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The Empress Hotel Chiang Mai

4.0 star property
VIP Access

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Photo gallery for The Empress Hotel Chiang Mai

Property grounds
Superior Room
City view from property
Outdoor pool
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Gym

Explore the area

View in a map
199/42, Chang Klan Road, Chiang Mai, Chiang Mai, 50100
  • Place, Chiang Mai Night Bazaar
    ‪14 min walk‬
  • Place, Warorot Market
    ‪5 min drive‬
  • Place, Tha Phae Gate
    ‪5 min drive‬
  • Airport, Chiang Mai (CNX-Chiang Mai Intl.)
    ‪8 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Room

Superior Room

Superior Room

9.6 out of 10
Exceptional
(12 reviews)
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

9.4 out of 10
Exceptional
(9 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Room

Executive Room

Executive Room

9.2 out of 10
Wonderful
(12 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Suite

Executive Suite | Living area

Executive Suite

  • 32 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

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About this property

The Empress Hotel Chiang Mai

Family-friendly hotel with 2 restaurants connected to the convention center in Chiang Mai
2 restaurants, a full-service spa, and an outdoor pool are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a fitness center, and a poolside bar.
The Empress Hotel Chiang Mai offers 375 accommodations with minibars and safes. Satellite television is provided.

Bathrooms include bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.
Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Services include Thai massages and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at The Empress Hotel Chiang Mai. During your stay, you'll be connected to the convention center, and just a quick walk from Art in Paradise. Features include free WiFi in public areas and free self parking, plus 2 restaurants.
  • Free WiFi and wired Internet
  • Free self parking and extended parking
  • Enjoy Thai cuisine at Chao Nang Coffee Shop, one of the property's 2 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with aromatherapy, body scrubs, or Thai massages at the spa
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Just a 2-minute drive from Chiang Mai Night Bazaar and a few minutes from Tha Phae Gate
  • Airport shuttle service available for a fee
The Empress Hotel Chiang Mai offers its guests a full-service spa, an outdoor pool, and a sauna. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet.

Business amenities include a business center and meeting rooms. A children's pool, a fitness center, and a terrace are also featured at the family-friendly The Empress Hotel Chiang Mai. An airport shuttle (available on request) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4-star Chiang Mai hotel.

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.
Chao Nang Coffee Shop - This coffee shop specializes in Thai cuisine and serves breakfast, lunch, dinner, and light fare.
Panda Palace - This restaurant specializes in Chinese cuisine and serves lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge) from 6 AM to midnight on request
  • Free extended parking on site

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: THB 450 for adults and THB 450 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Chao Nang Coffee Shop
  • Panda Palace

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • In-room massages
  • Spa open daily
  • Thai massages

Accessibility

  • Lift

More

  • 2 buildings
  • Banquet hall
  • Built in 1989
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: THB 500

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Empress Hotel Chiang Mai

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for THB 850.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately THB 450 for adults and THB 450 for children
  • Airport shuttle fee: THB 250 per person (one-way)
  • Airport shuttle fee per child: THB 250 (one-way), (from 4 to 12 years old)
  • Late check-out fee: THB 500 (subject to availability)
  • Rollaway bed fee: THB 850.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
The Empress Hotel Chiang Mai offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Chiang Mai Empress
Chiang Mai Empress Hotel
Empress Chiang Mai
Empress Chiang Mai Hotel
Empress Hotel Chiang Mai
Hotel Empress Chiang Mai

The Empress Hotel Chiang Mai Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 677 out of 1001 reviews
Rating 8 - Good. 260 out of 1001 reviews
Rating 6 - Okay. 44 out of 1001 reviews
Rating 4 - Poor. 11 out of 1001 reviews
Rating 2 - Terrible. 9 out of 1001 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Stayed 1 night in Aug 2025

8/10 Good

linh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lobby. Upon checkin they gave us a gift bag full of goodies. Room is good sized, beds are on the soft side. Too bad breakfast is extra. A long walk to old town and markets.
Stayed 4 nights in Jul 2025

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay the staff were excellent. The rooms were nice. The breakfast buffet was really good. A couple things I didn’t like was you had to pay to use the safe in your room. I also wish they had better dining options. They had a very limited menu in the restaurant. But other than that, my day was very good.
Stayed 6 nights in Jul 2025

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was good for the price we paid. But this was advertised as a 5 star hotel. It is definitely not that.
Stayed 4 nights in Jul 2025

8/10 Good

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff service
Stayed 3 nights in Jul 2025

6/10 Okay

Amram

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This property has nice pictures but in reality it looks like it hasn’t been updated in many many years. Also tye staff’s English was very limited and they weren’t very helpful.
Stayed 2 nights in Jul 2025

10/10 Excellent

Laura

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful, especially Paul. The breakfast was great exceeded our expectations. The location was great and transportation was excellent. I would recommend this place to others.
Stayed 4 nights in Jul 2025

10/10 Excellent

Emil

Liked: Cleanliness, staff & service, property conditions & facilities
The check in process was so easy and we get upgrade it and we get two bags of goodies with six Evian bottle of water I was very impressed I will go back definitely.
Stayed 14 nights in Jul 2025

10/10 Excellent

Ross

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family has stayed at the Empress often. We always love it there! The staff is so welcoming and helpful!
Stayed 1 night in Jul 2025

10/10 Excellent

Ross

Stayed 1 night in Jul 2025

4/10 Poor

Bruce

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not refund my last day, because a mistake was made on a double booking. They also wouldn't provide a receipt for my stay.
Stayed 6 nights in Jul 2025

8/10 Good

Yu K

Stayed 6 nights in Jun 2025

10/10 Excellent

Amjad, New York

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It's a nice property. Has that regal feel with oriental design elements everywhere. it's a larger hotel vs. a botique hotel so they have many amenities on site, and it's really well staffed. Property is kept up very well. I thought the pool area was a highlight as it has a nice view of the mountains in the background. I really liked their green pool towels. I never see that color anymore.
Stayed 7 nights in Jun 2025

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, comfortable bed. Wide variety of offerings for breakfast. Walkable to many markets.
Stayed 2 nights in Feb 2025

10/10 Excellent

PRISCILA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy Stay at the Empress

Friendly, respectful, helpful staff. Good location, easy access to church, to transport and food hubs. Close to Night Bazaar. Breakfast is good, lots of fruits, too. Reasonably priced. Happy to stay in this hotel. Will stay again if we're back in ChiangMai.
Stayed 3 nights in May 2025

10/10 Excellent

Neal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed with this property. Stunning hotel. We were given a big shopping bag of water and snacks upon arrival and had fresh fruit in the room. Room was spacious and bed comfortable. Highly receommended.
Stayed 3 nights in Apr 2025

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was so kind and helpful. The breakfast buffet was amazing! Clean, quiet, gorgeous surroundings . . . would definitely come again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Sara

Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean Lots of amenities
Stayed 2 nights in Apr 2025

10/10 Excellent

Kellie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was immaculate! The service was excellent and they even gave me a gift bag with champagne, juices, snacks, cookies and a plate of FRESH FRUIT!! I felt like a EMPRESS
Stayed 3 nights in Apr 2025

10/10 Excellent

Deborah, Bukit Jalil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value. Quite stay near the Old City. Staff is very friendly and helpful.
Stayed 4 nights in Apr 2025

10/10 Excellent

William

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice hotel but the beds were a little hard. They gave us nice snacks and the breakfast buffet was very good.
Stayed 2 nights in Mar 2025

8/10 Good

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m glad to stayed there
Stayed 1 night in Mar 2025

10/10 Excellent

an pang, Arcadia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to the Chiang Mai night market, 15 minute walk, close to Thai massage, restaurants, and shopping. Have been staying here every time I come to Chiang Mai for the past 8 years
Stayed 2 nights in Feb 2025