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The Palmetto Hotel

4.0 star property

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Photo gallery for The Palmetto Hotel

Lobby
Penthouse (Redemption) | Terrace/patio
Bar (on property)
Exterior
Premium Room, Multiple Beds, Balcony

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Parking available

Explore the area

View in a map
194 East Bay Street, Charleston, SC, 29401
  • Place, Waterfront Park
    ‪1 min walk‬
  • Place, Charleston City Market
    ‪3 min walk‬
  • Place, Rainbow Row
    ‪4 min walk‬
  • Airport, Charleston, SC (CHS-Charleston Intl.)
    ‪18 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Balcony

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Balcony

9.0 out of 10
Wonderful
(84 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed

9.2 out of 10
Wonderful
(154 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Accessible

9.6 out of 10
Exceptional
(17 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse (Redemption)

Penthouse (Redemption)

Penthouse (Redemption)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Balcony

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed, Accessible, Balcony

8.0 out of 10
Very good
(3 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Multiple Beds, Balcony

Premium Room, Multiple Beds, Balcony

Premium Room, Multiple Beds, Balcony

8.0 out of 10
Very good
(4 reviews)
  • City view
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(11 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

The Palmetto Hotel

A restaurant, a bar/lounge, and valet parking are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include coffee/tea in a common area, free use of bicycles, and concierge services.
The Palmetto Hotel offers 45 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. 55-inch Smart televisions come with digital channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include complimentary bicycles.
Our customers tell us they can't get enough of the free breakfast at The Palmetto Hotel. During your stay, you're just a quick walk from Charleston City Market. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free continental breakfast served daily
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes complimentary bicycles
  • Guests have great things to say about the location and the overall condition of the property
  • Just a 3-minute walk from Charleston City Market and 3 minutes by foot from Port of Charleston
  • Dogs welcome for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include meeting rooms and coworking spaces. The Palmetto Hotel also features tour/ticket assistance, coffee/tea in a common area, and concierge services. Parking is available for a fee. A complete renovation of The Palmetto Hotel was completed in January 2023.

This 4-star Charleston hotel is smoke free.

Guests are served free continental breakfast daily from 7:00 AM to 10:00 AM.
The Palmetto Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered valet parking on site (USD 55 per night; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Private picnics

Things to do

  • Free bicycle rentals

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Coworking space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Renovated entire property - January 2023
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay, plus a deposit of USD 150 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered valet parking fee: USD 55 per night (in/out privileges)
  • Pet deposit: USD 150 per stay
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

The Palmetto Hotel Hotel
The Saint Hotel Charleston
The Palmetto Hotel Charleston
The Saint Hotel Charleston SC
The Palmetto Hotel Hotel Charleston

The Palmetto Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 758 out of 975 reviews
Rating 8 - Good. 124 out of 975 reviews
Rating 6 - Okay. 61 out of 975 reviews
Rating 4 - Poor. 23 out of 975 reviews
Rating 2 - Terrible. 9 out of 975 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

4/10 Poor

Erin

Stayed 2 nights in Feb 2026

10/10 Excellent

Anita

Stayed 2 nights in Jan 2026

8/10 Good

Andrys

Stayed 3 nights in Jan 2026

6/10 Okay

Anna

Business traveller
Liked: Cleanliness, staff & service, amenities
Staff was very courteous and professional. The room had several issues the hot water took over 20 minutes to come, the hvac did not work properly.
Stayed 3 nights in Jan 2026

10/10 Excellent

kathy

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was beautifully decorated. Room amenities included bath robes and a generous room bar. Lobby has a bar which serves breakfast every morning Great location. Highly recommend
Stayed 1 night in Jan 2026

8/10 Good

LEANDRO

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very nice.
Stayed 3 nights in Jan 2026

4/10 Poor

William, Tampa

Stayed 4 nights in Oct 2025

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great room, very friendly staff.
Stayed 3 nights in Jan 2026

10/10 Excellent

Chris

Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing
Stayed 3 nights in Jan 2026

10/10 Excellent

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had great experience with this hotel and we'd love to come back again soon.
Stayed 3 nights in Jan 2026

6/10 Okay

Raena

Stayed 3 nights in Jan 2026

10/10 Excellent

Laura

Liked: Cleanliness, staff & service
Wish I could make this 4.5 stars - not quite a five-star stay. Loved the location and the room was well appointed. But our deluxe king room was smaller than the photos make it look. And we were disappointed by the furnishings - wish there were drawers to unpack suitcases into since we stayed for several days. But besides that, it was a nice stay and the front desk staff were all great.
Stayed 3 nights in Jan 2026

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities
Very clean rooms, very central location, tons of restaurants within steps of door.
Stayed 4 nights in Jan 2026

6/10 Okay

Ava

Stayed 2 nights in Jan 2026

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was nice, fresh and super simple in the best way. Room was very chic, new and clean. Everything was great.
Stayed 1 night in Dec 2025

10/10 Excellent

Ameeta

Stayed 9 nights in Jan 2026

10/10 Excellent

Autumn, park City

Cute
Stayed 1 night in Jan 2026

6/10 Okay

Carla

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Our stay was pleasant, and the Palmetto is a lovely hotel with friendly staff. The location was very convenient and within walking distance to points of interest and restaurants, the bed was very comfortable, and the complementary breakfast was tasty. However, the description on the website is a bit misleading. First, we paid a premium for a balcony only to find it was only about 1 foot deep and wasn't even useful for letting in fresh air since it was facing a fairly busy street. Second, the "nearby" gym is a 45 minute walk. Third, there is no restaurant. The bar serves appetizer food, but we were decidedly unimpressed with the charcuterie plate which came with about 8 cubes of cheddar and pepper jack rather than the fancier bits of cheese pictured on their website menu. Finally, while the bed was comfortable and the bathroom was clean, the carpets were worn and stained and the ottoman in the room (no chair) appeared to have had something spilled all over it. The Palmetto was nice enough, but there were several other options that sounded as nice and were significantly less expensive We chose the Palmetto over the others because of the balcony and the gym access, both of which turned out to be a bust. In light of that, while I won't rule out staying at the Palmetto again, I will look at other hotels.
Stayed 4 nights in Jan 2026

10/10 Excellent

Kelly

Travelled with partner
Great staff/breakfast/bar
Stayed 2 nights in Dec 2025

10/10 Excellent

Kathleen

Stayed 2 nights in Dec 2025

10/10 Excellent

Mary

Stayed 3 nights in Dec 2025

10/10 Excellent

JACKELINE, MIAMI

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and perfect. Breakfast was delicious and warm. The atmosphere is very calm and inviting. Great management. Valet was easy and worry free.
Stayed 1 night in Dec 2025

10/10 Excellent

Margarita, Cranberry Twp

Stayed 2 nights in Dec 2025

10/10 Excellent

Alana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at the Palmetto over the holidays. The hotel is clean, well appointed, and was beautifully decorated. The breakfast in the morning was a great perk. The selections are limited but the food offered was delicious. We also enjoyed the lobby bar for a nice after dinner cocktail. We found the location to be very convenient and we were able to walk to the market, restaurants, and the waterfront easily. We would stay here again given the opportunity.
Stayed 2 nights in Dec 2025

10/10 Excellent

Malissa

Stayed 3 nights in Nov 2025