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The Observatory Hotel Christchurch

5.0 star property

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Photo gallery for The Observatory Hotel Christchurch

Lobby lounge
Gym
Meeting facility
Royal Skylight Room
Royal Skylight Room

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available
  • Parking available
  • Business services

Explore the area

View in a map
9 Hereford Street Christchurch, Christchurch, Canterbury, 8013
  • Place, Hagley Park
    ‪2 min walk‬
  • Place, Christchurch Public Hospital
    ‪7 min walk‬
  • Place, Christchurch Casino
    ‪8 min walk‬
  • Airport, Christchurch (CHC-Christchurch Intl.)
    ‪15 min drive‬

Room options

View all photos for Observatory Legacy room- Lower ground floor

Premium bedding, down duvets, minibar, in-room safe

Observatory Legacy room- Lower ground floor

9.6 out of 10
Exceptional
(17 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Observatory Deluxe Room

Observatory Deluxe Room

Observatory Deluxe Room

9.4 out of 10
Exceptional
(46 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Prestige Skylight Room

Prestige Skylight Room

Prestige Skylight Room

9.4 out of 10
Exceptional
(3 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Royal Skylight Room

Royal Skylight Room

Royal Skylight Room

10.0 out of 10
Exceptional
(4 reviews)
  • 52 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Prestige Room

Prestige Room

Prestige Room

9.6 out of 10
Exceptional
(11 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

The Observatory Hotel Christchurch

A 24-hour fitness center, coffee/tea in a common area, and conference space are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include self parking, concierge services, and dry cleaning.
The Observatory Hotel Christchurch offers 33 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. A pillow menu is available. 49-inch Smart televisions come with digital channels and Netflix. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Observatory Hotel Christchurch's great location gets high marks from our customers. During your stay, you're just a quick walk from The Arts Centre. Enjoy features like free WiFi in public areas, plus a 24-hour gym and breakfast (surcharge).
  • Free WiFi
  • Continental breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym and bike rentals
  • Guests have great things to say about the location and the overall condition of the property
  • Steps from The Arts Centre and Hagley Park
As a guest of The Observatory Hotel Christchurch, you'll find a 24-hour fitness center, a library, and tour/ticket assistance. Event space at this hotel measures 269 square feet (25 square meters) and includes conference space. WiFi is free in public spaces. The luxury The Observatory Hotel Christchurch also features coffee/tea in a common area, concierge services, and dry cleaning/laundry services. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of The Observatory Hotel Christchurch was completed in May 2022.

This Victorian Christchurch hotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Uncovered parking on site (NZD 30 per day)
  • Limited number of on-site self parking spaces per unit
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: NZD 30 for adults and NZD 30 for children
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Art gallery
  • Bicycle rentals
  • Books
  • Concerts/live shows
  • Library

Family friendly

  • Grocery/convenience store

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 269 square feet of conference space
  • Meeting room

Spa

  • Couples treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Built in 1896
  • Communal living room
  • Renovated entire property - May 2022
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 49-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately NZD 30 for adults and NZD 30 for children
  • Uncovered self parking fee: NZD 30 per day
  • A late check-out fee will be charged
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

The Observatory Christchurch
Observatory Hotel Christchurch
Observatorty Hotel Christchurch
The Observatory Hotel Christchurch Hotel
The Observatory Hotel Christchurch Christchurch
The Observatory Hotel Christchurch Hotel Christchurch

The Observatory Hotel Christchurch Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 277 out of 316 reviews
Rating 8 - Good. 26 out of 316 reviews
Rating 6 - Okay. 5 out of 316 reviews
Rating 4 - Poor. 2 out of 316 reviews
Rating 2 - Terrible. 6 out of 316 reviews

10/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and beautiful hotel. The rooms are a little small, but well appointed. You can walk to great food options and there is easy street parking
Stayed 1 night in Dec 2025

4/10 Poor

Amanda

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 2 nights in Dec 2025

6/10 Okay

Aaron

Stayed 1 night in Dec 2025

6/10 Okay

parmita

Stayed 1 night in Dec 2025

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Building and location are excellent . Reception staff was brilliant and night manager too. Breakfast was a bit mean and many items were finished by the time we got there at 8am. Rooms are comfy, bright and clean, ver comfortable indeed
Stayed 1 night in Dec 2025

8/10 Good

Park Hee

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and kind of staff
Stayed 1 night in Dec 2025

8/10 Good

Troy

Business traveller
Liked: Cleanliness, staff & service, amenities
Good amenities and room, and checkin staff. However, there was an access door somewhere that kept slamming while people kept passing through meaning that sleep was not possible until 11.30.
Stayed 1 night in Dec 2025

10/10 Excellent

alastair

Liked: Cleanliness, staff & service, amenities
Great location, next to a great space for exploring. Lovely interiors and staff. Relaxed calm atmosphere. We only stayed over one night and wished we’d stayed longer.
Stayed 1 night in Dec 2025

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely staff, excellent amenities close to everything
Stayed 3 nights in Dec 2025

8/10 Good

Tasi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here. Great location. Lovely rooms. Friendly staff. Will return again.
Stayed 2 nights in Dec 2025

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Exceptional service. Fantastic location. Very clean room. No complaints.
Stayed 3 nights in Nov 2025

10/10 Excellent

Doris

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel with great common areas in a wonderful part of town.
Stayed 3 nights in Nov 2025

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was a highlight, absolutely beautiful, interesting, central, super clean, loved it. The rooms and staff were amazing and certainly made a Christchurch stay worth it.
Stayed 2 nights in Nov 2025

10/10 Excellent

Anne Paula

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a lovely hotel with lovely reception staff! The only thing I didn't like was that the cookie that was given to welcome you in the room was already old, it was hard and inedible. There was also an incident where the breakfast lady had a tiff with another set of guests so it left a slightly negative impression. Will stay here again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Hannah

Stayed 1 night in Nov 2025

10/10 Excellent

Mary Augusta

Stayed 3 nights in Oct 2025

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historical convenient location
Stayed 2 nights in Oct 2025

2/10 Terrible

Aditya

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great location. Good property. Terrible service. Stay far away.
Stayed 1 night in Oct 2025

10/10 Excellent

JH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful designed and well kept hotel right downtown
Stayed 2 nights in Oct 2025

4/10 Poor

David

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This is not what is in picture at best 2-3 stars, very clean but pictures misleading. 1 staff member on site most of time before 7pm Supposed to have free breakfast but they try and sell to you Not worth money
Stayed 3 nights in Oct 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Heike, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a charming place to stay! Appreciated all the little amenities—coffee and hot chocolate in the room, the robes, and the cappuccino maker and cookies in the lobby. The art everywhere was a bonus— can recommend visiting the free gallery upstairs and wandering through the art galleries on the surrounding campus. The location couldn’t be better; you can easily walk to the botanical gardens , to Riverside Market (get a Paris Brest pastry when there), to the museums (the Quake Center is a must see), and to a multitude of restaurant and shops. On top of all this, the hotel staff were uniformly welcoming and helpful.
Stayed 2 nights in Oct 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel!
Stayed 1 night in Oct 2025

10/10 Excellent

Gary

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific place.
Stayed 4 nights in Oct 2025

10/10 Excellent

Ben

Stayed 1 night in Sep 2025