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Hotel y Aguas Termales de Chignahuapan

3.5 star property

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Photo gallery for Hotel y Aguas Termales de Chignahuapan

Front of property
Property grounds
Hot tub, steam room, hot springs/mineral springs, body treatments
Hot tub, steam room, hot springs/mineral springs, body treatments
Property grounds

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Bar
  • Pool
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Domicilio conocido Barrio de Tenextla, Chignahuapan, PUE, 73300
  • Place, Tuliman Waterfalls
  • Place, Chignahuapan Downtown Park
    ‪13 min drive‬
  • Place, Quetzalapan Falls
    ‪14 min drive‬

Room options

Junior Room

9.8 out of 10
Exceptional
(11 reviews)
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

Club Room

10.0 out of 10
Exceptional
(4 reviews)
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior
Hotel Osalle Inn
  • Pool
  • Parking included
  • Free WiFi
  • Room service
4.4 out of 5, Excellent, 121 reviews
The price is €67
includes taxes & fees
10 Nov - 11 Nov
Hotel Osalle Inn

About this property

Hotel y Aguas Termales de Chignahuapan

Riverfront hotel with a full-service spa and free water park access
A full-service spa, free water park access, and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a restaurant, a bar/lounge, and a snack bar/deli are onsite.
Hotel y Aguas Termales de Chignahuapan offers 65 accommodations with blackout drapes/curtains. Each accommodation is individually furnished. 32-inch LED televisions come with cable channels. Bathrooms include separate bathtubs and showers and spring water baths.

This Chignahuapan hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hair dryers can be requested.

Hot springs and a complimentary water park with waterslides are featured at the hotel. An indoor pool and a children's pool are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a hot tub and a steam room. The spa is open daily. Guests under 15 years old are not allowed in the spa. There are hot springs open between 7:30 AM and 6:00 PM.
During your stay at Hotel y Aguas Termales de Chignahuapan, you'll be close to Laguna de Chignahuapan. You'll find features like free WiFi in public areas and free self parking, plus a full-service spa.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Splash around at the free water park with a waterslide or swim in the indoor pool
  • Treat yourself to massages, reflexology, or body treatments at the spa
  • Amenities include 3 meeting rooms, a conference center, and a computer
  • Onsite recreation includes hot springs, a sauna, and a playground
  • 10 minutes by car from Laguna de Chignahuapan and 11 minutes from Kiosco Mudéjar
Hotel y Aguas Termales de Chignahuapan offers its guests a full-service spa, hot springs, and a complimentary water park. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 4750 square feet (441 square meters) and includes a conference center. An indoor pool, a children's pool, and a sauna are also featured at the family-friendly Hotel y Aguas Termales de Chignahuapan. Self parking is free.

This 3.5-star Chignahuapan hotel is smoke free.

Hotel y Aguas Termales de Chignahuapan has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Free water park
  • Full-service spa
  • Hot spring
  • Indoor pool
  • Playground
  • Sauna
  • Shopping
  • Waterslide

Family friendly

  • Children's pool
  • Free water park access
  • Indoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Housekeeping (daily)

Business services

  • 3 meeting rooms
  • Computer station
  • Conference centre (4,750 square foot of space)

Outdoors

  • Garden
  • In the mountains
  • On a river
  • Outdoor entertainment area
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot spring
  • Hot springs open from 7:30 AM - 6:00 PM
  • Hot springs water temperature - 50 ºC
  • Hot stone massages
  • Hot tub
  • Reflexology
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Limited room service

More

  • Desk
  • Heating
  • Individual furnishings
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel y Aguas Termales de Chignahuapan

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • Hot springs access available from 7:30 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Y Aguas Termales Chignahuapan
Hotel y Aguas Termales de Chignahuapan Hotel
Hotel y Aguas Termales de Chignahuapan Chignahuapan
Hotel y Aguas Termales de Chignahuapan Hotel Chignahuapan

Hotel y Aguas Termales de Chignahuapan Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 78 out of 151 reviews
Rating 8 - Good. 45 out of 151 reviews
Rating 6 - Okay. 13 out of 151 reviews
Rating 4 - Poor. 5 out of 151 reviews
Rating 2 - Terrible. 10 out of 151 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Viviana

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was our first time there, the rooms were very smelly, the food variety was limited specifically for the kids. And the transportation was very limited. We definitely not coming back.
Stayed 1 night in Jul 2025

8/10 Good

Patricia

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2025

8/10 Good

Jade

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tener que esperar después de salir y entregar la habitación, no me gustó esperar a verificar que nada se lleva uno , aunque uno es honrado, pues lo hacen sentir como delincuente , las chicas de front desk no son muy amables , no sonríen demasiado serias.
Stayed 1 night in Jan 2025

10/10 Excellent

Nancy

Stayed 1 night in Nov 2024

10/10 Excellent

Avelina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great!!

Stayed 1 night in Nov 2024

2/10 Terrible

Diana

Travelled with partner
Disliked: Amenities, property conditions & facilities
Rooms were dirty, rat poop everywhere, things were falling apart.
Stayed 1 night in Oct 2024

10/10 Excellent

Fernando

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien. Y limpio
Stayed 2 nights in Oct 2024

10/10 Excellent

Carlos

Stayed 2 nights in Aug 2024

2/10 Terrible

martin

Stayed 1 night in Oct 2023

10/10 Excellent

Guadalupe

Travelled with partner
Liked: Cleanliness, property conditions & facilities
No coffe in the roon
Stayed 1 night in Sep 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar diferente, definitivamente las aguas termales son el atractivo del lugar. Es un lugar para estar todo el día en la energía de las aguas. la experiencia del vapor térmico es muy buena, aunque tiene un costo extra. La comida, bien, sabor a provincia. El lugar tiene zonas de acceso público o sea de entrada por salida y me imagino que en temporada alta o en fines de semana no debe ser tan tranquilo. Excelente lugar no solo para descansar sino para cargar energía. La alberca para huéspedes tambien muy bien, aunque insisto , en días con gran. afluencia me imagino que queda pequeña.
Stayed 2 nights in Oct 2022

8/10 Good

Luis

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2021

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A little weekend escape

The scenic location makes the hotel perfect for a romantic getaway. Due to safety regulations from covid, the large thermal baths are temporarily closed to public use. But each room has its own private thermal tub. If you want to relax even more, check out the services from the spa. In the dining room, meals were served buffet style. And they making an excellent margarita...
Stayed 1 night in Dec 2020

4/10 Poor

Verified traveller

Stayed 1 night in Feb 2020

6/10 Okay

Eduardo

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Pros: las aguas termales (este es un gran plus), tina de agua termal en la habitación, habitación de buen tamaño (tipo termal in, de las otras no se), las vistas son hermosas, y el hotel está rodeado de mucha naturaleza lo que permite hacer otras actividades. Ni bueno ni malo: tres comidas buffet al día pero la comida es de calidad promedio (típica comida de buffet barato). Muchas albercas incluida una exclusiva de huéspedes pero todas sobresaturadas, llega una cantidad exagerada de gente al balneario. Los snacks en la zona de albercas son muy económicos pero de mala calidad. Tiene estacionamiento, pero es muy pequeño, insuficiente e incómodo. Cons: La recepción del hotel es extremadamente lenta, su servicio de recepción es pésimo. El camino para llegar es de kilómetros de terracería, que con lluvia se vuelve fangoso y difícil de manejar además de inseguro. Después de formarte por mucho tiempo para hacer el check out no te dejan salir sin un pase de salida, y tienes que esperar aún más tiempo hasta que te den ese pase (nunca en mi vida mi había tocado un hotel donde me pidieran pase de salida, sinceramente me sentí insultado, como si me hubieran visto cara de ratero). Y lo que menos me gustó es que no hay opciones para alimentos fuera de su buffet, no hay servicio a la carta y no puedes comer cuando tú tengas hambre, tienes que hacer forzosamente dentro de los horarios que te dan para el buffet.
Stayed 2 nights in Aug 2025

8/10 Good

JOSE DE JESUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

MARCO ANTONIO

No comments
Stayed 1 night in Jul 2025

10/10 Excellent

MARIO

Liked: Cleanliness, staff & service, property conditions & facilities
La alberca para huéspedes es excelente, nos dan prioridad y esto da mucha comodida, todo muy limpio, buenas instalaciones, recomendable!😃
Stayed 1 night in Aug 2025

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Bien
Stayed 1 night in Aug 2025

10/10 Excellent

Heber

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ligar para relajarse y pasar tiempo con familia
Stayed 1 night in Jul 2025

10/10 Excellent

Lorena

Liked: Amenities, property conditions & facilities
Toso bien gracias
Stayed 1 night in Jul 2025

8/10 Good

Alfonso

Liked: Cleanliness, staff & service
Excelente lugar para pasar un fin de semana
Stayed 1 night in Jun 2025

8/10 Good

Enrique

Stayed 1 night in Jul 2025