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MBH Maya Bacalar Hotel Boutique

3.5 star property
VIP Access

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Photo gallery for MBH Maya Bacalar Hotel Boutique

Deluxe Suite, Jetted Tub
Exterior
Property grounds
Deluxe Suite, Jetted Tub
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • On private beach
  • Bar
  • Room service
  • Spa

Explore the area

View in a map
Carretera Federal 307 Chetumal-Cancún, Km 25 mas 600, Bacalar, QROO, 77930
  • Place, Lake Bacalar
    ‪6 min walk‬
  • Place, Fort of San Felipe
    ‪11 min drive‬
  • Place, Laguna Bacalar Ecological Park
    ‪11 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪52 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Suite, Lagoon View

Suite, Lagoon View

Suite, Lagoon View

8.6 out of 10
Excellent
(4 reviews)
  • 40 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 1 King Bed and 1 Double Murphy Bed

View all photos for Jungle View Suite

Jungle View Suite

Jungle View Suite

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Murphy Bed

View all photos for Deluxe Suite, Jetted Tub

Deluxe Suite, Jetted Tub | View from room

Deluxe Suite, Jetted Tub

9.8 out of 10
Exceptional
(6 reviews)
  • 40 sq m
  • 1 bedroom
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Studio

Deluxe Studio | View from room

Deluxe Studio

10.0 out of 10
Exceptional
(2 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, Private pool

Deluxe Suite, Private pool | View from room

Deluxe Suite, Private pool

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

MBH Maya Bacalar Hotel Boutique

Beach hotel with a private beach and a sauna
Guests of this beach hotel will appreciate convenient onsite amenities such as a hot tub and a steam room.
MBH Maya Bacalar Hotel Boutique offers 16 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies or patios. 55-inch Smart televisions come with satellite channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Housekeeping is provided daily.

Recreational amenities at the hotel include a private beach, a hot tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Our customers tell us they can't get enough of the helpful staff at MBH Maya Bacalar Hotel Boutique. During your stay, you're just a quick walk from Lake Bacalar. Enjoy features like free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi (speed: 25+ Mbps)
  • Free self parking
  • The restaurant, beach bar, and bar/lounge offer choices for drinking and dining
  • Full breakfast served daily for a fee
  • Amenities include a front-desk safe, a rooftop deck, and a terrace
  • Onsite recreation includes a private beach, a steam room, and a sauna
  • Just a 1-minute drive from Lake Bacalar and 7 minutes from Ecopark Bacalar
Simply walk outside to feel the sun on your face at the sand beach. After a day at the beach, enjoy amenities at MBH Maya Bacalar Hotel Boutique like a hot tub and a steam room.

There's a restaurant on site. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. Public spaces have free WiFi. This beach hotel also offers a rooftop terrace and a garden. Self parking is free.

This 3.5-star Bacalar hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 8:00 AM to noon.
MBH Maya Bacalar Hotel Boutique has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily full breakfast available 8:00 AM to noon for a fee: MXN 250 to 500 for adults and MXN 150 to 350 for children
  • A bar/lounge
  • A beach bar
  • A restaurant

Things to do

  • Bicycle rentals
  • Hiking/biking trails
  • Hot tub
  • Sauna
  • Steam room

Conveniences

  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Free beach cabanas
  • Garden
  • In a national park
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • 4 buildings
  • Built in 2019
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Fan
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately MXN 250 to 500 for adults, and MXN 150 to 350 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk at this property is open daily from 8:00 AM - 10:00 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

MBH Maya Bacalar
Mbh Maya Bacalar Bacalar
MBH Maya Bacalar Hotel Boutique Hotel
MBH Maya Bacalar Hotel Boutique Bacalar
MBH Maya Bacalar Hotel Boutique Hotel Bacalar

Reviews

MBH Maya Bacalar Hotel Boutique Reviews

8.8

Excellent

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 236 out of 366 reviews
Rating 8 - Good. 80 out of 366 reviews
Rating 6 - Okay. 17 out of 366 reviews
Rating 4 - Poor. 23 out of 366 reviews
Rating 2 - Terrible. 10 out of 366 reviews

Reviews

8/10 Good

Susi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tuvimos muy buena experiencia, el hotel muy bonito y el muelle espectacular. El único inconveniente que tuvimos fue que una noche se pusieron a hacer arreglos con taladro, lo cual fue muy incómodo para poder descansar.
Stayed 3 nights in Jul 2025

10/10 Excellent

Ashton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our fourth stay at MBH. We love the quiet property. Staff and service are excellent as always. Looking forward to our fifth stay
Stayed 7 nights in Jul 2025

10/10 Excellent

Rodrigo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Increible todo aunque si es recomendable llevar carro
Stayed 4 nights in Jun 2025

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Evelia

Travelled with family
El paisaje estaba más o menos pero no abia una alberca normal
Stayed 3 nights in Jul 2025

10/10 Excellent

blanca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Servicio excelente, lugar bello y comida muy rica.
Stayed 3 nights in Jun 2025

8/10 Good

Manuel

Liked: Staff & service, room comfort
El hotel está súper bien ubicado y el personal es muy amable con muchísima disposición para ayudar. Le falta un poco de mantenimiento en general y el staff es muy reducido. Mejorando estas cuestiones, es un gran hotel para pasar unos días en Bacalar.
Stayed 3 nights in Jun 2025

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
In my experience, everything was great; the perfect place to relax and spend time with
Stayed 2 nights in Jun 2025

6/10 Okay

Jonathan

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The property is in good condition but very far from downtown. Activities are limited and room quality will be 3 1/2 stars. The entrance is in poor condition and needs further improvements.
Stayed 2 nights in Feb 2025

10/10 Excellent

Nayeli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito y agradable. Todo el personal muy atento.
Stayed 2 nights in Apr 2025

6/10 Okay

Michael

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The facilities were good and the restaurant was great. I didn’t love that my room had issues, to start the bathroom looked like it wasn’t properly cleaned, it had shiny spots around the toilet that made me think it was pee from the previous guest. Also we turned on the ac and we woke up with tons of water on the floor, luckily the staff worked on it but it wasn’t the best experience. Finally, we tried using the pool as there was an issue of high winds and the pool is very very small, like 3m by 3 m. We ended up using the pool from a friend of mine that was just a bit smaller.
Stayed 4 nights in Apr 2025

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place and room
Stayed 1 night in Mar 2025

8/10 Good

Davis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience. Nice place and staff helpful and friendly. Only downside was that the hot tub was not working and that was one of the reasons I chose this property.
Stayed 2 nights in Feb 2025

10/10 Excellent

rafael

Liked: Amenities
Location
Stayed 2 nights in Feb 2025

10/10 Excellent

Saulo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 3 nights in Feb 2025

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay, very clean and wonderful staff. Just outside of Bacalar which means it was nice and quiet. Loved the stay and would recommend to others.

4/10 Poor

steve

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Well, the staff are nice, but it doesn't make a difference in the rating. The hotel itself is run down. The room is pathetic, a really sad place to come back to after a day in the sun. And the bugs and bites on your feet and ankles, horrible. So we barely hung out at the hotel itself. The dock has a few wooden chairs that are so uncomfortable, there are literally 2 chairs that are made of fabric, all the others are wood and not a single cushion on site. So bring your own cushion. The bar by the dock is a joke, almost no alcohol and dirty. This place deserves 2 stars at best. It's misleading, the pictures of this place are fake, (I was catfished) not the actual resort in its current state. It's a bait and switch. But there are plenty of beach clubs nearby with nice chairs, umbrellas and good drinks. As for MBH, I would stay away at all costs.
Stayed 4 nights in Feb 2025

10/10 Excellent

Victor

Stayed 2 nights in Jan 2025

10/10 Excellent

Victoria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Picturesque lagoon views

Great stay. Staff friendly, helpful & easily contactable via whatsapp. Breakfast from their hotel was delicious & was able to be served to our balcony. Room & balcony spacious with tranquil lagoon views. Kayaks, paddleboards & life jackets available to use - would recommend an early morning to do this at sunrise!
Stayed 2 nights in Jan 2025

8/10 Good

Keila

Stayed 1 night in Jan 2025

10/10 Excellent

veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great amenities Take advantage of everything they offer! Its a beatiful place, make sure you explore🙏
Stayed 3 nights in Jan 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful boutique hotel. Paradise. Quite, comfortable beds. Weather so nice, we left the doors open with mesh screen. Peaceful mornings and sunsets. Food at restaurant was delicious
Stayed 2 nights in Jan 2025

10/10 Excellent

MARTA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is secluded, quiet and safe.
Stayed 2 nights in Dec 2024

10/10 Excellent

FAmaya

Stayed 4 nights in Dec 2024

6/10 Okay

Andrea, Rochester

The view from our room was absolutely breathtaking! Cleanliness in the room needs improvement. Taking a shower the first day was a horrible experience. Drain was clogged and water completely flooded the bathroom. We used towels to prevent water from running into the bedroom. Issue was reported and not addressed until later in the day (staff is not available until 8:00am). No apologies were given.
Stayed 3 nights in Nov 2024