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The Westin Chicago Northwest

4.0 star property

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Photo gallery for The Westin Chicago Northwest

Exterior
Junior Suite, 1 King Bed, Non Smoking
View from property
Lobby
Indoor pool

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pet-friendly

Explore the area

Map
400 Park Blvd, Itasca, IL, 60143
  • Alexian Brothers Medical Center
    ‪3 min drive‬
  • Woodfield Mall
    ‪6 min drive‬
  • Schaumburg Convention Center
    ‪8 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪19 min drive‬

Room options

View all photos for Traditional Room, 2 Queen Beds, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Traditional Room, 2 Queen Beds, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

  • 48 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 2 Queen Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Traditional Room, 2 Queen Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

  • 48 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(6 reviews)
  • 58 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking

Traditional Room, 1 King Bed, Non Smoking

Traditional Room, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(55 reviews)
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Suite, 1 Bedroom

  • 107 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 107 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds, Non Smoking

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Traditional Room, 2 Queen Beds, Non Smoking

9.4 out of 10
Exceptional
(19 reviews)
  • 48 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Non Smoking

49-inch flat-screen TV with cable channels, TV, pay films

Suite, 1 Bedroom, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 107 sq m
  • Sleeps 5
  • 2 Queen Beds

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About this property

The Westin Chicago Northwest

Suburban hotel with area shuttle service and a 24-hour fitness center
This smoke-free hotel features an indoor pool, a restaurant, and a 24-hour fitness center. Free WiFi in public areas and a free area shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite. Housekeeping is available on request.
The Westin Chicago Northwest offers 416 air-conditioned accommodations with safes and complimentary bottled water. Beds feature Egyptian cotton sheets and premium bedding. 49-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, and hair dryers.

This Itasca hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at The Westin Chicago Northwest. During your stay, you'll be within walking distance of Pirates Cove Childrens Theme Park. You'll find features like free WiFi in public areas and a free area shuttle, plus an indoor pool.
  • Free WiFi in some public areas
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Self parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include a 24-hour business center, 19 meeting rooms, and conference space
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • 8 minutes by car from Woodfield Mall and 11 minutes from Schaumburg Convention Center
  • Free local-area shuttle service
  • Dogs welcome for a fee (restrictions apply)
The Westin Chicago Northwest offers its guests an indoor pool, a hot tub, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a 24-hour business center and 19 meeting rooms. Event space at this hotel measures 43817 square feet (4071 square meters) and includes conference space. The business-friendly The Westin Chicago Northwest also features multilingual staff, a garden, and coffee/tea in a common area. For a fee, parking is available.

This 4-star Itasca hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 10:00 AM.
Market Place - This coffee shop serves breakfast and lunch.
400 Park Bistro - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Seared Private Dining - This steakhouse serves lunch and dinner. Open daily.

Languages

English, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.99 per 24-hour period)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle
  • Uncovered parking on site (USD 5 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 19.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • 400 Park Bistro
  • Market Place
  • Seared Private Dining

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool

Family friendly

  • Free area shuttle
  • Free cot
  • In-room refrigerator
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 19 meeting rooms
  • 24-hour business centre
  • 43,817 square feet of conference space

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (76 centimetre high)

More

  • 100% renewable energy
  • 12 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Free cot

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per day (maximum USD 150.00 per stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 17 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • City/local tax: USD 1
  • Administrative fee: USD 1 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 19.95 per person
  • Fee for in-room wireless internet: USD 9.99 per 24-hour period (rates may vary)
  • Uncovered self parking fee: USD 5.00 per day (in/out privileges)
  • Pet fee: USD 50 per pet, per day (maximum USD 150.00 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 4 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Westin Chicago Northwest
Westin Hotel Northwest Chicago
Westin Northwest Chicago
Itasca Westin
Westin Itasca
Westin Chicago Northwest Hotel Itasca
Westin Chicago Northwest Hotel
Westin Chicago Northwest Itasca
The Westin Chicago Northwest Hotel
The Westin Chicago Northwest Itasca
The Westin Chicago Northwest Hotel Itasca

The Westin Chicago Northwest Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 624 out of 1002 reviews
Rating 8 - Good. 177 out of 1002 reviews
Rating 6 - Okay. 93 out of 1002 reviews
Rating 4 - Poor. 50 out of 1002 reviews
Rating 2 - Terrible. 58 out of 1002 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Deran

Stayed 2 nights in Mar 2025

10/10 Excellent

Amy, St. Louis Park

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just a nice stay, spacious rooms, great service.
Stayed 3 nights in Mar 2025

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will definitely come back if in the area.

Absolutely great stay. Just unsure why the room did not have a mini fridge.
Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the pool
Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the pool
Stayed 1 night in Mar 2025

10/10 Excellent

Marco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Mar 2025

10/10 Excellent

David

Clean and friendly, lots of parking.
Stayed 1 night in Mar 2025

10/10 Excellent

Kene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here! Very quiet, clean, and spacious room! Staff at front desk were extremely kind and helpful. Perfect place to stay if wanting to commute to Chicago but not stay in the city.

10/10 Excellent

KIMBERLY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff and restaurant attendance were excellent! Max and Gina were fantastic with excellent customer service. Victoria helped answer some questions and took care of a few things with ease and delight!
Stayed 1 night in Mar 2025

10/10 Excellent

Jacqueline

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Had to change rooms mid-stay, so didn’t have a room for a few hours. The new room didn’t have hot water in the shower, so called for service. No one ever showed up so called back an hour later and they told me it was a known issue so to start the shower 15 minutes before we needed to use it. Shower still didn’t get above Luke warm. Called again the next day to have it repaired. The engineer was great and fixed the problem, but still took a while to warm up.
Stayed 2 nights in Mar 2025

10/10 Excellent

Catearina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family Staycation was very nice! Dining options were satisfying. Customer service is exceptional. Heated pool and jacuzzi AAAHHHMAZING. They even have toys for the kids to play with in the water. The sauna in the locker room is another beautiful touch. We will definitely return.
Stayed 1 night in Mar 2025

10/10 Excellent

Christopher

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
A good location to base your trip from and a good, clean hotel
Stayed 4 nights in Feb 2025

10/10 Excellent

Ladell

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2025

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and private
Stayed 1 night in Feb 2025

10/10 Excellent

Justin

Everything was good
Stayed 1 night in Feb 2025

10/10 Excellent

Kimberly

Stayed 1 night in Jan 2025

2/10 Terrible

Cirilo

Stayed 1 night in Feb 2025

2/10 Terrible

Andrew

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Construction and kids running around all throughout the night to the early morning hours. Absolutely no room to utilize the amenities due to unsupervised children. Also mistakes from the bar not charging my card but to the room which caused issues with my bank due to the suspicious activity it caused. I’ve never stayed at a Westin so badly managed due to the event that took place over the weekend. Horrible holiday experience for visiting the area for the first time. I also paid for the amenities I didn’t even get a chance to use. I’m just highly upset with my experience.
Stayed 4 nights in Feb 2025

10/10 Excellent

Shade

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Good Customer Service
Stayed 1 night in Feb 2025

2/10 Terrible

Rosalinda

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
It was very dirty. The bed sheets and all the bedding on the bed smelled dirty as soon as we came in. Towels in the bathroom with stains. Stains on the bed and carpet. It was not a clean hotel. I will never be returning to this property.
Stayed 1 night in Feb 2025

8/10 Good

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The rooms were very warm and the air conditioning was shut off. Had to switch rooms.
Stayed 2 nights in Feb 2025

10/10 Excellent

Cortez L, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean, the staff was polite.
Stayed 2 nights in Feb 2025