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Candlewood Suites Cincinnati Northeast-Mason by IHG

3.0 star property

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Photo gallery for Candlewood Suites Cincinnati Northeast-Mason by IHG

Indoor pool
Room amenity
Exterior
Premium bedding, pillow-top beds, laptop workspace, blackout curtains
Standard Room, Multiple Beds (Bath Shower Combo)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Pet-friendly
  • Parking included
  • Gym
  • 24/7 front desk

Explore the area

Map
5070 Natorp Blvd, Mason, OH, 45040
  • Kings Island
    ‪10 min drive‬
  • Lindner Family Tennis Center
    ‪11 min drive‬
  • Liberty Center
    ‪12 min drive‬
  • Cincinnati, OH (CVG-Cincinnati - Northern Kentucky Intl.)
    ‪43 min drive‬

Room options

View all photos for Studio, 2 Double Beds, Accessible, Kitchen (Moiblity, Accessible Tub)

Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Studio, 2 Double Beds, Accessible, Kitchen (Moiblity, Accessible Tub)

  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite, 2 Double Beds, Accessible (Mobility, Roll-In Shower)

Mini-fridge, microwave, coffee/tea maker

Studio Suite, 2 Double Beds, Accessible (Mobility, Roll-In Shower)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (Walk-in Shower)

Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Standard Room, 1 King Bed (Walk-in Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Mini-fridge, microwave, coffee/tea maker

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications, Mobility)

Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible (Communications, Mobility)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds (Bath Shower Combo)

Standard Room, Multiple Beds (Bath Shower Combo)

Standard Room, Multiple Beds (Bath Shower Combo)

  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub (Communications)

Premium bedding, pillow-top beds, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, Accessible, Bathtub (Communications)

  • Sleeps 4
  • 2 Double Beds

Similar properties

Lobby

Drury Inn & Suites Cincinnati Northeast Mason

  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
4.8 out of 5, Exceptional, (1002)
The price is €127
for 1 room
includes taxes & fees
19 May - 20 May
Drury Inn & Suites Cincinnati Northeast Mason

About this property

Candlewood Suites Cincinnati Northeast-Mason by IHG

Hotel with free parking, in the vicinity of Kings Island
This smoke-free hotel features an indoor pool, a 24-hour fitness center, and a 24-hour business center. Free WiFi in public areas and free self parking are also provided. Additionally, a microwave in a common area, a business center, and a meeting room are onsite.
Candlewood Suites Cincinnati Northeast-Mason by IHG offers 128 accommodations with coffee/tea makers and designer toiletries. Accommodations offer separate sitting areas and include sofa beds. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Candlewood Suites Cincinnati Northeast-Mason by IHG. During your stay, you'll be within walking distance of Deerfield Towne Center. Free WiFi in public areas, free self parking, and an indoor pool are available.
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor pool
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 10 minutes by car from Kings Island and 10 minutes from Kenwood Towne Centre
  • Dogs welcome for a fee
Candlewood Suites Cincinnati Northeast-Mason by IHG offers its guests an indoor pool and a 24-hour fitness center. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. A vending machine, multilingual staff, and gift shops/newsstands are also featured at Candlewood Suites Cincinnati Northeast-Mason by IHG. Self parking is free.

This 3-star Mason hotel is smoke free.

Languages

English, Spanish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Sofa bed

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay (maximum USD 175 per stay) plus USD 100 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.

Property is also known as

Hyatt Place Cincinnati northeast
Candlewood Suites Cincinnati Northeast Mason by IHG
Candlewood Suites Cincinnati Northeast-Mason by IHG Hotel
Candlewood Suites Cincinnati Northeast-Mason by IHG Mason
Candlewood Suites Cincinnati Northeast Mason an IHG Hotel
Candlewood Suites Cincinnati Northeast-Mason by IHG Hotel Mason

Candlewood Suites Cincinnati Northeast-Mason by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 567 out of 1002 reviews
Rating 8 - Good. 241 out of 1002 reviews
Rating 6 - Okay. 108 out of 1002 reviews
Rating 4 - Poor. 48 out of 1002 reviews
Rating 2 - Terrible. 38 out of 1002 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Sabapathy

Travelled with group

Billing issue with the booking

Billing confusion. I booked the room and gave my credit card for my friends sons. The hotel charged my guest in spite of them informing about the booking. It was really painful.
Stayed 1 night in Feb 2025

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Keyana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and quick! Receptionist Shalyn was very welcoming and polite
Stayed 1 night in Jan 2025

10/10 Excellent

Emily

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice and very accommodating. They're guest laundry option was a life saver, will definitely be back !
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful hotel

Wonderful experience! We stayed here while visiting some family and friends in Cincinnati. Highly recommend!
Stayed 1 night in Jan 2025

10/10 Excellent

Sanjay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent except the cigarette smoke was smelled several times on my floor because someone was smoking inside the building instead of going out on a cold day.
Stayed 1 night in Dec 2024

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

Daniel

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jan 2025

10/10 Excellent

Amber

Stayed 1 night in Dec 2024

4/10 Poor

Ashley

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

No sleep, bad stay. It’s clean though.

Check in was quick and easy and the room was clean and neat. That’s the end of the good. I reserved a king bed with pull out couch. Because two grown adults don’t fit comfortably on a full size bed. I shouldn’t have to sleep separate from my husband. No other king rooms were available with the pull out couch, for our daughter. So we slept extremely uncomfortably all night, well what little we could sleep. Between the hard mattress, and ridiculous amount of noise. We got maybe two hours of sleep. We had to call the front desk multiple times from midnight to 1:30am because another room had what sounded like a 12year old girls cheer team celebrating a birthday until 2am when it finally stopped. I’m sure the front desk would have known before 1:30 had they bothered to answer the phone. 6 calls before someone finally answered. I will never stay here again. Front desk people are rude. You can hear every single breath someone takes in the hallway, beds are hard and small. We got the room on a deal so I thought we would try it. But god do I wish I stayed with my regular place. Never again.
Stayed 1 night in Dec 2024

2/10 Terrible

Brandon

Stayed 1 night in Dec 2024

8/10 Good

Natasha

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Nery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Joe

Liked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

Adam

Bed was fantastic and room was relaxing and good size
Stayed 3 nights in Dec 2024

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super-nice place, thank you.
Stayed 1 night in Aug 2024

10/10 Excellent

Gautham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Beverly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Rofijon

Liked: Amenities, property conditions & facilities
very Good
Stayed 2 nights in Aug 2024

4/10 Poor

Cheryl

Travelled with family
Disliked: Cleanliness

Whe Bathroom needs help Parents

I am not sure what happened but when we arrived, we were in a hurry to get to our family function so we went in. We paid for our room, received our room cards and ran out the door when we arrived back at 9:30 that night we realized that we were not given the room that we had paid for and had to wait for the clerk to return back to the desk And figure out what happened. Meantime we had one child one teenager up in the room with all of our belongings waiting to figure out what happened. Eventually, the young lady ended up giving us a new room which ended up being a room needs to be cleaned the shower grout lines were extremely molded. Other than that. It’s the only complaint I have about the room .
Stayed 2 nights in Nov 2024

6/10 Okay

April

Travelled with family
Liked: Cleanliness, property conditions & facilities
Bathroom in 507 had a terrible smell from vent where we had to keep the door closed to help keep the smell from the room.
Stayed 2 nights in Nov 2024

8/10 Good

james, lebanon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Clean and redone.
Stayed 3 nights in Nov 2024

6/10 Okay

Lauren

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
There was a musty smell in the hallways and even worse smell in our room. I had to buy febreeze plug in to reduce the smell. Beds were too small for me and my family of 4. Weird setup for bathroom and bathroom sink. Not enough towels in pool area. Hotel and room was clean, staff was very professional, hotel location excellent close to stores highway and restaurant, kitchen in room was very convenient.
Stayed 1 night in Oct 2024