2/10 Terrible
Fernando, Lansing
24 Sept 2025
THIS LOCATION IS TERRIBLE. Read other reviews saying how dirty this place is because it's true.
I was staying here for 2 nights and after the 1st night I woke up and found a bed bug....I killed it and took a picture. I got up looked around and found another one so I took a video of it. I said NOPE and I got up, showered, got clothes that I knew were safe and went to Walgreens to get trash bags and put all my clothes in that to try to protect my clothes (this was like at 7am).
I gathered all my things and went downstairs to tell the front desk what had happened, that I was leaving to wash all my clothes at the nearest laundromat and that I was expecting a full refund. The guy at the front said I should call the general manager later when he arrives after 8am. I did that but no answer, I left him a voicemail explaining what happened and he never called me back...
I contacted Expedia and explained what happened and that I wanted a refund, they followed up with the hotel as well trying to file a claim for me to get a refund. By this time I had already gone to a nearby Hilton with all my clothes washed and I even left everything in the car since it was like 90 degrees outside. I wanted to take no chances with the bed bugs.
I was working all day and Expedia kept telling me that the hotel wasn't responding regarding my claim and it wasn't until the next day that they told me that the hotel refused to give me any kind of refund....
DISGUSTING!!!!

Fernando
Stayed 2 nights in Sep 2025


















