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Hotel y Aguas Termales de Chignahuapan

3.5 star property

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Photo gallery for Hotel y Aguas Termales de Chignahuapan

A hotel with multiple swimming pools, a water slide, and a view of a mountainous area.
A covered walkway with glass railings, surrounded by greenery.
A spa area with a checkered floor, a brick wall, a reception desk, and a sign for 'Effleurage Day Spa & Body Care'.
A room with wooden flooring, a round table with four chairs, a large window with a view of greenery, and decorative wall sconces.
A modern building with a green hedge, a glass bridge, and a pool.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Business services

Explore the area

View in a map
Domicilio conocido Barrio de Tenextla, Chignahuapan, PUE, 73300
  • Place, Laguna de Chignahuapan
    ‪6 min drive‬
  • Place, Chignahuapan Downtown Park
    ‪8 min drive‬
  • Place, Basilica of the Immaculate Conception
    ‪8 min drive‬

Room options

Junior Room

9.8 out of 10
Exceptional
(13 reviews)
  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

Club Room

9.4 out of 10
Exceptional
(6 reviews)
  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

Similar properties

Interior
Hotel Osalle Inn
Chignahuapan
  • Pool
  • Parking included
  • Free Wi-Fi
  • Room service
4.4 out of 5, Excellent, 148 reviews
The price is €68
includes taxes & fees
1 Sept - 2 Sept
Hotel Osalle Inn

About this property

Hotel y Aguas Termales de Chignahuapan

A full-service spa, free water park access, and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a restaurant, a bar/lounge, and a snack bar/deli are onsite.
Hotel y Aguas Termales de Chignahuapan offers 65 accommodations with blackout drapes/curtains. Each accommodation is individually furnished. 32-inch LED televisions come with cable channels. Bathrooms include separate bathtubs and showers and spring water baths.

This Chignahuapan hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hair dryers can be requested.

Hot springs and a complimentary water park with waterslides are featured at the hotel. An indoor pool and a children's pool are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a hot tub and a steam room. The spa is open daily. Guests under 15 years old are not allowed in the spa. There are hot springs open between 7:30 AM and 6:00 PM.
During your stay at Hotel y Aguas Termales de Chignahuapan, you'll be close to Laguna de Chignahuapan. You'll find features like free WiFi in public areas and free self parking, plus a full-service spa.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Splash around at the free water park with a waterslide or swim in the indoor pool
  • Treat yourself to body treatments, body wraps, or massages at the spa
  • Amenities include 3 meeting rooms, a conference center, and a computer
  • Onsite recreation includes hot springs, a sauna, and a playground
  • 10 minutes by car from Laguna de Chignahuapan and 11 minutes from Kiosco Mudéjar
Hotel y Aguas Termales de Chignahuapan offers its guests a full-service spa, hot springs, and a complimentary water park. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 4750 square feet (441 square meters) and includes a conference center. An indoor pool, a children's pool, and a sauna are also featured at the family-friendly Hotel y Aguas Termales de Chignahuapan. Self parking is free.

This 3.5-star Chignahuapan hotel is smoke free.

Hotel y Aguas Termales de Chignahuapan has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Free water park
  • Full-service spa
  • Hot spring
  • Indoor pool
  • Playground
  • Sauna
  • Shopping
  • Waterslide

Family friendly

  • Children's pool
  • Free water park access
  • Indoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Housekeeping (daily)

Business services

  • 3 meeting rooms
  • Computer station
  • Conference centre (4,750 square foot of space)

Outdoors

  • Garden
  • In the mountains
  • On a river
  • Outdoor entertainment area
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot spring
  • Hot springs open from 7:30 AM - 6:00 PM
  • Hot springs water temperature - 50 ºC
  • Hot stone massages
  • Hot tub
  • Reflexology
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Limited room service

More

  • Desk
  • Heating
  • Individual furnishings
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel y Aguas Termales de Chignahuapan

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • Hot springs access available from 7:30 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Y Aguas Termales Chignahuapan
Hotel y Aguas Termales de Chignahuapan Hotel
Hotel y Aguas Termales de Chignahuapan Chignahuapan
Hotel y Aguas Termales de Chignahuapan Hotel Chignahuapan

Hotel y Aguas Termales de Chignahuapan Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 90 out of 174 reviews
Rating 8 - Good. 51 out of 174 reviews
Rating 6 - Okay. 17 out of 174 reviews
Rating 4 - Poor. 5 out of 174 reviews
Rating 2 - Terrible. 11 out of 174 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

6/10 Okay

Phyllis

Liked: Cleanliness, staff & service
Disliked: Amenities
Yes, after they finally found my reservation the room was nice, but there was no water in the pool overlooking it
You might want to check if the pools are available for instance the children’s pool with slides, etc.
Stayed 2 nights in Jan 2026
Verified review

2/10 Terrible

Viviana

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was our first time there, the rooms were very smelly, the food variety was limited specifically for the kids. And the transportation was very limited. We definitely not coming back.
Stayed 1 night in Jul 2025
Verified review

2/10 Terrible

Diana

Disliked: Amenities, property conditions & facilities
Rooms were dirty, rat poop everywhere, things were falling apart.
Stayed 1 night in Oct 2024
Verified review

8/10 Good

MARCO ANTONIO

No comments
Stayed 1 night in Jul 2025
Verified review

2/10 Terrible

LEOPOLDO

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is DATED....!!.. after 80 years of service it needs an update.
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Omar

Liked: Cleanliness, staff & service
.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Guadalupe

Liked: Cleanliness, property conditions & facilities
No coffe in the roon
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

jose luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok
Stayed 1 night in Aug 2023
Verified review

6/10 Okay

Claudia

The property does not respect
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Elsa Maria de los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo excelente. Es un hotel que conozco desde hace mucho tiempo, me encanta ir y me encanta hospedarme ahí, gracias.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Increíble súper bien 100% recomendable
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Martha Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien en este hotel Resort, excepto por que no tienen cuartos para una sola persona con la comodidad que tienen los de dos camas, pero todo excelente el spa, las vistas a las montañas, la comida riquísima, felicito a la chef👏
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Kathya

Liked: Cleanliness
Muy lindo Habitaciones bien Trato amable Comida regular
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Jose Antonio

Liked: Cleanliness, amenities, property conditions & facilities
Todo fue excelente
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mejorar el internet es muy pésimo
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Carlos

La habitación y los servicios que tomamos nos encantaron
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Lourdes

Liked: Cleanliness, amenities
Habitacion le faltaba mantenimiento al lavabo.ek personal de la recepción no fue tan amable.
Stayed 2 nights in Oct 2025
Verified review

6/10 Okay

Antonio

Liked: Cleanliness, amenities
La habitación es muy sencilla para el costo y falta mantenimiento. Perosnal amable.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Carolina

Liked: Cleanliness, amenities, property conditions & facilities
Todo estuvo bien, el personal muy amable, las instalaciones limpias, bien
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien? Disfrutamos el hotel con la family. Descanso excelente, un buen lugar para pasarla bien y relajarse con la family.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

JOSE DE JESUS

Liked: Staff & service, property conditions & facilities, room comfort
En general todo bien, el personal es amable aunque las chicas de recepción más o menos. Y puntos mejorar, la recepción es súper lenta y la comida muy mala, tiene buena vista pero nada de sabor. Nos hemos quedado 3 veces en el hotel y siempre han sido los mismos puntos.
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Yevanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo estubo exelente menos la comida no nos gusto nada de nada
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es muy seguro y la atención es excelente
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Buena
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

José

Liked: Cleanliness
El agua de la regadera no está caliente
Stayed 2 nights in Sep 2025