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Best Western Mountainbrook Inn

2.5 star property

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Photo gallery for Best Western Mountainbrook Inn

Outdoor pool, pool umbrellas, pool loungers
Lobby
Exterior
Free daily full breakfast
Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
3811 Soco Road Route 19, Maggie Valley, NC, 28751
  • Place, Maggie Valley Gem Mine
    ‪1 min walk‬
  • Place, Maggie Valley Festival Grounds
    ‪12 min walk‬
  • Place, Wheels Through Time Museum
    ‪18 min walk‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Standard Room, 1 King Bed, Non Smoking, Balcony

Standard Room, 1 King Bed, Non Smoking, Balcony

9.0 out of 10
Wonderful
(19 reviews)
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View

8.8 out of 10
Excellent
(68 reviews)
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

King Room with Balcony

  • Sleeps 4

Mobility Accessible King Room with Bathtub

  • Sleeps 2

Mobility Accessible King Room with Roll In Shower

  • Sleeps 2

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

2 Queen Beds, Non-Smoking, Mountain View, Microwave And Refrigerator, High Speed Internet Access, Coffee Maker, Hairdryer

  • Sleeps 4

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About this property

Best Western Mountainbrook Inn

Hotel with free breakfast, near Maggie Valley Festival Grounds
Along with an outdoor pool, this hotel has a snack bar/deli and a 24-hour business center. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a seasonal outdoor pool, and laundry facilities are onsite. Housekeeping is available once per stay.
Best Western Mountainbrook Inn offers 50 air-conditioned accommodations with coffee/tea makers and hair dryers. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with premium cable channels. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The free breakfast at Best Western Mountainbrook Inn gets high marks from our customers. During your stay, you're just a quick walk from Maggie Valley Gem Mine. Enjoy features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free full breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the outdoor pool
  • Amenities include a 24-hour business center, a computer, and laundry facilities
  • Guests have great things to say about the helpful staff and the breakfast
  • Within a 15-minute walk of Maggie Valley Festival Grounds and Stompin' Ground
There's a snack bar/deli on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. An outdoor pool, barbecue grills, and a vending machine are also featured at Best Western Mountainbrook Inn. Free self parking is available.

Smoking is allowed in designated areas at this Maggie Valley hotel.

Guests are served free full breakfast daily from 6:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Fenced pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Barbecue grill
  • In the mountains
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.
  • Children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Best Western Mountainbrook
Best Western Mountainbrook Inn
Best Western Mountainbrook Inn Maggie Valley
Best Western Mountainbrook Maggie Valley
Mountainbrook Inn
Best Western Maggie Valley
Best Western Mountainbrook Hotel Maggie Valley
Maggie Valley Best Western
Mountainbrook Maggie Valley
Best Western Mountainbrook Inn Hotel
Best Western Mountainbrook Inn Maggie Valley
Best Western Mountainbrook Inn Hotel Maggie Valley

Best Western Mountainbrook Inn Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 521 out of 1003 reviews
Rating 8 - Good. 324 out of 1003 reviews
Rating 6 - Okay. 89 out of 1003 reviews
Rating 4 - Poor. 32 out of 1003 reviews
Rating 2 - Terrible. 37 out of 1003 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Deborah

Stayed 1 night in Sep 2025

10/10 Excellent

Loyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The town was amazing! The atmosphere was exactly what we were looking for.
Stayed 1 night in Sep 2025

4/10 Poor

Glenda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not honor my request. My 86 year old father had to walk up and down steps to the second floor after I called and was guaranteed a first floor room. Have stayed here for years and I guess we will go somewhere else.
Stayed 1 night in Sep 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff
Stayed 3 nights in Sep 2025

4/10 Poor

Paul

Stayed 5 nights in Sep 2025

10/10 Excellent

Peter

Stayed 1 night in Sep 2025

6/10 Okay

Marie

Stayed 4 nights in Sep 2025

6/10 Okay

Steve

Travelled with group
Liked: Staff & service, amenities
It was in a good location biker friendly polite staff price was fair bike trailer parking was easy free light breakfast I would stay again .only negative thing was the water draining in the shower and sink.
Stayed 5 nights in Sep 2025

10/10 Excellent

Paulette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Annual Fall Ride

Wonderful stay as always. Clean rooms, helpful staff
Stayed 6 nights in Sep 2025

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked all of the people
Stayed 1 night in Sep 2025

10/10 Excellent

Gale

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The management went out of their way to make sure everything was satisfactory. They were hard working and very welcoming.
Stayed 1 night in Sep 2025

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort

Beautiful view, needs a little TLC

The gentleman that checked us in was not friendly, would not return greeting, and mumbled in low voice, couldn't understand most of anything he said. All the "important" things were very clean, bed & pillows comfortable. Liked the window beside vanity mirror for lighting, as we know hotels never have adequate lighting for getting ready at the mirror. Bed, table & counter surfaces, sink, tub, toilet all appeared very clean, no bed bugs were apparent (I always check). But other things could use a good scrubbing - the window shade slats on the window next to the mirror were thickly corroded with dust, the bathroom floor and wide crack between the baseboard and door frame, both behind the bathroom door, had not been cleaned in awhile. The crack was filled with spider/cobwebs, and floor behind door is not being swept and mopped. Housekeeping needs to close door when cleaning bathroom floor so they can see behind door. We enjoyed the rocking chairs and the mountain view from the front balcony, but not the spiders in numerous spider webs along the balcony and other outside areas. With just a little bit of TLC this could be a perfect place to relax in this beautiful little part of the world.
Stayed 1 night in Sep 2025

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort

You get what you pay for….

Place was convenient and you could walk to places to eat. Front desk was very nice. Room was dark and sad. Bed uncomfortable.
Stayed 2 nights in Sep 2025

6/10 Okay

Alicia

Stayed 2 nights in Sep 2025

10/10 Excellent

Vicki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vacation 2025

Our stay was great. Staff was friendly and helpful. Breakfast was great also.
Stayed 1 night in Sep 2025

8/10 Good

Guy

Stayed 1 night in Sep 2025

10/10 Excellent

Wenrong

Liked: Cleanliness, amenities
Good
Stayed 1 night in Aug 2025

8/10 Good

Lynn

Liked: Cleanliness, staff & service
Room was clean. Outside needs more trashcans. Outside also needs some updates.
Stayed 3 nights in Aug 2025

8/10 Good

Gertrud

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The best part was the breakfast but Tianna
Stayed 1 night in Aug 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff, good breakfast, the area I wanted.
Stayed 2 nights in Aug 2025

8/10 Good

Ricardo

Stayed 2 nights in Aug 2025

10/10 Excellent

Brandi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Shireen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Renee

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Room smelled musty and the sheets were damp. We had to ask for new sheets. What they should of done is move us to a another room.
Stayed 1 night in Aug 2025

2/10 Terrible

Nelson

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mold in bathroom and old technologies. I had to change rooms and buy detergent to clean before using the bathroom and other things. This is not what you want to do when you are looking for relaxation. Unbelievable that I had to clean myself to feel more comfortable.
Stayed 2 nights in Aug 2025