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Hotel Casa Blanca

2.5 star property
VIP Access

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Photo gallery for Hotel Casa Blanca

Garden view
Front of property – evening/night
Hallway
Front of property – evening/night
Interior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • 24/7 front desk
  • Air conditioning
  • Housekeeping
  • Free WiFi
  • Business services

Explore the area

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A. Álvaro Obregón No 312 Col. Centro, entre Rafael E. Melgar y Emiliano Zapata, Chetumal, QROO, 77000
  • Place, Palacio Municipal De Othon P. Blanco
    ‪1 min walk‬
  • Place, Chetumal Ferry Terminal
    ‪9 min walk‬
  • Place, Museum of Maya Culture
    ‪19 min walk‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪7 min drive‬
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Room options

View all photos for Deluxe Double Room, 2 Queen Beds, Garden View

Deluxe Double Room, 2 Queen Beds, Garden View

Deluxe Double Room, 2 Queen Beds, Garden View

8.6 out of 10
Excellent
(10 reviews)
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View

9.2 out of 10
Wonderful
(10 reviews)
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Quadruple Room Superior

Egyptian cotton sheets, premium bedding, down duvets

Quadruple Room Superior

  • 36 sq m
  • Sleeps 4

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includes taxes & fees
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About this property

Hotel Casa Blanca

Hotel with a 24-hour business center, steps from Palacio Municipal De Othon P. Blanco
A 24-hour business center, a conference center, and a microwave in a common area are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a refrigerator in a common area, a business center, and a meeting room are onsite. Change of towels is available on request.
Hotel Casa Blanca offers 81 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary newspapers. These individually decorated accommodations include dining tables. Select Comfort beds feature Egyptian cotton sheets, down comforters, and premium bedding. 40-inch Smart televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers.

This Chetumal hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. In-room massages, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Hotel Casa Blanca. During your stay, you're just a quick walk from Palacio Municipal De Othon P. Blanco. Enjoy features like free WiFi in public areas, plus a 24-hour business center and airport drop-off service (surcharge).
  • Free WiFi (speed: 25+ Mbps)
  • Extended parking available for a fee
  • Services include a concierge, tour or ticket assistance, and a porter
  • Steps from Palacio Municipal De Othon P. Blanco and 10 minutes by foot from Explanada de la Bandera
  • Airport drop-off, train station drop-off, and ferry terminal shuttle service available for a fee
WiFi is free in public spaces. Business amenities include a 24-hour business center, a meeting room, and coworking spaces. A shuttle from the hotel to the airport (available on request), a ferry terminal shuttle, and a train station drop-off service are available for a fee. Multilingual staff, tour/ticket assistance, and a garden are also featured at the business-friendly Hotel Casa Blanca.

This Chetumal hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Airport drop-off shuttle (surcharge) from 7:00 AM to 4:30 PM at scheduled times and on request
  • 24-hour train station drop-off shuttle (surcharge)
  • Train station shuttle at scheduled times, on request
  • Bus station shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Onsite parking available only on request
  • Secured extended parking on site (MXN 150 per day)
  • Limited on-site parking (max 1 space per unit)
  • Wheelchair-accessible parking and van parking available

Family friendly

  • Dining table
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator
  • Water dispenser

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Conference centre
  • Coworking space
  • Meeting room

Outdoors

  • Garden
  • In a state park
  • Outdoor furniture

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Low-height counter and sink (80 centimetre high)
  • No lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 100% renewable energy
  • 2 buildings
  • 5 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 1990
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Mosquito nets
  • Smoke-free property
  • Traditional architecture
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with premium digital channels

Food and drink

  • Dining table
  • Electric kettle
  • Free bottled water
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Individual decor
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal, airport, train station, and bus station (surcharges may apply); to arrange pick-up, contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
This property enforces quiet hours from 11:00 PM to 6:00 AM

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 10 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 16.97 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 150 per room
  • Airport shuttle fee per child: MXN 150 (up to 10 years old)
  • Secured extended parking fee: MXN 150 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: PayPay
Cashless transactions are available
Heating is not provided
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting
Hotel Casa Blanca offers transfers from the ferry terminal, airport, train station, and bus station (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. At the property, quiet hours are enforced between 11:00 PM and 6:00 AM.
Property Registration Number 01126684
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't served or allowed at Hotel Casa Blanca.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Casa Blanca Chetumal
Casa Blanca Chetumal
Hotel Casa Blanca Hotel
Hotel Casa Blanca Chetumal
Hotel Casa Blanca Hotel Chetumal

Reviews

Hotel Casa Blanca Reviews

8.6

Excellent

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 416 out of 876 reviews
Rating 8 - Good. 348 out of 876 reviews
Rating 6 - Okay. 72 out of 876 reviews
Rating 4 - Poor. 20 out of 876 reviews
Rating 2 - Terrible. 20 out of 876 reviews

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff w
Stayed 1 night in Jul 2025

8/10 Good

Yamani

Stayed 1 night in Aug 2025

10/10 Excellent

Rodrigo

Stayed 1 night in Aug 2025

6/10 Okay

Chloé

Travelled with family and small children
Liked: Staff & service
We had reservations for 2 rooms with 2 queen beds and a garden view. We received none of the above. We were given two rooms with double beds and a roof view... we had decided on the reservations because of the queen beds. Was disappointed
Stayed 1 night in Jul 2025

10/10 Excellent

Kelly

Stayed 1 night in Jul 2025

10/10 Excellent

Diana

Clean and great service
Stayed 1 night in Jul 2025

4/10 Poor

Marlin

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
First room ac didn't work they give us another but the ac didn't work there either plus no hot water in that room had to pull the bed under the ac unit to atleast get some air
Stayed 1 night in Jul 2025

10/10 Excellent

Humberto, Richmond

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay, clean and friendly staff
Stayed 2 nights in Jul 2025

8/10 Good

Tyrell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wifi is not that great otherwise it’s a nice place close to town.
Stayed 2 nights in Apr 2025

8/10 Good

Tyrell

Liked: Cleanliness, staff & service, property conditions & facilities
Close to town area
Stayed 2 nights in May 2025

8/10 Good

Benny, Waterville

Liked: Cleanliness, staff & service, property conditions & facilities
Good location!
Stayed 1 night in Jun 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
The place is clean, friendly staff. We enjoy our stay.
Stayed 1 night in Jun 2025

8/10 Good

Egbert

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
This property is clean and centrally located. This is my go to for all my visits
Stayed 1 night in Jun 2025

10/10 Excellent

Nathaniel

Liked: Cleanliness, property conditions & facilities
Very clean and well maintained property.
Stayed 10 nights in May 2025

10/10 Excellent

Lesbia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location, flowers and free transportation to the airport.
Stayed 1 night in May 2025

8/10 Good

Yamani

Stayed 1 night in May 2025

6/10 Okay

Henry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We needed a little extension on the check out and that was very expenses, I don't think that was fair.
Stayed 1 night in Apr 2025

4/10 Poor

Yamani

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom lock was loose and wash hand area was dirt. It had something that looked like vomit
Stayed 1 night in Apr 2025

10/10 Excellent

Cornelius

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very clean and well taken care of.
Stayed 2 nights in Mar 2025

8/10 Good

Ofel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is nothing I did not like, everything was great!
Stayed 1 night in Mar 2025

6/10 Okay

Della

Travelled with partner
Liked: Cleanliness
We had a 2 night stay at this property. Our room was clean and the bed was comfortable. There is an elevator and free parking on the property. It would have been nice to either have a mini fridge in the room or an ice machine in the facility. There are some restaurants within a 5-10 minute walk and it is about a 15 minute walk to the Mercado and museum. The malecón is a walkable distance as well. We would stay at this hotel if we were to visit Chetumal again.
Stayed 2 nights in Mar 2025

2/10 Terrible

amber

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We went to Chetumal for a shopping trip gettaway. I saw this property online and it looked perfect, clean, luxury and nice for a relaxing one night stay. First issue we had was parking. The lot was tiny and our Ford F150 barely fit. It did not look anything like it did in the online description. It was more like a cheap, outdated motel. The outdoor furniture all worn and cheap. I was instantly disappointed. We went to room and it was tiny, outdated and frankly, kind of creepy.... I noticed a large 1 or 2" gap under the door making me think it might have geckos and bugs. We were exhausted after a 5 hour drive and layed on top of the bed. I then heard all the noise "testing 1234, testing 1234" I stepped outside and somebody was testing a loud speaker. I thought there is no way I can be comfortable staying here. We decided to leave. We left the key and did not take the key back or talk to the clerk at the front desk as they not speak very much english - it would be hard to explain and we were tired and overwhelmed with now finding a new hotel that late. We left and found a nice hotel but it took 2 hours. I wrote to the hotel right away and requested a refund. Nobody replied for 2 days "it doesn't work that way" and refused to give us refund. I was glad we left there but believe I should have received a refund since we were in the room only 30 minutes. There were very few guests. This property is literally nothing like what you see online.
Stayed 1 night in Feb 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good short stay

Nice little short stay hotel. Good location from Airport, Ferry. Clean rooms and friendly staff. Things I didn’t like were no ice provided, Beds had a bottom sheet but no top sheet? You just had the comforter on top?? A little uncomfortable.
Stayed 1 night in Feb 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasantly surprised

Great place, excellent value, comfortable beds, good AC, close to Malecón, Luggage storage,
Stayed 1 night in Jan 2025