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Hotel Hacienda Bacalar

2.5 star property

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Photo gallery for Hotel Hacienda Bacalar

Lobby sitting area
Lobby sitting area
Restaurant
Lobby sitting area
Outdoor pool

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast available
  • Pool
  • 24/7 front desk
  • Housekeeping
  • Parking included
  • Air conditioning

Explore the area

View in a map
Calle 10 Mza. 15 Lt. 4, entre Av. 9 y Av. 11 Col. Cent, Bacalar, QROO, 77930
  • Place, Municipal Spa of Bacalar
    ‪8 min walk‬
  • Place, Fort of San Felipe
    ‪13 min walk‬
  • Place, Laguna Bacalar Ecological Park
    ‪19 min walk‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪44 min drive‬

Room options

View all photos for Habitación Sencilla

1 bedroom, free WiFi, bed sheets

Habitación Sencilla

8.8 out of 10
Excellent
(3 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Habitación King

Habitación King

Habitación King

  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Family Room

Family Room

  • 25 sq m
  • Sleeps 6
  • 3 Double Beds

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About this property

Hotel Hacienda Bacalar

Hotel with free parking, near Lake Bacalar
Along with an outdoor pool, this smoke-free hotel has a refrigerator in a common area and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Additionally, a library, tour/ticket assistance, and a garden are onsite.
Hotel Hacienda Bacalar offers 28 accommodations with air conditioning. 32-inch LED televisions come with digital channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
During your stay at Hotel Hacienda Bacalar, you're just a quick walk from Municipal Spa of Bacalar. You'll find features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi (speed: 25+ Mbps)
  • Free self parking
  • Breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Amenities include a terrace, Library, and a shared refrigerator
  • Within a 15-minute walk of Municipal Spa of Bacalar and Cenote Negro
As a guest of Hotel Hacienda Bacalar, you'll find an outdoor pool, a library, and a terrace. Public spaces have free WiFi. Barbecue grills, tour/ticket assistance, and a garden are also featured at Hotel Hacienda Bacalar. Limited free parking is available on a first-come, first-served basis.

This Bacalar hotel is smoke free.

For a fee, guests can enjoy local cuisine breakfast daily from 7:30 AM to 11:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily local cuisine breakfast available 7:30 AM to 11:00 AM for a fee: MXN 70 to 150 for adults and MXN 60 to 120 for children

Things to do

  • Library
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared refrigerator
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • No lift

More

  • 2 floors
  • 3 buildings
  • Built in 2008
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 32-inch LED TV with digital channels

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Hacienda Bacalar

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately MXN 70 to 150 for adults, and MXN 60 to 120 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • There is limited hot water on site.
  • One child 10 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Hacienda Bacalar
Hacienda Bacalar
Hotel Hacienda Bacalar Hotel
Hotel Hacienda Bacalar Bacalar
Hotel Hacienda Bacalar Hotel Bacalar

Hotel Hacienda Bacalar Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 94 out of 322 reviews
Rating 8 - Good. 134 out of 322 reviews
Rating 6 - Okay. 65 out of 322 reviews
Rating 4 - Poor. 16 out of 322 reviews
Rating 2 - Terrible. 13 out of 322 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Tawfiq

Overall average
Stayed 2 nights in Oct 2024

6/10 Okay

Jessica

Stayed 2 nights in Apr 2024

10/10 Excellent

paul, NANAIMO

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to arrive and set your bearing. Front desk open until 23:30. Nice breakfast, good coffee
Stayed 1 night in Feb 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Dolev

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is nice and clean! There is very nice people in the hotel that would love to help you in everything you like 🙏
Stayed 2 nights in Mar 2023

8/10 Good

Pamela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Big room. Good shower. Complimentary drinking water available.
Stayed 4 nights in Feb 2023

6/10 Okay

Daniel

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort

Don't let the pool fool

Good deal but the beds were really hard and the pillow(not pillows) sucked. Gave me a control for my room t.v without batteries and it didn't even work. There was no water in the bathroom when we got there so I had to tell them to turn the pump on. Very rural it's good if you want to save money. I was going to get two nights here but my back was hurting in the morning. Nice pool
Stayed 1 night in Jul 2022

8/10 Good

Eddie, West Bay

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth the price, few blocks away from the main square, nevertheless the town is super walkable
Stayed 1 night in Apr 2022

10/10 Excellent

Margaret, Calgary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet clean hotel with a lovely pool. Easy walk to the Lagoon and restaurants and you start your day with a cooked to order hot breakfast.
Stayed 2 nights in Feb 2022

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No hot water. The shower was not good. But the housekeeper was excellent
Stayed 4 nights in Feb 2021

8/10 Good

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Good location , staff was always friendly and available.
Stayed 4 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel only had about 30 rooms, so was nice not to be in a large hotel. All staff very nice. Rooms were large. Rooms could have used another end table or some kind of dresser if staying longer, as nowhere to really unpack your stuff.
Stayed 3 nights in Jan 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
No water pressure, staff was rude and dismissive, everything the hotel offers is very limited. Awful experience
Stayed 6 nights in Jan 2020

6/10 Okay

Juice

Liked: Staff & service
Disliked: Cleanliness
Great front desk attendance. Not properly cleaned before check in, hair in shower and floor. Needs a deep clean. Very loud, everything echoes from other rooms and hard to sleep. WiFi was very bad for long periods all over the property. It’s a budget place (but still not cheap) but there is no excuse for lack of basic cleanliness and being kept awake late because of loud people on and around the property.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely INCREDIBLE location. Everything else was just splendid. Great hotel for the price. I would recommend it highly.
Stayed 2 nights in Dec 2019

10/10 Excellent

Oscar, chula Vista Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, safe, clean hotel! Breakfast was eggs & beans or fruit with juice or coffee. AC worked great, hot water and WiFi not so much. The lobby area has WiFi. Close enough to walk everywhere. My only suggestion would be to have drinking water offered in the lobby to refill water bottles. I didn’t like having to buy bottled water from the store, I rather pay the hotel more and reduce the plastic consumption by refilling my reusable bottle.
Stayed 1 night in Jun 2019

6/10 Okay

Olena

Liked: Cleanliness, room comfort

The check in was not great

The check in experience was really bad. The receptionist was rude. Started talking to other customers on the middle of check in and when I pointed that out said that he is not willing to lose any business because of this check in ... Breakfast is very basic either eggs with beens or fruit, not both. The instant coffee was not good and weak 😔
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2019

6/10 Okay

Verified traveller

Travelled with partner
Room could have been cleaner, but you get what you pay for
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Decent for the affordability and delicious complimentary breakfast. Conveniently close to the lagoon.
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Very bad hot water system, no hot water......... .................... ............................
Stayed 1 night in Mar 2019

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great value, and comfortable.

Nice pool. E-Z check in. Very secure, 24hr gate watched. Breakfast included, fruit or eggs. Walkable to town.
Stayed 2 nights in Feb 2019

10/10 Excellent

kim, Okanagan, bc

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay. The premises was spotless. The staff was super accommodating and friendly. The wonderful breakfast and pool was a real bonus. I would highly recommend and hope to return myself.
Stayed 2 nights in Jan 2019