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Quality Inn & Suites Matthews - Charlotte

2.5 star property

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Photo gallery for Quality Inn & Suites Matthews - Charlotte

A spacious lobby with a large seating area, a potted plant, and a view of the outside.
A spacious lobby with a high ceiling, modern furniture, and a large window overlooking a balcony.
A spacious lobby with a high ceiling, large windows, and a modern chandelier.
A hotel room with two beds, a desk, a chair, and a TV.
A spacious lobby with a sofa, armchairs, a coffee table, and a potted plant.

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
12047 Guion Lane, Matthews, NC, 28105
  • Place, Kate's Skating Rink
    ‪2 min drive‬
  • Place, Carolina Courts Indian Trail
    ‪2 min drive‬
  • Place, Extreme Ice Center
    ‪2 min drive‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪33 min drive‬

Room options

View all photos for Standard King Room-Non-Smoking

A hotel room with a bed, bedside lamps, a nightstand, a wooden headboard, and a door.

Standard King Room-Non-Smoking

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for King Room-Accessible-Non-Smoking

A hotel room with a large bed, bedside lamps, a wooden headboard, a nightstand, and a wardrobe.

King Room-Accessible-Non-Smoking

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 2 Double Beds, Accessible, Non Smoking

A hotel room with two beds, a nightstand, a telephone, and two wall-mounted lamps.

Suite, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible, Non Smoking

A hotel room with a large bed, a desk with a chair, a desk lamp, a nightstand, and a window with curtains.

Room, 1 King Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(14 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 2 Double Beds, Accessible, Non Smoking

A hotel room with two beds, a desk, a chair, a television, and a kitchenette.

Suite, 2 Double Beds, Accessible, Non Smoking

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

A hotel room with two beds, a chair, a nightstand, and two framed pictures on the wall.

Standard Double Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(23 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Double Room, 2 Double Beds, Non Smoking (Exterior)

A hotel room with two beds, a desk, and a chair.

Standard Double Room, 2 Double Beds, Non Smoking (Exterior)

7.6 out of 10
Good
(21 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a large bed, a desk with a chair, a desk lamp, a nightstand, and a window with curtains.

Standard Room, 1 King Bed, Non Smoking

8.2 out of 10
Very good
(37 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, Non Smoking

A hotel room with a sofa, a bed, a desk, and a chair. There are two framed pictures on the wall.

Suite, Non Smoking

7.2 out of 10
Good
(9 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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includes taxes & fees
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About this property

Quality Inn & Suites Matthews - Charlotte

This smoke-free hotel features a 24-hour fitness center, a 24-hour business center, and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, a business center, and laundry facilities are onsite.
Quality Inn & Suites Matthews - Charlotte offers 118 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with premium digital channels. Rooms have partially open bathrooms.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Microwaves and refrigerators can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.
Our customers tell us they can't get enough of the helpful staff at Quality Inn & Suites Matthews - Charlotte. During your stay, you'll be close to Carolina Courts Indian Trail. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking, extended parking, and RV/bus/truck parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and a 24-hour business center
  • Onsite recreation includes a 24-hour gym
  • Just a 3-minute drive from Kate's Skating Rink and a few minutes from Carolina Courts Indian Trail
Quality Inn & Suites Matthews - Charlotte offers its guests a 24-hour fitness center and a seasonal outdoor pool. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and 2 meeting rooms. Free breakfast is available daily. The business-friendly Quality Inn & Suites Matthews - Charlotte also features multilingual staff, coffee/tea in a common area, and complimentary newspapers in the lobby. Free self parking is available.

This Matthews hotel is smoke free.

Guests are served free buffet breakfast daily from 6:00 AM to 8:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free extended parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 8:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Seasonal outdoor pool

Family friendly

  • Cot (surcharge)
  • Laundry facilities
  • Microwave on request
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Cribs (infant beds) are available for USD 10.0 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 10.0 per stay
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Quality Inn Matthews
Quality Matthews
Quality Inn Matthews Charlotte
Quality Matthews Charlotte
Quality Inn & Suites Matthews - Charlotte Hotel
Quality Inn & Suites Matthews - Charlotte Matthews
Quality Inn & Suites Matthews - Charlotte Hotel Matthews

Quality Inn & Suites Matthews - Charlotte Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 382 out of 1015 reviews
Rating 8 - Good. 287 out of 1015 reviews
Rating 6 - Okay. 136 out of 1015 reviews
Rating 4 - Poor. 92 out of 1015 reviews
Rating 2 - Terrible. 118 out of 1015 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

John

Liked: Cleanliness
Excellent place to stay.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay for the price
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

NeTanya

Clean, good breakfast, kind staff. I would stay again
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and staff were friendly ! Would definitely stay again.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a very pleasant experience. I really enjoyed staying here.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, well lit and safe. Staff was friendly and courteous. Overall, a very pleasant stay.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outside if hotel looks outdated but the inside of the hotel looks great. Enjoyed my stay!!
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Peredio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great !
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at this establishment was a very pleasant as always. The rooms are very clean. The parking premises are quiet, brightly lit and safe. I really enjoy staying here.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean, in working order and quiet stay. Will definitely book again.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and courteous. The lady at the front desk, I believe her name was Nora was very amiable and funny. She made my stay a very pleasant one. Overall, my stay was a very positive and pleasant experience. Thank you.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was always clean. But the breakfast wasn’t all that. The staff was great. I would stay again
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect. The room was very clean and bright. All the amenities functioned properly. I really enjoyed my stay here.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, satisfied.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Barbara

The room was clean breakfast was okay
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Diane

Liked: Cleanliness, property conditions & facilities
Front desk staff was SUPER friendly and welcoming! The room was clean and comfortable and the breakfast was good!
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Chase

Liked: Cleanliness, staff & service
Good stay
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful. The room was very clean and bright. The amenities were all f unctional. Overall it was very pleasant experience.
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Luis

Liked: Cleanliness, staff & service
Room was cleaned. Bathroom needs upgrades.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Chase

Liked: Cleanliness, staff & service, amenities
Good stay
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Fernando

Liked: Cleanliness, amenities
Since the front desk person in charge Maria everything was very good !
Stayed 1 night in Jan 2026
Verified review

4/10 Poor

Christopher

Disliked: Cleanliness, amenities, property conditions & facilities
Mold and dirt in shower. Signs designating no smoking and everything reeked of smoke. Elevators were in a different entrance and there are many people loitering around the hotel. Would not recommend and would not stay again.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room staff very pleasant and polite. Breakfast good, breakfast area very clean and well kept. Would definitely stay there again.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The room was clean and comfortable. We will stay here again.
Stayed 2 nights in Jun 2025