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Poza Clara Sanctuary Hotel

3.0 star property

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Photo gallery for Poza Clara Sanctuary Hotel

A pathway surrounded by lush green foliage, leading to a covered area with a bench.
Bar (on property)
A nighttime pool area with a wooden deck, lounge chairs, and a dining table with chairs.
Standard Double or Twin Room, Pool View
Exterior detail

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
calle 26 entre av.3 y av. 5, Bacalar, QROO, 77930
  • Place, Lake Bacalar
    ‪3 min walk‬
  • Place, Laguna Bacalar Ecological Park
    ‪5 min walk‬
  • Place, Fort of San Felipe
    ‪5 min walk‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪35 min drive‬

Room options

View all photos for Standard Double or Twin Room, Pool View

Standard Double or Twin Room, Pool View

Standard Double or Twin Room, Pool View

9.2 out of 10
Wonderful
(11 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 Queen Bed, Balcony

Superior Room, 1 Queen Bed, Balcony

Superior Room, 1 Queen Bed, Balcony

8.6 out of 10
Excellent
(7 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Pool View

Deluxe Room, 1 King Bed, Pool View

Deluxe Room, 1 King Bed, Pool View

8.8 out of 10
Excellent
(3 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About this property

Poza Clara Sanctuary Hotel

Along with an outdoor pool, this smoke-free hotel has a restaurant and a bar/lounge. Free English breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a snack bar/deli, coffee/tea in a common area, and a garden are onsite.
Poza Clara Sanctuary Hotel offers 7 accommodations, which are accessible via exterior corridors and feature private pools and safes. Accommodations offer separate sitting areas. 32-inch Smart televisions come with premium cable channels and Netflix.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Poza Clara Sanctuary Hotel, you're just a quick walk from Lake Bacalar. Features include free breakfast, free WiFi in public areas, and free self parking. This property offers pet-friendly amenities like food and water bowls.
  • Free English breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy local and international cuisine while dining at Bahareque
  • Take a swim in the outdoor pool
  • Amenities include a terrace and coffee/tea in a common area
  • Just a 4-minute walk from Lake Bacalar and 4 minutes by foot from Laguna Bacalar Ecological Park
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
A private beach is featured. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

An outdoor pool, a terrace, and a garden are also featured at Poza Clara Sanctuary Hotel. Self parking is free.

This 3-star Bacalar hotel is smoke free.

Guests are served free English breakfast daily from 8:00 AM to 11:00 AM.
Bahareque - This restaurant specializes in local and international cuisine and serves breakfast, brunch, and lunch. Guests can enjoy drinks at the bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Street parking available
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free English breakfast available daily 8:00 AM to 11:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bahareque

Things to do

  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • In-room cot
  • Outdoor pool
  • Private pool
  • Snack bar/deli

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Outdoors

  • Direct access to a private beach
  • Dock
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with premium cable channels
  • Netflix
  • Private pool
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Electrical adapters
  • Iron/ironing board
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 6:00 AM - midnight
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: MXN 500 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 33 lbs per pet)
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 500 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
The front desk at this property is open daily from 6:00 AM - midnight.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Property Registration Number 010-007-004951/2025
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.

Property is also known as

Poza Clara Sanctuary
Poza Clara Sanctuary Hotel Hotel
Poza Clara Sanctuary Hotel Bacalar
Poza Clara Sanctuary Hotel Hotel Bacalar

Poza Clara Sanctuary Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 80 out of 118 reviews
Rating 8 - Good. 25 out of 118 reviews
Rating 6 - Okay. 8 out of 118 reviews
Rating 4 - Poor. 3 out of 118 reviews
Rating 2 - Terrible. 2 out of 118 reviews

9.2/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a perfect stay here. Lovely staff and location.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great sanctuary hotel, close to all amenities. The staff very friendly and helpful always clean air conditioning works perfect. Pool is lovely restaurant on site. Will definitely be going back next year with our group.
Beautiful refreshing pool
Great pool view room
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were excellent and the staff went out of their way to help with a situation which happened on the first night of our stay.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free breakfast was very good. Lots of fruit and choice of eggs or pancakes. The location was near the town square. Lots of restaurants near by. The staff was very good and our room was serviced daily and all requests met. Would definitely return.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very attentive. Great location. Nice quaint hotel! Would stay here again
Stayed 1 night in Jul 2024
Verified

8/10 Good

Stella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely little retreat!

The staff is amazing and the place is relatively good value for the money. Lovely grounds and pool. Restaurant food was good and healthy options available.
Stayed 5 nights in Jan 2025
Verified

10/10 Excellent

arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to restaurants, bars and the lagoon. Good breakfast and very kind staff. We also received a complementary bag.
Stayed 3 nights in Oct 2022
Verified

10/10 Excellent

Yuriria

Liked: Cleanliness, amenities, property conditions & facilities
This is a hidden jewel. Highly recommended.
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Posa Clara Hotel, friendly staff, nice a cozy, good location, excellent food and service. We comeback!
Stayed 2 nights in Nov 2022
Verified

10/10 Excellent

Denice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 3 nights in Mar 2025
Verified

8/10 Good

catrin

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely Mexican hotel walking distance to the central plaza and 15 minute walk to quiet beach club. Cooking facilities could have been better and only one plate provided.
Stayed 3 nights in Jan 2025
Verified

6/10 Okay

Blake

Liked: Staff & service
Disliked: Cleanliness, room comfort
Nice staff, and a cool place. Unfortunately there was mildew in the room, and the bed was uncomfortable. I did enjoy the breakfast though.
Stayed 3 nights in Feb 2023
Verified

8/10 Good

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. As other travellers mention the beds are rock hard. Also we had to ask for a blanket. They are availible if you ask. Pool is nice and location is great in the center. Stayed in superior room with balcony.
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

ERIC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Poza Clara staff were amazing and helpful. I advised the hotel it was a bday gift for my wife, and they made a beautiful floral arrangement on the bedding. Thank you! The associated restaurant was not so good. Food was overcooked and server had a poor attitude. Better to go next door to Ixchel food.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom did not flush and door knob needed to fix. The staff were extremely helpful. It was close to the lagoon and to the park. Very clean.
Stayed 1 night in Jun 2024
Verified

8/10 Good

Taylor

Liked: Cleanliness, staff & service, amenities
I liked the location of this hotel. It’s in a quiet area, but only three blocks to the center square. They have a beach club with kayaks included and an on site restaurant. The only thing I didn’t like were the rock hard beds. It made getting a good night sleep very difficult.
Stayed 4 nights in Apr 2023
Verified

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an absolutely stunning little boutique hotel. The staff was very friendly and helpful. Tons to do in walking distance but I did drive. There is parking at the hotel but it’s a little tight so I just parked on the street. I didn’t know ahead of time that the hotel also had a private lagoon club. You can order food and drinks there that they will send down from the restaurant. This was definitely helpful when all of the other lagoon clubs were super packed on the weekends.
Stayed 4 nights in Oct 2023
Verified

6/10 Okay

Brent

Liked: Staff & service
Poza Clara is good value for the price (especially as hotels are getting more expensive in Bacalar). We stayed in the junior suite. The room looked better in photographs, but it was OK. Good AC, and surprisingly quiet for a room that faced the street. The bed was very hard. I like a firm mattress, but this bed was so firm it was uncomfortable. A mattress topper would make a big difference in quality of sleep. The kitchenette had the basics. There is no dining or sitting area inside the suite, so it’s basically a regular hotel room with a sink, fridge, and 2 burner cook top. The location is great. Close to the park and lots of restaurants, shops, etc.
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

jenifher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta muy rico el desayuno
Stayed 1 night in Apr 2026
Verified

8/10 Good

Adela

Liked: Cleanliness, staff & service, property conditions & facilities
Si, apta para mascotas, la habitación limpia, el personal muy amable, los desayunos, podrían mejorar
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Jesús Alejandro

Liked: Cleanliness, amenities, property conditions & facilities
Atención muy buena. Instalaciones en condición impecable. Muy recomendable.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Todo bien

Buen hotel , buena ubicación, la comida de su restaurante buena . El wifi nunca sirvió a pesar de que nos dieron 2 redes. La habitacion con balcon y hamaca vale la pena . El club de playa bien aunque con el sol es tedioso llegar a el ya que son 10 minutos caminando.
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos gustó mucho la estancia, muy recomendable
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lugar cómodo y céntrico en Bacalar

El lugar es muy confortable y céntrico
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Alejandro

Liked: Cleanliness, amenities, property conditions & facilities
El personal excelente, siempre dispuestos a ayudar ,gran calidez , la alberca increíble, las habitaciones super cómodas , muchas gracias nos vemos pronto en Pueblo Mágico Bacalar.
Stayed 3 nights in Jun 2025