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Hotel Alcázar de Luna

3.0 star property

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Photo gallery for Hotel Alcázar de Luna

Double Room, Mountain View | Terrace/patio
Exterior
A modern elevator with a marble wall and a metal handrail.
Outdoor pool
A modern reception area with a black reception desk, a staircase, and three grey chairs.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Cuernavaca-Chilpancingo 80 km, Ixquiapa, Chilpancingo de los Bravo, GRO, 39016
  • Place, Zoologico Zoochilpan
    ‪4 min drive‬
  • Place, Regional Museum of Guerrero
    ‪7 min drive‬
  • Place, Jose Juarez Museum
    ‪7 min drive‬

Room options

View all photos for Standard Double Room

In-room safe, desk, laptop workspace, blackout curtains

Standard Double Room

  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Room

Luxury Room

Luxury Room

  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Mountain View

Two double beds with wooden headboards, white bedding, and red accents.

Double Room, Mountain View

  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed

A neatly made bed with a wooden headboard, two bedside tables with lamps, and a red throw blanket.

Executive Room, 1 King Bed

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds

  • 53 sq m
  • Sleeps 4
  • 2 Double Beds

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    About this property

    Hotel Alcázar de Luna

    This smoke-free hotel features an outdoor pool, a restaurant, and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Additionally, express check-in and tour/ticket assistance are onsite. Change of towels is available on request.
    Hotel Alcázar de Luna offers 38 accommodations with safes and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps).

    Bathrooms include showers with rainfall showerheads. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

    Recreational amenities at the hotel include an outdoor pool.
    During your stay at Hotel Alcázar de Luna, you'll be close to Zoologico Zoochilpan. You'll find features like free WiFi in public areas and free self parking, plus an outdoor pool.
    • Free WiFi (speed: 50+ Mbps)
    • Free self parking
    • Enjoy a bite to eat at the family restaurant
    • Take a swim in the outdoor pool
    • Services include tour or ticket assistance and luggage storage
    • Just a 4-minute drive from Zoologico Zoochilpan and a few minutes from Jose Juarez Museum
    There's a restaurant on site. Public spaces have free WiFi. An outdoor pool, tour/ticket assistance, and express check-in are also featured at Hotel Alcázar de Luna. Self parking is free.

    This 3-star Chilpancingo de los Bravo hotel is smoke free.

    Restaurante Naoli - Onsite family restaurant.
    A hosted evening meal is available for a surcharge daily.

    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • In-room WiFi speed: 50+ Mbps
    • Available in some public areas: Free WiFi

    Parking and transport

    • Free self parking on site
    • Limited on-site self parking

    Food and drink

    • A restaurant
    • Hosted evening meal available daily for a fee of MXN 300

    Restaurants on site

    • Restaurante Naoli

    Things to do

    • Outdoor pool

    Family friendly

    • Outdoor pool

    Conveniences

    • 24-hour front desk
    • Luggage storage

    Guest services

    • Change of bedsheets (on request)
    • Change of towels on request
    • Housekeeping (daily)
    • Tour and ticket assistance

    Accessibility

    • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
    • Accessible shuttle
    • Front entrance ramp
    • Lift (89 centimetre wide door)
    • Visual alarms in hallways
    • Well-lit path to entrance
    • Wheelchair accessibility
    • Wheelchair accessible (may have limitations)
    • Wheelchair-accessible business centre
    • Wheelchair-accessible path to lift
    • Wheelchair-accessible pool
    • Wheelchair-accessible public bathroom
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible restaurant
    • Wheelchair-width doorways (76 centimetre wide)
    • Wheelchairs on site

    More

    • Smoke-free property

    Room amenities

    Bedroom

    • Bedsheets provided
    • Blackout drapes

    Bathroom

    • Hair dryer
    • Private bathroom
    • Rainfall showerhead
    • Shampoo
    • Shower
    • Soap
    • Toilet paper
    • Towels provided

    More

    • Desk
    • Free local calls
    • Iron/ironing board
    • Laptop workspace
    • Phone
    • Safe

    Policies

    Check-in

    Check-in start time: 3:00 PM; Check-in end time: anytime
    Express check-in available
    Minimum check-in age: 18

    Check-out

    Check-out before noon

    Special check-in instructions

    Front desk staff will greet guests on arrival at the property
    Information provided by the property may be translated using automated translation tools

    Access methods

    Staffed front desk

    Pets

    • No pets allowed, but service animals are welcome

    Children and extra beds

    • Children are welcome.
    • Rollaway/extra beds are not available.
    • Cribs (infant beds) are not available.

    Payment types at the property

    Important information

    Optional extras

    The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

    • Hosted evening meal: MXN 300

    This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

    You need to know

    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    This property accepts credit cards and cash
    Front desk staff will greet guests on arrival at the property.
    If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

    We should mention

    • Pool access available from 7:00 AM to 7:00 PM.

    Hotel Alcázar de Luna Reviews

    Reviews

    8.0

    Very good

    Rating 10 - Excellent. 0 out of 1 reviews
    Rating 8 - Good. 1 out of 1 reviews
    Rating 6 - Okay. 0 out of 1 reviews
    Rating 4 - Poor. 0 out of 1 reviews
    Rating 2 - Terrible. 0 out of 1 reviews

    Reviews

    8/10 Good

    Jose

    Si
    Stayed 1 night in Mar 2026