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Quality Inn & Suites Charleston - Civic Center

2.5 star property

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Photo gallery for Quality Inn & Suites Charleston - Civic Center

Reception
Free daily buffet breakfast
Exterior
Outdoor pool
Iron/ironing board, Internet, bed sheets

Reviews

6.8 out of 10

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View in a map
1010 Washington Street E, Charleston, WV, 25301
  • Place, Clay Center for the Arts and Sciences
    ‪3 min walk‬
  • Place, Charleston Town Center
    ‪8 min walk‬
  • Place, Charleston Coliseum & Convention Center
    ‪12 min walk‬
  • Airport, Charleston, WV (CRW-Yeager)
    ‪5 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Iron/ironing board, Internet, bed sheets

Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

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Lobby
Suburban Studios Charleston - Civic Center
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
4.0 out of 5, Very good, 49 reviews
The price is €73
includes taxes & fees
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About this property

Quality Inn & Suites Charleston - Civic Center

Hotel in Charleston with free breakfast and a fitness center
This smoke-free hotel features a fitness center, coffee/tea in a common area, and a 24-hour front desk. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a TV in a common area and a banquet hall.
Quality Inn & Suites Charleston - Civic Center offers 140 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. Cable television is provided.

Bathrooms include shower/tub combinations. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and microwaves can be requested.

Recreational amenities at the hotel include a fitness center.

Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Our customers tell us they enjoy the free breakfast at Quality Inn & Suites Charleston - Civic Center. During your stay, you're just a quick walk from Avampato Discovery Museum. Free WiFi in public areas, free self parking, and a gym are available.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet in some public areas
  • Free self parking and RV/bus/truck parking
  • Amenities include meeting rooms, an elevator, and coffee/tea in a common area
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Steps from Avampato Discovery Museum and Clay Center for the Arts and Sciences
Free breakfast is served daily. Public spaces have free WiFi and wired Internet. Quality Inn & Suites Charleston - Civic Center also features a fitness center, coffee/tea in a common area, and a television in a common area. Self parking is free.

This Charleston hotel is smoke free.

Guests are served free buffet breakfast daily from 6:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Internet access (surcharge)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Microwave on request

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Friday, Saturday, and Sunday:
  • Indoor pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Quality Inn & Suites Charleston - Civic Center.

Property is also known as

Best Western Charleston Plaza
Motel 6 Charleston WV Hotel
Best Western Charleston Plaza Hotel
6 Charleston WV
Quality Inn Charleston
Quality Charleston
Quality Inn Suites
Quality Inn & Suites Charleston - Civic Center Hotel
Quality Inn & Suites Charleston - Civic Center Charleston
Quality Inn & Suites Charleston - Civic Center Hotel Charleston

Quality Inn & Suites Charleston - Civic Center Reviews

Reviews

6.8
Rating 10 - Excellent. 261 out of 1002 reviews
Rating 8 - Good. 263 out of 1002 reviews
Rating 6 - Okay. 183 out of 1002 reviews
Rating 4 - Poor. 149 out of 1002 reviews
Rating 2 - Terrible. 146 out of 1002 reviews

6.8/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

Reviews

6/10 Okay

Elena

Travelled with family
Disliked: Cleanliness
Room needs some updates. Floor lamp shade was very dirty with stains. Bathroom rusted.
Stayed 1 night in Nov 2025

8/10 Good

Chris

Liked: Cleanliness, property conditions & facilities
Room was clean and spacious. Water did not work properly in tub. Only hot water was available to shower. 1st world problem bust still should have been able to regulate the water temp.
Stayed 1 night in Nov 2025

8/10 Good

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was easy. The staff was friendly. Our room was clean and comfortable. The free breakfast was not maintained. By 8am, the waffle mix was empty. When we asked for more to be brought out, the staff person came and took it completely down with no explanation.
Stayed 1 night in Nov 2025

2/10 Terrible

Shelby

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The front desk man was the absolute rudest person I’ve ever encountered in a customer service role. We asked if we could get two of them conjoined (which I also asked for when I made the reservation) and he said they don’t do that here, then totally ignored us when we asked if the rooms could be close to each other. When we asked him why he ignored us, he became verbally combative and continued to fight with us about our rooms. It was absolutely unacceptable for a customer service role. I would not ever consider staying here again.
Stayed 1 night in Oct 2025

10/10 Excellent

Aaron

Stayed 1 night in Nov 2025

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities
Always courteous, always clean, always accommodating. Whenever I need a hotel in Charleston, I will stay here. The
Stayed 1 night in Nov 2025

8/10 Good

Amy

Stayed 1 night in Oct 2025

10/10 Excellent

Brandon

Stayed 1 night in Oct 2025

4/10 Poor

Janice

Travelled with group
Disliked: Property conditions & facilities, room comfort
This hotel was in a run down area of Charleston, and didn't feel safe for 2 female travellers. The whole floor on the 2nd floor had a strong over powering smell of weed. The following day, a very helpful receptionist allocated us a more suitable room on the 8th floor after we told her of the situation. The swimming pool is not in use and seems it has been this way for some time.
The hotel can't resolve the problem of homeless people or the area but worth mentioning. View from 8th floor window. Pool covered.
Stayed 2 nights in Oct 2025

10/10 Excellent

Aaron

Travelled with group
Liked: Cleanliness, staff & service, amenities
We extended our stay with ease! Thank you!
Stayed 2 nights in Oct 2025

8/10 Good

JAMES

Liked: Cleanliness, staff & service
Not bad overall. Parking very tight. Room was clean,but really big stain on carpet.
Stayed 1 night in Oct 2025

4/10 Poor

Thomas

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Unfriendly staff.
Stayed 1 night in Oct 2025

4/10 Poor

David

Stayed 1 night in Oct 2025

8/10 Good

MIHAI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, Breakfast was good, vary options, Capitol street about 10 min walking (not too many restaurants and stores for a downtown). I was shock to see the mall nearby empty on a Saturday evening… and when I say empty I mean empty.
Stayed 1 night in Oct 2025

6/10 Okay

Patricia, Mayfield heights

Stayed 1 night in Oct 2025

8/10 Good

James

Stayed 1 night in Oct 2025

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very welcoming and pleasant.
Stayed 1 night in Sep 2025

10/10 Excellent

Travis

Liked: Cleanliness, amenities
It was a nice cozy stay will be staying again
Stayed 2 nights in Sep 2025

4/10 Poor

Tammy

Disliked: Cleanliness, staff & service, property conditions & facilities
When we got downstairs to the breakfast buffet there was no meats, juice,cups, or bread for toast. All they had were a few scrambled eggs and a couple of biscuits that was it. I inquired how long it would be before any breakfast food would be brought out and said 10 minutes. Then all she brought out was waffle batter. Then the ice machine outside my room didn’t work. There were only 2 towels in the bathroom. And there were homeless people all up and down the sidewalk by the parking lot. The only Quality about the whole thing was the bed!
Stayed 1 night in Oct 2025

2/10 Terrible

Daria

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
The room had mold in the bathtub and at the edge of the floor, an old broken lampshade with holes in it, a white comforter with little yellowish stains on it, scratched up furniture and a bed that dipped in the middle. They bathroom door had discoloration and was scratched up but I am not sure if it was dirt or stains. At breakfast they ran out of eggs, maple syrup and forks. I asked them to refurbish the food but had to finally leave so I am not sure that this was done. It was in the middle of the breakfast hours, not at the end.
Lampshade with homes
Bathroom mold
Scratched up furniture
Tub mold
Stayed 1 night in Oct 2025

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

8/10 Good

Feky

Liked: Cleanliness, staff & service
Overall it’s okay
Stayed 1 night in Oct 2025

6/10 Okay

Denise

Liked: Staff & service
Two people were yelling at each other on the hallway at 2:30 am.
Stayed 2 nights in Oct 2025

10/10 Excellent

breonna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and personable staff. Breakfast was great but limited options. Very convenient location.
Stayed 1 night in Oct 2025

2/10 Terrible

Quantee

Liked: Cleanliness
Disliked: Staff & service
I booked a room for the wrong area and i could not get my room transfered to the same state different area and all i did was reserve it and i couldn't get a refund so thats what my review from how can i rate the stay if i never even stayed there.
Stayed 1 night in Sep 2025