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Quality Inn & Suites Charleston - Civic Center

2.5 star property

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Photo gallery for Quality Inn & Suites Charleston - Civic Center

Reception
Outdoor pool
Iron/ironing board, Internet, bed sheets
Free daily buffet breakfast
Exterior

Reviews

6.8 out of 10

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View in a map
1010 Washington Street E, Charleston, WV, 25301
  • Place, Clay Center for the Arts and Sciences
    ‪3 min walk‬
  • Place, Charleston Town Center
    ‪8 min walk‬
  • Place, Charleston Coliseum & Convention Center
    ‪12 min walk‬
  • Airport, Charleston, WV (CRW-Yeager)
    ‪5 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Iron/ironing board, Internet, bed sheets

Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

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Free daily continental breakfast
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  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.2 out of 5, Very good, 1,013 reviews
The price is €71
includes taxes & fees
7 Apr - 8 Apr
Quality Inn Charleston South

About this property

Quality Inn & Suites Charleston - Civic Center

This smoke-free hotel features a fitness center, coffee/tea in a common area, and a 24-hour front desk. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a TV in a common area and a banquet hall.
Quality Inn & Suites Charleston - Civic Center offers 140 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. Cable television is provided.

Bathrooms include shower/tub combinations. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and microwaves can be requested.

Recreational amenities at the hotel include a fitness center.

Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Our customers tell us they enjoy the free breakfast at Quality Inn & Suites Charleston - Civic Center. During your stay, you're just a quick walk from Avampato Discovery Museum. Free WiFi in public areas, free self parking, and a gym are available.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet in some public areas
  • Free self parking and RV/bus/truck parking
  • Amenities include meeting rooms, an elevator, and coffee/tea in a common area
  • Onsite recreation includes a gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Steps from Avampato Discovery Museum and Clay Center for the Arts and Sciences
Free breakfast is served daily. Public spaces have free WiFi and wired Internet. Quality Inn & Suites Charleston - Civic Center also features a fitness center, coffee/tea in a common area, and a television in a common area. Self parking is free.

This Charleston hotel is smoke free.

Guests are served free buffet breakfast daily from 6:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Internet access (surcharge)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Microwave on request

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Friday, Saturday, and Sunday:
  • Indoor pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Quality Inn & Suites Charleston - Civic Center.

Property is also known as

Best Western Charleston Plaza
Motel 6 Charleston WV Hotel
Best Western Charleston Plaza Hotel
6 Charleston WV
Quality Inn Charleston
Quality Charleston
Quality Inn Suites
Quality Inn & Suites Charleston - Civic Center Hotel
Quality Inn & Suites Charleston - Civic Center Charleston
Quality Inn & Suites Charleston - Civic Center Hotel Charleston

Quality Inn & Suites Charleston - Civic Center Reviews

Reviews

6.8
Rating 10 - Excellent. 262 out of 1003 reviews
Rating 8 - Good. 263 out of 1003 reviews
Rating 6 - Okay. 183 out of 1003 reviews
Rating 4 - Poor. 148 out of 1003 reviews
Rating 2 - Terrible. 147 out of 1003 reviews

6.8/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Jeff

Stayed 1 night in Dec 2025

8/10 Good

Barb

Clean Comfortable bed
Stayed 1 night in Dec 2025

8/10 Good

Walter

Liked: Cleanliness, property conditions & facilities
Great staff!
Stayed 1 night in Dec 2025

6/10 Okay

Sarah

Travelled with family
Disliked: Cleanliness
Was just ok. Hair in shower, toilet wasn’t clean. Bed was comfortable and sheets clean.
Stayed 1 night in Dec 2025

6/10 Okay

Kristina

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast did not have many choices though my daughter loved making a waffle. I felt that a hotel would have a first aid kit somewhere, but they had no band-aids anywhere for a cut on my daughter’s ankle.
Stayed 1 night in Dec 2025

10/10 Excellent

Jeff

Stayed 1 night in Nov 2025

6/10 Okay

Megan

Staff were very friendly. The coffee pot in the room, however, was broken and clearly had been for some time.
Stayed 1 night in Nov 2025

8/10 Good

Courtney

Stayed 1 night in Nov 2025

10/10 Excellent

Aaron

Stayed 1 night in Nov 2025

6/10 Okay

Maria

Business traveller
Disliked: Amenities, property conditions & facilities
I the beds where very uncomfortable and also the pillows, too many homeless around property hotel.
Stayed 1 night in Nov 2025

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service
Staff was very friendly
Stayed 2 nights in Nov 2025

10/10 Excellent

Melvin

Stayed 1 night in Nov 2025

8/10 Good

Edmund

Liked: Cleanliness, staff & service, amenities
It was good and comfortable
Stayed 1 night in Nov 2025

10/10 Excellent

Sonja

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the hotel. Excellent job. We will be back
Stayed 1 night in Nov 2025

8/10 Good

Mitch

Liked: Cleanliness, staff & service, amenities
Everything was good except the fire alarm close by and beeping all night
Stayed 1 night in Nov 2025

10/10 Excellent

Ralph

Business traveller
Liked: Cleanliness, staff & service, amenities
Room was clean & nice for the price point.
Stayed 1 night in Nov 2025

10/10 Excellent

Aaron

Stayed 1 night in Nov 2025

10/10 Excellent

Kshitiz

Stayed 1 night in Oct 2025

10/10 Excellent

Aaron

Stayed 2 nights in Nov 2025

6/10 Okay

Elena

Travelled with family
Disliked: Cleanliness
Room needs some updates. Floor lamp shade was very dirty with stains. Bathroom rusted.
Stayed 1 night in Nov 2025

8/10 Good

Chris

Liked: Cleanliness, property conditions & facilities
Room was clean and spacious. Water did not work properly in tub. Only hot water was available to shower. 1st world problem bust still should have been able to regulate the water temp.
Stayed 1 night in Nov 2025

8/10 Good

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was easy. The staff was friendly. Our room was clean and comfortable. The free breakfast was not maintained. By 8am, the waffle mix was empty. When we asked for more to be brought out, the staff person came and took it completely down with no explanation.
Stayed 1 night in Nov 2025

2/10 Terrible

Shelby

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The front desk man was the absolute rudest person I’ve ever encountered in a customer service role. We asked if we could get two of them conjoined (which I also asked for when I made the reservation) and he said they don’t do that here, then totally ignored us when we asked if the rooms could be close to each other. When we asked him why he ignored us, he became verbally combative and continued to fight with us about our rooms. It was absolutely unacceptable for a customer service role. I would not ever consider staying here again.
Stayed 1 night in Oct 2025

10/10 Excellent

Aaron

Stayed 1 night in Nov 2025

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities
Always courteous, always clean, always accommodating. Whenever I need a hotel in Charleston, I will stay here. The
Stayed 1 night in Nov 2025