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Hotel Chino Hills

3.0 star property

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Photo gallery for Hotel Chino Hills

Lobby
Indoor pool
Exterior
Lobby lounge
Breakfast area

Popular amenities

  • Housekeeping
  • Parking included
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
  • Business services

Explore the area

Map
15433 Fairfield Ranch Rd, Chino Hills, CA, 91709
  • BAPS Shri Swaminarayan Mandir
    ‪10 min walk‬
  • Los Serranos Country Club
    ‪15 min walk‬
  • Big League Dreams Sports Park
    ‪2 min drive‬
  • Ontario, CA (ONT-Los Angeles - Ontario Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

ADA Accessible King Studio w/ Sofabed

Ayres Hotel Chino Hills – Ontario

  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
4.7 out of 5, Exceptional, (1028)
The price is €104
for 1 room
includes taxes & fees
17 Aug - 18 Aug
Ayres Hotel Chino Hills – Ontario

About this property

Hotel Chino Hills

Art Deco hotel with a 24-hour business center and a 24-hour front desk
Along with a 24-hour business center, this smoke-free hotel has concierge services and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Additionally, a computer station, a TV in a common area, and a vending machine are onsite.
Hotel Chino Hills offers 99 air-conditioned accommodations with safes and coffee/tea makers. LCD televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

During your stay at Hotel Chino Hills, you'll be within walking distance of BAPS Shri Swaminarayan Mandir. Features include free WiFi in public areas and free self parking, plus a 24-hour business center.
  • Free WiFi
  • Free self parking
  • Amenities include a 24-hour business center, a computer, and an elevator
  • 10 minutes by foot from BAPS Shri Swaminarayan Mandir and a 2-minute drive from Big League Dreams Sports Park
A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. The business-friendly Hotel Chino Hills also features a vending machine, concierge services, and a television in a common area. Free self parking is available.

This 3-star Chino Hills hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • Art Deco architecture
  • Built in 2011
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from April 9 2024 to July 31 2025 (dates subject to change):
  • Breakfast
  • Business center
  • Meeting facilities
  • Swimming pool
The property will be renovating from February 2 2024 to July 31 2025 (completion date subject to change). The following areas are affected:
  • Business center
  • Lobby
  • Select guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Fitness facility
  • Indoor pool
The following facilities are closed on Friday and Saturday:
  • Fitness facility
  • Indoor pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Chino Hills Hotel
Hotel Chino Hills
Holiday Inn Express Hotel And Suites Chino Hills
Express Suites Chino Hills
Hotel Chino Hills Hotel
Hotel Chino Hills Chino Hills
Hotel Chino Hills Hotel Chino Hills

Hotel Chino Hills Reviews

Reviews

6.2
Rating 10 - Excellent. 257 out of 1002 reviews
Rating 8 - Good. 158 out of 1002 reviews
Rating 6 - Okay. 182 out of 1002 reviews
Rating 4 - Poor. 152 out of 1002 reviews
Rating 2 - Terrible. 253 out of 1002 reviews

6.4/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Elijah

Liked: Amenities
Disliked: Staff & service
I had an awful stay at this hotel. First off, the fire alarm was beeping every 30 seconds. So I went downstairs and told the front desk, which they gave me a battery to put in it. No problem there. The next mourning the fire alarm goes off in the mourning and wakes me up. I jump out of bed and run outside the room in my pajamas because I was scared only to see no smoke and no one else outside there room. I get no call from the front desk explaining what happened, so I went down there to he told that sometimes the fire alarm “just goes off”. So I was woken up for no reason. I had an important event planned for that day and I was exhausted after being woken up to the loud alarm going off. So I got terrible sleep. I was so traumatized from this that I checked out the next day earlier than intended because I didn’t feel comfortable staying there anymore. Seems like they have a few issues to fix with the property.To make matters worse there was also someone yelling about car keys in the hallway at 1 AM. Cannot recommend this place.
Stayed 2 nights in May 2025

6/10 Okay

Lance

Liked: Room comfort
Disliked: Property conditions & facilities
The outside and lobby is horrible. Under construction. Watch for nails and screws in the driveway.
Stayed 2 nights in May 2025

2/10 Terrible

Timothy

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is under construction and all amenities are unavailable. The hotel website just says breakfast isn’t available on the main splash page. When you arrive they have a sign on the door that is poorly written and has spelling errors saying everything is unavailable. They also have other signs saying they are not responsible for any parking issues that may occur. I find it insulting they are still charging full price. The room was also missing the tea/coffee machine and ice bucket as well as safe that is listed on other sites. I feel this place is under different management and they are trying to run as cheap as possible. This is unfortunate. I drove 5 hours just to be stuck with this. Not happy.
Stayed 2 nights in May 2025

4/10 Poor

David

Disliked: Cleanliness, staff & service, property conditions & facilities

Even though the hotel was under construction, the

There were several issues with the first room that we were given. The toilet paper towel holder was crooked and would not hold the paper when you used it. The towel rack was bent and damaged. There were stains on the carpet, some look like somebody tried to clean up dog poop, and there was two spots that look like a dog had peed there, and it looked like there was another incident where either wine or some kind of red drink was spilled on the carpet as well. Then they offered a second room in that room was missing the towel rack completely, and the table counter had stains on it. The young lady was very accommodating however, the rules were not satisfactory, even though it wasn’t her fault. There was no breakfast offered when we were told that we would have breakfast bags available because of the reconstruction. I had to ask if there was some sort of breakfast available, and the lady brought out an apple bag of small cookies and a small thing of yogurt. We were allowed to believe that the entire second floor third and fourth floor completely renovated when we arrived. But it seems like there was an issue of quality control in inspecting each room.
Stayed 2 nights in Apr 2025

10/10 Excellent

Maria

Liked: Cleanliness
Nice room, only complaint is it was scary looking in the beginning due to all the construction
Stayed 1 night in Apr 2025

6/10 Okay

Osmin

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

Debra

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Erik, Berkeley

Liked: Cleanliness, staff & service
As noted elsewhere the property is under construction, so no lobby, no dining area, no pool, but they discount the rate for that. The staff went out of their way to go to the store and buy us herb tea that we only asked for jokingly.
Stayed 2 nights in Apr 2025

6/10 Okay

Richard

Liked: Room comfort
Under construction
Stayed 1 night in Apr 2025

2/10 Terrible

seunghwan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible hotel experience

We were fixing our bathroom and we needed to say just one night. On website, it had indoor pool and hot tub. My kid would love to enjoy the pool. When we arrived, the entire hotel was under constructions. construction waste and debris everywhere. Of course the pool is closed. I didn't see anywhere indicating the hotel was under construction. We needed some water and we called the front desk. The phone was not working. I went to the front desk and ask for water. They said they don't have any water in hotel. Really?? So I had to drive to closest gas station to buy the water. I would never go back to this hotel.
Stayed 1 night in Apr 2025

6/10 Okay

Ali

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Vicente

Stayed 1 night in Mar 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Manoj

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2025

2/10 Terrible

Freddy

Stayed 1 night in Apr 2025

2/10 Terrible

Crystal

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm really disappointed the pictures they have on do not match a hotel. It is under construction. The pool doesn't work. The whole hotel is upside down. Dirt is everywhere. My room was dirty. We had to book somewhere else. We couldn't even stay there. They wouldn't even give me my money back. My lights didn't work in my room. My shower didn't get hot water. my TV did not work. The air conditioning did not work. This place is so unsafe. I do not understand how this place is still open. Do not ever stay there this was my first worst hotel ever in my life. I was so disappointed. I had to move my family at 7 o'clock at night and find a new hotel. They really need to update the pictures.
Stayed 1 night in Apr 2025

10/10 Excellent

Robert, Ontario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was great. Easy to find and friendly staff
Stayed 1 night in Apr 2025

10/10 Excellent

Joanna

Stayed 1 night in Apr 2025

8/10 Good

Sanguan, Chino Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Thank
Stayed 3 nights in Apr 2025

10/10 Excellent

Charity

Business traveller
Liked: Cleanliness, staff & service, amenities
I love this hotel, but the construction is a disturbance. I'm sure it willbe beautiful once it's complete
Stayed 1 night in Apr 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Death trap

I don't recommend staying here. No where in the description does it say that there is a ton of construction going on. Theres barely an entrance. The front desk wasnt very pleasant. We got into the room and it was gross. Hair on the toilet, blood spots in the toilet, and blood on the door. There was something about using your key card to turn the power on in the room? the AC wasnt working so we had to go down and she told us we had to fully reset it. We were woken up at 8 am to hammering by our door. No continental breakfast. Housekeeping wasnt very friendly. All in all it felt very uncomfortable being there.
Stayed 2 nights in Mar 2025

6/10 Okay

Nicholas

Stayed 1 night in Mar 2025

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible place do not stay here
Stayed 2 nights in Mar 2025

10/10 Excellent

Antonio

Stayed 1 night in Mar 2025

8/10 Good

Dan

Liked: Cleanliness, staff & service
Under renovation, but, they worked around it..
Stayed 5 nights in Mar 2025