During your stay at Mainstay Suites, you'll be close to Greenbrier Mall.
Just a 5-minute drive from Greenbrier Mall and 9 minutes from Regent University
Policies
Check-in
Check-in time starts at 4:00 PM
Check-out
Check-out before 11:00 AM
Children and extra beds
Children are welcome.
Important information
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Property is also known as
Mainstay Suites Hotel
Mainstay Suites Chesapeake
Mainstay Suites Hotel Chesapeake
Mainstay Suites Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
I recently had the pleasure of staying at this amazing new hotel during my business trip, and I must say, it exceeded my expectations! The customer service was superb; the staff went above and beyond to ensure my stay was comfortable and enjoyable. The hotel itself was immaculate, with a clean and modern design that made me feel right at home.
However, I did encounter a minor issue with the television, as it was glitching to the point where I couldn’t watch any of the channels. I ended up casting from my cell phone, which was a bit inconvenient.
Despite this hiccup, my overall experience was fantastic, and I would definitely recommend this hotel to anyone looking for a comfortable stay. I look forward to returning on my next visit!
Verified traveller
Stayed 1 night in Jan 2025
8/10 Good
Nicole
Travelled with family, Travelled with family and small children
19 Jan 2025
Liked: Cleanliness, staff & service
I would like to say thank you Ms. Honey the property manager and Micheal one of the staff members despite some issues I had during this stay I would like to highlight these two because they went above and beyond to fix the issue. Other then that only thing I did not like the TVs were very static and hard to watch but other then that would visit again when I’m in town.
Nicole
Stayed 4 nights in Jan 2025
10/10 Excellent
LaTasha
16 Jan 2025
LaTasha
Stayed 1 night in Jan 2025
4/10 Poor
Verified traveller
Travelled with family
15 Jan 2025
Liked: Room comfort
Quite a few room switches. But comfortable room.
My husband and I had a family emergency and needed a room close to the Sentara Norfolk General Hospital. We told my mom about the hotel so she could get a room and we could stick together. My husband and I arrived first for check-in and then went to our room. Upon entering the room, we noticed that the toilet had stuff in it and was clogged and unable to flush.
There was a plunger laying there already so he tried to fix the clog himself but something was clearly stuck. We went to try calling the front desk and the phone didn't work. He walked down and we got another room. Something we noticed about the first and second room was how rushed everything was. The outlets were crooked and we found painters tape in random places.
My mom later arrived and she was given a room different from what she paid for so she needed switched. She got another, correct room but the lights in the room didn't work. In the third and final room, the outlets were also crooked and the fire alarm in the bathroom was covered up and smelled heavily of weed. This was all on the 1st floor for us both.
The rooms are spacious and the bed to us was comfortable. My mom found it firm. We didn't have the chance to use the kitchen, but everything was very clean. We did find some receipts laying around that were never cleaned up. I get the hotel just opened, but that's a lot of switching around and issues to the place. It wasn't a horrible stay, but it could've been better. Takes 5 days to get deposit back.