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Quality Inn & Suites Matthews - Charlotte

2.5 star property

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Photo gallery for Quality Inn & Suites Matthews - Charlotte

Lobby
Lobby
Lobby
Lobby
Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
12047 Guion Lane, Matthews, NC, 28105
  • Place, Kate's Skating Rink
    ‪2 min drive‬
  • Place, Carolina Courts Indian Trail
    ‪2 min drive‬
  • Place, Extreme Ice Center
    ‪2 min drive‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪33 min drive‬

Room options

View all photos for Standard King Room-Non-Smoking

A hotel room with a bed, bedside lamps, a nightstand, a wooden headboard, and a door.

Standard King Room-Non-Smoking

  • Sleeps 2
  • Free Wi-Fi

View all photos for King Room-Accessible-Non-Smoking

A hotel room with a large bed, bedside lamps, a wooden headboard, a nightstand, and a wardrobe.

King Room-Accessible-Non-Smoking

  • Sleeps 2
  • Free Wi-Fi

View all photos for Suite, 2 Double Beds, Accessible, Non Smoking

A hotel room with two beds, a nightstand, a telephone, and two wall-mounted lamps.

Suite, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

8.2 out of 10
Very good
(12 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 2 Double Beds, Accessible, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 2 Double Beds, Accessible, Non Smoking

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

Standard Double Room, 2 Double Beds, Non Smoking

Standard Double Room, 2 Double Beds, Non Smoking

8.6 out of 10
Excellent
(21 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Double Room, 2 Double Beds, Non Smoking (Exterior)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Double Room, 2 Double Beds, Non Smoking (Exterior)

7.6 out of 10
Good
(20 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

8.2 out of 10
Very good
(35 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, Non Smoking

Suite, Non Smoking

Suite, Non Smoking

7.8 out of 10
Good
(8 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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The price is €85
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About this property

Quality Inn & Suites Matthews - Charlotte

This smoke-free hotel features a 24-hour fitness center, a 24-hour business center, and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, a business center, and laundry facilities are onsite.
Quality Inn & Suites Matthews - Charlotte offers 118 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with premium digital channels. Rooms have partially open bathrooms.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Microwaves and refrigerators can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.
Our customers tell us they can't get enough of the helpful staff at Quality Inn & Suites Matthews - Charlotte. During your stay, you'll be close to Carolina Courts Indian Trail. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking, extended parking, and RV/bus/truck parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
  • Onsite recreation includes a 24-hour gym
  • Just a 3-minute drive from Kate's Skating Rink and a few minutes from Carolina Courts Indian Trail
Quality Inn & Suites Matthews - Charlotte offers its guests a 24-hour fitness center and a seasonal outdoor pool. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and 2 meeting rooms. Free breakfast is available daily. The business-friendly Quality Inn & Suites Matthews - Charlotte also features multilingual staff, coffee/tea in a common area, and complimentary newspapers in the lobby. Free self parking is available.

This Matthews hotel is smoke free.

Guests are served free buffet breakfast daily from 6:00 AM to 8:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free extended parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 8:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Seasonal outdoor pool

Family friendly

  • Cot (surcharge)
  • Laundry facilities
  • Microwave on request
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Cribs (infant beds) are available for USD 10.0 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 10.0 per stay
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Quality Inn Matthews
Quality Matthews
Quality Inn Matthews Charlotte
Quality Matthews Charlotte
Quality Inn & Suites Matthews - Charlotte Hotel
Quality Inn & Suites Matthews - Charlotte Matthews
Quality Inn & Suites Matthews - Charlotte Hotel Matthews

Quality Inn & Suites Matthews - Charlotte Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 351 out of 1005 reviews
Rating 8 - Good. 296 out of 1005 reviews
Rating 6 - Okay. 143 out of 1005 reviews
Rating 4 - Poor. 98 out of 1005 reviews
Rating 2 - Terrible. 117 out of 1005 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and staff were friendly ! Would definitely stay again.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a very pleasant experience. I really enjoyed staying here.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outside if hotel looks outdated but the inside of the hotel looks great. Enjoyed my stay!!
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean, in working order and quiet stay. Will definitely book again.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect. The room was very clean and bright. All the amenities functioned properly. I really enjoyed my stay here.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Barbara

The room was clean breakfast was okay
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful. The room was very clean and bright. The amenities were all f unctional. Overall it was very pleasant experience.
Stayed 3 nights in Mar 2026
Verified

6/10 Okay

Chase

Liked: Cleanliness, staff & service
Good stay
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Diane

Liked: Cleanliness, property conditions & facilities
Front desk staff was SUPER friendly and welcoming! The room was clean and comfortable and the breakfast was good!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Fernando

Liked: Cleanliness, amenities
Since the front desk person in charge Maria everything was very good !
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Chase

Liked: Cleanliness, staff & service, amenities
Good stay
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Sibusiso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good here.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room staff very pleasant and polite. Breakfast good, breakfast area very clean and well kept. Would definitely stay there again.
Stayed 1 night in Oct 2025
Verified

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
Breakfast was limited but fine
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The room was clean and comfortable. We will stay here again.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Mardi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed here on the way to the mountains. It was clean and the front desk was super helpful. Breakfast and coffee were very good and hotel was clean. Great for an overnight stay.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
The property was very clean, newly renovated, safe, quiet and peaceful.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms n breakfast
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Malin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel isolated but still felt safe. Very nicely renovated with nice rooms and great common areas.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Sharon

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
There were cigarette burns on the bedspread which was sad as they only had about 15-20 booked rooms
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Zeily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an incredibly pleasant experience. The cleanliness and the kind staff made it even better.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Kammala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, excellent stay and customer service.
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Zsolt

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay overnight.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfeast and bed was awesome
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Shawn

Liked: Cleanliness, amenities, property conditions & facilities
Nice quite place to stay. Perfect place to relax away from everything
Stayed 2 nights in Jul 2025