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Aparthotel

The Burnham Hotel Jackson Blvd Chicago Illinois

4.0 star property

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Reviews

8.8 out of 10
Excellent

Apart-hotel

1 bathroomSleeps 4

Popular amenities

  • Kitchen
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
555 West Jackson Boulevard, Chicago, IL, 60661
  • Place, 311 S Wacker Dr
    ‪5 min walk‬
  • Place, Willis Tower
    ‪6 min walk‬
  • Place, Skydeck Ledge
    ‪8 min walk‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪24 min drive‬

Room options

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About this property

The Burnham Hotel Jackson Blvd Chicago Illinois

Aparthotel with a fitness center, 8-minute walk to Willis Tower
This smoke-free aparthotel features a fitness center, concierge services, and free WiFi in public areas. Each apartment provides a kitchen with a refrigerator, an oven, a stovetop, and a dishwasher. For a bit of entertainment, guests will find a flat-screen TV with digital channels, and other amenities include premium bedding and an electric kettle. Housekeeping is available on request.
The Burnham Apartments Loop offers 51 air-conditioned accommodations with designer toiletries and hair dryers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Accommodations at this 3.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, cookware/dishes/utensils, and dishwashers.

Bathrooms include bathtubs or showers. 50-inch flat-screen televisions come with digital channels. Housekeeping is provided on request.

Recreational amenities at the aparthotel include a fitness center.
Our customers tell us they can't get enough of the clean apartments at The Burnham Apartments Loop. During your stay, you're just a quick walk from Willis Tower. You'll find features like free WiFi in public areas, plus a gym and concierge services. This comfortable aparthotel has 51 apartments. Each apartment includes amenities such as a kitchen and a flat-screen TV.
  • Each apartment offers a kitchen, a flat-screen TV, and a full-sized refrigerator
  • Free WiFi in some public areas
  • Services include a concierge and luggage storage
  • Onsite recreation includes a gym
  • Within a 15-minute walk of Willis Tower and State Street
As a guest of The Burnham Apartments Loop, you'll find a fitness center, concierge services, and an elevator. WiFi is free in public spaces.

This 3.5-star Chicago aparthotel is smoke free.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Free cot

Kitchen

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Oven

Bedrooms

  • Premium bedding

Bathroom

  • 1 private bathroom
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with digital channels
  • Streaming services

Laundry

  • Laundry detergent

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • 7 steps to reach entrance
  • Lift (91 centimetre wide door)
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Housekeeping on request
  • Lockers
  • Luggage storage

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 51 units
  • Housekeeping (on request)
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 72 hours before arrival with check-in instructions and an access code; access will be through a private entrance
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Guests are recommended to download the property's Sonder mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Smoking

Smoking is not permitted

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
This property does not have a front desk. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 72 hours before arrival with check-in information and an access code. Guests can access their accommodation through a private entrance. Guests are recommended to download the property's Sonder mobile app before check-in.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

The Burnham Hotel Jackson Blvd Chicago Illinois Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 157 out of 256 reviews
Rating 8 - Good. 60 out of 256 reviews
Rating 6 - Okay. 17 out of 256 reviews
Rating 4 - Poor. 8 out of 256 reviews
Rating 2 - Terrible. 14 out of 256 reviews

9.2/10

Cleanliness

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

6/10 Okay

Anastasiia

Travelled with family
Liked: Cleanliness
Stayed here with my family for 3 days. The quality of the apartment is good and has everything you possibly might need during your stay. However, a few things: 1. Washroom door is so squeaky, it probably can be heard from another floor. 2. At night, extremely loud because of the pipes that are on the ceiling throughout the whole apartment - so loud that it’s absolutely impossible to sleep. 3. Fridge door was broken. As much as the location was good, close to different parkings, and the apartment overall was nice, will not be staying again, solely because of the bad impression based on the above mentioned points.
Stayed 2 nights in Oct 2025

10/10 Excellent

Jorge

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Karen, Carlsbad

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, nicely furnished
Stayed 1 night in Oct 2025

8/10 Good

Stoyan

Liked: Cleanliness, property conditions & facilities
The kitchen is fully equipped, but there is no table nor chair to sit and eat!
Stayed 4 nights in Oct 2025

10/10 Excellent

Steve

Liked: Cleanliness, room comfort
Stayed 6 nights in Sep 2025

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, amenities
Great stay.
Stayed 1 night in Oct 2025

6/10 Okay

Danielle

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I love the location, self-check-in, and full kitchens, but there is zero insulation between rooms, so if you happen to have neighbors, it is very loud.
Stayed 1 night in Oct 2025

10/10 Excellent

Liza, Corona

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We like the place it was very clean and spacious very convenient in the sense on the location for people who are visiting. The only comment I have is regarding the bed and the pillows…They mattress was not super comfortable and the pillows smelled like sweat.
Stayed 6 nights in Sep 2025

8/10 Good

Patrick, Kirkland

Liked: Cleanliness, amenities, property conditions & facilities
This place was great. Super close to the Blue L Line to/from Ohare was a snap. Right on the edge of the Loop so very walkable and was so safe feeling.
Stayed 5 nights in Sep 2025

8/10 Good

Xaviera

Liked: Cleanliness, amenities, property conditions & facilities
Location was great for easily jumping onto the blue line at Clinton. Grocery stores are about a 15 minute walk away. Great spot for folks catching a train at Union Station and the in unit laundry was a nice touch. Bed linens were a little scratchy. Even with that, would definitely stay here again.
Stayed 3 nights in Sep 2025

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was easy to access with communication in advance. Everything was clean and functional. Would stay again!
Stayed 3 nights in Sep 2025

10/10 Excellent

Barbara

Liked: Cleanliness, room comfort
The room was clean and comfortable and close to Union Station. I loved having a washer/dryer and full kitchen in the room. Would absolutely stay again.
Stayed 1 night in Sep 2025

10/10 Excellent

Mark

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2025

4/10 Poor

Felicia, Los Angeles

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The unit itself was cute and clean but the lack of on-site staff and lack of ability for them to take care of any actual physical issues became a big problem for me. The all virtual model is convenient if you have courteous neighbors, but I did not unfortunately, and the Sonder staff was incapable of doing anything to resolve the issue despite their own house rules.
Stayed 2 nights in Sep 2025

6/10 Okay

murray

Liked: Cleanliness, amenities, property conditions & facilities
The property was great, physically, but I was blindsided by the lack of a physical interface with a concierge or manager. Everything had to be done by smartphone to register and even to gain access to the building, in a slightly dicey neighborhood. What if I wasn’t smart phone literate? We would have been screwed.
Stayed 1 night in Sep 2025

10/10 Excellent

Phillip

Liked: Cleanliness, amenities, property conditions & facilities
I liked the architecture of the builing. A unique experience
Stayed 3 nights in Sep 2025

2/10 Terrible

Anthony

Disliked: Cleanliness, room comfort

HORRIBLE

Room was disgusting, TV didn’t work, door lock didn’t work. Pictures on the website are VERY different than the actual property. The water damage ABOVE the bed was a health hazard. Ended up not even staying and ending our trip early. Very disappointed in this property and very upset that a lot of our money was wasted. Tried calling the number and the guy who picked up seemed like he didn’t care at all.
Stayed 2 nights in Sep 2025

4/10 Poor

Tia

Stayed 2 nights in Aug 2025

6/10 Okay

Evan

Disliked: Room comfort

Okay

Location is decent, cleanliness felt below average. Walls are PAPER thin, you will hear your neighbors clearly. We thankfully had respectful neighbors but could hear their conversations clearly. Bed was very creaky, mattress felt lumpy, sheets are thin and not very breathable. Decided upon return to Chicago we’ll book a standard hotel. You can find better stays in better areas of interest for the same price as we book at Sonder
Stayed 3 nights in Sep 2025

2/10 Terrible

Nicole, La Romana

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
DONT BOOK THIS HOTEL. Seriously, I went to Chicago and they cancelled the reservation qith me on the hotel, saying there was no room available.
Stayed 1 night in Sep 2025

10/10 Excellent

Blanca

Liked: Cleanliness, amenities, property conditions & facilities
Apartment like stay
Stayed 6 nights in Sep 2025

6/10 Okay

Jackie

Liked: Cleanliness

Affordable

Nice spacious room with full kitchen. Shower door wrongly installed, flooding bathroom every time. Not beat area of downtown. Not soundproof - can hear every word from apartment next door and on top.
Stayed 4 nights in Sep 2025

10/10 Excellent

TONI

Liked: Cleanliness, room comfort

A great apartment at a decent price.

We stayed at the Sonder Burnham Apartments for 6 nights. We liked the communication from Sonder regarding check in. We did know we had to set up the App before we left. We liked the ability to open the doors with your phone. The apartment was really clean. We had a studio apartment and it was really well appointed with appliances and homeware. We liked the cupboard in the lobby where you could pick up extra toilet rolls or coffee sachets etc. The only thing we would criticise is something other reviewers have said and that’s the fact the noise insulation isn’t very good. We could hear the people in the next door apartment talking really clearly. It wasn’t a big deal as they weren’t there for long but it was quite late. The walk to the nearest Metro station was easy and the apartments are right opposite Union Station as well. If we come back to Chicago we will definitely book here again.
Stayed 6 nights in Sep 2025

2/10 Terrible

Ashley

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This was the worst experience I’ve ever had with a property listed on Expedia. First I couldn’t get into the building to store our bags.. which they advertise you can do.. then the room I booked was over sold (I booked a king suit) got transferred to a room with a full bed. I had to wait on hold with customer service for over an hour to even get the PIN code to get in the room. The first code didn’t work and they had to reset it. So we had to wait another 5 minutes to get that code to reset. While we were trying to get into our room there was also another couple sitting in the hallway also having the same problem. That couple had been there for hours. Next once we finally opened the door to the room and found our full sized bed hardly big enough for two. We also found that our window, that’s connected to a fire exit was broken.. so the window was wide open, and anyone on the street below could have climbed right up… Marriot should be embarrassed to have there name associated to this property. While I was on the phone with customer service I was promised a full refund. I have not yet received. We rebooked to another hotel in city. I wouldn’t recommend this property to my worst enemy! I’m not sure if it was just my lucky day but it seemed many other people were having issues as well. Very disappointed!
Stayed 4 nights in Sep 2025

10/10 Excellent

Mitch

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location and lovely amenities.
Stayed 3 nights in Sep 2025