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Hilton Garden Inn Charlotte/Ayrsley

3.0 star property

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Photo gallery for Hilton Garden Inn Charlotte/Ayrsley

Lobby
In-room safe, desk, laptop workspace, iron/ironing board
Exterior
Lobby
Indoor pool

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Room service
  • Breakfast available
  • Hot tub

Explore the area

Map
1920 Ayrsley Town Blvd, Charlotte, NC, 28273
  • Topgolf
    ‪2 min drive‬
  • Charlotte Premium Outlets
    ‪4 min drive‬
  • Carowinds Theme Park
    ‪6 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪14 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds, Accessible

7.4 out of 10
Good
(3 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Evolution two queen bed room

In-room safe, desk, laptop workspace, iron/ironing board

Evolution two queen bed room

8.6 out of 10
Excellent
(7 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible

  • 26 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Accessible

In-room safe, desk, laptop workspace, iron/ironing board

Room, Accessible

7.6 out of 10
Good
(5 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Drinks & Snacks)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds (Drinks & Snacks)

8.0 out of 10
Very good
(1 review)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for 1 King Jr Ste Evolution Room

Non-Smoking | Living area

1 King Jr Ste Evolution Room

9.4 out of 10
Exceptional
(3 reviews)
  • 26 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Drinks & Snacks)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed (Drinks & Snacks)

10.0 out of 10
Exceptional
(3 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Suite, One King Bed

One Bedroom Suite, One King Bed | Living area

One Bedroom Suite, One King Bed

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds, Accessible

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Accessible

In-room safe, desk, laptop workspace, iron/ironing board

Room, Accessible

9.4 out of 10
Exceptional
(3 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Bathroom

Suite, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 26 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Evolution one king room

In-room safe, desk, laptop workspace, iron/ironing board

Evolution one king room

8.8 out of 10
Excellent
(32 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Hilton Garden Inn Charlotte/Ayrsley

Hotel in Charlotte with a 24-hour fitness center and a 24-hour front desk
An indoor pool, a restaurant, and a 24-hour fitness center are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a coffee shop/cafe, and a hot tub are onsite.
Hilton Garden Inn Charlotte/Ayrsley offers 120 accommodations with safes and coffee/tea makers. 40-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, bathrobes, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Hilton Garden Inn Charlotte/Ayrsley. During your stay, you'll be close to Carowinds Theme Park. Enjoy features like free WiFi in public areas and free self parking, plus an indoor pool.
  • Free WiFi and wired Internet
  • Free self parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include a front-desk safe, a business center, and meeting rooms
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 10 minutes by car from Carowinds Theme Park and 13 minutes from Charlotte Convention Center
  • Cats and dogs welcome for a fee
Hilton Garden Inn Charlotte/Ayrsley offers its guests an indoor pool, a hot tub, and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

A business center and meeting rooms are available. Event space at this hotel measures 5000 square feet (465 square meters) and includes conference space. The business-friendly Hilton Garden Inn Charlotte/Ayrsley also features a vending machine, a fireplace in the lobby, and laundry facilities. Self parking is free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.
Great American Grill - This restaurant serves breakfast and dinner.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: USD 10.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Great American Grill

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 5,000 square feet of conference space
  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Built in 2008
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from January 16 2025 to December 31 2025 (dates subject to change):
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10.95 per person
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Charlotte/Ayrsley
Hilton Garden Inn Hotel Charlotte/Ayrsley
Hilton Garden Inn Charlotte/Ayrsley Hotel Charlotte
Hilton Garden Inn Charlotte/Ayrsley Hotel
Hilton Garden Inn Charlotte/Ayrsley Charlotte
Hilton Garn CharlotteAyrsley
Hilton Charlotte Ayrsley
Hilton Garden Inn Charlotte/Ayrsley Hotel
Hilton Garden Inn Charlotte/Ayrsley Charlotte
Hilton Garden Inn Charlotte/Ayrsley Hotel Charlotte

Hilton Garden Inn Charlotte/Ayrsley Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 569 out of 1002 reviews
Rating 8 - Good. 265 out of 1002 reviews
Rating 6 - Okay. 82 out of 1002 reviews
Rating 4 - Poor. 43 out of 1002 reviews
Rating 2 - Terrible. 43 out of 1002 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and fun
Stayed 1 night in Apr 2025

4/10 Poor

Oasis

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The bathroom toilet was old dingy and dirty. I’ve never seen a toilet look like that at this particular Hilton property and I’ve stayed there multiple times. The shower heads need to be replaced.
Stayed 1 night in May 2025

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend. Very quiet and peaceful
Stayed 1 night in May 2025

2/10 Terrible

Frances

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort

Shocking nasty dirty rooms, furnishings & fixture.

Once you pass the common area look out! HORRIBLE MUSTY, DIRTY DOG Smelling One Bedroom Suite. Carpeting & furniture smelled so bad we got extra blankets to cover it all. We had blankets covering the carpet also. Never removed our shoes unless in bed. Old worn out fixtures, no working ice makers on the 3rd OR 4th floors. Never checked the 2nd floor. Ripped blinds, broke faucet, dirty mold ridden shower tile. I could go on but I think this says enough. 10,000 points given they feel is "great gesture" for our inconvenience. They did offer a different room but we also looked at other rooms the cleaning ladies were cleaning and they appeared the same😪 SHOCKING for a Hilton Property... We usually stay Marriott but were here with others on business so we booked Hilton... Never again. This was the worst Hilton property we've EVER stayed at out of probably 10 times staying at Hilton in our 35 years of marriage. We did get a late check out after begging becauseour businesstraining went over a bit, "for $70" and left at 3:00. Very upsetting for a Hilton Property.
Toilet paper holder
Dresser
Shades
Stayed 2 nights in Apr 2025

10/10 Excellent

Brianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice staff, and GREAT area with plenty of options!
Stayed 2 nights in Apr 2025

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Felt very safe and slepr
Stayed 1 night in Apr 2025

4/10 Poor

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The parking was the best
Stayed 1 night in Apr 2025

4/10 Poor

Jason

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and very convenient to shopping and dining
Stayed 1 night in Apr 2025

10/10 Excellent

Corey

Stayed 2 nights in Apr 2025

6/10 Okay

Esse

Travelled with family
Liked: Property conditions & facilities
Well kept property and entrance area. Location is quiet and accessible to shopping centers and interstate.
Stayed 1 night in Apr 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful in the hotel and room, only downside was the pool and hot tub were closed.
Stayed 2 nights in Apr 2025

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

4/10 Poor

Toby

Liked: Cleanliness
Disliked: Staff & service, room comfort

Disappointed

the bed was very uncomfortable! The bathtub smelled like fish. The pillows were so flat, my back and neck still hurt. The lady at the front desk was rude. I’ve never been so disappointed in a Hilton hotel. Worst birthday stay ever.
Stayed 2 nights in Mar 2025

4/10 Poor

Brittany

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities

Wouldn’t recommend

Bathroom was not deep cleaned before our arrival, baseboards in bathroom were dirty and hair was on floor. Shower looked more like a gym or pool shower. Ac unit had a mildew smell. Tv would flicker every few seconds. Room keys didn’t work on second day. On check out day an employee opened the door to our suite without knocking, luckily the latch was closed so the door didn’t fully open, this happened at 10 am and check out wasn’t until 12. Pool and spa were too low in water to properly run (we are owners of a pool company). Spa water was stagnant. Lobby area was the most appealing area of the hotel. We are frequent travelers and we have stayed in much more cost efficient hotels and have never had any issues.
Stayed 2 nights in Mar 2025

8/10 Good

Shannon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I give the hotel a 7/10. I work in customer service and I have experience in housekeeping. The server at the breakfast area was exceptionally great with me and my boys. Mrs Rose was very loving and delightful. I had an issue with my key card and the lady at the desk Friday 3/21/25 morning seemed to very annoyed with me asking for a new card. I had the same issue with the key card Saturday and the lady working was very nice and helpful as she stated that it was a system issue that everyone was having. The room overall was clean, my only issue was hair in the shower. I do my own cleaning anyway. I would highly recommend a friend stay at this location.
Stayed 3 nights in Mar 2025

8/10 Good

Jawaan

Travelled with partner
Liked: Staff & service
Initially I enjoyed the intro however our first room was very unclean. We went to switch our rooms which was unsuccessful at first. After a long travel we had to wait to get into our new room which was a hassle in itself. Mike hotel staff walked into a disaster of a shift and we felt bad for him as it wasn’t his fault and he really was trying to accommodate us as much as possible. We eventually had no choice due to being very tired we went back to our room 421. The bathroom like I said was unkempt to say the least. The next morning we were upgraded to a presidential suite and a breakfast voucher for the inconvenience but to be honest I want a refund for that deplorable room we were given. That isn’t Hilton like what should have happened was to be charged for one night as no guest should have to stay in a filthy room after notifying your staff. I appreciate the upgrade but for the price I feel like we were given bare minimum compensation.
Stayed 2 nights in Mar 2025

10/10 Excellent

Lissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Rena

The property was average. I was expecting a little more based on the pictures. The exterior of the building looked inviting. The interior was average.
Stayed 1 night in Mar 2025

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was pretty good
Stayed 2 nights in Mar 2025

10/10 Excellent

Kristi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very nice. Location was great and staff was very friendly and helpful!!
Stayed 2 nights in Mar 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025