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Casa Chetumal Hotel

2.5 star property

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Photo gallery for Casa Chetumal Hotel

Front of property
Hallway
Lobby
Lobby sitting area
Front of property

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Housekeeping
  • Parking included
  • Free WiFi

Explore the area

View in a map
Av. Álvaro Obregón 193, Colonia Plutarco Elías Calles, Chetumal, QROO, 77000
  • Place, Chetumal Ferry Terminal
    ‪6 min walk‬
  • Place, Palacio de Gobierno
    ‪6 min walk‬
  • Place, Museum of Maya Culture
    ‪11 min walk‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪9 min drive‬

Room options

View all photos for Basic Triple Room

Basic Triple Room

Basic Triple Room

  • Sleeps 6
  • 3 Double Beds

View all photos for Standard Room

Standard Room

Standard Room

7.0 out of 10
Good
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room

Junior Room

Junior Room

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Double Room, Balcony

Double Room, Balcony

Double Room, Balcony

  • Sleeps 4
  • 2 Double Beds

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About this property

Casa Chetumal Hotel

Hotel in Chetumal with free parking
Along with a 24-hour front desk, this hotel has free self parking and free WiFi in public areas. Change of towels is available on request.
Casa Chetumal Hotel offers 31 air-conditioned accommodations with complimentary toiletries. Televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

During your stay at Casa Chetumal Hotel, you're just a quick walk from Explanada de la Bandera. Features include free WiFi in public areas and free self parking.
  • Free WiFi
  • Free self parking
  • Amenities include a terrace
  • Within a 10-minute walk of Explanada de la Bandera and Fisherman's Fountain
Casa Chetumal Hotel offers its guests a terrace. Public spaces have free WiFi. Limited free parking is available on a first-come, first-served basis.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Handrails in stairways (84 centimetre high)
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (107 centimetre high)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Casa Chetumal Hotel

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Casa Chetumal Hotel Hotel
Casa Chetumal Hotel Chetumal
Casa Chetumal Hotel Hotel Chetumal

Reviews

Casa Chetumal Hotel Reviews

8.2

Very good

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 15 out of 26 reviews
Rating 8 - Good. 1 out of 26 reviews
Rating 6 - Okay. 7 out of 26 reviews
Rating 4 - Poor. 2 out of 26 reviews
Rating 2 - Terrible. 1 out of 26 reviews

Reviews

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great hotel for the price.
Stayed 1 night in Jun 2025

10/10 Excellent

Neisy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When traveling to Chetumal my family and I always stay at Casa Chetumal. It is clean, offers parking and is in close proximity of almost EVERYTHING!
Stayed 2 nights in Mar 2025

4/10 Poor

Saqib A.

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Find somewhere else

Horrible air conditioners, only ran at full blast. Towel with spots on it. Bedsheets very rough. Room looked crappy With some broken fixtures.
Stayed 1 night in Mar 2025

6/10 Okay

Brion

Stayed 1 night in Jan 2025

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the layout of the common area. Good internet. Attentive staff and housekeeping. WEll located near good restaurants, the museum and waterfront
Stayed 2 nights in Dec 2024

10/10 Excellent

Michael

Clean efficient
Stayed 1 night in Nov 2024

10/10 Excellent

Armando

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Miriam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Berenice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien ubicado

Excelente hotel 🏨, cable con muchos Canales, servicio de cafetería y estacionamiento, se encuentra en el centro de Chetumal y a dos calles del malecón.
Stayed 1 night in Jul 2025

2/10 Terrible

José Arturo

Disliked: Staff & service, property conditions & facilities
Las camas son de muy mala calidad y tienen muchas goteras
Stayed 1 night in Jul 2025

8/10 Good

Rodrigo

Stayed 1 night in Jul 2025

6/10 Okay

ADDY DEL CARMEN

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

AIDET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy agradable lugar, limpio en todos los aspectos

Stayed 1 night in Jun 2025

6/10 Okay

Luis

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

Antonio

Business traveller
Disliked: Amenities, property conditions & facilities
La propiedad bien , mucho ruido en cuartos
Stayed 4 nights in Mar 2025

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities
Muy limpia
Stayed 5 nights in Dec 2024

6/10 Okay

JULIAN

Stayed 1 night in Dec 2024

10/10 Excellent

Jesus, Tijuana

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente lugar para descansar, cerca del malecón y varias tiendas y restaurantes. Lo que no me gustó que no tiene elevador para los pisos de arriba.
Stayed 1 night in Jul 2024

6/10 Okay

Claudia

Disliked: Cleanliness, staff & service
No es lo mejor, no es lo peor
Stayed 2 nights in Jul 2024

10/10 Excellent

Tania de los Angeles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Me encantó

Muy amables en cuanto a nuestra estadía todo bien,el cuarto limpio , está en el centro de Chetumal muy lindo el hotel
Stayed 1 night in Jun 2024