Quality Inn & Suites Charleston - Civic Center

2.5 star property

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Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a large bed, two bedside tables with lamps, a chair, and a view of the outside.

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Two double beds with headboards, a nightstand with a lamp, and a window with curtains.

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Iron/ironing board, Internet, bed sheets

Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

A bathroom with a granite countertop sink, a toilet, a towel rack, and a mirror.

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2

View all photos for Standard Room, 2 Queen Beds, Non Smoking

A hotel room with two beds, a window with curtains, a bedside table with a lamp, and a view of the outside.

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

A hotel room with a large bed, a desk, a chair, a lamp, and an air conditioning unit.

Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2

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About this property

Quality Inn & Suites Charleston - Civic Center

This smoke-free hotel features a fitness center, coffee/tea in a common area, and a 24-hour front desk. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a TV in a common area and a banquet hall.
Quality Inn & Suites Charleston - Civic Center offers 140 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. Cable television is provided.

Bathrooms include shower/tub combinations. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and microwaves can be requested.

Recreational amenities at the hotel include a fitness center.

Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Our customers tell us they enjoy the free breakfast at Quality Inn & Suites Charleston - Civic Center. During your stay, you're just a quick walk from Avampato Discovery Museum. Free WiFi in public areas, free self parking, and a gym are available.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet in some public areas
  • Free self parking and RV/bus/truck parking
  • Amenities include meeting rooms, an elevator, and coffee/tea in a common area
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Steps from Avampato Discovery Museum and Clay Center for the Arts and Sciences
Free breakfast is served daily. Public spaces have free WiFi and wired Internet. Quality Inn & Suites Charleston - Civic Center also features a fitness center, coffee/tea in a common area, and a television in a common area. Self parking is free.

This Charleston hotel is smoke free.

Guests are served free buffet breakfast daily from 6:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Internet access (surcharge)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Microwave on request

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Friday, Saturday, and Sunday:
  • Indoor pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Quality Inn & Suites Charleston - Civic Center.

Property is also known as

Best Western Charleston Plaza
Motel 6 Charleston WV Hotel
Best Western Charleston Plaza Hotel
6 Charleston WV
Quality Inn Charleston
Quality Charleston
Quality Inn Suites
Quality Inn & Suites Charleston - Civic Center Hotel
Quality Inn & Suites Charleston - Civic Center Charleston
Quality Inn & Suites Charleston - Civic Center Hotel Charleston

Quality Inn & Suites Charleston - Civic Center Reviews

Reviews

6.8
Rating 10 - Excellent. 269 out of 1002 reviews
Rating 8 - Good. 255 out of 1002 reviews
Rating 6 - Okay. 182 out of 1002 reviews
Rating 4 - Poor. 148 out of 1002 reviews
Rating 2 - Terrible. 148 out of 1002 reviews

6.8/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Jenna

Liked: Cleanliness, property conditions & facilities
Clean rooms, friendly staff
Stayed 1 night in Jan 2026
Verified

8/10 Good

William

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very helpful and polite
Stayed 2 nights in Feb 2026
Verified

2/10 Terrible

Kyle

Disliked: Staff & service, amenities, property conditions & facilities
Horrible place
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Travis

Liked: Cleanliness, amenities
It was a nice cozy stay will be staying again
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, amenities
Room was clean & nice for the price point.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Walter

Liked: Cleanliness, property conditions & facilities
Great staff!
Stayed 1 night in Dec 2025
Verified

8/10 Good

CLARK

Liked: Staff & service
Disliked: Cleanliness
There was a tissue between the sheets when we pulled back the covers to go to bed. There actually homeless people on the street next to the hotel 😞 Seemed to be in a sketchy area
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service
Staff was very friendly
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities
The staff is friendly and helpful. Doing business with them is a pleasure. Yes....I recommend this hotel. The price is on the lower side, and quite fair.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Shanna

Liked: Cleanliness, amenities, property conditions & facilities
everything was clean and welcoming
Stayed 1 night in Nov 2025
Verified

8/10 Good

Patricia

Liked: Cleanliness
Disliked: Staff & service, amenities
The hot foods were fresh however, they did not offer any fresh fruit.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Barb

Clean Comfortable bed
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very welcoming and pleasant.
Stayed 1 night in Sep 2025
Verified

6/10 Okay

william

Disliked: Property conditions & facilities
the facility and rooms needs upgrading
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Kate

Check-in was efficient. Room was ok. Breakfast needed some improvements. Sketchy area.
Stayed 1 night in Feb 2026
Verified

6/10 Okay

terry

Liked: Cleanliness
Disliked: Staff & service, amenities
The breakfast was non existent. No food, no coffee, no help! The room was never cleaned or towels replaced. Probably be closed like the hotel beside it unless management makes changes!
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in and excellent customer service.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for an overnight stay during travels
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Norris

Everything was good for an overnight visit.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

duane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good room great price ans convenient
Stayed 1 night in Jul 2025
Verified

8/10 Good

Edmund

Liked: Cleanliness, staff & service, amenities
It was good and comfortable
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the hotel. Excellent job. We will be back
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

akin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice quaint place
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

breonna

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and personable staff. Breakfast was great but limited options. Very convenient location.
Stayed 1 night in Oct 2025
Verified

8/10 Good

John

Liked: Cleanliness, staff & service
The hotel is off the beaten track, but the service was good and the staff were friendly.
Stayed 1 night in Sep 2025