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Diosa del Agua Bacalar

3.0 star property

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Photo gallery for Diosa del Agua Bacalar

Outdoor pool, open 9:00 AM to 9:00 PM, pool loungers
30-inch Smart TV with satellite channels, TV
30-inch Smart TV with satellite channels, TV
Yoga
Land view from property

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Av. 1 Costera Norte, Mz. 23 Lt. 2, Bacalar, QROO, 77930
  • Place, Laguna Bacalar Ecological Park
    ‪1 min walk‬
  • Place, Ecopark Bacalar
    ‪3 min walk‬
  • Place, Fort of San Felipe
    ‪8 min walk‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪35 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Premium Room, Bathtub

Premium Room, Bathtub

Premium Room, Bathtub

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • Sleeps 2
  • 3 King Beds
  • Free Wi-Fi

View all photos for Deluxe Room, Multiple Beds

Deluxe Room, Multiple Beds

Deluxe Room, Multiple Beds

  • Sleeps 5
  • 2 King Beds
  • Free Wi-Fi

View all photos for Luxury Room

Luxury Room

Luxury Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Diosa del Agua Bacalar

An outdoor pool, a restaurant, and a refrigerator in a common area are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, concierge services, tour/ticket assistance, and a front-desk safe are onsite.
Diosa del Agua Bacalar offers 8 air-conditioned accommodations with minibars and safes. 30-inch Smart televisions come with satellite channels.

This Bacalar hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and complimentary toiletries. Housekeeping is offered daily and in-room massages can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Diosa del Agua Bacalar, you're just a quick walk from Laguna Bacalar Ecological Park. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at Papi Rico, a café that serves Mexican cuisine
  • Take a swim in the outdoor pool
  • Amenities include a front-desk safe, a terrace, and a shared refrigerator
  • Onsite recreation includes bike rentals
  • Steps from Laguna Bacalar Ecological Park and 5 minutes by foot from Lake Bacalar
  • Airport shuttle service available for a fee
There's a restaurant on site. Free breakfast is available daily. WiFi is free in public spaces. An airport shuttle (available on request) is available for a fee. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Diosa del Agua Bacalar. Limited free parking is available on a first-come, first-served basis.

This 3-star Bacalar hotel is smoke free.

Guests are served free continental breakfast daily from 8:00 AM to 10:00 AM.
Papi Rico - This café specializes in Mexican cuisine and serves breakfast and brunch.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 8:00 AM to 9:00 PM at scheduled times and on request
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A restaurant

Restaurants on site

  • Papi Rico

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • In-room cot
  • Outdoor pool
  • Travel cot

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Safe at front desk
  • Shared refrigerator

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Pool loungers
  • Terrace

Spa

  • In-room massages

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Free cot

Bathroom

  • Free toiletries
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 30-inch smart TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Fan
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Diosa del Agua Bacalar

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit is payable by bank transfer and is due within 24 hours of booking the reservation.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 250 per person (one-way)
  • Airport shuttle fee per child: MXN 200 (one-way), (from 3 to 11 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Diosa del Agua Bacalar offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 7:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • Children may not be eligible for complimentary breakfast.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Vlandre Bacalar Bacalar
Hotel Vlandré Bacalar Hotel
Hotel Vlandré Bacalar Bacalar
Hotel Vlandré Bacalar Hotel Bacalar
Hotel Vlandré Bacalar
Diosa del Agua Bacalar Hotel
Diosa del Agua Bacalar Bacalar
Diosa del Agua Bacalar Hotel Bacalar

Diosa del Agua Bacalar Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 26 out of 51 reviews
Rating 8 - Good. 11 out of 51 reviews
Rating 6 - Okay. 6 out of 51 reviews
Rating 4 - Poor. 4 out of 51 reviews
Rating 2 - Terrible. 4 out of 51 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great - clean and friendly
Stayed 3 nights in Jan 2023
Verified

4/10 Poor

Helena

Disliked: Amenities, property conditions & facilities
the property is located next to a road which can be noisy. the room a really small and during our stay we had no electricity or water.
Stayed 6 nights in Feb 2023
Verified

2/10 Terrible

Mark

Liked: Staff & service
Disliked: Property conditions & facilities
Staff was nice but I didn’t get any sleep because the bed was so terrible. Might as well have slept on cement.
Stayed 1 night in Feb 2023
Verified

8/10 Good

Maynor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es muy bonito, todo muy limpio, solamente que no tiene un lugar adecuado para guardar y colgar ropa, el espacio que hay es demasiado pequeño. Por lo demás todo estuvo muy bien.
Stayed 3 nights in Mar 2024
Verified

8/10 Good

FLORENCE

Liked: Staff & service
Disliked: Room comfort
Bacalar: mini croisière guidée sur la lagune: incroyable de beauté ; los rapidos + sympa pour les photos que pour les sensations aquatiques
Stayed 2 nights in Feb 2024
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort

Relación precio-calidad no es del todo buena

Contexto: Viajé 3 días con mi esposa y mi hija de 5 años del 1 al 4 de enero de 2024. Habitación # 7. Cosas buenas del hotel - Excelente ubicación, frente a la laguna y a unos 10 min de caminata al centro. - El diseño del hotel como tal es acogedor y bonito. - Los recepcionistas son amables y serviciales. - El desayuno está rico, no inolvidable pero bien. - Tiene un mirador, terraza y mesa de ping-pong para pasar el rato. - La tele tiene Netflix y YouTube. Mejoras urgentes - El agua caliente para bañarse se acaba muy rápido. - El papel de baño es del más corriente (podrían incluso ahorrar si compraran otros mejores). - No me hicieron limpieza un día, nada más porque sí. - Las camas matrimoniales tienen bases de cemento, por lo que no se pueden mover. Háganse un favor y quiten esas bases para mayor flexibilidad. - No hay teléfono para comunicarse a recepción. Hay que ir sí o sí. - La caja fuerte es muy pequeña. No cabe ni una carpeta con papeles. - El aire no enfría mucho - no me imagino en verano. - El piso del baño es particularmente resbaladizo cuando se humedece. Ojo ahí. - La alberca no tiene calefacción. En general, creo que el precio que pagamos por noche ($2800 más impuestos) no corresponde al valor que recibimos. Tiene potencial, pero le falta mejorar en muchos aspectos claves.
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Muy limpia y bonita la habitación y el hotel
Stayed 1 night in May 2023
Verified

2/10 Terrible

EDUARDO

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel en remodelacion. Albañiles trabajando. 0 privacidad. Sucio.
Stayed 3 nights in Apr 2023
Verified

8/10 Good

Bere

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal es muy amable y atentos, la ubicación del hotel es buena, estás muy cerca de los lugares atractivos; precio / calidad 10 de 10.
Stayed 3 nights in Feb 2023
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ofräscht och smutsigt hotell

Smutsigt överallt - vi klagade över poolen två gånger på 5 dagar och den var smutsig dem andra dagarna också. Byggarbete som lät mycket från 10.00-17.00 Problem med vatten och informerade inte när dem stängde av för kallvatten/varmvatten när dem renoverade. Hoteller har fler än 8 rum som det står på hemsidan Aldrig frukost klockan 08.00 som dem lovade. Där luktadw konstigt på hotellet. Toaletten gick i sönder. Positivt - deras frukost
Stayed 5 nights in Feb 2023
Verified

6/10 Okay

Hana

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Charmant hôtel mais trop bruyant, chambre mal isolée. A 6h du matin bruit de pas aller retour interminables puis un gros camion s’est garé devant notre chambre ( pour les provisions de l’hôtel) avec des Klaxons.. expérience désagréable Point positif petit déjeuner varié et bon
Stayed 1 night in Feb 2023
Verified

8/10 Good

Hector

Liked: Cleanliness, staff & service, amenities
El lugar es bonito, desgraciadamente me tocó ir en remodelación y había detalles todavía sin finalizar. Aún así, el lugar está bien ubicado y el personal es amable en general.
Verified

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy hermoso lugar limpieza excelente los baños muy limpios la atencion del personal muy bien las intalaciones muy hermosas el restorant muy acogedor y sobre todo riquisima la comida precios muy comodos excelente
Stayed 1 night in Sep 2022
Verified

10/10 Excellent

Martine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastisk sted i Bacalar

Hotellet var bra på alle måter og lå flott til både til lagunen og byen. Veldig god mat på hotellets restaurant
Stayed 4 nights in Feb 2022
Verified

10/10 Excellent

MARTHA PATRICIA CONTRERAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente trato de las personas que atienden el hotel!!! El chef súper amable y cocina delicioso!! La pasamos muy contentos!!
Stayed 5 nights in Dec 2021
Verified

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto el diseño, el lugar esta súper bien ubicado, tiene todo para facilitar el viaje, el restaurante es muy bonito y el personal súper amable y te hace más ameno el viaje
Stayed 3 nights in Dec 2021
Verified

10/10 Excellent

Maria Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

bonito hotel

muy bonito el hotel, ideal para pasar un fin de semana romántico con tu pareja. muy sencillo pero limpio y lindo.
Stayed 1 night in Oct 2021
Verified

8/10 Good

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen servicio. Va a mejorar.

El hotel esta bastante agradable, aunque estaba en proceso de remodelación. Una vez que termine pienso debe quedar bastante agradable.
Stayed 2 nights in Jun 2021
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente ubicación!

Lindo lugar y muy bien ubicado
Stayed 1 night in May 2021
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Buen servicio pero no mencionan que sigue en obra
Stayed 1 night in May 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I can’t say enough great things about this property. Upon checkin, the guy that helped me out was absolutely great! He gave me a map to the city & circled places of interest, & really took his time explaining all of the things I should check out nearby to make my trip wonderful. The room was perfect. The bed was extremely comfortable. So much so, that I think I slept better there than I do at home, & I have an extremely comfortable bed at home too. :) The staff kept the place extremely clean & welcoming. I was only there two days, but wish I could’ve stayed longer. It was perfect.
Stayed 2 nights in Apr 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay 2 nights and I would come back especially they are building a pool right now! The room is well decorated. The bed is sooooo confortable and the staff is just amazing! The terrasse at the top is relaxing. This place has everything you need!
Stayed 1 night in Mar 2021
Verified

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were here for one night. The staff was friendly and helpful during check in and out. We didn’t have hot water in our room- staff said that it wasn’t normal, but we didn’t say anything until check out (as hot water isn’t always common at some places, so we didn’t think much of it). Parking on site was nice. There was access to rental bikes, community kitchen area, hammocks, swings, view point, ping pong table, etc. The grounds were very cozy and welcoming. The room was good, we liked how there were notes regarding keeping geckos alive and safe, etc. around the room. Good location, within walking distance to downtown square, public parks, swimming, etc. Would book again!
Stayed 1 night in Dec 2020
Verified

10/10 Excellent

Jae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Place - Location is A+++

Great place to spend a relaxing evening in Bacalar. Easy walk to a private beach (10 pesos) and also a public access beach. Also right next door to great place for awesome ceviche and walk to all the local bars. Couldnt be better. We loved the mood lighting in the room and great bathroom/shower. We also loved the easy going breakfast spread in the morning and the friendly front desk staff. There is nothing critical at all - perfect spot and we're grateful for the hospitality.
Stayed 1 night in Mar 2020
Verified

4/10 Poor

Anabel

Disliked: Cleanliness, staff & service
Por las fotografías anunciadas ,creí que tendría acceso directo a la laguna y no es así . Se tiene que pagar para acceder.
Stayed 1 night in Mar 2020