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Sleep Inn Matthews - Charlotte

2.5 star property

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Photo gallery for Sleep Inn Matthews - Charlotte

Free daily buffet breakfast
Lobby
Lobby
Standard Room, 1 King Bed, Non Smoking
Standard Room, 2 Queen Beds, Non Smoking

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
9900 Matthews Park Dr, Matthews, NC, 28105
  • Place, Novant Health Matthews Medical Center
    ‪4 min drive‬
  • Place, Bowlero Matthews
    ‪4 min drive‬
  • Place, Matthews Heritage Museum
    ‪4 min drive‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪30 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

7.2 out of 10
Good
(18 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(29 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Room, 1 Queen Bed, Accessible, Non Smoking

Room, 1 Queen Bed, Accessible, Non Smoking

7.6 out of 10
Good
(8 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Room, 1 Queen Bed, Accessible, Non Smoking

Room, 1 Queen Bed, Accessible, Non Smoking

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

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Desk, laptop workspace, blackout curtains, iron/ironing board
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  • Free Wi-Fi
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includes taxes & fees
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About this property

Sleep Inn Matthews - Charlotte

This hotel features coffee/tea in a common area, a meeting room, and laundry facilities. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, a TV in a common area, and a front-desk safe are onsite.
Sleep Inn Matthews - Charlotte offers 79 accommodations with coffee/tea makers and hair dryers. 32-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Rooms have partially open bathrooms.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

Our customers tell us they enjoy the helpful staff at Sleep Inn Matthews - Charlotte. During your stay, you'll be within walking distance of Novant Health Matthews Medical Center. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • Amenities include a front-desk safe, a meeting room, and laundry facilities
  • 14 minutes by car from Spectrum Center and 14 minutes from Queen City Quarter
  • Cats and dogs welcome for a fee
Free breakfast is available daily. WiFi is free in public spaces. The business-friendly Sleep Inn Matthews - Charlotte also features a vending machine, coffee/tea in a common area, and laundry facilities. Free self parking is available.

Smoking is allowed in designated areas at this Matthews hotel.

Guests are served free buffet breakfast daily from 6:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Early check-in fee: USD 35.00
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 1 to February 28:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 35.00 per pet, per day
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 35.00 (subject to availability)
  • In-room safe fee: USD 1.50 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Sleep Inn Hotel Matthews
Sleep Inn Matthews
Sleep Inn Matthews-Charlotte Hotel
Sleep Inn Matthews-Charlotte
Matthews Sleep Inn
Sleep Inn Matthews Charlotte
Sleep Inn Matthews - Charlotte Hotel
Sleep Inn Matthews - Charlotte Matthews
Sleep Inn Matthews - Charlotte Hotel Matthews

Sleep Inn Matthews - Charlotte Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 330 out of 951 reviews
Rating 8 - Good. 275 out of 951 reviews
Rating 6 - Okay. 169 out of 951 reviews
Rating 4 - Poor. 95 out of 951 reviews
Rating 2 - Terrible. 82 out of 951 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Vladislav

Liked: Amenities
Good place for staying
Stayed 1 night in Dec 2025

10/10 Excellent

Carlton

Stayed 1 night in Dec 2025

2/10 Terrible

Kathy

Travelled with group
Disliked: Cleanliness, amenities
Roaches everywhere
Stayed 1 night in Dec 2025

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
N/a
Stayed 1 night in Dec 2025

2/10 Terrible

Jenee

Disliked: Cleanliness, property conditions & facilities
It smelt so bad in the rooms I had to get my first room switched because sheets were filthy with peoples hair and dirt marks on the sheets and floor was dirty bathroom had old tissue left over from last guest stains on dressers . New room we transfer to smelt just ass bad as the first room and bad odor on top of smells like cigarettes it’s disgusting thee walls inside the rooms are disgusting the shower was filthy with black spots from left over dirt remote was filthy and sticky microwave stinker inside everything seemed used and disgusting odor
Stayed 2 nights in Dec 2025

10/10 Excellent

Sabrina

Stayed 2 nights in Dec 2025

6/10 Okay

Erik

Stayed 1 night in Dec 2025

10/10 Excellent

Erik

Stayed 1 night in Dec 2025

10/10 Excellent

Devon

Stayed 1 night in Dec 2025

10/10 Excellent

ted

Stayed 1 night in Dec 2025

4/10 Poor

Blane

Disliked: Cleanliness, amenities, property conditions & facilities
Had to switch rooms because the room they assigned me had no hot water
Stayed 1 night in Dec 2025

10/10 Excellent

Collette

Stayed 1 night in Dec 2025

10/10 Excellent

ted

Stayed 1 night in Nov 2025

10/10 Excellent

Heidi

Stayed 2 nights in Oct 2025

10/10 Excellent

ted

Stayed 1 night in Nov 2025

8/10 Good

Linda

Stayed 1 night in Nov 2025

4/10 Poor

Porsha

Liked: Staff & service
Disliked: Cleanliness
The sheets wasn’t washed or smelled fresh pillows are not comfortable rooms even smell bad they need air fresheners in rooms an hallway
Stayed 1 night in Nov 2025

6/10 Okay

Crystal

Liked: Staff & service
Air conditioner was loud.
Stayed 2 nights in Oct 2025

2/10 Terrible

Reginald

Disliked: Cleanliness, amenities, property conditions & facilities
Bed bugs!!!
Stayed 1 night in Nov 2025

8/10 Good

QuocHop

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed here for a family gathering and couldn’t have picked a better spot! The Sleep Inn motel’s location was excellent, with Sam’s Club, Costco, and plenty of restaurants nearby, making everything convenient. The price of our stay was consistent with other hotels in the area, which made it a fair value for what we needed. It wasn’t luxurious, but it served its purpose well for a short weekend. The room was clean and good shape—air conditioning/heater worked great—but the hallway could use some fresh paint and updated carpet. One issue we noticed was the thin walls; we could clearly hear conversations from the room next door, which made it hard to relax at times. The hotel front desk staffs were awesome and friendly.
Stayed 2 nights in Oct 2025

2/10 Terrible

Lisa

Liked: Staff & service
Disliked: Cleanliness, amenities
Roach Hotel! Stayed 1 night and I killed 3 roaches within 1 hour. I’m sure there were more but I could not wait to get out of there. One was crawling all over my breakfast that I sat on the nightstand for 10 seconds. I took the dead roaches to the front desk. The woman at the front desk was very nice and assured me that the manager would call me when he arrived at the hotel. That was Sunday and it is now Wednesday with no call.
Stayed 1 night in Oct 2025

2/10 Terrible

Diane

Travelled with family
Disliked: Cleanliness, staff & service, amenities
One of the worst hotels I’ve ever stayed in. So old and run down. Water takes forever to get warm. Towels and washcloths are poly cotton. WTH? Feels like washing and drying with plastic. No conditioner in the shower. Shampoo was crap. No body wash. Beds are hard and pillows are lumpy. Tv is older than I am. Really really bad.
Stayed 2 nights in Oct 2025

10/10 Excellent

ted

Stayed 4 nights in Oct 2025

2/10 Terrible

Joanna, Johns Creek

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was musty and had mold in some areas. Hallways smelled and carpet was very old and dirty. Beds were okay.
Stayed 2 nights in Oct 2025

10/10 Excellent

EUGENIU, Auburn

Liked: Cleanliness, staff & service, property conditions & facilities
Was very beautiful and clean
Stayed 1 night in Jun 2025