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Hotel Sun ha Bacalar

3.0 star property

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Balcony
Creator video
Hypo-allergenic bedding, minibar, soundproofing, free WiFi
Comfort Double Room, 2 Double Beds | Living area
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Calle 1 Centro, Bacalar, QROO, 77930
  • Place, Fort of San Felipe
    ‪1 min walk‬
  • Place, Zócalo
    ‪2 min walk‬
  • Place, Laguna Bacalar Ecological Park
    ‪7 min walk‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪34 min drive‬

Room options

View all photos for Comfort Double Room, 2 Double Beds

Comfort Double Room, 2 Double Beds

Comfort Double Room, 2 Double Beds

  • 12 sq m
  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

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About this property

Hotel Sun ha Bacalar

A rooftop terrace, a coffee shop/cafe, and a 24-hour front desk are available at this smoke-free hotel. Free breakfast (local cuisine), free WiFi in public areas, and free self parking are also provided. Additionally, tour/ticket assistance, a garden, and a front-desk safe are onsite.
Hotel Sun ha Bacalar offers 13 accommodations with minibars and complimentary bottled water. LED televisions are featured in guestrooms.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. This Bacalar hotel provides complimentary wireless Internet access. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Hotel Sun ha Bacalar, you're just a quick walk from Laguna Bacalar Ecological Park. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free local cuisine breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the coffee shop/cafe
  • Amenities include a front-desk safe, a multilingual staff, and a rooftop deck
  • Onsite recreation includes bike rentals
  • Within a 10-minute walk of Laguna Bacalar Ecological Park and Lake Bacalar
There's a coffee shop/cafe on site. Free breakfast is served daily. Public spaces have free WiFi. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at Hotel Sun ha Bacalar. Limited free parking is available on a first-come, first-served basis.

This 3-star Bacalar hotel is smoke free.

Guests are served free local cuisine breakfast daily from 8 AM to 10 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free local cuisine breakfast available daily 8 AM to 10 AM
  • A coffee shop/cafe

Things to do

  • Bicycle rentals

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:30 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 52.79 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Sun ha
Sun ha Bacalar
Hotel Sun ha Bacalar Hotel
Hotel Sun ha Bacalar Bacalar
Hotel Sun ha Bacalar Hotel Bacalar

Hotel Sun ha Bacalar Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 40 out of 56 reviews
Rating 8 - Good. 8 out of 56 reviews
Rating 6 - Okay. 3 out of 56 reviews
Rating 4 - Poor. 1 out of 56 reviews
Rating 2 - Terrible. 4 out of 56 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Julianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area right across from lagoon, free breakfast. This property seems as it’s family owned, same faces everyday. Really enjoyed it here.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place! Well located! Vero friendly staff! Love it
Stayed 3 nights in Oct 2022
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
When we visit Bacalar again we will definitely stay here again. All of the staff were extremely friendly and helpful. The room was very nice and the bed was comfortable. Beautiful rooftop terrace with hammocks and loungers to look out over the blue water. Breakfast was very good as well. We would highly recommend this hotel.
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Lise

Liked: Property conditions & facilities
Great
Stayed 1 night in Dec 2024
Verified

2/10 Terrible

Andrea

Disliked: Staff & service
I have no idea how any of this went because the hotel never got my reservation from Expedia. We drove 5 hours from Cancun only to be told that we didn’t have a hotel room. The staff was rude and unhelpful and basically said it wasn’t their problem. We had to scramble to find another room at 9p while being exhausted from a 17 hour day of travel.
Stayed 1 night in Feb 2023
Verified

2/10 Terrible

Veronica Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nunca se hospeden aqui

No nos dejaron hospedarnos, ya teníamos reservación, pero ellos dijeron que NO TRABAJAN CON HOTELES .COM solo trabajan con booking, fueron muy groseros y viendo los comentarios al parecer a alguien le pasó lo mismo el año pasado, fue muy vergonzoso para mi y mi familia, además de tener que buscar un hotel donde hospedarnos a esa hora hotel por hotel. Nos compensaron con 1,300 pesos, como si eso compensara la pérdida de tiempo y la vergüenza con la familia.
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención y servicio, llegué un poco antes y al ser temporada baja pudieron entregarme una habitación, lo que me permitió tomar un tour temprano que en el mismo hotel tenía. (Empresa ajena al hotel) pasaron por nosotros y nos regresaron
Stayed 1 night in Sep 2024
Verified

2/10 Terrible

Regina

Disliked: Staff & service, property conditions & facilities
Mienten. Resulta que no trabajan con expedia y que nuestra reservación no existía. También mienten sobre sus trabajadores, llamamos al hotel para confirmar nuestra reservación y nos atendió Tanya, al siguiente día Tanya no existe. Checamos que el teléfono de la recepción fuera el mismo y en efecto lo era. El personal tiene una actitud terrible y las instalaciones están mal cuidadas. La señora de la recepción nos dijo que ni modo y que buscáramos otro hotel. Que falta de respeto. No hagan reservaciones aquí ya que más opiniones muestran mismas experiencias. Hasta otros hoteles saben sobre lo que hace el Sun Ha.
Stayed 5 nights in Jul 2024
Verified

4/10 Poor

SAUL EDDEL

Disliked: Cleanliness, property conditions & facilities
El hotel esta descuidado, la piscina a medio llenar con evidente falta de mantenimiento. El primer dia q llegamos no funcionaba el aire acondicionado. Nos pidieron un taxi para regresar al aeropuerto con una tarifa fija y al llegar resulta que debiamos pagar mucho más. Es una lástima, Bacalar es precioso pero en general dejan muy mala experiencia
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Roberto Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
El trato del personal excepcional
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

EXCELNTE UBICACION e INSTALACIONES

Excelente hotel a 50 mts de la alguna. Enfrente un rest de gran calidad. Te dan toallas para alberca o para la laguna. Desayuno EXCELENTE Grátis en la mañana, solo que dura 1 1/2 de 8 a 9:30 am Teníamos una habitación y por $ 300.00 pesos más nos dieron una MAS gde
Stayed 3 nights in Jun 2024
Verified

2/10 Terrible

Floriane

Liked: Cleanliness
Disliked: Staff & service
La dame de l’accueil était très très désagréable… c’est la première fois que je rencontre une personne si peu aimable.
Stayed 2 nights in Nov 2023
Verified

8/10 Good

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
La ubicación es excelente porque puedes moverte al Centro caminando y el Balneario municipal está prácticamente enfrente
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

JESÚS FELIPE

Liked: Cleanliness, staff & service, property conditions & facilities
Un hotel con una excelente ubicación, a dos cuadras del centro, y cruzando el camellón está el muelle aserradero, es público. Desayuno incluido muy rico, las habitaciones cómodas y modernas. Personal muy amable y atento.
Stayed 2 nights in Jun 2023
Verified

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien en general, sobre todo Regina la chica de recepción muy amable un 10 para ella
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Beautiful cozy hotel in front of lagoon, excellent service, great breakfast included, excellent host, highly recommend.
Stayed 1 night in Jun 2022
Verified

8/10 Good

Zlatka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, friendly staff, beautiful top terrace with a view.
Stayed 2 nights in Nov 2021
Verified

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente estancia de fin de semana

Todo muy bien. Súper amables en el servicio. Muy limpio, cómodo y buen desayuno. Definitivamente consideraría volver.
Stayed 2 nights in Jun 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 2 nights in Apr 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I shure did like the hotel. Staf are very happy and respekfull. Breakfest was exelent.
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Todo desde las persona en el Check in , la ubicación las instalaciones muy limpio todo y el servicio de desayuno riquísimo y un menú muy completo . Súper recomendable
Stayed 2 nights in Sep 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente calidad en todo, personal muy amable y los desayinos muy ricos
Stayed 1 night in Jul 2019
Verified

10/10 Excellent

yoann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Emplacement idéal vue sur le lac et à 300m pour s y baigner
Stayed 1 night in May 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
This place is decent but way overpriced for what it offers.
Stayed 1 night in May 2019
Verified

10/10 Excellent

Norma leticia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy acogedor el hotel
Stayed 2 nights in Feb 2019