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Pullman Ciawi Vimala Hills Resort

5.0 star property

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Photo gallery for Pullman Ciawi Vimala Hills Resort

4 outdoor pools, pool loungers
Presidential Villa, 1 King Bed, Private Pool
Exterior
A hotel with multiple floors, a swimming pool, and lush greenery.
A covered entrance with stone pillars, a tiled floor, and a view of the surrounding greenery.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
JL PUNCAK RAYA, SIMPANG GADOG, Ciawi, 16770
  • Place, Vimala Hills Flower Garden
    ‪14 min walk‬
  • Place, Bogor Botanical Garden
    ‪22 min drive‬
  • Place, Taman Safari Indonesia
    ‪26 min drive‬
  • Airport, Jakarta (HLP-Halim Perdanakusuma Intl.)
    ‪90 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(4 reviews)
  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Single Beds

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

Executive Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room, 2 Single Beds

Executive Room, 2 Single Beds

Executive Room, 2 Single Beds

  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

  • Garden view
  • 55 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Pool Access

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Pool Access

  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Single Beds, Pool Access (Pool Access)

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Single Beds, Pool Access (Pool Access)

  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Suite, 1 King Bed

A modern hotel room with a flat-screen TV mounted on a wooden panel, a sofa, a coffee table, and a patterned rug.

Executive Suite, 1 King Bed

  • Garden view
  • 55 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Studio, 1 Double Bed (Vimala)

Premium bedding, in-room safe, desk, laptop workspace

Studio, 1 Double Bed (Vimala)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 70 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Villa, 3 Bedrooms, Private Pool

A modern resort with a circular pool surrounded by lush greenery, a covered outdoor seating area, and a multi-story building with balconies.

Villa, 3 Bedrooms, Private Pool

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 215 sq m
  • Sleeps 7
  • 3 Double Beds
  • Free Wi-Fi

View all photos for Villa, 2 Bedrooms

Premium bedding, in-room safe, desk, laptop workspace

Villa, 2 Bedrooms

  • Garden view
  • 152 sq m
  • Sleeps 5
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Executive Suite

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite

  • Sleeps 2
  • Free Wi-Fi

View all photos for One Bedroom Villa

Premium bedding, in-room safe, desk, laptop workspace

One Bedroom Villa

  • Sleeps 2
  • Free Wi-Fi

View all photos for Two Bedroom Villa

Premium bedding, in-room safe, desk, laptop workspace

Two Bedroom Villa

  • Sleeps 4
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Pool Access

A modern living room with a sofa, coffee table, and TV.

Suite, 1 King Bed, Pool Access

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Single Beds

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Single Beds

  • Garden view
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Villa, Multiple Beds, Private Pool (Presidential)

Junior Villa, Multiple Beds, Private Pool (Presidential)

Junior Villa, Multiple Beds, Private Pool (Presidential)

  • Garden view
  • Sleeps 7
  • 3 Double Beds
  • Free Wi-Fi

View all photos for Presidential Villa, 1 King Bed, Private Pool

Presidential Villa, 1 King Bed, Private Pool

Presidential Villa, 1 King Bed, Private Pool

  • Garden view
  • Sleeps 7
  • 1 King Bed
  • Free Wi-Fi

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About this property

Pullman Ciawi Vimala Hills Resort

This hotel features 2 restaurants, 4 outdoor pools, and a full-service spa. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a poolside bar are onsite. Change of towels is available on request.
Pullman Ciawi Vimala Hills Resort offers 229 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Rooms open to balconies. Beds feature premium bedding. A pillow menu is available. 49-inch LED televisions come with premium cable channels. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries.

This Ciawi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Pullman Spa has 10 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and detox wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a steam room.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

During your stay at Pullman Ciawi Vimala Hills Resort, you'll be within walking distance of Vimala Hills Flower Garden. Free WiFi in public areas, free self parking, and 4 outdoor pools are available.
  • Free WiFi
  • Free self parking
  • Enjoy local and international cuisine while dining at DAMAR
  • Buffet breakfast served daily for a fee
  • Take a swim in the 4 outdoor pools or soak in the hot tub
  • Treat yourself to massages, manicures and pedicures, or hydrotherapy at Pullman Spa
  • Services include a free kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a 24-hour gym, a steam room, and a sauna
  • 7 minutes by car from Cimory Dairy Land and 14 minutes from The Jungle Waterpark
Pullman Ciawi Vimala Hills Resort offers its guests a full-service spa, 4 outdoor swimming pools, a hot tub, and a sauna. There are 2 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business center and 6 meeting rooms. Event space at this hotel measures 11195 square feet (1040 square meters) and includes a conference center. A children's pool, a 24-hour fitness center, and spa services are also featured at the luxury Pullman Ciawi Vimala Hills Resort. Self parking is free.

Smoking is allowed in designated areas at this 5-star Ciawi hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:00 AM.
DAMAR - This restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner.
SALAK - This coffee shop overlooks the garden. Open daily.
PADI POOL BAR - This tapas bar is located by the pool. Open daily.
MAD COW - Onsite steakhouse. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 335,000 for adults and IDR 167,500 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • DAMAR
  • MAD COW
  • PADI POOL BAR
  • SALAK

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Archery
  • Billiards/pool table
  • Children's pool
  • Farming classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Horseback riding/rentals
  • Hot tub
  • Playground
  • Sauna
  • Segway rentals/tours
  • Steam room
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 6 meeting rooms
  • Business centre
  • Conference centre (11,195 square foot of space)

Outdoors

  • Garden
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Hardwood flooring in room
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 100% renewable energy
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 49-inch LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 17

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Pullman Ciawi Vimala Hills Resort

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 990000.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 335000 for adults and IDR 167500 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 990000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Some water is reused through a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Pullman Ciawi Property BOGOR
Pullman Ciawi Property
Pullman Ciawi Hotel BOGOR
Pullman Ciawi Hotel
Pullman Ciawi BOGOR
Hotel Pullman Ciawi BOGOR
BOGOR Pullman Ciawi Hotel
Hotel Pullman Ciawi BOGOR
Hotel Pullman Ciawi
Pullman Ciawi Hotel BOGOR
Pullman Ciawi Hotel
Pullman Ciawi BOGOR
BOGOR Pullman Ciawi Hotel
Pullman Ciawi Vimala Hills Resort BOGOR
Pullman Ciawi Vimala Hills BOGOR
Pullman Ciawi Vimala Hills
Hotel Pullman Ciawi Vimala Hills Resort BOGOR
BOGOR Pullman Ciawi Vimala Hills Resort Hotel
Hotel Pullman Ciawi Vimala Hills Resort
Pullman Ciawi
Pullman Ciawi Vimala Hills
Pullman Ciawi Vimala Hills Resort Hotel
Pullman Ciawi Vimala Hills Resort Ciawi
Pullman Ciawi Vimala Hills Resort Hotel Ciawi

Pullman Ciawi Vimala Hills Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 80 out of 137 reviews
Rating 8 - Good. 41 out of 137 reviews
Rating 6 - Okay. 8 out of 137 reviews
Rating 4 - Poor. 4 out of 137 reviews
Rating 2 - Terrible. 4 out of 137 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Majed

Liked: Cleanliness, staff & service, amenities
Great hotel
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Douglas

Enjoy the stay
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

ILHYEONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good enough to stay!
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Hee Sang

Liked: Cleanliness, staff & service, amenities
The best ever
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Kevin Khiem Vi

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel with lots of activities to do around the hotel. I regret only having time to stay one night. I would recommend at least a few nights to a week in order to fully enjoy the facilities and what it has to offer. We were offered a complimentary photoshoot during our stay and the photographs were very well taken and beautiful.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Jung Woo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Had a great family time

It was great experience in overall and I had really amazing family time staying there. Highly recommend for family.
Stayed 1 night in Jun 2024
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing stay

Hotel was nice with a lot of amenities. Room was spacious, bed was comfortable. The breakfast buffet was amazing with so many types of cuisines.
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful scenery and building, fresh air, very, very polite and accommodating staffs!
Stayed 2 nights in Feb 2023
Verified

10/10 Excellent

Minjee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice to be a family trip. There are many kids activities. And the mountain air is good in there.
Stayed 1 night in May 2024
Verified

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good choice!

Very comfortable stay and a nice resort hotel. Room was spacious and very comfortable. Facilities excellent with multiple pools. Overall a great hotel with Bali vibes. Only issue is the traffic locally is bad. It’s an hour to get to Bogor despite being only 10km’s away.
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Lhaksmita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The environment. The trees surround the property and the facility of the property.
Stayed 2 nights in Sep 2023
Verified

6/10 Okay

Namira

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff is not very professional especially the receptions and Damar restaurant.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception a bit messy, billing fault, no one answering call... Overall,staff are nice, polite and helpful. Breakfast good variety, but bad quality, food mainly target local peoples.
Stayed 4 nights in Aug 2019
Verified

4/10 Poor

Jonathan

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
It was suppose to be a celebration with my wife, but ended up the villa we are put on had issues with their wifi and phone was dead. We have to wait for about 2 hours to get it all sorted out and we missed our dinner reservation.
Stayed 1 night in Nov 2023
Verified

8/10 Good

Anthonius

Liked: Cleanliness, staff & service, property conditions & facilities
Prima hotelkamer, lekker bed en uitstekend ontbijt. Vriendelijk personeel. Vreemd dat ze aangeven over een stoom sauna te beschikken maar daar mag je alleen gebruik van maken als je een massage afneemt. Sommige personeelsleden zijn nogal opdringerig dat je hun naam vermeldt in een review. Dit voelt heel ongemakkelijk temeer daar elk personeelslid enorm vriendelijk is. Hier zou betere aansturing op moeten komen. Verder ligt het hotel nogal remote. Wat we enorm hebben gemist was een goede uitleg van alle mogelijkheden in het hotel. Pas na twee dagen ontdekten we dat er een restaurant bij het zwembad was.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Marina

Liked: Staff & service, amenities
朝食ブッフェが美味しかったです。ジャカルタの踊りなど見れたらもっといいなと思いました。
Stayed 2 nights in Jan 2026
Verified

8/10 Good

SHIRO

Liked: Cleanliness, staff & service, amenities
ホテルのロケーションがとても良い。
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Koki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
bagus!!
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

YUICHI

Liked: Cleanliness, amenities, property conditions & facilities
とても良かった。 ホテル内のレストランは種類が充実しており味も美味しかった。 また、遊び場も多く子供たちとパターゴルフを楽しんだりできた。今回は1泊だけだったが、もう少し時間があればさらに色々な探索ができたのだろうと思う。 残念な点はプールに関して水が濁っており入ることに抵抗があった。また、とても水が冷たいので水温を上げてくれると入りやすい。
Stayed 1 night in May 2025
Verified

8/10 Good

SHIRO

Liked: Cleanliness, staff & service, room comfort

ゆっくり泊まれるホテル

ここは、一泊ではもったいない。滞在型のリゾートです。
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Bert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastisch hotel

Heel mooi groot resort. Even echt weg uit jakarta. Mooie zwembaden en mogelijkheid om stukje te wandelen. De kamer was groot en mooi ingericht. Het ontbijt was niet goedkoop, maar er was erg veel keuze en het was lekker. We hebben genoten.
Stayed 1 night in Feb 2025
Verified

6/10 Okay

SHIRO

Liked: Cleanliness, room comfort

リゾート感ありあり。

リゾート感があり、ゆっくり出来そうです。 ジャカルタからのアクセスがちょっとありますが、ホテルは良いです。
Stayed 1 night in Nov 2024
Verified

8/10 Good

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Nil
Stayed 5 nights in Sep 2024
Verified

4/10 Poor

YOKO

Liked: Cleanliness
Disliked: Staff & service, amenities
・ホテル内の食事。ホテル内レストラン、Damar で子供たちにパスタを注文。テーブルに届くまでに45分待ちました。さらに、食後。会計を依頼しましたが、レシートを用意する作業に30分。1時間以上、なにもせずに席に座っていたことになります。そのことについて文句を言いましたが、店員は不満げな態度でした。 また、苦情のおり、「日本人か、韓国人か」と尋ねられました。なんの意図か分かりかねますが、失礼だと思います。 ・一度もベランダに出ていない＝窓を開けてないにもかかわらず、部屋に蚊とやもりが2匹いました。 子供たちだけの部屋だったため、なにもできず、蚊に何か所もさされ、やもりにおびえた夜を過ごしたとのこと。 次の日、そのことについてホテルスタッフに報告しましたが、そのことについて なんの謝罪もありませんでした。 ・アクティヴィティとして、エアホッケーがおいてあり、以前はそれをとても楽しみましたが、今回はすでに機械が劣化しており、空気穴から空気が出ていても、ゲームの駒が手元に戻ってこない代物でした。 ・部屋のトレイのフラッシュボタンが劣化しており、水が流れっぱなしになっていることが数回ありました。 夜中に何度かボタンを押しなおしました。 ・ホテルアクティビティの説明がなく、簡単なパンフレットを渡され、それで確認するように言われました。しかし、それでは全然分からず、以前泊まった時の記憶を頼りに、あれこれこちらから聞く必要がありました。 ・インドネシアリゾートに泊まると、通常あるサービス、例えば、ウェルカムドリンクや、宿泊初日にある果物やちょっとしたスイーツのサービスはありませんでした。 ・以前、ホテル内レストランの「mad cow」が美味しかったので、それも目当てで宿泊しましたが、貸し切りが入っており、利用できませんでした。 リゾートのレストランで貸し切りが入るのは疑問です。 ●総括● 全体的には、従業員が少なく、また、壊れかけている施設を刷新することもないため、経費削減に努めているのであろうという印象でした。 ホスピタリティはあまり期待できません。 ・Meals at the hotel. We ordered pasta for the kids at the hotel restaurant, Damar. It took 45 minutes for it to arrive at the table. After the meal, we asked for the bill, but it took 30 minutes to prepare the receipt. We ended up sitting at the table for over an hour without doing anything. We complained about it, but the waiter was dissatisfied. Also, when we complained, we were asked if we were Japanese or Korean. I don't know what the intention was, but I think it was rude. ・Even though we never went out to the balcony = we didn't open the window, there were mosquitoes and two geckos in the room.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

John Paul Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall ok memuaskan, kasur terlalu soft
Stayed 1 night in May 2024