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citizenM Chicago Downtown

4.0 star property

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Photo gallery for citizenM Chicago Downtown

Property amenity
Daily buffet breakfast for a fee
Premium Room, 1 King Bed (View)
Lobby
View from property

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
80 East Wacker Place, Chicago, IL, 60601
  • Place, Michigan Avenue
    ‪1 min walk‬
  • Place, Chicago Riverwalk
    ‪2 min walk‬
  • Place, Millennium Park
    ‪5 min walk‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪34 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

9.4 out of 10
Exceptional
(8 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (High Floor)

9.0 out of 10
Wonderful
(11 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View)

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

citizenM Chicago Downtown

A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour business center, a coffee shop/cafe, and coffee/tea in a common area. Housekeeping is available on request.
CitizenM Chicago Downtown offers 280 accommodations with iPads and safes. Pillowtop beds feature premium bedding. 43-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
The sightseeing around citizenM Chicago Downtown gets high marks from our customers. During your stay, you're just a quick walk from Michigan Avenue. Free WiFi in public areas, a restaurant, and a gym are available.
  • Free WiFi
  • Enjoy international cuisine while dining at CanteenM - open 24/7
  • Buffet breakfast served daily for a fee
  • Amenities include a front-desk safe, a 24-hour business center, and 3 meeting rooms
  • Onsite recreation includes a gym
  • Guests really like the accommodations for the cleanliness and comfy beds
  • Steps from Michigan Avenue and Chicago Riverwalk
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A 24-hour business center, 3 meeting rooms, and coworking spaces are available.

A computer station is on site and WiFi is free in public spaces. The business-friendly citizenM Chicago Downtown also features a fitness center, coffee/tea in a common area, and express check-in.

This 4-star Chicago hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 11:00 AM.
CanteenM - open 24/7 - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • CanteenM - open 24/7

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping on request

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (152 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (86 centimetre high)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 10 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2022
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with cable channels
  • IPad
  • IPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link
Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 20.50 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses some wind and solar energy
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Citizenm Chicago Chicago
CitizenM Chicago Downtown Hotel
CitizenM Chicago Downtown Chicago
CitizenM Chicago Downtown Hotel Chicago

citizenM Chicago Downtown Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 3276 out of 4307 reviews
Rating 8 - Good. 641 out of 4307 reviews
Rating 6 - Okay. 207 out of 4307 reviews
Rating 4 - Poor. 80 out of 4307 reviews
Rating 2 - Terrible. 103 out of 4307 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Yulissa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
good
Stayed 3 nights in Feb 2026

10/10 Excellent

Tendai

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room was clean and cozy
Stayed 2 nights in Feb 2026

10/10 Excellent

Gregory

Stayed 1 night in Feb 2026

10/10 Excellent

Day

Liked: Cleanliness, property conditions & facilities
great staff. clean room.
Stayed 4 nights in Feb 2026

8/10 Good

Sean

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location
Stayed 2 nights in Nov 2025

10/10 Excellent

Mariana

Liked: Cleanliness, amenities, property conditions & facilities
great service
Stayed 1 night in Feb 2026

10/10 Excellent

Christine

Stayed 1 night in Feb 2026

10/10 Excellent

Erica

Stayed 3 nights in Feb 2026

8/10 Good

Jose

Stayed 2 nights in Feb 2026

10/10 Excellent

Amesha

Stayed 1 night in Feb 2026

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room had some drawer issues, they were broken and hard to get open but other than that the staff was amazingly friendly, room was clean and comfortable! 10/10 would stay again
Stayed 4 nights in Feb 2026

6/10 Okay

Julie

Stayed 4 nights in Jan 2026

10/10 Excellent

Damonal

Stayed 2 nights in Feb 2026

10/10 Excellent

Chanei

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I love staying at Citizen M! It’s always an amazing stay, the staff was great - Devon & Lala were so great during our stay! No complaints at all clean hotel & it always smells so good throughout the building.
Stayed 1 night in Feb 2026

10/10 Excellent

Lindsey

Stayed 1 night in Jan 2026

10/10 Excellent

Vincent

Stayed 3 nights in Dec 2025

10/10 Excellent

Jessica

Stayed 2 nights in Feb 2026

10/10 Excellent

Jada

Stayed 1 night in Feb 2026

10/10 Excellent

jenna, Alpharetta

Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Helpful staff. Great location
Stayed 2 nights in Nov 2025

10/10 Excellent

Chloe Kaitlyn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was incredible, love the CitizenM chain! Will def recommend and return.
Stayed 2 nights in Feb 2026

10/10 Excellent

Callum

Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed my stay. The hotel was well kept and the room was comfortable with everything I needed. It was quiet at night, which made a big difference, and the staff were welcoming and helpful. Perfect location and overall a more than solid choice. Would definitely consider staying here again.
Stayed 4 nights in Feb 2026

10/10 Excellent

George

Liked: Cleanliness, property conditions & facilities
Awesome room view, food was amazing, going back for sure.
Stayed 3 nights in Feb 2026

4/10 Poor

Nader

Liked: Cleanliness, amenities, property conditions & facilities
Yes it’s clean , yes the staff is great , yes the location is great . But the rooms are Japanese style tiny ! I got a room with a view but a quarter of the room was not usable and the rest had barely room to walk . It was a weird designed rectangle and the bed wasn’t comfortable. Ruined my trip to be honest . I wish I had paid double but had a room to breath . And btw it was cold and shower had a leak .
Stayed 3 nights in Feb 2026

10/10 Excellent

mercedes

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean. Staff was super nice and helpful. It is in a great location to get to all of the things I had planned.
Stayed 2 nights in Feb 2026

10/10 Excellent

Kelly James

Liked: Cleanliness, amenities, property conditions & facilities
Location was great
Stayed 3 nights in Jan 2026