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Hacienda Real del Carmen

3.5 star property

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Photo gallery for Hacienda Real del Carmen

Exterior
Reception
Front of property
Flat-screen TV
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Free airport shuttle
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Calle 31 No. 106 Col. Benito Juárez, Ciudad del Carmen, CAM, 24180
  • Place, Resurgimiento Stadium
    ‪8 min walk‬
  • Place, Plaza Zentralia Shopping Center
    ‪15 min walk‬
  • Place, Church of Our Lady of Fatima
    ‪18 min walk‬
  • Airport, Ciudad Del Carmen, Campeche (CME-Ciudad del Carmen Intl.)
    ‪20 min walk‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Pool View

Standard Room, 1 King Bed, Accessible, Pool View

Standard Room, 1 King Bed, Accessible, Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, 2 Queen Beds

Double Room, 2 Queen Beds

Double Room, 2 Queen Beds

7.6 out of 10
Good
(4 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed, Non Smoking, Pool View

Executive Suite, 1 King Bed, Non Smoking, Pool View

Executive Suite, 1 King Bed, Non Smoking, Pool View

7.6 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, Multiple Beds, Non Smoking

Luxury Suite, Multiple Beds, Non Smoking

Luxury Suite, Multiple Beds, Non Smoking

  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

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About this property

Hacienda Real del Carmen

Colonial hotel with a coffee shop and an outdoor pool
This smoke-free hotel features an outdoor pool, a restaurant, and a fitness center. Free WiFi in public areas is provided, as well as free self parking, a free airport shuttle, and a free manager's reception. Additionally, a bar/lounge, a snack bar/deli, and a coffee shop/cafe are onsite.
Hacienda Real del Carmen offers 106 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Each accommodation is individually furnished. Flat-screen televisions are featured in guestrooms. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.
During your stay at Hacienda Real del Carmen, you're just a quick walk from Resurgimiento Stadium. Enjoy features like free WiFi in public areas, free self parking, and a free roundtrip airport shuttle.
  • Free WiFi
  • Free self parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym
  • 8 minutes by foot from Resurgimiento Stadium and a 2-minute drive from Church of Our Lady of Fatima
  • Free airport shuttle service
Hacienda Real del Carmen offers its guests a children's pool, an outdoor pool, and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

There's an onsite business center. The business-friendly Hacienda Real del Carmen also features a garden, concierge services, and laundry facilities. A roundtrip airport shuttle is free (available on request). Self parking is free. A complete renovation of Hacienda Real del Carmen was completed in January 2019.

This Colonial Ciudad del Carmen hotel is smoke free.

The hotel hosts a free manager's reception daily.
Hacienda Real del Carmen has a restaurant on site.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 7:00 AM to 3:00 PM on request
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre

Outdoors

  • Garden
  • Pool loungers

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 4 buildings
  • Banquet hall
  • Colonial architecture
  • Renovated entire property - January 2019
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 PM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 472.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: MXN 472.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Hacienda Real del Carmen offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hacienda Real Carmen Hotel Ciudad del Carmen
Hacienda Real Carmen Ciudad del Carmen
Hacienda Real Carmen Ciudad l
Hacienda Real del Carmen Hotel
Hacienda Real del Carmen Ciudad del Carmen
Hacienda Real del Carmen Hotel Ciudad del Carmen

Hacienda Real del Carmen Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 48 out of 96 reviews
Rating 8 - Good. 26 out of 96 reviews
Rating 6 - Okay. 10 out of 96 reviews
Rating 4 - Poor. 9 out of 96 reviews
Rating 2 - Terrible. 3 out of 96 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Kashif

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, very convenient,
Stayed 3 nights in May 2023

8/10 Good

Dianna

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 14 nights in Mar 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Large clean rooms. Nice courtyard.

Very clean hotel with friendly staff. Early checkin allowed when possible. Pickup from airport went smoothly. A little bit of charm and character above the normal run-of-the-mill place. Large rooms.
Stayed 1 night in Feb 2023

8/10 Good

Corinne

10/10 Excellent

terence, Blaine

4/10 Poor

Antoine

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Internet is unreliable Tv for early 2000s Restaurante is terrible Staff meh
Stayed 1 night in Jun 2022

10/10 Excellent

ARIEL MANUEL

Stayed 2 nights in Aug 2025

10/10 Excellent

ENRIQUE DEL CARMEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

MOTOSERVICIO

Stayed 2 nights in Aug 2025

10/10 Excellent

Miguel Angel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, alimentos ricos en restaurante, habitaciones cómodas y limpias
Stayed 2 nights in Jul 2025

8/10 Good

Maria del Pilar

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Faltaron amenidades
Stayed 2 nights in Jul 2025

8/10 Good

Christopher

Liked: Property conditions & facilities
Stayed 1 night in Jul 2024

4/10 Poor

jesus alberto

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hay lugar para estacionar vehículo
Stayed 1 night in Jul 2024

2/10 Terrible

Jorge

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Se equivocaron en la reserva y no ha ia cupo

Al llegar me dijeron que se equivocaron en la reserva y la tenían para otro día. El hotel estaba lleno por lo que no pude quedarme ahí. Los de front desk me dieron recomendaciones de otros hoteles
Stayed 1 night in Jul 2024

6/10 Okay

Brenda Nicole

Travelled with family and small children, Travelled with partner
Liked: Cleanliness
Me gustó la decoración
Stayed 1 night in Mar 2024

10/10 Excellent

ysied

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Mar 2024

8/10 Good

Edgar

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Agradable y buena ubicación
Stayed 1 night in Mar 2024

6/10 Okay

tamaulipas

Liked: Property conditions & facilities
deje una lista de las deficiencias durante mi estadía
Stayed 2 nights in Mar 2024

4/10 Poor

Mayra

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
las instalaciones estan bonitas, el hotel muy limpio, pero cuentan con escaso personal, no tienen valet parkin, las 2 mañanas que estuvimos nos despertaron 8 am para mover nuestro vehiculo.
Stayed 3 nights in Mar 2024

6/10 Okay

Roberto

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Sin agua caliente, tina tapada
Stayed 1 night in Oct 2023

4/10 Poor

Magali

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

PEDRO

Liked: Cleanliness, staff & service, property conditions & facilities
Bonito lugar y en general buenos alimentos
Stayed 5 nights in Jun 2023

4/10 Poor

Mario

Business traveller
Disliked: Staff & service
No me quedé Por política dicen que no está la reservación y cobran en el chek in Así ni respetan el precio y se pierden los beneficios con hoteles.com Deben ver eso
Stayed 2 nights in Feb 2023

4/10 Poor

Mireya

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Malo

Stayed 1 night in Dec 2022

8/10 Good

MIGUEL ANGEL LORANCA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien en cuanto sus servicios, lo único seria calefacción para la alberca.