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The Palmetto Hotel

4.0 star property

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Photo gallery for The Palmetto Hotel

Lobby
Bar (on property)
Penthouse (Redemption) | Terrace/patio
Premium Room, Multiple Beds, Balcony
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Parking available

Explore the area

View in a map
194 East Bay Street, Charleston, SC, 29401
  • Place, Waterfront Park
    ‪1 min walk‬
  • Place, Port of Charleston
    ‪3 min walk‬
  • Place, Charleston City Market
    ‪3 min walk‬
  • Airport, Charleston, SC (CHS-Charleston Intl.)
    ‪16 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Balcony

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Balcony

9.0 out of 10
Wonderful
(83 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed

9.2 out of 10
Wonderful
(150 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Accessible

9.6 out of 10
Exceptional
(17 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse (Redemption)

Penthouse (Redemption)

Penthouse (Redemption)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Balcony

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed, Accessible, Balcony

8.0 out of 10
Very good
(3 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Multiple Beds, Balcony

Premium Room, Multiple Beds, Balcony

Premium Room, Multiple Beds, Balcony

8.0 out of 10
Very good
(4 reviews)
  • City view
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(11 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

The Palmetto Hotel

A restaurant, a bar/lounge, and valet parking are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include coffee/tea in a common area, free use of bicycles, and concierge services.
The Palmetto Hotel offers 45 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. 55-inch Smart televisions come with digital channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include complimentary bicycles.
Our customers tell us they can't get enough of the free breakfast at The Palmetto Hotel. During your stay, you're just a quick walk from Charleston City Market. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free continental breakfast served daily
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes complimentary bicycles
  • Guests have great things to say about the location and the breakfast
  • Just a 3-minute walk from Charleston City Market and 3 minutes by foot from Port of Charleston
  • Dogs welcome for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include meeting rooms and coworking spaces. The Palmetto Hotel also features tour/ticket assistance, coffee/tea in a common area, and concierge services. Parking is available for a fee. A complete renovation of The Palmetto Hotel was completed in January 2023.

This 4-star Charleston hotel is smoke free.

Guests are served free continental breakfast daily from 7:00 AM to 10:00 AM.
The Palmetto Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered valet parking on site (USD 55 per night; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Private picnics

Things to do

  • Free bicycle rentals

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Coworking space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Renovated entire property - January 2023
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay, plus a deposit of USD 150 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered valet parking fee: USD 55 per night (in/out privileges)
  • Pet deposit: USD 150 per stay
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

The Palmetto Hotel Hotel
The Saint Hotel Charleston
The Palmetto Hotel Charleston
The Saint Hotel Charleston SC
The Palmetto Hotel Hotel Charleston

The Palmetto Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 728 out of 925 reviews
Rating 8 - Good. 111 out of 925 reviews
Rating 6 - Okay. 56 out of 925 reviews
Rating 4 - Poor. 21 out of 925 reviews
Rating 2 - Terrible. 9 out of 925 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

DAVID

Stayed 2 nights in Dec 2025

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Negative: Room was in good condition but could hear people in the hall way all the time and from above us and in the walls. Positive: Staff was super friendly. Negative: breakfast is only a couple pastries, and coffee. Positive: The hotel is close to everything (within walking distance) Negative: have to park in a public parking deck or use valet. Only options.
Stayed 4 nights in Dec 2025

10/10 Excellent

Martin

Everything
Stayed 5 nights in Dec 2025

10/10 Excellent

Diana

Stayed 1 night in Dec 2025

10/10 Excellent

daniela

Business traveller
Liked: Cleanliness, staff & service, amenities
Wonderful staff, great location, nice room
Stayed 3 nights in Dec 2025

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great! Would def go back.
Stayed 1 night in Dec 2025

6/10 Okay

Bob

Stayed 2 nights in Dec 2025

10/10 Excellent

Julia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2025

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service
Disliked: Room comfort
Room 212 is a noisy nightmare. There is some sort of industrial fan or motor that blows/whirs/hums 23 hours a day. One curtain was inoperable. The thermostat had to be turned off, as it would never stop heating.
Stayed 2 nights in Dec 2025

8/10 Good

Lauretta

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room was very clean and the shower was fabulous! Great location.
Stayed 2 nights in Dec 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities
Everything was amazing! The check in and valet processes were smooth and the complimentary cocktail was a great touch. I don’t typically go to a hotel’s bar, but the cocktail was so good that I had to check it out. Not only was the bartender attentive and kind, she also makes a killer drink! The interior design was also breathtaking and has made me consider redoing a few rooms in my home! There are so many amazing things about the Palmetto, but these parts all stood out to me.
Stayed 1 night in Dec 2025

10/10 Excellent

Lynne

Stayed 3 nights in Nov 2025

8/10 Good

Brian

Stayed 2 nights in Dec 2025

8/10 Good

Christopher

Stayed 3 nights in Dec 2025

10/10 Excellent

KEYTRELL

Liked: Cleanliness, amenities, property conditions & facilities
The clean room and the friendly staff.
Stayed 4 nights in Dec 2025

6/10 Okay

natalie

Business traveller
Liked: Cleanliness, staff & service
Amenities. For the price of this boutique style hotel I don't feel like we got the best bang for our buck. We were in room 411 which had a displeasing smell immediately upon entering the room. Also it was right next to 4, yes 4 parked housekeeping staff carts. This was very unappealing, not very romantic, and unfortunately was very loud especially in the morning. We could also hear the staff delightfully caring on, at least they were cheerful and laughing. Also the room had stained carpets and the chair to lounge in was also stained. Our toilet would not flush in this room as well. So every time we used the toilet we had to manually open the lid and pull the float, to actually flush... every time. In the morning we were gretted by silver fish bugs running all over the bathroom floor. We killed three. They're harmless and Charleston is old, but while were here, so were they. The hallway carpet was quite stained as well. Bedding could be thicker, or an extra blanket as it was very thin duvet, and and quite cold outside at a chilly 35°. It could be an adorable place if a few things would be taken care of. The drinks were very good at the bar, and a very nice bartender. There was a nice little continental breakfast spread and a welcome cocktail, that was a nice touch. The Valet was wonderful and kind, and fast. especially in the moment.
Stayed 2 nights in Dec 2025

6/10 Okay

Chelsea

Stayed 2 nights in Dec 2025

10/10 Excellent

Lauren

Stayed 1 night in Nov 2025

10/10 Excellent

Sloane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it all!
Stayed 3 nights in Oct 2025

8/10 Good

Joann

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our room was lovely and I am so grateful to the staff who left champagne for my daughter's 26th birthday. Everyone was absolutely wonderful and we enjoyed our stay very much.
Stayed 1 night in Nov 2025

10/10 Excellent

Dalton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great. I would suggest that you put a luggage rack in each room so that the guest would not have to put their luggage on the floor.
Stayed 3 nights in Nov 2025

8/10 Good

FRANCESCA

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The Palmetto Hotel is clean, the staff is welcoming, and the property smells wonderful. However, the breakfast could use improvement, and my room was smaller than expected and lacked a mini fridge.
Stayed 3 nights in Nov 2025

10/10 Excellent

Boris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service! Great location.
Stayed 3 nights in Nov 2025

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Super clean room and great staff!
Stayed 1 night in Nov 2025

10/10 Excellent

Lisa

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Great staff, well appointed amenities and very clean.
Stayed 1 night in Nov 2025