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City Express by Marriott Charlotte South End

2.5 star property

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Photo gallery for City Express by Marriott Charlotte South End

Free daily continental breakfast
Room, 2 Queen Beds
Property amenity
Fitness facility
Lobby lounge

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Gym
  • Parking available
  • Laundry room

Explore the area

View in a map
242 E Woodlawn Road, Charlotte, NC, 28217
  • Place, Bowlero South Boulevard
    ‪7 min walk‬
  • Place, Seneca Shopping Center
    ‪16 min walk‬
  • Place, Tyvola Square
    ‪2 min drive‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪11 min drive‬

Room options

View all photos for Room, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

8.6 out of 10
Excellent
(10 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About this property

City Express by Marriott Charlotte South End

A fitness center, coffee/tea in a common area, and laundry facilities are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Additionally, a 24-hour front desk, gift shops/newsstands, and a TV in a common area are onsite.
City Express by Marriott Charlotte South End offers 96 air-conditioned accommodations with hair dryers and irons/ironing boards. 50-inch Smart televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

Our customers tell us they can't get enough of the helpful staff at City Express by Marriott Charlotte South End. During your stay, you'll be within walking distance of Tyvola Square. Features include free breakfast and free WiFi in public areas, plus a gym.
  • Free continental breakfast served daily
  • Free WiFi (speed: 25+ Mbps)
  • Extended parking available for a fee
  • Amenities include a gift shop, laundry facilities, and an elevator
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 7 minutes by car from Bank of America Stadium and 8 minutes from Spectrum Center
Free breakfast is served daily. Public spaces have free WiFi. A fitness center, a vending machine, and gift shops/newsstands are also featured at the business-friendly City Express by Marriott Charlotte South End.

This Charlotte hotel is smoke free.

Guests are served free continental breakfast daily from 6:00 AM to 8:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Extended parking on site (USD 25 per stay)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 8:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with premium satellite channels

Food and drink

  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 100 will be collected before check-in.
  • This property's damage deposit is payable via a secure link and is due within 24 hours after booking. Advance payment of the damage deposit is required to check in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: USD 25 per stay
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

City Express by Marriott Charlotte South End Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 52 out of 85 reviews
Rating 8 - Good. 18 out of 85 reviews
Rating 6 - Okay. 7 out of 85 reviews
Rating 4 - Poor. 3 out of 85 reviews
Rating 2 - Terrible. 5 out of 85 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

6/10 Okay

Brenda

Liked: Cleanliness, property conditions & facilities
I paid thru Expedia for one night; however Coty Express charged my card used for “incidentals only” for the room. I’m now in the process of disputing the charge.
Stayed 1 night in Dec 2025

6/10 Okay

janeen, knoxville

Stayed 1 night in Dec 2025

10/10 Excellent

Timothy Nicholas, Raleigh

Stayed 1 night in Dec 2025

10/10 Excellent

Mark L

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
yes
Stayed 2 nights in Dec 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities
Yes and yes. Great stay
Stayed 1 night in Nov 2025

2/10 Terrible

Greg

Disliked: Staff & service, property conditions & facilities
I was profiled and kicked out for being trans by the front desk
Stayed 1 night in Dec 2025

10/10 Excellent

Khunh

Very nice
Stayed 1 night in Dec 2025

10/10 Excellent

Harry

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, easy parking access, comfortable beds, quiet surroundings, and centrally located.
Stayed 1 night in Dec 2025

10/10 Excellent

Clayton

Liked: Cleanliness, amenities, property conditions & facilities
Super nice staff Room Very Clean Great fair value
Stayed 1 night in Nov 2025

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was nice and clean and Henry at the front desk was very courteous and helpful.
Stayed 1 night in Nov 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not eat breakfast
Stayed 3 nights in Oct 2025

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited food options . Staff was great . Room was clean . AC worked great. Outside looked a little sketchy.
Stayed 1 night in Oct 2025

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Sarah

Liked: Room comfort
Disliked: Cleanliness, staff & service

Budget friendly - not best area

The hotel is not in the best area of town. A lot of homeless and hookers hanging around due to the gentleman’s club up the street. The hotel has been recently been remodeled and looked nice. When we checked in we were given keys to a room that was occupied which made for an awkward encounter. The staff and who I believe was the manager apologized and I understand mix ups happen. The room was not as clean as I would have hoped. The mirror was still dirty which made me question how well the room was cleaned. When we came back from our event we stopped by the front desk to ask for a late check out, he told us to call the desk in the morning and they could help us. Point being we didn’t want to wake up early. We wanted it to be taken care of that night to avoid any fees or mix up. Overall this is a budget friendly hotel and as the saying goes you get what you pay for. Would not recommend staying here if Womens only trip or mother with kids. Wouldn’t have felt safe without my husband.
Stayed 1 night in Oct 2025

10/10 Excellent

Precis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Thomas

Stayed 1 night in Oct 2025

10/10 Excellent

Mustafa

Liked: Cleanliness
G
Stayed 1 night in Oct 2025

10/10 Excellent

Sabrina, Wharton

Stayed 1 night in Sep 2025

10/10 Excellent

Steven

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel. Not sure the complaints of others bc this was an amazing stay.
Stayed 1 night in Oct 2025

10/10 Excellent

Paul

Stayed 1 night in Sep 2025

10/10 Excellent

Hector

Stayed 1 night in Dec 2025

10/10 Excellent

Jacques

Liked: Cleanliness, staff & service, amenities
Easy check-in, lots of parking. Big spacious and clean rooms. Would very much stay here again.
Stayed 1 night in Dec 2025