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TRU by Hilton Chesapeake, VA

2.5 star property

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Photo gallery for TRU by Hilton Chesapeake, VA

Reception
Business centre
Laptop workspace, free WiFi, bed sheets
Exterior
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Gym
  • 24/7 front desk
  • Parking included
  • Air conditioning

Explore the area

View in a map
1570 CROSSWAYS BLVD, Chesapeake, VA, 23320
  • Greenbrier Mall
    ‪2 min walk‬
  • Chesapeake Conference Center
    ‪2 min drive‬
  • Regent University
    ‪5 min drive‬
  • Norfolk, VA (ORF-Norfolk Intl.)
    ‪15 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Laptop workspace, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible (Roll-In Shower)

  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Laptop workspace, free WiFi, bed sheets

Room, 2 Queen Beds

9.6 out of 10
Exceptional
(15 reviews)
  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Laptop workspace, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible, Bathtub

  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

Laptop workspace, free WiFi, bed sheets

Room, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Laptop workspace, free WiFi, bed sheets

Room, 1 King Bed

8.0 out of 10
Very good
(16 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Laptop workspace, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible (Hearing)

9.0 out of 10
Wonderful
(2 reviews)
  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Laptop workspace, free WiFi, bed sheets

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Laptop workspace, free WiFi, bed sheets

Room, 1 King Bed, Accessible, Bathtub

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

TRU by Hilton Chesapeake, VA

Art Deco hotel with free breakfast and a fitness center
A fitness center, a 24-hour business center, and a 24-hour front desk are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include express check-in, express check-out, and gift shops/newsstands. Housekeeping is available on request.
TRU by Hilton Chesapeake, VA offers 87 air-conditioned accommodations with complimentary bottled water and hair dryers. 50-inch LED televisions come with premium satellite channels and Netflix.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they can't get enough of the helpful staff at TRU by Hilton Chesapeake, VA. During your stay, you're just a quick walk from Greenbrier Mall. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free buffet breakfast served daily
  • Free WiFi (speed: 25+ Mbps)
  • Free self parking
  • Amenities include a front-desk safe, a 24-hour business center, and a gift shop
  • Onsite recreation includes a gym
  • Just a 2-minute drive from Greenbrier Mall and 12 minutes from Norfolk State University
  • Cats and dogs welcome for a fee
Public spaces have free WiFi. You'll find a 24-hour business center on site. Free breakfast is served daily. A fitness center, a vending machine, and gift shops/newsstands are also featured at TRU by Hilton Chesapeake, VA. Self parking is free.

This Art Deco Chesapeake hotel is smoke free.

Guests are served free buffet breakfast daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily

Things to do

  • Billiards/pool table
  • Gym

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Lift (107 centimetre wide door)
  • Smooth flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible van parking

More

  • Art Deco architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch LED TV with premium satellite channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Free long-distance calls
  • Heating
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 125 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 125 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

TRU BY Hilton Chesapeake
TRU by Hilton Chesapeake VA
TRU by Hilton Chesapeake, VA Hotel
TRU by Hilton Chesapeake, VA CHESAPEAKE
TRU by Hilton Chesapeake, VA Hotel CHESAPEAKE

TRU by Hilton Chesapeake, VA Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 172 out of 280 reviews
Rating 8 - Good. 57 out of 280 reviews
Rating 6 - Okay. 22 out of 280 reviews
Rating 4 - Poor. 13 out of 280 reviews
Rating 2 - Terrible. 16 out of 280 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kamisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel! Perfect for a 2 night stay
Stayed 2 nights in Jun 2025

10/10 Excellent

Brady

Stayed 1 night in Jun 2025

8/10 Good

Denzel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The incidental fees are kind of an inconvenience. M-Th is $75 for the whole stay then on the weekend its $100 per day. That needs to be stated when booking online or at least included in the fees especially when paying online.
Stayed 3 nights in May 2025

4/10 Poor

richard

Liked: Amenities
Disliked: Property conditions & facilities
DID NOT GET THE ROOM I THOUGHT I HAD REQYESTED. VERY RUDE AND UNPROFESSIOAL GM. BROKEN ITEMS NOT REPAIRED. WILL NOT STAY HERE AGAIN!
Stayed 2 nights in Jun 2025

10/10 Excellent

Sherry

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great news place to stay, safe area, clean rooms!
Stayed 1 night in Jun 2025

10/10 Excellent

Amanda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everyone was very nice. The room was clean, check in and out was easy. The price was great as well. Would definitely stay here again. Thank you!
Stayed 1 night in Jun 2025

6/10 Okay

Laura

Stayed 1 night in Jun 2025

10/10 Excellent

Victoria

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Jun 2025

10/10 Excellent

Analyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very clean and staff was cery friendly, breakfast could be stepped up a little
Stayed 1 night in Jun 2025

4/10 Poor

Omad

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Check in was at 3 and my room was not ready until 5. Front desk did not seem to have a care in the world.
Stayed 1 night in May 2025

4/10 Poor

Gloria

Travelled with family
Liked: Property conditions & facilities
The bathroom ceiling looked like it was going to fall down in an area clearly impacted by a water leak. There was a stain found on the sheets the next morning. Had we noticed it the night before we would have asked to be moved. The blinds in the room didn’t work so we had to leave them closed and the room was not well lit.
Stayed 1 night in Jun 2025

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the aesthetic of the property. The two people who came to change the sheets saw it an issue that we stripped the bed down for them. I thought it would be helpful but I heard the lady say ‘they are always doing too much’ so I assume they don’t strip the need and provide new shears
Stayed 2 nights in May 2025

2/10 Terrible

Ervin

Travelled with family
Stayed 4days room not cleaned once each time staff made excuses had to get my own clean towels trash in room the entire stay. Addressed with front desk to still not being done. Never experienced this at any of my stays. Awful waste of my vacation!!!
Stayed 3 nights in Jun 2025

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly and hotel was very clean
Stayed 1 night in May 2025

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness
Beautiful property and located near everything.
Stayed 2 nights in Jun 2025

10/10 Excellent

Kylie, Mesquite

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was better than expected, front desk was helpful and personable. Room was great, the only downside is that there isn’t closet space, but if you’re not staying long that isn’t an issue. Overall, I’d be back!
Stayed 3 nights in May 2025

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean. The room was very clean. The staff were very nice. Breakfast was good. The bathroom was clean and we loved the walk in shower and the squeezable bottles of soap and shampoo. The bed was comfortable and the room was very quiet. The only downside was that there was no fan in the bathroom and when we arrived there were dirty linens and garbage lining the hallway outside of the doors which was never picked up. It was all still there in the morning. My impression after seeing the garbage and dirty linens was that it was possible that the room wasn’t clean. It was definitely clean but it was strange seeing all the dirty items lying in the hallway.
Stayed 1 night in Jun 2025

6/10 Okay

Pamela

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The rooms are very small. The smallest I have seen in a Hotel. They don't clean your room everyday. We had to ask for fresh towels. No coffeepot in the room. It doesn't have a closet just a bar to hang clothes on. For the money we paid for the room not worth it.
Stayed 2 nights in May 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff! Clean, safe, quiet and lots of dining and shopping in the area.
Stayed 2 nights in May 2025

10/10 Excellent

Jeremy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 1 night in May 2025

10/10 Excellent

Christina

Liked: Cleanliness
Stayed 2 nights in May 2025

8/10 Good

Wayne

Stayed 1 night in May 2025

10/10 Excellent

Alford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel and I will be returning really soon. This hotel is very nice and the staff is Awesome! With the exception of one staff who was very rude, but besides that a lovely experience.
Stayed 1 night in May 2025