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The Palmetto Hotel

4.0 star property

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Photo gallery for The Palmetto Hotel

Experience the elegant atmosphere of our lobby, featuring a stunning chandelier, plush seating area, and beautiful views.
Relax on the rooftop terrace with comfortable lounge chairs and expansive city views.
Welcome to The Palmetto Hotel, featuring a charming entrance with double doors and a cozy outdoor seating area.
Enjoy meals in this dining area with a large table and six chairs, surrounded by a high ceiling and floor-to-ceiling windows offering a city view.
Relax in a spacious room with a large bed, comfortable armchair, and a coffee table.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet-friendly
  • Laundry
  • Housekeeping

Explore the area

Map
194 East Bay Street, Charleston, SC, 29401
  • Waterfront Park
    ‪1 min walk‬
  • Port of Charleston Cruise Terminal
    ‪3 min walk‬
  • Charleston City Market
    ‪3 min walk‬
  • Charleston, SC (CHS-Charleston Intl.)
    ‪18 min drive‬

Room options

View all photos for Deluxe Room, 2 Queen Beds (Bay Street)

Relax in a stylish room with a large mirror, striped wallpaper, and a comfortable bed.

Deluxe Room, 2 Queen Beds (Bay Street)

10.0 out of 10
Exceptional
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed (Water View)

Relax in a stylish room with a large mirror, striped wallpaper, and a comfortable bed.

Deluxe Room, 1 King Bed (Water View)

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Multiple Beds, Balcony

Relax in a spacious room with a large bed, sofa, and television, perfect for unwinding in comfort.

Premium Room, Multiple Beds, Balcony

8.0 out of 10
Very good
(4 reviews)
  • City view
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Superior Room, 1 King Bed

Relax in a spacious room with a large bed, seating area, and wall-mounted TV.

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(10 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse (Redemption)

Relax in this stylish living room with a large flat-screen TV, comfortable seating area, and city views.

Penthouse (Redemption)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Balcony

Relax in a spacious room with a large bed, sofa, and tropical leaf-patterned walls.

Room, 1 King Bed, Accessible, Balcony

8.0 out of 10
Very good
(3 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible

Relax in this serene bedroom with a large bed, a small table, and a comfortable chair.

Deluxe Room, 1 King Bed, Accessible

9.6 out of 10
Exceptional
(15 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed

Relax in a stylish room with a large mirror, striped wallpaper, and a comfortable bed.

Deluxe Room, 1 Queen Bed

9.2 out of 10
Wonderful
(36 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed

Relax in this serene bedroom with a large bed, a small table, and a comfortable chair.

Deluxe Room, 1 King Bed

9.2 out of 10
Wonderful
(126 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony

Relax in a spacious room with a large bed, sofa, and tropical leaf-patterned walls.

Deluxe Room, 1 King Bed, Balcony

9.2 out of 10
Wonderful
(73 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

The Palmetto Hotel

Hotel with free breakfast, steps from Port of Charleston Cruise Terminal
A restaurant, a bar/lounge, and valet parking are available at this smoke-free hotel. Free English breakfast and free WiFi in public areas are also provided. Other amenities include coffee/tea in a common area, free use of bicycles, and concierge services.
The Palmetto Hotel offers 45 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. 55-inch Smart televisions come with digital channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include complimentary bicycles.
Our customers tell us they can't get enough of the free breakfast at The Palmetto Hotel. During your stay, you're just a quick walk from Port of Charleston Cruise Terminal. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.
  • Free English breakfast served daily
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes complimentary bicycles
  • Guests have great things to say about the helpful staff and the central location
  • Steps from Port of Charleston Cruise Terminal and 3 minutes by foot from Charleston City Market
  • Dogs welcome for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include meeting rooms and coworking spaces. The Palmetto Hotel also features tour/ticket assistance, coffee/tea in a common area, and concierge services. Parking is available for a fee. A complete renovation of The Palmetto Hotel was completed in January 2023.

This 4-star Charleston hotel is smoke free.

Guests are served free English breakfast daily from 7:00 AM to 10:00 AM.
The Palmetto Hotel has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered valet parking on site (USD 55 per night; includes in/out privileges)

Food and drink

  • Free English breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Private picnics

Things to do

  • Free bicycle rentals

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Coworking space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Renovated entire property - January 2023
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay, plus a deposit of USD 150 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered valet parking fee: USD 55 per night (in/out privileges)
  • Pet deposit: USD 150 per stay
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

The Palmetto Hotel Hotel
The Saint Hotel Charleston
The Palmetto Hotel Charleston
The Saint Hotel Charleston SC
The Palmetto Hotel Hotel Charleston

The Palmetto Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 609 out of 768 reviews
Rating 8 - Good. 93 out of 768 reviews
Rating 6 - Okay. 41 out of 768 reviews
Rating 4 - Poor. 16 out of 768 reviews
Rating 2 - Terrible. 9 out of 768 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

kasie

Liked: Property conditions & facilities
Disliked: Staff & service
Beautiful hotel and walking distances to many attractions in the city. Staff did the minimum for room cleaning and didn’t restock fridge. Also, employees seemed put out when you asked for anything.
Stayed 4 nights in May 2025

10/10 Excellent

Asia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Immaculate vibes

Absolutely LOVE this hotel. The vibe was immaculate, service, bar, breakfast… everything is just perfect!
Stayed 2 nights in May 2025

10/10 Excellent

Estonna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Katharine

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a beautiful hotel. Very convenient to all the streets of Charleston. I noticed our room had not been vacuumed on my side of the bed but when I spoke with the house keeping manager she said we vacuum ALL rooms and I said well I don’t have a pet 💩or have been eating sunflower seeds. She repeated the we vacuum so I said forget it and didn’t bother to let them correct the problem.
Stayed 2 nights in Apr 2025

10/10 Excellent

Angela, Newbury Park

Stayed 1 night in May 2025

10/10 Excellent

Katharine

Stayed 3 nights in Apr 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Southern charm

Thank you for an amazing stay at Palmetto! It was such a beautiful boutique hotel. We loved it! It have such southern charm and vibes. Loved the decor inside, especially the chandelier! There was a bar with a super awesome bartender who served great drinks! We got checked in and our room was lovely and spacious. Bathrooms were huge and the shower was perfect! Bed was super comfortable! In the morning we had fresh juice and drinks and although we only stayed one night we absolutely loved it. It’s also in a perfect location so close to everything !
Stayed 1 night in Apr 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Palmetto

It was a nice hotel carpet needed to be cleaned for the price we paid. But overall a nice hotel.
Stayed 3 nights in Apr 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

6/10 Okay

Stewart, Columbus

Disliked: Amenities, property conditions & facilities
Growing tired looking; carpets dirty, lobby furniture worn and stained, etc.
Stayed 3 nights in Apr 2025

10/10 Excellent

justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Charlestown option

Great location and very comfortable. Breakfast was delightful.
Stayed 2 nights in Apr 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place! Excellent service and good breakfast.
Stayed 2 nights in Apr 2025

8/10 Good

Claudette

Liked: Property conditions & facilities
It was lovely. Wonderful shower, comfortable bed. Very clean
Stayed 1 night in Apr 2025

2/10 Terrible

Vanessa

Travelled with partner
Asked for breast milk to be stored in freezer and was stored in fridge and will not be frozen for my flight.
Stayed 2 nights in Apr 2025

4/10 Poor

Alex

Disliked: Property conditions & facilities
We loved location but didn’t love that the electricity went out, there were no options but to go to our car to charge our phones, we never got offered a refund or
Stayed 2 nights in Apr 2025

8/10 Good

Marjorie

Liked: Staff & service
It’s ok. Could use a deep clean and our room had a view of a roof but it was in a great location. Power went out for about two hours one night we were there; that was interesting. Room small, no luggage cradle, no iron, but they had a steamer. Hair dryer terrible/cheap, they should upgrade those. Shower area was ok, but the shower head not practical, low water pressure. Bed was not good, too soft, caved in in the center. Terrible pillows. For the price I don’t think I’d stay here again and will try another place.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, quality and charming.
Stayed 4 nights in Apr 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Sherri

Anniversary Trip!

This place was perfect! From the valet, to the check in, room and bar. You could walk to so many things. We were able to sightsee, eat, shop and rest in the most comfortable bed ever! Top notch staff. Will book again!
Stayed 2 nights in Apr 2025

10/10 Excellent

Jeannine

Travelled with partner
Liked: Staff & service, property conditions & facilities
We loved the location and the staff was always friendly and helpful. We will definitely come stay at the Palmetto again!
Stayed 4 nights in Apr 2025

4/10 Poor

Howard

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Dr. David R.

Liked: Cleanliness, staff & service, amenities
Water dripping sound in wall of room was annoying
Stayed 2 nights in Apr 2025

10/10 Excellent

Maureen

Liked: Staff & service, property conditions & facilities
Great location and very nice hotel!
Stayed 1 night in Apr 2025

8/10 Good

Rachael

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was a lovely boutique style and comfortable. The location was very central. The continental breakfast was ok, but expected a little better considering the cost and the coffee was awful. We ended up going next door for coffee most mornings. Most of the staff were friendly and welcoming but not all
Stayed 5 nights in Mar 2025

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wedding Stay

Personable staff and very helpful. Conveniently located.
Stayed 2 nights in Apr 2025