See all properties

Sheraton Charlotte Hotel

4.0 star property

Choose dates to view prices

Photo gallery for Sheraton Charlotte Hotel

Rooftop terrace
View from room
Meeting facility
Daily buffet breakfast (USD 25 per person)
Point of interest

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
555 South McDowell Street, South Tower, Charlotte, NC, 28204
  • Place, Charlotte Convention Center
    ‪10 min walk‬
  • Place, Spectrum Center
    ‪12 min walk‬
  • Place, Bank of America Stadium
    ‪20 min walk‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪14 min drive‬

Room options

View all photos for Room, 2 Queen Beds

1 bedroom, in-room safe, desk, blackout curtains

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(121 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

1 bedroom, in-room safe, desk, blackout curtains

Room, 1 King Bed

8.6 out of 10
Excellent
(105 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, City View

Room, 2 Queen Beds, City View | View from room

Room, 2 Queen Beds, City View

8.4 out of 10
Very good
(18 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View

1 bedroom, in-room safe, desk, blackout curtains

Room, 1 King Bed, City View

7.8 out of 10
Good
(19 reviews)
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(4 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

1 bedroom, in-room safe, desk, blackout curtains

Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

1 bedroom, in-room safe, desk, blackout curtains

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, in-room safe, desk, blackout curtains

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(3 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

View from property
Le Meridien Charlotte
  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
4.1 out of 5, Very good, 1,009 reviews
The price is €105
includes taxes & fees
4 Jan - 5 Jan 2026
Le Meridien Charlotte

About this property

Sheraton Charlotte Hotel

Pet-friendly hotel with 2 restaurants connected to the convention center in Charlotte
This smoke-free hotel features 2 restaurants, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, a rooftop terrace, a 24-hour business center, and a conference center are onsite. Housekeeping is available on request.
Sheraton Charlotte Hotel offers 305 air-conditioned accommodations with safes and coffee/tea makers. LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.
Our customers tell us they can't get enough of the breakfast at Sheraton Charlotte Hotel. During your stay, you'll be connected to the convention center, and just a quick walk from NASCAR Hall of Fame. You'll find features like free WiFi in public areas, plus 2 restaurants and a 24-hour gym.
  • Free WiFi
  • Enjoy American cuisine while dining at Social Bar & Kitchen
  • Buffet breakfast served daily for a fee
  • Valet parking and self parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the location and the clean accommodations
  • Within a 15-minute walk of Charlotte Convention Center and Spectrum Center
  • Cats and dogs welcome for a fee
Sheraton Charlotte Hotel offers its guests a 24-hour fitness center and a seasonal outdoor pool. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business center and 29 meeting rooms. Event space at this hotel measures 66737 square feet (6200 square meters) and includes a conference center. A rooftop terrace, a vending machine, and multilingual staff are also featured at the business-friendly Sheraton Charlotte Hotel. For a fee, parking is available. A complete renovation of Sheraton Charlotte Hotel was completed in June 2025.

This 4-star Charlotte hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 11:30 AM.
Social Bar & Kitchen - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Craft City Sports Pub - This poolside bistro serves dinner only. Guests can enjoy drinks at the bar. Open select days.
City Lights Rooftop - This rooftop bar serves dinner only. Open select days.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Parking on site (USD 25 per night; includes in/out privileges)
  • Valet parking on site (USD 35 per night)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:30 AM for a fee: USD 25 for adults and USD 25 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • City Lights Rooftop
  • Craft City Sports Pub
  • Social Bar & Kitchen

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • 29 meeting rooms
  • Computer station
  • Conference centre (66,737 square foot of space)

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Ceiling hoist
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Stair-free path to entrance
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (76 centimetre high)

More

  • 12 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Renovated entire property - June 2025
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 25 for adults and USD 25 for children
  • Self parking fee: USD 25 per night (in/out privileges)
  • Valet parking fee: USD 35 per night
  • Pet fee: USD 100 per accommodation, per stay (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open May 29 and close September 06.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Charlotte Sheraton Hotel
Sheraton Charlotte
Sheraton Charlotte Hotel
Sheraton Hotel Charlotte
Sheraton Charlotte Hotel Hotel
Sheraton Charlotte Hotel Charlotte
Sheraton Charlotte Hotel Hotel Charlotte

Sheraton Charlotte Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 952 out of 1535 reviews
Rating 8 - Good. 253 out of 1535 reviews
Rating 6 - Okay. 155 out of 1535 reviews
Rating 4 - Poor. 91 out of 1535 reviews
Rating 2 - Terrible. 84 out of 1535 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dor

Stayed 1 night in Sep 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Melissa, TORONTO

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 3 nights in Sep 2025

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking situation was a breeze! Being new to the city I thought it would be a little more hectic & complicated. Front desk girl was soooo nice & answered my questions. Room was spotless & the view was beautiful. If I ever go back to the city I will definitely be staying there again.
Stayed 1 night in Sep 2025

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Aiko

Liked: Cleanliness, staff & service, property conditions & facilities
I think it would be better if there was a shopping area near the hotel.
Stayed 4 nights in Sep 2025

10/10 Excellent

Elizabeth

Stayed 1 night in Sep 2025

10/10 Excellent

Christopher

Liked: Cleanliness
Stayed 1 night in Aug 2025

4/10 Poor

shyheim

Stayed 1 night in Sep 2025

2/10 Terrible

Karen

Stayed 1 night in Sep 2025

10/10 Excellent

Tyevaun

Stayed 1 night in Sep 2025

6/10 Okay

Marsha

Travelled with family

request not granted

we had requested two rooms on the same floor close by. This was because we had two grandchildren that were running between the rooms. But Sheraton was not able to schedule this. Parents were on eighth floor, grandparents were on 11th floor.
Stayed 2 nights in Sep 2025

10/10 Excellent

maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was great but on weekends is deserted, I guess the area is mostly government and office’s buildings. Very close to the Hall of fame but other than that very little to do unless you drive to another area
Rooftop terrace of the Sheraton Hotel
Stayed 2 nights in Sep 2025

2/10 Terrible

Audrey Kaye

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
You have to pay $25 parking fee
Stayed 1 night in Sep 2025

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, good bar
Stayed 2 nights in Aug 2025

10/10 Excellent

Derrick L.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in The Queen City

The property is exactly as described it is in an absolute fantastic location adjacent to everything
Stayed 2 nights in Sep 2025

10/10 Excellent

constance

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, good price, great breakfast. Bar was lack luster and highly over priced for not great drinks
Stayed 1 night in Aug 2025

6/10 Okay

Howard

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Paid for the room and still had to pay to park. Didn't print a parking reciept so I could expense it and when I called an attendant, they hung up me. No very professional at all!!
Stayed 1 night in Sep 2025

10/10 Excellent

Rosmary

Stayed 1 night in Sep 2025

8/10 Good

Carlos

Liked: Cleanliness, room comfort

Ok expected better.

This was a good stay. Was only there one night. Front desk was not on top service. Place was extremely crowded. Some elevators out of service and repairs going on.
Stayed 1 night in Aug 2025

10/10 Excellent

Javona

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2025

8/10 Good

Shaneeka

Stayed 1 night in Aug 2025

10/10 Excellent

Philomena

Liked: Cleanliness, property conditions & facilities
Lovely place
Stayed 1 night in Sep 2025

4/10 Poor

Ebony

Didn't get the room we paid for, we didn't have a microwave and it takes forever for them to give your deposit back wasn't really my cup of tea
Stayed 1 night in Sep 2025

10/10 Excellent

Shavon

Travelled with family
Liked: Cleanliness, amenities
Miss Stephanie was awesome. Checking me in and out.
Stayed 1 night in Sep 2025