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Aparthotel

Level Chicago – Old Town

4.0 star property
VIP Access

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Photo gallery for Level Chicago – Old Town

Front of property – evening/night
Property video
Seasonal outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas
Deluxe Room, 1 Single Bed, City View | Living area
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Barbecue grill
  • Kitchen
  • Dryer
  • Washer

Explore the area

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1140 North Wells Street, Chicago, IL, 60610
  • Place, State Street
    ‪8 min walk‬
  • Place, Michigan Avenue
    ‪11 min walk‬
  • Place, Chicago Riverwalk
    ‪2 min drive‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪24 min drive‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Room, 1 King Bed with Sofa bed, City View

Deluxe Room, 1 King Bed with Sofa bed, City View | Living room

Deluxe Room, 1 King Bed with Sofa bed, City View

  • 63 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, Multiple Beds, City View, Corner (Two Bedroom Suite)

Premium bedding, pillow-top beds, in-room safe, individually decorated

Executive Suite, Multiple Beds, City View, Corner (Two Bedroom Suite)

  • 100 sq m
  • City view
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 Queen Bed with Sofa bed, City View

Deluxe Room, 1 Queen Bed with Sofa bed, City View | Private kitchen

Deluxe Room, 1 Queen Bed with Sofa bed, City View

  • 52 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, City View

Executive Suite, 1 King Bed with Sofa bed, City View | Living area

Executive Suite, 1 King Bed with Sofa bed, City View

  • 65 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, Multiple Beds, City View

Deluxe Room, Multiple Beds, City View | Living area

Deluxe Room, Multiple Beds, City View

  • 77 sq m
  • City view
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Deluxe Room, Multiple Beds, City View

Premium bedding, pillow-top beds, in-room safe, individually decorated

Deluxe Room, Multiple Beds, City View

  • 146 sq m
  • City view
  • Sleeps 8
  • 2 King Beds and 1 Double Bed

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About this property

Level Chicago – Old Town

Family-friendly aparthotel with a 24-hour health club and a sauna
A 24-hour health club, a sauna, and a rooftop terrace are available at this smoke-free aparthotel. WiFi in public areas is free. Other amenities include a 24-hour business center, a coffee shop/cafe, and self parking. Each apartment provides a kitchen with a refrigerator, an oven, a stovetop, and a microwave. Comforts include a pillowtop bed and premium bedding, and guests will also find conveniences like a washer/dryer and a dining table. Weekly housekeeping is available.
Level Chicago – Old Town offers 35 air-conditioned accommodations with washers/dryers and safes. These individually decorated and furnished accommodations include dining tables. Pillowtop beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations.

This Chicago aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided weekly.

Recreational amenities at the aparthotel include a 24-hour health club, a sauna, and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Level Chicago – Old Town's great location gets high marks from our customers. During your stay, you're just a quick walk from State Street. Enjoy features like free WiFi in public areas, plus a 24-hour gym and a coffee shop/cafe. This upscale aparthotel has 35 apartments. Each apartment offers free WiFi and a kitchen.
  • Each apartment offers a kitchen, a washer/dryer, and a pillowtop bed
  • Free WiFi
  • Enjoy a bite to eat at the coffee shop
  • Self parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a 24-hour gym, a steam room, and a sauna
  • Guests have great things to say about the helpful staff and the location
  • Within a 15-minute walk of Lake Michigan and Michigan Avenue
  • Cats and dogs welcome for a fee (restrictions apply)
Level Chicago – Old Town offers its guests a seasonal outdoor pool, a 24-hour health club, and a sauna. There's a coffee shop/cafe on site. Business amenities include a 24-hour business center and a meeting room.

WiFi is free in public spaces. A rooftop terrace, barbecue grills, and an arcade/game room are also featured at the family-friendly Level Chicago – Old Town. Parking is available for a fee.

This 4-star Chicago aparthotel is smoke free.

Dialtone - Onsite coffee shop. Guests can enjoy drinks at the bar.

Property amenities

Beach

  • Beach nearby

Pool/Spa

  • Pool loungers
  • Pool umbrellas
  • Sauna
  • Seasonal outdoor pool
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered parking on site (USD 68.30 per night)
  • Wheelchair-accessible parking available

Family friendly

  • Playground

Restaurants on site

  • Dialtone

Kitchen

  • Cookware, dishware, and utensils
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven
  • Paper towels
  • Toaster

Dining

  • A coffee shop/cafe
  • Dining table

Bedrooms

  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Living spaces

  • Dining table

Entertainment

  • Flat-screen TV
  • Games
  • TV in common areas

Outdoor areas

  • Barbecue grill
  • Dock
  • Firepit
  • Fully-fenced
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Rooftop terrace

Laundry

  • Coin laundry
  • Dry cleaning/laundry service
  • Laundry detergent
  • Washer/dryer

Work spaces

  • 24-hour business centre
  • Desk chair
  • Laptop workspace
  • Meeting room

Comfort

  • Air conditioning

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • Up to 23 kg per pet
  • Fee: USD 20 per pet per night
  • Service animals exempt from fees

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Free local calls
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Safe

Location highlights

  • Near a health/beauty spa
  • Near a train station

Things to do

  • 24-hour gym
  • 24-hour health club
  • Arcade/game room
  • Basketball

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system

General

  • 35 units
  • Banquet hall
  • Garden
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 50 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per accommodation, per night
  • Resort fee: USD 22.32 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Concierge service
  • Fitness center access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: USD 68.30 per night (in/out privileges)
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a security system
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in October.
  • Pool access available from 7:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

LEVEL Furnished Living Chicago
LEVEL Chicago – Old Town Chicago
LEVEL Chicago – Old Town Aparthotel
LEVEL Chicago – Old Town Aparthotel Chicago

Reviews

Level Chicago – Old Town Reviews

9.0

Wonderful

9.4/10

Cleanliness

8.0/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 294 out of 401 reviews
Rating 8 - Good. 48 out of 401 reviews
Rating 6 - Okay. 27 out of 401 reviews
Rating 4 - Poor. 20 out of 401 reviews
Rating 2 - Terrible. 12 out of 401 reviews

Reviews

10/10 Excellent

Richard, Park City

Stayed 5 nights in Sep 2025

10/10 Excellent

HOBART

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Real nice place 5 stars ill be back.
Stayed 1 night in Sep 2025

6/10 Okay

Jessie

Business traveller
Liked: Cleanliness, room comfort

Service 2.5/10

I had a very interesting time at this “hotel”. Upon check-in, I was informed that I was going to hate where I had to park cus apparently the hotel was fully booked. I was not informed that I needed to schedule for a room cleaning nor where to take the trash. Every time I drove past guest parking it was quite empty but yet the hotel was fully booked and parking was first come first serve? Honestly, this was a terrible experience and I will be reaching out to corporate.
Stayed 6 nights in Sep 2025

8/10 Good

Crystal

Stayed 1 night in Sep 2025

4/10 Poor

Robin

Stayed 4 nights in Sep 2025

10/10 Excellent

ARNOLDO

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Highly recommend!
Stayed 1 night in Sep 2025

10/10 Excellent

Pam

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved
Stayed 2 nights in Sep 2025

8/10 Good

Jason

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Pool area was great
Stayed 5 nights in Aug 2025

10/10 Excellent

Juan Andres

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect. Be aware of the expensive it is to park in Chicago.
Stayed 3 nights in Aug 2025

6/10 Okay

noreen, queens

It was fine but nit as good as I had expected. Staff were un friendly and un helpful fur an expensive stay.
Stayed 2 nights in Jul 2025

8/10 Good

Peter

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Centrally located. Close to subway stop.
Stayed 4 nights in Jul 2025

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great except parking
Stayed 3 nights in Aug 2025

8/10 Good

Muiz

Stayed 2 nights in Aug 2025

10/10 Excellent

Mark Aaron

Liked: Cleanliness, property conditions & facilities
Great property. Outstanding all the way around.
Stayed 3 nights in Aug 2025

10/10 Excellent

Kathryn

Stayed 1 night in Jul 2025

10/10 Excellent

Cortez

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Jen

Travelled with family
Liked: Cleanliness, room comfort

Nice place but poor management

We were supposed to be in a 2 bedroom room but while we were waiting for our room we were told our room was closed for maintenance so we were switched to 2 separate rooms. This was fine but the keys did not work at first and our room would not lock even when we used the deadbolt. So we called the property people and they said someone would come up right away. We waited an hour and had to call again as no one came and we couldn’t leave our room unlocked. When the maintenance guy finally came it was like he was looking for a tip from us. He said I am doing this out of courtesy but I have to get to my 2nd job. We were taken aback by this. No one seemed concerned that we could not lock our door. In addition fan in the bathroom didn’t work. TV in bedroom did not work. Given what we paid I would have expected top of the line service.
Stayed 3 nights in Aug 2025

10/10 Excellent

Anahi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A lot of good food options walkable distance.
Stayed 2 nights in Aug 2025

10/10 Excellent

Kimesha

Liked: Cleanliness, property conditions & facilities
Finding a park is hard and the process of getting a room is very tedious but still very beautiful I’ve been twice
Stayed 1 night in Feb 2025

6/10 Okay

Brett

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked the hotel room's kitchen and it is very nice, however VERY small. The pool/amenities are also very nice. One major challenge was there was a last minute change to the location of our reservation from old town to fulton market. They did communicate the change and provided a discount, however, this occurred the day before our trip. The check-in process was also very disorganized and confusing. Information easily accessible in the reservation was not used, requiring extra check-in time. They told us a crib was available, and later found only a pack and play. I requested bedding for the pull out 4 times before someone brought them. Overall, management needs to improve their operations.
Stayed 3 nights in Jul 2025

8/10 Good

Jessica, Black Diamond

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms and amenities, we would stay here again. This was a nice place! We love the location and the fact it was dog friendly. Lots to do for eats/drinks in walking distance and they have a lovely dog area adjacent to the pool on the 8th floor. Nice not to have to go down to the street for potty breaks. Taking off a star for the simple fact that they only have feather pillows (so I had to buy my own hypoallergenic one) and their parking lot was full so we had to park a few blocks away.
Stayed 2 nights in Jul 2025

6/10 Okay

Melanie

Stayed 3 nights in Jul 2025

8/10 Good

J Landon

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2025