning
    • Connecting rooms available
    • Desk
    • Free daily newspapers
    • Free local calls
    • Heating
    • Iron/ironing board
    • Phone

    Policies

    Check-in

    Check-in start time: 3 PM; Check-in end time: 2 AM
    Minimum check-in age: 21

    Check-out

    Check-out before 11:00 AM
    Express check-out available

    Special check-in instructions

    Front desk staff will greet guests on arrival at the property
    Information provided by the property may be translated using automated translation tools

    Access methods

    Staffed front desk

    Pets

    • No pets allowed

    Children and extra beds

    • Children are welcome.
    • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.

    Payment types at the property

    Important information

    You need to know

    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    This property accepts credit cards; cash is not accepted
    This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
    Front desk staff will greet guests on arrival at the property.
    If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

    We should mention

    • Pool access available from 6:00 AM to 11:00 PM.
    • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
    • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

    Property is also known as

    Holiday Inn Express Cross Lanes
    Holiday Inn Express Hotel Cross Lanes
    Holiday Inn Express Hotel Suites Cross Lanes
    Inn Express Cross Lanes

    Holiday Inn Express Hotel & Suites Cross Lanes by IHG Reviews

    Reviews

    9.0

    Wonderful

    Rating 10 - Excellent. 668 out of 1002 reviews
    Rating 8 - Good. 225 out of 1002 reviews
    Rating 6 - Okay. 58 out of 1002 reviews
    Rating 4 - Poor. 24 out of 1002 reviews
    Rating 2 - Terrible. 27 out of 1002 reviews

    9.2/10

    Cleanliness

    9.4/10

    Staff & service

    8.8/10

    Amenities

    9.0/10

    Property conditions & facilities

    Reviews

    10/10 Excellent

    Veronica

    Stayed 1 night in Jan 2026

    8/10 Good

    J. Francis

    Stayed 1 night in Jan 2026

    10/10 Excellent

    Candy

    Travelled with family
    Liked: Cleanliness, amenities, property conditions & facilities
    Clean rooms that have been recently remodeled. Front desk staff were very nice! The pool is actually HEATED which is super nice and doesn’t close till 11
    Stayed 1 night in Jan 2026

    10/10 Excellent

    Jessica

    Stayed 1 night in Jan 2026

    10/10 Excellent

    Monica

    Stayed 1 night in Jan 2026

    8/10 Good

    Jacqueline

    Stayed 1 night in Dec 2025

    10/10 Excellent

    M

    Stayed 1 night in Dec 2025

    10/10 Excellent

    Emily

    Liked: Cleanliness, amenities, property conditions & facilities
    Room was clean, cozy, and quiet. Staff very friendly and answered my questions. Check in and check out was fast. Breakfast was delicious with a variety of options. I wasn’t sure when I was driving up the hill late at night but I’m so glad I picked this spot!! It’s one of the best hotel stays I’ve had and I was able to jump back on the Highway easily the next morning! Definitely recommend!!
    Stayed 1 night in Dec 2025

    10/10 Excellent

    Zachary

    Travelled with family, Travelled with family and small children
    Liked: Cleanliness, amenities, property conditions & facilities
    Room was spotless, shower pressure strong and hot, loved the extras..coffee, shampoo and conditioner, extra sheets and blankets, etc. Breakfast was phenomenal and attendant working was wonderful and deserves a raise. Very friendly, helpful, and a hardworking.
    Stayed 1 night in Dec 2025

    10/10 Excellent

    Sarah

    Stayed 1 night in Dec 2025

    8/10 Good

    Dwayne

    Great
    Stayed 1 night in Dec 2025

    8/10 Good

    Fumiyo, Rockville

    Travelled with family
    Liked: Cleanliness, amenities, property conditions & facilities
    It was a great place to stay even though it was our last trip to Charleston since my daughter graduated from university and has moved town. The room was clean and nice, and the staff were always friendly, always asking us if everything was good. The only negative is that there is nothing within walking distance other than Golden Corral restaurants. We have stayed at a couple of different hotels in Charleston and we should have stayed at this hotel from the beginning. Breakfast was good too! We enjoyed :-)
    Stayed 1 night in Dec 2025

    10/10 Excellent

    Terry

    Travelled with group
    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Clean!
    Stayed 1 night in Dec 2025

    10/10 Excellent

    Adam

    Stayed 4 nights in Nov 2025

    10/10 Excellent

    Kris

    Stayed 1 night in Nov 2025

    10/10 Excellent

    George

    Travelled with family
    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Stayed only for a night while passing through WV. Clean rooms, friendly staff and great breakfast.
    Stayed 1 night in Nov 2025

    6/10 Okay

    Andrew P

    Stayed 1 night in Nov 2025

    10/10 Excellent

    christopher

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Stayed 1 night in Nov 2025

    10/10 Excellent

    Clarence

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Wonderful stay, would definitely stay here again. Got a phone call the day before arrival asking if they could do anything ahead to time to make our stay more enjoyable. Also received a phone call after check in to make sure room was acceptable. Breakfast was great! Above your standard hotel selection. Large selection (even had well cooked bacon one day!). Room was clean and bed was very comfortable. Did not use the pool, considered it but water temp felt very cold for a indoor pool. Decent location, was off the main road but felt safe! Overall great experience!
    Stayed 3 nights in Nov 2025

    10/10 Excellent

    Julia

    Liked: Cleanliness, staff & service, amenities
    Staff goes above and beyond to provide comfort, cleanliness, and even thinks of the little things to make the stay more convenient.
    Stayed 3 nights in Nov 2025

    10/10 Excellent

    Larry

    Travelled with family
    Liked: Cleanliness, staff & service, property conditions & facilities
    Yes
    Stayed 1 night in Nov 2025

    10/10 Excellent

    Stephen

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Fresh breakfast
    Stayed 1 night in Nov 2025

    10/10 Excellent

    eric

    Travelled with partner
    Liked: Cleanliness, staff & service, property conditions & facilities
    room was clean but parking lot was a bit sketchy.
    Stayed 1 night in Nov 2025

    10/10 Excellent

    nell

    Liked: Cleanliness, amenities, property conditions & facilities
    The little sweetheart working at the front desk was just a ray of sunshine after a long day of traveling
    Stayed 1 night in Nov 2025

    10/10 Excellent

    Elizabeth

    Business traveller
    Liked: Cleanliness, property conditions & facilities
    The staff was exceptional! Very welcoming. The hotel was clean as well as my room.
    Stayed 1 night in Nov 2025