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Holiday Inn Express & Suites Charlotte - Ballantyne by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Charlotte - Ballantyne by IHG

Exterior
Terrace/patio
Free daily buffet breakfast
Exterior
Seasonal outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
15139 Ballancroft Parkway, Charlotte, NC, 28277
  • Place, Ballantyne Country Club
    ‪10 min walk‬
  • Place, Shoppes at Ardrey Kell
    ‪2 min drive‬
  • Place, The Amp Ballantyne
    ‪3 min drive‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Room

Down duvets, pillow-top beds, desk, laptop workspace

Standard Room

9.2 out of 10
Wonderful
(44 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Down duvets, pillow-top beds, desk, laptop workspace

Standard Room, 1 King Bed

9.8 out of 10
Exceptional
(53 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Transfer Shower)

Down duvets, pillow-top beds, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Transfer Shower)

9.2 out of 10
Wonderful
(17 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications Accessible)

Down duvets, pillow-top beds, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Communications Accessible)

8.2 out of 10
Very good
(11 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Down duvets, pillow-top beds, desk, laptop workspace

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(98 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Comms Accessible. Roll-In Shower)

Down duvets, pillow-top beds, desk, laptop workspace

Room, 2 Queen Beds, Accessible (Comms Accessible. Roll-In Shower)

9.4 out of 10
Exceptional
(3 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications Accessible)

Down duvets, pillow-top beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible (Communications Accessible)

8.0 out of 10
Very good
(11 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Mobility)

Down duvets, pillow-top beds, desk, laptop workspace

Suite, 2 Queen Beds, Accessible (Mobility)

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Down duvets, pillow-top beds, desk, laptop workspace

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(17 reviews)
  • 33 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Down duvets, pillow-top beds, desk, laptop workspace

Suite, 1 King Bed

8.8 out of 10
Excellent
(8 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Communications Accessible)

Down duvets, pillow-top beds, desk, laptop workspace

Suite, 2 Queen Beds, Accessible (Communications Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible

Shower, hair dryer, towels, soap

Suite, 1 King Bed, Accessible

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Accessible

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Restaurant
Hampton Inn & Suites Charlotte/Ballantyne
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.5 out of 5, Wonderful, 873 reviews
The price is €81
includes taxes & fees
1 Jan - 2 Jan 2026
Hampton Inn & Suites Charlotte/Ballantyne

About this property

Holiday Inn Express & Suites Charlotte - Ballantyne by IHG

Suburban hotel with free breakfast and a 24-hour fitness center
A 24-hour fitness center, coffee/tea in a common area, and a seasonal outdoor pool are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, a meeting room, and dry cleaning are onsite.
Holiday Inn Express & Suites Charlotte - Ballantyne by IHG offers 146 accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature down comforters. 43-inch flat-screen televisions come with premium cable channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.
Our customers tell us they can't get enough of the free breakfast at Holiday Inn Express & Suites Charlotte - Ballantyne by IHG. During your stay, you'll be within walking distance of Shoppes at Ardrey Kell. Enjoy features like free WiFi in public areas and free self parking, plus a 24-hour gym.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and a business center
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 3-minute drive from Shoppes at Ardrey Kell and a few minutes from The Amp Ballantyne
  • Cats and dogs welcome for a fee
Holiday Inn Express & Suites Charlotte - Ballantyne by IHG offers its guests a 24-hour fitness center and a seasonal outdoor pool. Public spaces have free WiFi. A business center and a meeting room are available. Free breakfast is served daily. The business-friendly Holiday Inn Express & Suites Charlotte - Ballantyne by IHG also features a terrace, a picnic area, and coffee/tea in a common area. Self parking is free.

This Charlotte hotel is smoke free.

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Children's games
  • Fenced pool
  • In-room cot
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 90 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 90 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in November.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Charlotte Ballantyne Hotel
Holiday Inn Express Ballantyne Hotel
Holiday Inn Express Charlotte Ballantyne
Holiday Inn Express Ballantyne
Inn Express Ballantyne
Holiday Inn Express Suites Charlotte Ballantyne
Holiday Inn Express Suites Charlotte Ballantyne
Holiday Inn Express Suites Charlotte Ballantyne by IHG
Holiday Inn Express Suites Charlotte Ballantyne an IHG Hotel
Holiday Inn Express & Suites Charlotte - Ballantyne by IHG Hotel

Holiday Inn Express & Suites Charlotte - Ballantyne by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 699 out of 1035 reviews
Rating 8 - Good. 185 out of 1035 reviews
Rating 6 - Okay. 55 out of 1035 reviews
Rating 4 - Poor. 37 out of 1035 reviews
Rating 2 - Terrible. 59 out of 1035 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rashad

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and accommodating. Definitely a service forward hotel as I was asked multiple times if there was a way my stay could be improved
Stayed 3 nights in Jun 2025

10/10 Excellent

Imani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and stay

Great location and it’s walking distance to Sprouts, Publix, and Walgreens. The staff was wonderful. Housekeeping came by everyday which I noticed hasn’t been the norm since COVID for some hotels. The hotel is about 5-10 minutes from the highway depending on the traffic. It’s about 25 minutes minimum from the city center which isn’t bad. Location is surrounded by beautiful trees. My room faced the road but it wasn’t noisy at all. I couldn’t hear the traffic and it didn’t disrupt my sleep. Breakfast was available but I didn’t eat it because I had food from Sprouts but I liked that it was available! There are board games and space to work remote in the hotel lobby. The staff gave me a goodie bag with water and treats upon check-in which was so sweet. Overall, I recommend. Also, Ballantyne is a lovely area.
Stayed 4 nights in Sep 2025

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 3 nights in Sep 2025

10/10 Excellent

Paris

Stayed 7 nights in Sep 2025

4/10 Poor

Robert

Disliked: Staff & service
Smelled musty
Stayed 1 night in Sep 2025

10/10 Excellent

Richard

Stayed 2 nights in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Rob

Stayed 1 night in Sep 2025

8/10 Good

bryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no hot water for showering
Stayed 1 night in Sep 2025

10/10 Excellent

genevieve

Stayed 2 nights in Sep 2025

10/10 Excellent

Henrietta

Stayed 3 nights in Sep 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The night and morning staff members were kind and wonderful. The room was clean, breakfast was good and freshly ground coffee machine was the best hotel coffee I've had!
Stayed 1 night in Sep 2025

10/10 Excellent

Deshonte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property and rooms. Nice helpful staff
Stayed 2 nights in Aug 2025

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

2/10 Terrible

Denzel

Stayed 2 nights in Aug 2025

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Very nice and well maintained and managed hotel. Bedding and pillows were super comfortable and the shower area was very nice, I appreciate that the hotel had decorative built in hooks for hanging belongings. I even saw a facilities have enough pride to pick up a discarded water bottle from the parking lot...imagine that!
Stayed 2 nights in Aug 2025

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All good, will return
Stayed 3 nights in Aug 2025

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and Friendly

Every employee I encountered was great! Rooms were clean and decent snack selection There is a grocery store and deli in the same parking lot which helps with food costs
Stayed 6 nights in Aug 2025

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

EXCELLENT

It was AMAZING!!! I LOVED IT !!! Will be back again soon!
Stayed 2 nights in Aug 2025

10/10 Excellent

Kevin

Great
Stayed 3 nights in Aug 2025

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great & very well maintained hotel! Special thanks to AJ at the front desk. He’s a pleasure to deal with! I strongly recommend if you happened to be in the area
Stayed 2 nights in Aug 2025

8/10 Good

John

My rooms walls started making a cracking sound at 5:30 am that ear plugs could not block. This is my second time at this property and they had a service issue with one of the two elevators. I chose this facility for its EV charging stations. But they had a customer that was plugged in for four days straight and did nothing about it. I did the best I could to share the other charging station with the other guest. Breakfast was pretty darn good!
Stayed 4 nights in Aug 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property grounds were very clean and hotel rooms were very comfortable and clean. The lobby staff were so friendly and welcoming. This location gets a 10 out of 10 from me.
Stayed 2 nights in Aug 2025

10/10 Excellent

Polly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it very nice and clean
Stayed 2 nights in Aug 2025

10/10 Excellent

Brenda

Stayed 1 night in Aug 2025