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Royal Palm Bacalar Cabañas & Lagoon Club

3.0 star property

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Photo gallery for Royal Palm Bacalar Cabañas & Lagoon Club

Terrace/patio
Deluxe Studio | Private kitchen
Lake
Deluxe Room
Lake

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping

Explore the area

View in a map
Carretera Federal Chetumal Bacalar, Bacalar, QROO, 77930
  • Place, Lake Bacalar
    ‪1 min drive‬
  • Place, Municipal Spa of Bacalar
    ‪3 min drive‬
  • Place, Fort of San Felipe
    ‪4 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪30 min drive‬

Room options

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Premium Room, Lake View

Premium Room, Lake View

Premium Room, Lake View

  • Lake view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Studio

Deluxe Studio

Deluxe Studio

  • Partial lake view
  • 50 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

Similar properties

Exterior
Casa Aakal Lagoon Front
Bacalar
  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • 24/7 front desk
4.3 out of 5, Excellent, 331 reviews
The price is €102
includes taxes & fees
16 Jun - 17 Jun
Casa Aakal Lagoon Front

About this property

Royal Palm Bacalar Cabañas & Lagoon Club

An outdoor pool and free self parking are available at this hotel. Housekeeping is available on request.
Royal Palm Bacalar Cabañas & Lagoon Club offers 6 air-conditioned accommodations with coffee/tea makers and fans. 42-inch plasma televisions come with satellite channels.

Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Royal Palm Bacalar Cabañas & Lagoon Club, you'll be within walking distance of Cenote Negro. Enjoy features like free self parking and an outdoor pool.
  • Free WiFi
  • Free self parking
  • Take a swim in the outdoor pool
  • Services include luggage storage
  • Onsite recreation includes bike rentals
  • Just a 4-minute drive from Cenote Cocalitos and a few minutes from Laguna Bacalar Ecological Park
  • Pets welcome for a fee
Royal Palm Bacalar Cabañas & Lagoon Club offers its guests an outdoor pool. The front desk is open around the clock. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Bacalar hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Things to do

  • Bicycle rentals
  • Games
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Outdoors

  • Outdoor furniture

Accessibility

  • No lift

More

  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Paper towels

More

  • Air conditioning
  • Fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 400

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: MXN 250 per pet, per night
  • Maximum 1 (weight limit: 55 lbs per pet)

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: MXN 1500 per stay
  • Cleaning fee: MXN 300 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 250 per pet, per night
  • Late check-out fee: MXN 400 (subject to availability)
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property is professionally cleaned
The front desk at this property is open daily from 8:00 AM - 8:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Royal Palm Bacalar Cabañas & Lagoon Club Cabin
Royal Palm Bacalar Cabañas & Lagoon Club Bacalar
Royal Palm Bacalar Cabañas & Lagoon Club Cabin Bacalar

Royal Palm Bacalar Cabañas & Lagoon Club Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 23 out of 39 reviews
Rating 8 - Good. 7 out of 39 reviews
Rating 6 - Okay. 4 out of 39 reviews
Rating 4 - Poor. 0 out of 39 reviews
Rating 2 - Terrible. 5 out of 39 reviews

9.0/10

Cleanliness

9.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

TIMOTHY

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities, communication
It's very difficult and confusing getting to the location. You have to drive down a trail from the main road to get to the office to check in. The pier that is the main highlight on Expedia is far away from the property. It's very decieving. But once you get situated it's ok. The room I had was much closer to the pier than the other rooms closer to the office. The pier is great though.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities, communication
The Royal Palm was amazing and my family and I cannot wait to return. Amari was so helpful and so easy to contact via WhatsApp. Upon arrival she offered me a cold beer and created us with the cutest resident puppy named Mila. Check in was easy and check out was even better. Our room was clean and comfortable with sky tv and internet access. Bathroom was in great conditions. The best part is having the room right on the lagoon, it’s beautiful and clean. My daughter and I swam daily and watched the sunrise right on the dock. Also, great location as there is a restaurant right across the street and basically on the property. Town is a 2 min drive and if it weren’t as hot as it was in July, we could have also walked. We cannot wait to return!
Stayed 2 nights in Jul 2023
Verified

2/10 Terrible

Shanna

Liked: Communication
Disliked: Cleanliness, property conditions & facilities
The pool is very far from the room. Sliding doors don’t close properly allowing mosquitos to come in. I don’t blame the staff. They are very friendly and tried to help however this property doesn’t look like anything advertised. The bed is made of cement and the mattress is hard. We can’t sit on the porch due to bats droppings and smells of bats.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Jose luis

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente. Muchas gracias ya es mi segunda vez en este maravilloso lugar
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Azael

Liked: Cleanliness, staff & service, amenities
La ubicación
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Gerardo

Liked: Cleanliness, staff & service
El personal amable pero el lugar no es como lo esperaba
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Claudio

Liked: Cleanliness, staff & service, amenities
La camera ottima, pulita, silenziosa e grande, il personale squisitamente gentile e premuroso
Stayed 6 nights in Nov 2025
Verified

10/10 Excellent

Sonia

Liked: Cleanliness, amenities, property conditions & facilities, communication
Siento que no hay mucha seguridad, siento que cualquiera pueda accesar a media noche , no vi guardia de seguridad, todo lo demás 10 de 10. De hecho voy a regresar y me voy a volver a hospedar en ese hotel
Stayed 1 night in Sep 2025
Verified

8/10 Good

María Elisa

Liked: Cleanliness, property conditions & facilities, communication
Buen la estancia, aunque hay que mejorar detalles de las habitaciones.
Stayed 2 nights in Aug 2025
Verified

2/10 Terrible

alvaro

Disliked: Amenities
Muy mal. Sucia y de mal olor
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, room comfort, communication

Recomendable

La verdad esta increíble a mi novio y a mi nos encanto, Daniela se porto súper bien y estuvo al pendiente, se los recomiendo mucho,
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Diana

Liked: Cleanliness, room comfort, communication
Todo muy bien, la habitación es muy bonita
Stayed 2 nights in May 2024
Verified

2/10 Terrible

Bertrand

Disliked: Room comfort, communication

Hôtel à fuir

Contrairement à la photo , nous étions dans une chambre pour 4 à 400 mètres du lac avec une route passante à traverser. La chambre était au bord d une route avec passage de camions toute la nuit . Coupure d électricité une bonne partie de la nuit donc plus de climatisation au mois d août c est un peu dure ! Personnel très déplaisant
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Fide

Liked: Cleanliness, amenities, property conditions & facilities, communication
Habitación amplia, personal amable, club de laguna lindo, restaurantes cerca.
Stayed 2 nights in May 2022
Verified

10/10 Excellent

Fernando

Liked: Cleanliness, amenities, property conditions & facilities, communication
Amazingly Beautiful Resort loved ever moment..can’t wait to return my new favorite place.Bacalar
Stayed 3 nights in Apr 2022
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort, communication
El lugar esta increíble, las habitaciones son austeras y los muebles muy viejos, es un ambiente selvático; el servicio y la comunicación con el personal del hotel muy malo; la gente es muy amable pero les falta capacitación. El muelle es lo máximo, el amanecer es increíble
Stayed 2 nights in Apr 2022
Verified

10/10 Excellent

Alfonso

Liked: Cleanliness, amenities, property conditions & facilities, communication
The private dock is amazing. Perfect place to salute to the sun in the morning. The lake is a dream.
Stayed 1 night in Jan 2022
Verified

2/10 Terrible

claudia

Disliked: Communication
La habitacion que nos dieron estaba en muy mal estado. El baño no coincide con las fotos de la publicidad. Esta en malas condiciones, ademas todo el tiempo huele a caño con olores muy intensos que se penetran en la habitación. Pedimos cambio y no lo negaron. Ademas no esta al pie de la laguna sino a 1 km. De distancia. Pagamos en efectivo y pedi devolución del dinero por el fraude y no quisieron acceder
Stayed 2 nights in Nov 2021
Verified

6/10 Okay

Adriana

Liked: Cleanliness, amenities, communication
El personal muy amable, pero en la habitación había una súper gotera y no dejaba dormir bien.
Stayed 4 nights in Oct 2021
Verified

8/10 Good

Osvaldo

Liked: Cleanliness, room comfort, communication
Excelente atención de los responsables del hotel, habitación amplia y cómoda, lo recomiendo ampliamente.
Stayed 2 nights in Jul 2021
Verified

10/10 Excellent

Verified traveller

Liked: Amenities, property conditions & facilities, communication
Un problème au début avec l'emplacement de la chambre. Avec un petit supplément, nous avons pu améliorer la position. Samuel, l'intendant a été très professionnel. Felicitaciones.
Stayed 7 nights in Jul 2021
Verified

10/10 Excellent

Claudia

Liked: Cleanliness, room comfort, communication

Excelente lugar

En un lugar muy acogedor, la gente que te atiende sumamente amable y están pendientes de ayudarte. Te apoyan sobre que hacer, dónde comer y tratan de ayudarte en todo. El muelle que tienen esta lindo. De las mejores experiencias, hoteleras que he tenido. Te sientes como en casa. Si pienso volver.
Stayed 3 nights in Jun 2021
Verified

10/10 Excellent

Lalo

Liked: Cleanliness, room comfort, communication

Muy buen hotel.

La limpieza es muy buena, no encontramos ningún desperfecto ni suciedad, las habitaciones son muy grandes con frigobar y microondas, no tienen secadora. Muy amables, siempre estuvieron al tanto antes de nuestra llegada, nos dieron recomendaciones, tuvimos a nuestra disposición el muelle del hotel, chalecos y kayaks sin costo extra y tiempo ilimitado lo único es que son a disponibilidad entonces hay que ganarlos, rentamos una noche extra con ellos y son pero friendly (super plus). Totalmente regresaría, espero ya pronto acabe lo de la pandemia y puedan seguir expandiendo el hotel porque tienen mucho espacio sin utilizar, el muelle está separado por una calle a la zona principal del hotel y la caminada en la noche entre tanto árbol y mosquito puede no ser tan agradable. Si van y no encuentran la entrada como nosotros no se espanten les hace falta señalamientos solo marquenles por teléfono y van por ustedes a dónde estén.
Stayed 1 night in Mar 2021
Verified

10/10 Excellent

Pablo

Liked: Cleanliness, amenities, property conditions & facilities, communication
Es un lugar excelente para relajarse y sentirse bienvenido, la señora encargada es un amor , muy atenta y amable !! Todo muy limpio, ordenado y con todos los servicios !! Son súper flexibles en el horario de la alberca siempre y cuando no molestes a los otros huéspedes !! Todos súper amables sin duda volvería !!
Stayed 2 nights in Aug 2020
Verified

10/10 Excellent

Grace

Liked: Cleanliness, amenities
Nos encantó todo el lugar, la atención y las instalaciones Lo único que nos desagradó fue que tuvieran todos los perros amarrados todo el día :(
Stayed 2 nights in Jul 2020